Bug Reports

ich habe ein Problem beim Exportieren meines Projekts aus Adobe Premiere Pro mit dem Adobe Media Encoder, welches aufeinmal auftrat. Bestimmte MoGRT-Elemente (Motion Graphics Templates) fehlen im finalen Export, obwohl diese beim Export direkt durch Premiere korrekt angezeigt werden.Hier sind einige Details zu meinem Setup und den bisherigen Schritten, die ich unternommen habe:Adobe-Versionen: Ich verwende die neueste Version von Adobe Premiere Pro und Adobe Media Encoder. After Effects habe ich nicht.MoGRT-Elemente: Die fehlenden Elemente sind Motion Graphics Templates, die direkt in Premiere verwendet werden. Bereits versucht:Cache in Premiere und Media Encoder gelöscht.GPU-Rendering auf Software-Rendering umgestellt.Die Option „Import sequences natively“ in den Media Encoder-Einstellungen deaktiviert.Export direkt in Premiere funktioniert problemlos, nur im Media Encoder fehlen die MoGRT-Elemente.Neuinstallation des Media Encoderkeine externen Festplatten in Verwendun

Hi community, Since a few days i cannot export via the Media Encoder. To be precise, I can but the files are said to be offline, while in premiere it's all clean and I can even export from there without any problems. it happened to me in the first place directly after the 2025 update, however I unticked the "import natively" button and it worked. Now the box is unticked and the problem is back. Any suggestion? Working on Macbook pro. Thank you,

Bonjour, Depuis la mise à jour 2025 de AE et AME, il m'est impossible d'exporter en utilisant AME.> Les 2 logociels sont bien de la même version (2025)> en passant par AE la composition n'apparaît jamais dans AME> en passant par AME, un message d'erreur Dynamic Link m'indique que AE2025 n'est pas installé sur mon ordinateur (bien installé, pourtant, puisque je l'utilise).Quelqu'un aurait-il trouvé comment régler ce problème ? J'ai déjà redemarré l'ordi, j'ai déjà desintallé et réinstallé les 2 applis, le problème reste présent.J'utilise un macbook pro M3 avec Sequoia 15.1.Pouvons-nous espérer un futur heureux dans lequel les mises à jour annuelles ne poseront plus de problèmes ? Ou sommes-nous condamnés à payer des fortunes pour des logiciels de moins en moins efficaces ?Merci d'avance pour vos réponses :)) !

It is quite weird!whenever I try to export in QuickTime GoPro CineForm, I get a straight "Failed" error messageI have Mac Studio with M2 Ultra chip 64GB and can not figure why!Running Media Encoder V25.0 (Build 54) on MacOS Sequoia 15.0.1 The error message:- Encoding Time: 00:00:0011/19/2024 06:04:38 PM : Encoding Failed------------------------------------------------------------Export ErrorIncompatible Video Codec found in the preset. Preset load failed.Exporter returned bad result.Writing with exporter: QuickTimeWriting to file: /Users/......Around timecode: 00;00;00;00Component: QuickTime of type ExporterSelector: 17Error code: 27------------------------------------------------------------- Encoding Time: 00:00:0011/19/2024 06:18:45 PM : Encoding Failed------------------------------------------------------------Export ErrorIncompatible Video Codec found in the preset. Preset load failed.Exporter returned bad result.Writing with exporter: QuickTimeWriting to file: /Users/.......

Hello,  The tech specs: App version: 24.6.1Platform and OS: Windows 11 Home - 23H2 I am hoping you all can possibly help me/guide me on the path to fixing this! At my work we use AME connected to a NAS to encode our master videos to various different file/video sizes. Recently however there has been an issue where if a .MOV file is placed in a watch folder AME will encode the file okay, however it will leave the file in the watch folder and will not move it to the source folder.When you go to delete the file, it states that AME is using the file and it cannot be deleted. If you close ME and then reopen it will encode the file again and repeat the above issue. The only way to clear these files from the watch folder is to close ME and then delete it off of the PC that we use to encode.  I found that if you encode the .mov file to the likes of AS-11, it would then encode and be moved to a source folder with no issue. However if there is a way to hel

When exporting a list of MP3 files from ME, it sometimes glitches out random Audios.  Which ones' are totally random and have nothing in common that would make a difference. At a random time of the file, it plays again from the beginning. This happens in the same file without skipping to the actual beginning.Example: File is 4:06. At 3:08, it just plays from the start again and stops when the file hits 4:06. The actual file reached 3:08 once and played the first 1:02 again.The source file plays just fine. My process is importing all the files into the queue\trimming the end of some files\setting final file location\applying preset export settings, which include normalization and limiter in the editing category.

Please for thelove of God, someone tell me how to fix this. It makes me itch down to the bone and i can not stand it . This has only started happening after the update 

Dear Adobe Support,I am encountering an issue with Adobe Media Encoder when uploading videos to YouTube. Specifically, the titles of my video files in Russian are being truncated to 54-55 characters, whereas titles in Romanian\English are not being shortened and can exceed this limit significantly.This discrepancy is causing problems with the accurate representation of my content on YouTube. Here are the details of my setup and the issue:Software: Adobe Media Encoder 25.0 (54)Platform: YouTubeIssue: Russian file names are truncated to 53 characters upon upload, whereas Romanian file names are not truncated and can contain many more characters.Could you please investigate this issue and provide a solution or workaround? Your assistance in resolving this problem would be greatly appreciated, as it is crucial for the proper titling of my videos.Thank you for your support.Best regards,[Your Name]

I notice when creating proxies in premeir pro media encoder will open overtop of premeir, but wont seem to be doing anything. this is because hidden behind the media encoder window is a small  pop up window that says "creating proxy jobs" . media encoder wont start the process until this is finished.  I personally have found multiple times ive closed media encoder thinking it wasnt working correctly beause this pop up is appearing behind the media encoder window. if it could somehow pop up in front of media encoder when it opens i feel it may help lessen confusion and make a quicker workflow. 

Hi all,I hope this is the right place to post. Windows 11 Home 64 bitME 2025 build 54Every time I render with ME the CPU utilisation goes up to 100% and it almost eats up all the RAM. Yesterday I was using both ME and PP at the same time when PP crashed. Even after that, the CPU used by ME was 100%. Is there a way to prevent this? I took some screenshots of what's happening while I was rendering a video yesterday, find them below.CPUMemoryGPUProcesses Any help is highly appreciated.

Hi all, I am getting an error whenever I try to select an output directory to save a file to "Adobe Media Encoder.exe has quit unexpectedly" This also happens when trying to import any presets, the program hangs then crashes. If I add a file and let the output go back to the source folder, it works fine. Adding presets to the Encoder Presets folder also works fine. Crashes only seem to occur when asking Media Encoder to browse to a directory. I have unistalled and reinstalled, rolled back to different versions. Removed the Encoder folder from Documents and tried changeing compability setting on the exe all to no avail. I am running Windows 10 Enterprise 10.0.19045 Build 19045 on a HP Z8. Thanks,

I am using Adobe CC since one month on my notebook (operating system: Windows 10 Pro). After the last update of my Adobe Media Encoder (to v25.0), it no longer starts. Only the splash screen is displayed, but without a loading status text. I then uninstalled version 25.0 and installed many of the previous versions (v24.6.3, v24.6.1, v24.6, v24.5, v24.4.1) - one after the other. But even with all these versions I have the same problem. I don't know what to do. It is also surprising that it worked before the first update to v25.0, although I don't know which version it was. But I only installed it at the end of September, so it must have been one of the last ones (v24.6.3 ?).   

ME version: 24.6.3 (Also tested on 25)OS: MacOS Sonoma 14.4.1 When exporting the Apple ProRes MXF OP-1a, ProRes 422 LT codec, the metadata of the exported file includes a display aspect ratio that is incorrect and affects the display of the exported video. MediaInfo Export Settings Used:Apple Pro Res MXF OP1aApple Pro Res 422 LTall other video settings are default, with no space to input a display aspect ratio"Match Source" does not change default settings for preset. Pixel aspect ratio is consistent with source file and the "Compare tab" illustrates no difference between the aspect ratio of the source and output"Source scaling: Change Output Size to Match Source" has had no effect Example 1 source file media info: Example 1 export file media info: Example 2 source file media info: Example 2 export file media info: Example 2 Export Settings Window  

Hoping someone can help. I have updated to the latest version of Adobe ME 2025. It has however presented me with new bugs whilst using my Ingest Preset. I have to tick both boxes in the settings window to Transfer and copy files to the destination otherwise it won't work, see attached pic. This also copies the sources files to the same destination which is kind doubling up creating more HDD space than needed I also can't create a new one properly. The window looks like the encoding preset window hope there's a solution to this Thanks Cameron  

Cuando exporto un vídeo desde Adobe Media Encoder que he mandado desde Premiere con metadata quemada en pantalla, aparecen varias veces el texto #{nbsp} como pueden ver en la imagen  Cuando exporto directamente desde Adobe Premiere sale bien:  ¿Hay algo que se pueda hacer para evitar que salgan esos datos quemados al exportar desde Adobe Media Encoder? Muchas gracias.

Hi,I used some mogrt templates in my timeline. But when I try to render via media encoder, it cant render pictures. Its like I did not upload any pictures to that template. There is no warnings, just rendering the template without any images.This is premiere This is the same section on Media EncoderMy other settings are visible. I just dont have images. Some other mogrt files are working. Just two of them are not.  

I recently upgraded to After Effects 25.0.0 (Build2) and Media encoder 25.0 (build 54) and I can no longer render anything through AME. I export it from AE, it appears in the queue, I press the Green forward button and it waits about 10 secs and simply says 'failed'The log says"Could not read from the source. Please check if it has moved or been deleted."Spoiler: It hasn't.I have made no changes to my workflow, the video renders as a MOV in Ae render queue fine (which is my workaround and I use 3rd party software to convert and compress)>I'm on an Apple Intel running Sonoma 14.5

I just updated Media Encoder and it is not accepting any .mov files.  Some of these are After Effects files, and others are Avid Media Composer exports. I'm on a Mac running Sonoma 14.6.1. Everything worked fine before this. I need this solved sooner than later. Thanks!

Issue - Unchecking the settings option for "Increment output file name if file with same name exists." causes the render to fail.Adobe Media Encoder version number - Version 24.6.1 (Build 2)Operating system - Sonoma 14.6.1Steps to reproduce -  Open settings > General and deselect "Increment output file name if file with same name exists." Render V1 of the video file to destination folder. (Optional) Make video edits. Export video with matching file name to same destination folder.Expected result - The file in the destination folder should be overwritten to prevent the buildup of multiple versions in destination folder.Actual result -  The render itself fails to excecute, see attached error log. For reference, see the following thread for others that have had a similar issue: https://community.adobe.com/t5/adobe-media-encoder-discussions/overwrite-file-command-not-adhered-to/td-p/13090829

Hello, Mid project, Adobe upgraded Premiere Pro from 2024 to 2025. When I finished editing my video, I went to encode and found that the 5 minute video encoded to be just the first frame. The encoding process took about a second. I tried exporting within premier pro 2025 and the media encoder. The results were the same. I've restarted my computer multiple times. The results are the same. Any help to finish encoding my video would be appreciated.  Thanks,Joe

After installing Encoder 2025 and Premier Pro 2025 I am experiencing a very annoying issue. My hard drive has about 50GB free, I create a queue in the encoder of 5+ videos(about 3GB each), and when the Encoder reaches 4 or more videos I get the message of out of memory (RAM) and my hard drive has about 100 MB free space. When I close the Encoder, the hard drive's memory returns to 50GB. I tried to encode it to the external drive instead of internal and the result was the same. With this bug, I cannot use Premier Pro/Encoder 2025 because I need to save 5+ videos daily.My Machine: Apple M1 Max, 32 GB RAM, OS: Sonoma 14.2.1The video setting is attached belowIn the 2024 versions, everything worked as expected. 

I installed the new version of Premiere, and I can no longer export my render with Media Encoder (or even with the PR export). Nothing has changed, I’m still using the same export configuration in the same folder. I’ve attached several screenshots. I’ve been struggling since last night and have already tried at least 10 exports with no success.

Just update to 2025 premiere and encoeder, also update plugings (like premiere composer).  When exporting using media encoder, all the esential graphics (graphics templates now) are missing in the final render, this include; Mr. horse premiere composer assets and .mogrt elements.  When I export direct from premiere everyting works.  Mac mini 2023Apple M2 Pro32gb RamOS Sonoma 14.6.1

I am currebtly on Premiere Pro 24.6.1 aand Media Encoder 24.6.1 When I send my project from Premiere Pro to Media Encoder, ME is started as expected showing my project in the input queue. However, once I click on the green button to start the rendering process nothing happens. Any ideas? Any help? P.S.: I was on 24.6.3 with both PP and ME. At least in this configuration MED actually began to render, however stopped in the middle of the process. I thought that going back to 24.6.1 may solve that problem.