Bug Reports

Uninstalling and reinstalling the Character Animator app does not solve the problem.Previous .ia files I used in ealrier (pre-2023) versions now will not import into Character Animato; the files are greyed out.  I created a test ellipse in Illustrator 2023 and saved it in Illustrator CC (legacy) format and it also would not import.

In Character Animator 23, 24, and 25, my notebook camera doesn't work. It just stays on "Waiting for camera." The camera is not being used by any other program, and it works fine with other software. Any ideas on how to fix this?Let me know if you want any adjustments! 😊  It also has all the necessary permissions.  

Pulling up an old character file that has clipping masks for each mouth viseem. I tweaked one of the mouths and when syncing back to character animator the mask is now gone.  I then tried recreating the clipping mask in character animator but you can see (3.png) that it is maksing incorrectly. Therefor I have come to the conclusing that but lies with Character Animator.  System info    Application: Character Animator v25.0.0.46                          Illustrator 29.2.1    OS: macOS v15.1.0, RAM: 16.00 GB GB, CPUs (logical): 10

I can't upload my avatar in PSD or IA. Simply don't find anything

Is Character Animator supposed to be the premium version of Express? I just tried out Express and its Lip Sync is way better! I don't even have to manually adjust the visemes because they were so good. I can't achieve the same speed when using Compute Lip Sync with or without transcript. They end up ok but I notice I still spend a lot of time adjusting the visemes compared to Express where everything just aligns perfectly.

Every time I try to select a puppet in character animator, I always get an error like this. I've gotten the software up to date and have restarted my computer. I also can't open puppet maker.  

HiI don't know if this is a bug or a setting, but when I look at my puppet in Rig view, the 'surprised' mouth has a tongue, but when I move to Record view, the tongue has disappeared. This doesn't happen with the Oh mouth shape (I'm in the middle of creating mouth shapes), so why this one? I've tried renaming the tongue in Illustrator, and breaking up the tongue group, but it never shows up in Record view. What's going on?

Hi, I'm very new to Adobe CH, and for some reason it won't detect head or body movements from my webcam. This is not an issue with puppets or their setup, because I've used lots of different Adobe pro puppets to test, and none of them work. I've had 2 different sessions with Adobe technical support, where they've remote-accessed my computer, and neither were able to find a solution. I've bought an external webcam today, and its the exact same issue. My webcam connects, I can see myself, the audio and lip-sync works fine, but no tracking lines appear on my face, and no response from the puppets (adobe tech support did the same, and also couldn't get it to work). I've tried lots of different positions for me and webcam, also tried maximising lighting, I've disabled all other software from accessing my webcam, I've changed webcam settings, I've uninstalled and reinstalled CH multiple times (and installed previous versions), I've updated windows, graphics card drivers, webcam dri

having a weird problem that i didnt have before, i am unable to adjust audio DB normally, i can decrease it like normal but i cant increase the volume of audio tracks?

Version of ChA: 24.6 &  24.0Operating System: Windows 11 Home 64-bit (10.0, Build 22631) (22621.ni_release.220506-1250)System Manufacturer: HPSystem Model: Victus by HP Gaming Laptop 16-r0xxxBIOS: F.21 (type: UEFI)Processor: 13th Gen Intel(R) Core(TM) i7-13700HX (24 CPUs), ~2.1GHzMemory: 32768MB RAMDirectX Version: DirectX 12DirectX Database Version: 1.5.9Card name: NVIDIA GeForce RTX 4060 Laptop GPUDriver File Version: 32.00.0015.5599 Been working with Character Animator for about 2 weeks and it was working fine until this week when I keep getting a GPU error upon opening the program.  I also get the error when switching between Rig, Record and Stream.  The microphone is also stuck in Audio Level Too Low and the characterizer does not says there No microphone input detected when I try a new catpure.  I have rolled back GPU drivers and versions of ChA, Media Encoder, and Bridge.  This problem seems similar to this thread...https://community.adobe.com/t

Subject: Issue with Audio Upload: "Handle Value is Not a Problem" ErrorDear Adobe Support Team,I am encountering an issue in Adobe Character Animator when uploading audio to a scene containing my puppet. Upon adding the audio file, an error message appears: "Handle value is not a problem."Could you please clarify what this error means and provide guidance on how to resolve it? I would greatly appreciate any troubleshooting steps or advice to ensure smooth functionality.Thank you in advance for your support!Best regards,Elizabeth

Not sure if this is a known issue but none of my searches have revealed anything.I'm trying to open a puppet that i've used to build 10 other characters previously and no for some reason I'm getting this bizarre issue.I've tried:updating character animatorupdating photoshoprestarting the programsrestarting my laptopredownloading the draft puppetusing a different puppetI'm unsure what's triggering this as it hasn't happened with any of the other puppets i've built in the past and as you can see the camera is working (top right) and I don't use a scanner.Does anyone know how to prevent this or a work around?

Internal error code: (521764949:496+1) attempt to index a nil valueHow to fix this?

Hello, it´s been some time working with Character Animator, fine without any problems. Today suddenly all the artwork and some puppets appear like SMPTE color bars in all scenes. No internal error code appears. Please help I was about to finish this project, thank you very much for your time and support! Character Animator  Version  2025Macbook M3 Pro 

I have worked with the same puppet for nearly 2 years now with no problems. Then, last Friday, opening the puppet brings up an Internal error code.I have tried upgrading Character Animator, switching from normal to Beta, unistalling and reinstalling, starting a new project, creating a new puppet and leaving and coming back after a few days. I am still getting this error and don't know how to solve this problem.

I created a puppet using the Puppet Maker in Character Animator. I wanted to make changes to the mouth but "Edit Original" is not working. I click it and nothing happens.  As per a previous post, I have Creative Cloud plan and it automatically updates the apps.  I checked and I am up to date on all apps. According to my Creative Cloud Desktop - I have multiple versions of photoshop. I don't know if this is the issue. If it is, please let me know how to uninstall previous versions.

When I use the Character Animator "File" import function, none of my .ai or .psd show up as eligible for importing. The user documentation says it should, but it doesn't. So the this program is unusable for me.

I'm working with Version 2025 on mac and Version 2024 on Windows. This same issue occurs in both Windows 11 and Mac OS (M2 Chip), specifically with a Network Attached Storage ( Synology in my case)The Software works fine when saving files on Google Drive or Locally on either OS. But on Windows :It refuses to Export in the NAS, but otherwise it saves and edits on the NAS on windows just fine. This is the error -  On Mac :It refuses to open, edit any previously saved project on the NAS. It gives this errorSurprisingly, I can open the same files in Premiere Pro and Import the .chproj file in there and get exports from that to the NAS easily. I do not understand this confusing issues and i want to be able to save, edit, and export files on both OS from the NAS, just like other Adobe Products like Premiere pro, After effects, Photoshop etc.What am i encountering here ? Is there any solutions for this other than saving locally  as answered here Character an

I have used Character Animator in the past with no problems, but it has been about 6 months. Now whenever I load a project I get a message in the camera panel that says "waiting for camera". I have confirmed through the microsoft camera app that the camera is working. Any ideas? Steps to reproduce:    1. Open Character Animator and try to use camera. Result: "waiting for camera"Expected: facial recognition System info    Application: Character Animator v25.0.0.46    OS: Windows v10.0.22631, RAM: 7.86 GB GB, CPUs (logical): 12

clico nas telas CTRL + E e não abre mais no photoshop.

Hi When triggering a set to Cycle Layers, all my other layers disappear. Sometimes they end up cinvisible after the trigger and I can't make them reappear. Layer settings look normal on all the other layers so noit sure what's causing this.

This system is not very stable.

Hi there !  Not much to say about this little bug I found. I have a character with some of her faces who have a "nose" layer, here in my video it's only the "Right Profile 2" layer that contains that nose layer, and it automatically creates a tag "nose". That problem happens when I go to the Record menu, it seems like the whole face behaves as if that point was fixed. (For clarifications, I move my head when I return to the Record menu in the video) I do not use any nose related feature, so it's not a bother for me to erase that tag, but it's a kind of funny behaviour only for a nose tag... Last thing to say about this problem : it's not related to the handle itself, when I remove the "Nose" tag, it works fine. Here if you have any question regarding my character and its rigging.

I keep getting the same error. I'm about to give up on using Adobe Character. I updated the driver, but it didn’t work. I even formatted my computer, but that didn’t help either. None of the solutions I found online worked; the problem is with the Adobe Character program

After updating to 25.0 the app now only installs in Korean.I'm on a Macbook Pro 2018 13" and MacOS Sequoia 15.0.1.After updating and opening the app I found it was all in Korean language and not in English as it has always been until now. I live in Korea, however I'm Swedish so my Creative Cloud/Adobe interafaces and OS language are in Swedish and I have my default app installation language set to English as it is the most convenient language to use as I frequently look up tutorials online. I have tried reinstalling the app twice after rebooting my computer but it still installs in Korean. I have no idea what the source of this problem is as all my other Adobe apps updated to the 2025 version just fine and are still installed in English. Something with the localization settings must have been messed up in the new update? I do speak Korean, but it still impacts my workflow quite a bit.