Bug Reports

I am an embroidery digitizer and I use firefly to make my designs then I ask it to make it into a line drawing but when I put the picture up to make it into a line drawing I get (Prompt declinedOne or more words may not meet User Guidelines. Try changing your prompt.) These are just animals eg cats and dogs-  I have never had an issue before making picutres into lines like a colouring book. 

On multiple boards, I am not able to pin comments anymore. It used to work and now it doesnt. I am on the latest version of chrome and using MacOS Tahoe 26.0.1. See video of screen record. 

I want to see the full video mp4 file I drop into the board, but it only gives a preview. 

I have a text to avatar that I'm trying to create and the Generate process keeps failing. I've tried twice now. And if that wasn't enough, in the process Adobe has forced me to use up all my A.I. credits and now I have ZERO. So I can't even do anything else until I hear back from Adobe.I created another text to avatar about a month ago and it went fine. Not sure why I can't do it now.PLEASE ADVISE.

I just purchased 2000 credits and I can't work. Have the credits already been deposited into my account?

Firefly, Cropping images, cropped one image clicked a second image, selected crop, dragging corner, WHAM! changes crop from first image. Hopefully this explains it animated enough. Goodluck!

Sora 2 showing 12 seconds video but it's make only 4 seconds videos generate why when I select 12 seconds but it's make only 4 seconds 

I created a QR code in Firefly a few weeks ago, which worked then but doesn't work now. Now this is a problem because a lot of material has been printed with the code.

Guten Tag, ich habe jetzt schon 8 mal versucht ein KI Avatart Video zu generieren und jedes mal bricht er ab und ich soll mich beim Support melden, warum geht das nicht?

Video is not converting actual image to video face, and the message written in english shown in different language original message is Keep your ego, status, and position wait outside along with your footwear when you step into a room to solve a problem. Life is beautiful, conditions apply. but is shows something else

scaling up image, used 10 credits but enhanced image is useless too many typos

When looking at past generations in Files>generatation history. it attempts to load but never opens. Just says "Can't load generation history"

I can’t delete the garbage Kling spit out. Period.

Please help me! My board is not showing any of my work, but it is showing in the preview. Please help - see screenshots for reference. Thank you!  

Sora issue? Something went wrong. Please try again later. Other models work fine. 

they took a 400 credits for one image generation request and dublicate the request 10 times

I asked for a video of an easter bunny shooting a jumpshot. The original video had the bunny facing away from the basket and I have asked twice for the bunny to be turned around facing the basket but the video keeps getting made the same way just with different lighting. 

Video looks fine on platform but when downloaded it plays back corrupted and has lines on lower half of video Would like 130 credits back

本日、日本時間の12時頃まではウォーターマークが入らず生成で来ておりましたが、午後、キャッシュやクッキーのクリアをした後から入るようになってしまいました。Creative Cloud Proに加入しており別途7000クレジット購入していますが、機能変更があったのでしょうか？ご対応方法をお教えください。[Adobe Fireflyへ移動しました：モデレーター]

This has happened three times now, my partner was kicked out of a board when he already had access at one time and nobody kicked him out. See screen capture attached. 

“Something went wrong - please try again later error”. Would like to be refunded all the credits that were taken due to this error. 

So I am trying to generate a video using a frame with Veo 3.1 fast. But it’s giving me error again and again. What is wrong? I have plenty of the credits left. 

I keep getting this error message while editing. please help…. I’m under deadline!

Whenever I upload one of my vertical images, its comes in rotated and cropped, showing only a small portion of the image.   Using Safari Version 15.4 (17613.1.17.1.13)on OS Version 12.3.1 (21E258)Importing an image that is 3024 × 4032