Bug Reports

my PC: Hi, I've installed After Effects versions 24.1.1 and 24.6.1, but sometimes when I preview the project, hit play, or just work in the program, it closes with no reason. At first, I thought maybe I'm importing a heavy file like 4k and 8k, but it's not the case. Sometimes the program closes even when I'm just previewing a simple 1080p file with no other effects added.i also changes my cashes to a different SSD and cleared the cash every 1 hour. butstill have the same issue.   My PC: intel core i 9 14900kGPU:  Nvidia Geforce rtx 3080tiRam: crosaire DDR5 64Gb 6000SSd: Samsung  SSD 990 pro 1Tb Please help, I have several projects that need to be completed within a few days, and I'm struggling with searching on Google.

I really need to get this project back! How do I restore this file? When I was doing this project, my power went out, I looked at the project notebook and it was empty, no autosaves

Random crashes and daily BSOD crashes.AE version 24.6.0 (24.6.1 crashed every time I opened Mocha Pro)Windows11 ver 10.0..22000Running latest version of Maxon Complete and Boris Sapphire. I was told to disable all plugins but this is the same as asking me to not work. The Event viewer shows about 25 errors just prior to the crash with the last one being an Application error reading:"Faulting application name: AdobeCollabSync.exe, version: 24.3.20112.0, time stamp: 0x66db5ab8Faulting module name: AdobeCollabSync.exe, version: 24.3.20112.0, time stamp: 0x66db5ab8Exception code: 0xc0000409Fault offset: 0x000000000051d4e9Faulting process id: 0x1630Faulting application start time: 0x01db1032a9d17d41Faulting application path: C:\Program Files\Adobe\Acrobat DC\Acrobat\AdobeCollabSync.exeFaulting module path: C:\Program Files\Adobe\Acrobat DC\Acrobat\AdobeCollabSync.exeReport Id: 99951da0-5a22-4d99-889e-9f5dc53f0bc8Faulting package full name: Faulting package-relative application ID: "

Hey After Effects gurus, I'm running into an issue whenever I try to use AE that's blocking my workflow on a M1 Macbook Pro. Whenever I create a new composition or open an existing one, I get this error that I can't dismiss if I click on the effects panel. The only thing I can do to is force quit the application.  I've tried reinstalling AE multiple times, starting in safe mode, deleting presets, delete any custom fonts I've installed, and even updated the operating system; nothing has fixed this issue.  What do we think gang, anything I'm missing here to get this solved? inb4 "don't use effects".

After Effects crashes more than anything I have ever worked with in my life. Including Windows ME. It crashes itself and sometimes the entire computer. It crashes multiple times for even small projects. The worst part is it has NO backup or automatic saving at all. I don't think to save as often because NONE of my other applications crash like this. The only thing I can think of is Ableton sometimes, but that stopped when I upgraded my RAM to 64 GB. That didn't help with Adobe After Effects at all. It still crashes on the regular, and when it does it takes 99% of my 64 GBs. It just happened because I tried to change an outside color on an Audio Spectrum effect. Come on. Anyways, whatever the crash reason is, it would help if After Effects had some auto saving feature in the background. Even Ableton does that, and honestly I've only needed it a couple of times. After Effects is so unstable I would say backup saves are a necessity.

Hello Adobe Support,I encountered a serious issue when working with After Effects over remote drives. The problem occurs when creating a project within a folder structure, then copying it to a NAS system at my company. After starting and saving the project, the file gets deleted without warning. Unlike Premiere Pro, where a path change error message is displayed, After Effects simply erases the project file, leaving it completely non-existent.To clarify, no plugins are installed in my After Effects setup.Please investigate this issue as it can lead to significant data loss.Best regards,Özgün Nurtas

An After Effects project I had been opening fine the last few months now will not open. It loads to 70% and then I get a Not Responding error. I have tried restarting my PC, installing earlier versions of After Effects, and Safe Mode. Any help? OS: Windows 11  

Tested On:24.6.2 (Build 2)Sonoma 14.6.1 24.3.0 (Build 50)Sonoma 14.5Windows 10 Pro 22H2 Project settings:Color Engine (OCIO color managed)OCIO config (ACES 1.2)Bit Depth (32)3D LUT (Trilinear)Working Color Space (ACEScg)Display Color Space (Any) When Importing Illustrator files with a gradient and then interpreting its color space as ‘-sRGB - Texture’ the gradient quantizes considerably. However, if you set interpret footage to ‘Preserve RGB’ and apply an OCIO color space transform effect (input : -sRGB Texture, output : ACEScg) it works as expected. They are essentially the exact same operation. Something fishy is going on in the interpret footage math. File attached.

When trying to export an MP4 out of AE: ( Even if the export is a flattened ProRes MOV as the source for exporting. - MOV still exports fine, and Media Encoder exports correctly.) I tried to export a composition that was 4100px X 180px. (Square pixels 30 fps) When exporting an MOV, everything works correctly.  When trying to export as an MP4 format, the resulting MP4's dimension is altered to 4096px X 180px.  Anything 4096px and below seem to export as an MP4 correctly. I then exported the same composition as an MOV - ProRes 422 and then imported the rendered MOV (Which was the correct dimension, 4100px X 180px) into the project and placed into a new Composition Settings from source: 4100px X 180px (Square pixels 30 fps).  When I exported that composition as an MP4 format (Not resizing or cropping, same as source dimensions/square pixels), the resulting MP4 was again 3096px X 180px Not the intended 4100px X 180px. Dragging any of the Compositions ment

In my color picker in after effects I type in C8102E as the hex code but it gives me pink instead of red.... How do I fix this? I changed precomp/project to 8bit instead of 16 bit. I changed color profile to Rec709 gamma. but that didnt fix the issue. I've fixed this once before but i cant remember what the fix was. does anyone know? I think the issue started happening after I upgraded to Mac Os Sequoia. It asked me if I wanted to either grant screen permission to AE for 1 month, or the other option just took me to system settings but showed that AE already had some permissions but I suspect that OS is hindering the screen recording of AE because when I use my eye droplet tool to sample a dark red it gives me a pink.

Inside a Composition, I have a layer with custom scaling keyframes, that flickers from -126 to +126.When rendering the composition, looks how it does inside of the composition.However.After changing the keyframes/ removing some and then rendering out the composition ( outside ).The changes don't seem to be applied and arent rendering out how they do inside of the composition.The effect on the composition that could be doing this is CC Force Motion Blur. Fix for now:Change the rendering quality, and it will update. Some screenshots below. The images show the time it's happening both inside and outside of the composition.The third is with the rendering quality reduced.  

My system to set to Dark Mode. But any save/open panel, import window, etc is blinding white.The expectation is those windows should be following the system appearance.As someone with vision issues, anything to make the screen easier on the eyes is crucial.The dark mode in macOS has been a feature for 6 years and could be implemented in Adobe's products. After Effects 24.5macOS 13.7.6 This issue has been independent of any software or OS version, it's simply just not been implemented yet.

Did you, Adobe, remove the ability for me to press (Numpad *) when *NO* layer was selected, to add a marker to the timeline's composition? As in, above all the layers... so we can see markers when scrolling down through layers? If you did...  I would like to request you change it back. If not.. please fix this bug. 

7296 x 64 comp AE will render but then I get this pop up when it's done and  it freezes so I have to force quit (on a mac)..  I saw it was connected with repetile or motion tile, so I pre rendered all of the layers that used that.  Not only that I have been trying to systematically turn off layers and render to see where the issue is, and it's simple logo and a solid.  I don't know if anything else in the comp is triggering it, because I can't get past those two.

Estou tentando renderizar um projeto, tanto no After Effects quanto Media Encoder. O projeto não é nem 50% renderizado quando aparece um pop-up de crash com envio de relatório para a Adobe. Está me frustrando muito, por que preciso renderizar esse projeto para um cliente e não estou conseguindo. Windows 11NVIDIA GeForce RTX 4090 Versão do driver 561.09 Intel(R) Core(TM) i9-14900K 63.78 GB RAM 1920 x 1080, 165Hz

Its not a new issue. Sometimes Iam unable to save or to save as.Sonds like a joke: The only possability is QUIT-> dont Save - wtf? 

I've been experiencing frequent crashes in after effects while doing non-intensive rendering or working in the timeline. I have tested my AE files on other computers (that are much less powerful) and have not had crashes. 90 percent of the time I am unable to render a file without it crashing. Sometimes it goes through and works, but rarely (maybe 1/5th of the time)  AE most frequently crashes while rendering. My graphics card is fully up date as is my AE.  I am on windows 11 pro version 21H2. My AE is on version 24.6.2.    Below I have provided screenshots of a sample error log, but it typically differes from crash to crash. Most frequnetly I just get the "An error has occurred" error message without a log or error code.  Additionally, I have run into problems in Premiere as well with the preview not syncing with the values on my timeline. IE an object is scaled to 80 percent, but displays at 60 in my preview window until I hit "play". Then

I'm not sure if this is a known issue or not, but in my attempts to google an answer I did not find anything. I wanted to just mention it here incase someone else is having this issue.  I was sending clips from Premiere to After Effects to do some screen replacement work and using Mocha to do the tracking. It all looked great in Mocha, no problems. When I would apply to the layer (or comp) for the corner pin it would be offset.  Double checked all my sizing, everythings good. I now use Pre-comps for all the clips I want to use just to make sure the resolution is always correct and it makes scaling much simpler. Anyways it didn't seem to matter what I did the image was always offset. Turns out Applying the corner pin from the mocha options in the effects properties was applying the keyframes with large time gaps between them. So a keyframe that should have been mapped to frame 2 was instead on frame 12.. etc. I ended up copying and pasting the kerframe

Hi. There is a recurring issue when opening projects in After Effects. The project loads almost to 99%, and then it freezes. After forcibly closing the program, the project opens without any errors. This happens every time. I am pasted the log. thanks[2024-09-24_08-46-19][0x1fad0f240][Error] [general] Plugin com.adobe.ccx.start : Expected 'host.app' to be aftereffects[2024-09-24_08-46-19][0x1fad0f240][Error] [general] Plugin com.adobe.ccx.start : Expected 'host.app' to be aftereffects[2024-09-24_08-46-19][0x1fad0f240][Warn] [general] We are going to deprecate HostInfo API soon, please use HostApi instead.[2024-09-24_08-46-19][0x1fad0f240][Info] [general] Debugger enabled for runtime group FirstParty on port: 9222 breakOnStart: no[2024-09-24_08-46-19][0x1fad0f240][Info] [general] analyticsTracker_ is being accessed without setting[2024-09-24_08-46-19][0x1fad0f240][Warn] [general] We are going to deprecate HostInfo API soon, please use HostApi instead.[2024-09-24_08-46-19][0x33a6d70

La previsualización (que siemrpe activo con la barra espaciadora) está totalmete congelada, no avanza, sólo funciona durante algunos fotogramas cuando reinicio el programa o el pc, pero vuelve a estancarse.Ya he reinstaldo la app dos veces, hasta instalé la versión anterior a ver si funcionaba (24.6.1), y sigue! no puedo avanzar en el proyecto que estoy trabajando. En esta laptop ya he terminado varios proyectos con éxito pero esta vez no tengo idea qué pueda pasar. Ya vacié el chaché varias veces, reinicié, reinstalé el programa, pero nada. Estoy bastante frustrado y no sé cómo souliconarlo. Alguna idea? a alguien le ha pasado? saludos. 

When I launch After Effects 24.6.2. (Build 2), Untitled Project page opens automatically with the main page and the "New project" selection doesn't work. When I close the Untitled Project tab it quits After Effects completely. When I launch again same thing happens. I did try uninstalling and installing again but that didn't solve the issue.I did try the safe start but that didn't solve the issue. This problem started suddenly, I didn't change or did anything to cause this problem. My hardware specs are: Mac Studio / M1 Max / Sequoia 15.0 

Hi, I have a problem that already fixed by myself but better if it's fixed by the developers.So when i update my audio on a comp and then go outside the comp, i see my waveform still used the old audio waveform not the new audio that i just puted in to the comp.The solution is to turn off and then turn on again the audio icon on the comp and then it fixed, the audio waveform just updated.i Think the old version doesnt have this kind of problem before, so please help us fix this little bug, cuz this bug sometimes anoying for who dont know yet.

Upscaling footage at a 2x ratio within After EffectsCaused After effects must close warning.Log top[2024-09-21_13-31-52][36076][Error] [general] Uncaught JS Exception:././js/4.js:65:2411033TypeError: Cannot read properties of undefined (reading 'isSelected')at onContextMenu (././js/4.js:65:2411034)at Object.Ue (././js/4.js:65:3213930)at Je (././js/4.js:65:3214084)at ././js/4.js:65:3231750at wa (././js/4.js:65:3231844)at Sa (././js/4.js:65:3232258)at ././js/4.js:65:3237891at Ne (././js/4.js:65:3313624)at ././js/4.js:65:3233714at Ta (././js/4.js:65:3233754)at Qt (././js/4.js:65:3222036)at Zt (././js/4.js:65:3221262)at t.unstable_runWithPriority (././js/4.js:65:3456916)at Vn (././js/4.js:65:3242048)at De (././js/4.js:65:3313364)at Jt (././js/4.js:65:3221055)at e.exports.n (././js/4.js:65:2956477)at uxp://uxp-internal/domjs_scripts.js:2:11680at Object.runWithNativeHandler (<anonymous>)at L (uxp://uxp-internal/domjs_scripts.js:2:11572)at uxp://uxp-internal/domjs_scripts.js:2:11018at D

In one of my Libraries, the saved colors don't show in AE Libraries panel, only other assets like graphics. In all other apps, the colors show. I've tried clearing the filters, changing the grouping etc. but no joy. The colors were originally added in Illustrator. It's sporadic. Happens for a while and then they mysteriously reappear.    Latest version of AEWin 11128GB RAMAMD 5950xRTX 3080

Quero salvar um projeto no after effects, mas ele fala que não existe o arquivo, por exemplo, tenho um projeto chamado, legal, quando tento salvá-lo em .aep, fala que o arquivo do projeto não existe, mesmo sendo um projeto recem criado ele não salva nem em salvar como. Como faço para corrigir isso? Estou com a versão 24.6.1