Bug Reports

i just lost 400 credits because the veo 3.1 model is not working the google veo 3.1 keeps telling me its not available so when i spend 400 credits it goes back to my account but then i tried multiple times and same thing then i accidentlly clicked generate twice and when i canclled the second one , the 400 credits didin't go back to my balance and the second one failed and told me the model is not available and returned only 400 of the one that failed. but what about the one i canclled? it was about to fail anyway why cut 400 out of my balance ?!!

I have a video that has an AI glitch, select edit and add new prompts to fix the issue and address another change. I click generate and the video is exactly the same, except now I have 400 less credits.

I have a technical problem with KLING 3.0 OMNI, I cannot use elements, I get an error message displayed on Firefly.

Create a new Firefly Board.Generate Image using Gemini model: “Dog playing a piano on a plain white background.  Clipart Style.”Place image on board and select.Click the "Remove Background" icon on contextual toolbar… nothing happens anymore.This works fine on older images.

sitede bazen hiç bir yer tıklanmıyor. mause hareket ediyor ama hiç bir özelliğe tıklama yapamıyorsunuz

My credits are being used up by videos that are not generating. For example, it generates as an error and does not provide an updated video but still takes 400 credits away from me.

Whenever I click on a video in the generation history to open it. It briefly gives me a pop up message about free generations for a year. The pop up message disappears in a fraction of a second to fast to click it away. Then when the video opens, I can't control anything, nothing works in every mouse.Click doesn't register if a press play.But nothing plays if I want to edit the prompt. It won't respond to let me type anything, the cursor doesn't appear.Everything is blocked.This is probably because it thinks the pop up message is still there. I find this really annoying since I've already paid for everything.And I still getting pop ups that constantly slow down my workflow , because I have to constantly refresh and then hope that one time the pop up won't appear, so that I can continue my work , sometimes these takes a minute or two just to get started.Could you please fix this problem?It's very annoying and unnecessary.

Hiya,  I have been having issues all day; I use Sora and I’ve tried other generators and I’m having the same issue with them but it’s just loading with the “generating Video” screen and nothing generates, it’s stuck on it and takes the credits. Nothing is generated in the library section either.

In der Mobile App werden im Generierungsverlauf kein Videos angezeigt. Auch fehlen die Buttons für "Bilder" und "Videos". Es gibt nur den Button "Alle", dort werden aber nur die generierten Bilder angezeigt.

uploaded image and used prompt “restore and colorize” works every time accept this image

Just keep Generating video...Keep this browser tab open and your video will load momentarily. Closing the tab clears your browser session and all video progress will be lost. Nothing appears for the prompt I entered African American Woman stuck 2017 grieving the loss of her husband, running through a field of memories of their life together. But adobe has deducted 400 credits for no video.

🐂

Often you can not generate videos!!! Why?

Intento por el programa en la computadora e intento en línea y es la misma respuesta, no puedo generar NADA

Please help. i am not able to generate video, Rs.676 bill is already received

request credits back to account 

text to video feature not working  

changed few models to try generating but still kept showing this error prompt: Something went wrongPlease try again later.

when i want to generate an image and write down the prompt, the text bar is unclickable, it doesnt work and it seems everything else get stuck in the window, i have never faced this issue before, that i have to refresh the page so i can proceed with the generation.

Cuando ingreso a firefly en cada sección de la página no puedo hacer nada, solo me muestra un video.

I am getting error too often when generating video using Firefly "Can't save some items to generation history"

Here is a screenshot of what I submitted versus what I got charged for. This happened twice in a row. I had asked: Can you clean up and enhance this page to make it look brand new

the seedance never make tha video , always say that is not possible