Bug Reports

famous note:“NoteFrom January 23, 2026 to March 16, 2026 all new and existing subscribers of select plans, including Firefly Pro, Firefly Premium, and credit add-on subscriptions (2,000 Credits, 4,000 Credits, 7,000 Credits, and 50,000 Credits) will receive unlimited generations on all AI image models (up to 2K in resolution) and the Firefly Video model in the Firefly web and mobile app and Firefly Boards.”that’s a lie. I have account for 4k credits. and nothing is free there (not posting from that account atm)

Hi, I’ve just wasted 1,200 credits trying to create a video, and the agent mis-spelt the word “Doesn’t” three times, then I gave up, as I don’t want to waste anymore credits.

Whenever I click on “Manage account” in the dropdown menu (i.e., the menu that drops down when I click on my profile photo on the top right), I get a screen that says “Welcome to your account, Brian.”  But there are two spinning circles, as if something is trying to load, but nothing ever loads. See first screenshot in attachment 1. I am trying to change from $19.99/month plan to the $9.99/month plan.  But I can’t do that when the screen never loads properly.ALSO, I am experiencing a similar error when I go to www.adobe.com.  I get a screen with a lot of empty boxes.  It looks like something is trying to load, but it never does.  See screenshot in attachment 2.In summary, I can’t load the “Manage account” screen from Firefly.  I can’t load the initial page in www.adobe.com.  And I am not able to switch from the Firefly $19.99/month account to the $9.99/month account.Thank you for your help with this. [PII removed by Community Managr - HT]

There are no more details to add. VEO 3.1 and VEO 3.1 Fast fail to generate most of the time. What should I do? 

I asked for all the buildings to be domes, some of them still look square with a regular roof. I provided examples of the individual areas which I wanted combined

normaly i can edit with brush in here right?

Well, since it seems that I won’t be getting any work done today, due to Firefly being a steaming pile of garbage… I’m just going to continue to put in bug reports until somebody at Adobe does something about it. 

Hello. I created a picture today and asked to add a caption to it in Hebrew, and the caption came out wrong (the order of the letters in Hebrew is incorrect)! 

I am unable to generate a video. I’m promting and trying different images. All my own photograps.

I keep putting prompts in to generate an image with Adobe Firefly, and it is giving the message "Something went wrong, please try again later".  I have tried different prompts. I don't understand what went wrong, and I have tried several times.  Another frustrating part is that each time I have tried, I am getting charged a generative credit, yet I nothing is being generated.  Is this a bug?  

GPT Image 1 not working. Message: "Something went wrong. Please try again later."

sempre aparece a mesma mensagemjá mudei o modelo mas permanece

 I have 250 credit but image is not generating in firefly, it is showing insufficient credit.

I have tried to tell you, I get an error submitting this form. tried to attach a screenshot, it doesn’t work. nothing works 

When generating images in Firefly, the selected aspect ratio (e.g., 16:9, 1:1, 3:2) is ignored. Regardless of the chosen option, Firefly consistently generates images in a 4:3 aspect ratio.

My credits are being taken, says ‘video in progress’ then - ‘there is an issue” the video is not completed and my tokens are taken[PII removed by Community Manager - HT]

The advert for Firefly says unlimited outputs until 16 March but this isn't happening

The project is still there on Firefly, the video didn’t get generated but the credits were deducted. It makes no sense, if the video couldn’t get generated due to any reason, the reason should be specified and the credits shouldn’t get deducted

Unlimited use til March 16? Apl asking me to pay. 

I uploaded a reference image and tried to generate something. In the browser console, I receive the following error when clicking GENERATE:chunk.dea4774ba116e791.min.js:1 Uncaught (in promise) Error: Cannot access ACP storage service    at u (chunk.dea4774ba116e791.min.js:1:22200)    at async Object.m [as fetchQuota] (chunk.dea4774ba116e791.min.js:1:22323)

Its flagging an image that doesn’t violate any of your guidlinesWhat I am asking for and what I want depicted does not violate guidelines. I want a video of him running across a gothic city rooftops leaping from rooftop to rooftop. I have already done similar with two other AI video generators but they keep changing his features. I want this as a gift for my son a movie of him being a superhero. 

What happened to unlimited generations till 15th of March? Now, every generation is taking out my credits?

We have firefly credits and access however when we try and generate or use it, it comes back to an admin issue and for us to contact our admin. Our admin says this is an Adobe issue 

My image reference won’t upload and I can’t click on the desired effect.