Bug Reports

Hi all,I hope this is the right place to post. Windows 11 Home 64 bitME 2025 build 54Every time I render with ME the CPU utilisation goes up to 100% and it almost eats up all the RAM. Yesterday I was using both ME and PP at the same time when PP crashed. Even after that, the CPU used by ME was 100%. Is there a way to prevent this? I took some screenshots of what's happening while I was rendering a video yesterday, find them below.CPUMemoryGPUProcesses Any help is highly appreciated.

Hi all, I am getting an error whenever I try to select an output directory to save a file to "Adobe Media Encoder.exe has quit unexpectedly" This also happens when trying to import any presets, the program hangs then crashes. If I add a file and let the output go back to the source folder, it works fine. Adding presets to the Encoder Presets folder also works fine. Crashes only seem to occur when asking Media Encoder to browse to a directory. I have unistalled and reinstalled, rolled back to different versions. Removed the Encoder folder from Documents and tried changeing compability setting on the exe all to no avail. I am running Windows 10 Enterprise 10.0.19045 Build 19045 on a HP Z8. Thanks,

I am using Adobe CC since one month on my notebook (operating system: Windows 10 Pro). After the last update of my Adobe Media Encoder (to v25.0), it no longer starts. Only the splash screen is displayed, but without a loading status text. I then uninstalled version 25.0 and installed many of the previous versions (v24.6.3, v24.6.1, v24.6, v24.5, v24.4.1) - one after the other. But even with all these versions I have the same problem. I don't know what to do. It is also surprising that it worked before the first update to v25.0, although I don't know which version it was. But I only installed it at the end of September, so it must have been one of the last ones (v24.6.3 ?).   

ME version: 24.6.3 (Also tested on 25)OS: MacOS Sonoma 14.4.1 When exporting the Apple ProRes MXF OP-1a, ProRes 422 LT codec, the metadata of the exported file includes a display aspect ratio that is incorrect and affects the display of the exported video. MediaInfo Export Settings Used:Apple Pro Res MXF OP1aApple Pro Res 422 LTall other video settings are default, with no space to input a display aspect ratio"Match Source" does not change default settings for preset. Pixel aspect ratio is consistent with source file and the "Compare tab" illustrates no difference between the aspect ratio of the source and output"Source scaling: Change Output Size to Match Source" has had no effect Example 1 source file media info: Example 1 export file media info: Example 2 source file media info: Example 2 export file media info: Example 2 Export Settings Window  

Hoping someone can help. I have updated to the latest version of Adobe ME 2025. It has however presented me with new bugs whilst using my Ingest Preset. I have to tick both boxes in the settings window to Transfer and copy files to the destination otherwise it won't work, see attached pic. This also copies the sources files to the same destination which is kind doubling up creating more HDD space than needed I also can't create a new one properly. The window looks like the encoding preset window hope there's a solution to this Thanks Cameron  

Cuando exporto un vídeo desde Adobe Media Encoder que he mandado desde Premiere con metadata quemada en pantalla, aparecen varias veces el texto #{nbsp} como pueden ver en la imagen  Cuando exporto directamente desde Adobe Premiere sale bien:  ¿Hay algo que se pueda hacer para evitar que salgan esos datos quemados al exportar desde Adobe Media Encoder? Muchas gracias.

Hi,I used some mogrt templates in my timeline. But when I try to render via media encoder, it cant render pictures. Its like I did not upload any pictures to that template. There is no warnings, just rendering the template without any images.This is premiere This is the same section on Media EncoderMy other settings are visible. I just dont have images. Some other mogrt files are working. Just two of them are not.  

I recently upgraded to After Effects 25.0.0 (Build2) and Media encoder 25.0 (build 54) and I can no longer render anything through AME. I export it from AE, it appears in the queue, I press the Green forward button and it waits about 10 secs and simply says 'failed'The log says"Could not read from the source. Please check if it has moved or been deleted."Spoiler: It hasn't.I have made no changes to my workflow, the video renders as a MOV in Ae render queue fine (which is my workaround and I use 3rd party software to convert and compress)>I'm on an Apple Intel running Sonoma 14.5

I just updated Media Encoder and it is not accepting any .mov files.  Some of these are After Effects files, and others are Avid Media Composer exports. I'm on a Mac running Sonoma 14.6.1. Everything worked fine before this. I need this solved sooner than later. Thanks!

Issue - Unchecking the settings option for "Increment output file name if file with same name exists." causes the render to fail.Adobe Media Encoder version number - Version 24.6.1 (Build 2)Operating system - Sonoma 14.6.1Steps to reproduce -  Open settings > General and deselect "Increment output file name if file with same name exists." Render V1 of the video file to destination folder. (Optional) Make video edits. Export video with matching file name to same destination folder.Expected result - The file in the destination folder should be overwritten to prevent the buildup of multiple versions in destination folder.Actual result -  The render itself fails to excecute, see attached error log. For reference, see the following thread for others that have had a similar issue: https://community.adobe.com/t5/adobe-media-encoder-discussions/overwrite-file-command-not-adhered-to/td-p/13090829

Hello, Mid project, Adobe upgraded Premiere Pro from 2024 to 2025. When I finished editing my video, I went to encode and found that the 5 minute video encoded to be just the first frame. The encoding process took about a second. I tried exporting within premier pro 2025 and the media encoder. The results were the same. I've restarted my computer multiple times. The results are the same. Any help to finish encoding my video would be appreciated.  Thanks,Joe

After installing Encoder 2025 and Premier Pro 2025 I am experiencing a very annoying issue. My hard drive has about 50GB free, I create a queue in the encoder of 5+ videos(about 3GB each), and when the Encoder reaches 4 or more videos I get the message of out of memory (RAM) and my hard drive has about 100 MB free space. When I close the Encoder, the hard drive's memory returns to 50GB. I tried to encode it to the external drive instead of internal and the result was the same. With this bug, I cannot use Premier Pro/Encoder 2025 because I need to save 5+ videos daily.My Machine: Apple M1 Max, 32 GB RAM, OS: Sonoma 14.2.1The video setting is attached belowIn the 2024 versions, everything worked as expected. 

I installed the new version of Premiere, and I can no longer export my render with Media Encoder (or even with the PR export). Nothing has changed, I’m still using the same export configuration in the same folder. I’ve attached several screenshots. I’ve been struggling since last night and have already tried at least 10 exports with no success.

Just update to 2025 premiere and encoeder, also update plugings (like premiere composer).  When exporting using media encoder, all the esential graphics (graphics templates now) are missing in the final render, this include; Mr. horse premiere composer assets and .mogrt elements.  When I export direct from premiere everyting works.  Mac mini 2023Apple M2 Pro32gb RamOS Sonoma 14.6.1

I am currebtly on Premiere Pro 24.6.1 aand Media Encoder 24.6.1 When I send my project from Premiere Pro to Media Encoder, ME is started as expected showing my project in the input queue. However, once I click on the green button to start the rendering process nothing happens. Any ideas? Any help? P.S.: I was on 24.6.3 with both PP and ME. At least in this configuration MED actually began to render, however stopped in the middle of the process. I thought that going back to 24.6.1 may solve that problem.  

now what is this. IT IS A 58 SECOND VIDEO, it has been encoding for 17hrs and still isnt done. i have never had this before. the longest i had was 2 hours. i am using a dynabook portege, it has 16 rams and this is only taking up some of it.(around 5k mb memory) I let it go overnight and the estimated time just keeps increasing

I'm having issues in Media Encoder exporting an image sequence. I've seen other forum topics that are related to this but *are not the same*. I do not have a Premiere Pro sequence, this is for a sequence directly added to Encoder by going to "add source" and selecting the first image in the sequence. I've done the following to debug the issue:1) restarted computer2) tried images in a different folder3) cleared ME's cache4) turned off the setting for "import sequences manually". The files are all in the same folder on my C drive. There is nothing else accessing the files at the same time. The system is brand new and extremely powerful, 64gb ram, Intel Ultra9 processor, RTX4070 GPU.

Well, I updated to v25 and now none of our mogrts work when exporting.From Premiere or AME, it seems to hit the graphics file and stops and becomes non-responsive.  No preview displays.  Software only has same issue.  Delete the mogrt and export works fine.  This worked perfectly fine before the update.Absolutely no clue why this failing now.   cleared caches, reinstalled, etc.  Restored system and tried again, same issue.  As an added bonus, when I went to reopen a project after restoring the system, it failed because v25 saved it and all the autosaves under v25.  Now I have to rebuild the project with hours of work invested.  Joy.   W10x64, 14900k, 3080ti, 96gbRam, Gen4M.2 drives throughout.  

I see that the settings are still logged in.If you process 5 videos at a time, this error will occur three times.The other 2 videos were uploaded correctly and successfully. 10/13/2024 03:44:54 AM : YouTube - { "error": { "code": 401, "message": "Request had invalid authentication credentials. Expected OAuth 2 access token, login cookie or other valid authentication credential. See https://developers.google.com/identity/sign-in/web/devconsole-project.", "errors": [ { "message": "Invalid Credentials", "domain": "global", "reason": "authError", "location": "Authorization", "locationType": "header" } ], "status": "UNAUTHENTICATED" } }

1. Version of the app Tested in v24.6.1 and in the Beta2. Platform and OS versionTested on Windows 10, MacOS 14 and MacOS 15 (Intel and M1)3. Basic steps to reproduce the problemIn Premiere - import a multi-channel audio fileTested with Polywav 32bit-float 48000 Hz .WAV filesAdd a resource heavy vst/vst3 as a track effect to one channelex. Supertone Clear or Izotope RX Dialogue IsolateSend to Media Encoder and render4. Expected resultAll tracks in sync with the FX applied5. Actual resultThe FX is applied, but the track is delayed - usually by less than a frame's length Hi, I've been running into issues when trying to export sequences that use resource heavy audio plugins. Playback and file export via Premiere Pro are in sync, so this seems to be an isolated issue with AME.  Of course it's possible to solo/export the track as a workaround or to simply render via Premiere - but for batch renders this can become very tedious.  Thanks,Sean

I have completed a project in premiere pro 24.6.2. I have rendered out the project using 1920x1080 and 29.97fps. When I export to Media Encoder, I use the H264 format and check to ensure that the settings are still the same. The preview shows the entire video. However, when Media Encoder renders the clip, it looks more like 1920x540, clipping the lower half of the video. I've deleted media encoder, reinstalled, checked for updates in all the adobe programs,migrated the files onto the local computer, etc. I've spent a week on forums and rerendering a 5 minute video to no resolve. I'm not seeing any error logs. I've tried other formats and I still get the same result. I've verified that its importing in a 1920x1080 format, but everything is rendering in what appears about 1920x540, though encoder says otherwise. In all my years of using premiere pro and media encoder, I've never had this much problem out of the software. I'm using Windows 11. Any help would be much appreiciated.

Premiere PRO: 24.1.0 (Build 85)Media Encoder: 24.1 (Build 68)Windows 11 version 23H2 (KB5043076) After sending a file from a Premiere Pro project to Media Encoder for rendering and clicking on the start button to start the rendering, the Media Encoder does not proceed with the task. No rendering occurs. We uninstalled and reinstalled the PP and ME software and tried disabling ESET antivirus but still were not able to get this to work. This has functioned before but not for the last two weeks. The only change we can think of is the Windows OS update that might have caused this issue. If no fixes are available for this, where can I find an older version of PP and ME? We have a user running PP version 15.4.0. and we would like the installation file for that version. Thank you,    

I have an After Effects project outputting to DPX. When I render it out of Media Encoder it give me a 48 to 60 hour render time, whereas rendering directly in After Effects it is under 10 hours. The output sttings as far as I can tell are identical. Rendering directly in After Effects is showing 40% PCU usage, but Media Encoder is showing about 5%, so my best guess is that Multi-Frame rendering isn't working correctly in Media Encoder. Running AE 2024 (24.6.2) and ME 2024 (24.6.1) on Windows. Source files and render target are over the network, but the same config is used for AE and ME, so have mostly ruled that out. Anyone had a similar experience? Or have any tips for troubleshooting ME? I much prefer to render out of ME so that AE is tied up for the whole render.

Status of the files in the queue list are presumably labeled "ready" and "done" in English, but in Swedish someone has chosen words that are so close to each other, making them somewhat confusing – "klar" and "färdig" can be used interchangeably. Instead, change "ready – klar" to "redo"and that way you could leave "done – färdig" or maybe change it to "genomförd".