Bug Reports

Hey all, Not sure if this is a bug but it is very strange. I have exported and saved an FBX from Blender 3.1.0 to the desktop. (Windows 10) However it will only load into Substance Painter 8.2.0 If I change the name to random letters. If I use the exact save name as my blender projects (which I have done successfuly in the past)I get 4 or 5 quick errors and she won't load. I have attached a log report. Cheers 

Hey everybody, I have errors when I'm creating a new project in Substabce Painter version 8.2.0 Windows 10 Home.When I am importing an FBX from Blender 3.1.0, Substance painter hangs up on loading scene indefinitely. I have no trouble loading other FBX's from Blender. Lets just assume for a second that there is no probelm with my mesh topography. Could theseerrors point to anything? Here are the erros from the log. [ ERR] <Qt> "[DBG ERROR][Assimp]" "Error, T10496: Failed to triangulate polygon (no ear found). Probably not a simple polygon?"[ ERR] <Scene 3D> Failed to triangulate polygon (no ear found). Probably not a simple polygon?[ ERR] <Qt> "[DBG ERROR][Assimp]" "Skipping one or more lines with the same contents"[ ERR] <Scene 3D> Skipping one or more lines with the same contents Btw should i include the entire log?Thanks 

Dear!I updated to the latest driver, but when I open app this bug still exists.Please let me know what problem I am having, and how to fix it.Thanks!

Hello, I'm posting here because I'm facing an issue since the last 8.2.0 update. The first launch after the update, without any project open, I couldn't open any menu, and I had "project lock" (or something like that) in the name of the application. After a restart, it was fixed. But now, everytime I save a project, I'm getting a red error " The project is locked.".I couldn't find anything on google about that, so here I am. In a way, it's blocking my Xolotl plugin too, I contacted the dev of the plugin, but he just said it could be alot of things and didn't push further.  Thanks 

When creating a new project, after opening the "Open file" window, the program closes.

Hi, I have a TypeError with usage = substance_painter.textureset.MeshMapUsage.Normalorusage = substance_painter.textureset.MeshMapUsage.Curvature when used in my_texture_set.get_mesh_map_resource(usage)works well on other meshmapusage such as Position, Thickness, AO and others. like:usage = substance_painter.textureset.MeshMapUsage.AOorusage = substance_painter.textureset.MeshMapUsage.Thickness Not sure what is happenning there [Python] get_mesh_map_resource(): incompatible function arguments. The following argument types are supported: 1. (texture_set_id: int, usage: _substance_painter.textureset.MeshMapUsage) -> str Invoked with: 31947, Resource(handle=<_substance_painter.resource.ResourceHandle object at 0x0000028218B356B0>) 

Hello, I did the textures for this character and then I sculpted simple details to the lips, and after rendering I wanted to re do the texture just to get the hang of the software so I exported the mesh again and added a fill layer and suddenly the character turned green, I couldn't add color, none of the sliders work only the height slider changes it from green to yellow and that's it. If you have a fix for this problem or have any idea of what would have caused  this please let me know. Here is a picture of the problem that I have at hand : * I am a bit of a beginner in this software, and to texturing in general.

I was trying to bake the detail from zbrush, and this happens when i tried to import the high poly model for baking.

Working in ACES on both DCCs.  Materials created in Designer and validated by the PBR tool give a green good to go. Same material in Painter with the PBR validated tool shows red and orange warnings.  

unable to complete the form https://substance3d.adobe.com/education/ as it will not accept my colleggwent.ac.uk address, no option to proceed to add proof in any other way ... help options just take you in circles without answering ... I have trried logging out of my account and back in, also tried logging out and creating a new account using the same colleggwent.ac.uk address and now have a personal and a work \study account but still has not worked. Error shows adobe id (checked that this is the same as email address) as the field of errror and error message saying:  Please correct errors before submitting this form.  

Hi, Yesterday the program was running correctly, I updated my graphics card settings later and the program stopped working, I'm not sure if thats the reason but, whenever I start the program I get the message you can see on the photo below.I tried everything, cleaning the computer, removing some recently installed files and nothing really worked.Tried reinstalling the program, also didn't work.Just one time after the reinstall it worked and when I closed it and re-open it, it didnt work again.If anyone could help I would be happy because Im working full time using this program and I really need it. Cheers Teo

hi I am having problems adding some materiel to houdini. So i did by a 30$ file to add to the program files from a YouTube tutorialhttps://www.youtube.com/watch?v=rgizb287FmcLinkhttps://xolotlstudio.gumroad.com/However the main tool didn't showCan you please help me ?Ps I tried this tutorial because the texture was not coming right by exporting and reading it in houdini.i am a master student from university of creative art, ma digital fashion so i am trying to create cloth simulation

Windows 10 64bit (latest).  Painter Version 7.4.3 and before works flawlessly.  After upgrading to any version 8.1.0 and beyond to current, only  the splash screen opens and closes, program does not open.   I have 4 users on the same hardware all experiencing the same issue.  Updated video driver to 522.25 and same problem.  Running nvidiaopenglrdp using remote desktop.  Also tried updating to 2060 but same result.Intel i7-4820KNvidia 1060 6GB32GB RAMI tried moving one user to a newer model i7 with the same 1060 video card and the user was able to open 8.2.0, which seems like possible processor compatibility.  Logs attached from trying version back to 7.4.3 which was successful.  We need to use 8.2.0 to be on the same version as out clients.  Please advise!

Can anyone please help me or update the software, I can't literally use it because it crashes when I make a new file and I try to import my first object it crashes, I think this is happening because of the new update on windows where they changed explorer and added tabs. Thank you

When running the getProjectExportPreset() call in JavaScript the value reported back is the value saved to the Project, not what the user selected in the UI when running the export. Can someone confirm this and let me know how to get the value at execution of the Export Textures dialog. Attached is a picture that shows the value of "Output template" when the UI is first launched, when I change the value, and the printed results of the following code:var preset = alg.mapexport.getProjectExportPreset() alg.log.info("Testing presets...") alg.log.info(preset)The same result happens when I run the following in Python:js_code = 'alg.mapexport.getProjectExportPreset()' template = substance_painter.js.evaluate(js_code) print(template) Please advise on how to get this value in Python, if possible.

I was recently granted access to Substance 3D Painter on my workstation. However, it closes right after the Splash screen without an error message at all. I tried running it in administrator mode and so forth but it still will not start.   

I have jsut updated to Painter 8.2The performance is terrible.The last project I was working on in 8.1 had 17 2k udims, it was fine.The first object I am working on in 8.2 is just a plane that needs some swirls painted on with height. Extremely simple. The scene has a plane, one texture set, 3 layers masked with some paint mask layers.After a while painting, about 5 minutes, the strokes are extremely laggy, sometimes freezing the pc.Moving from 2k to 4k freezes the entire pc for about 3 minutes, gpu at 100%. Bare in mind this is just a plane with 3 layers. I have updated drivers, same result. Any help would be great thanks AMD Ryzen Threadripper 3970X 32-Core Processor 3.69 GHz128 GB ram2080 tiWindows 10  

Hello,  I have a problem. Substance 3D Painter Crashes after 10 minutes everytime, all my drivers are up-to-date and my windows is also updated. I have just tested if I could use it longer when not connected to the internet, I could use the program for 30 minutes. So I don't know why but can you help me pls. Here is also a log file from substance before crashing.

this has become incredibly frustrating, its the last part i need in this 3D model to complete it and i just CAN NOT LOAD the model. whenever i can load it, it takes 40+ minutes to load, then it doesnt display the 3D model. I have no idea how to fix this, its becoming increasingly more and more frustrating. I can find any answers online for this. Please help I cant find any answers and I cant do anything with substance painter acting like this. It is also only on this model, ive loaded higher polygon models in seconds but this just doesnt work. I also have the error in the corner saying "[Scene 3D] Skipping one or more lines with the same content" no idea what this means.

Hello, can you help me to get rid of this ugly seam? Right arfter bake texture looks good but as I switch my view to something else visible seam appears at baked maps. It happens only with one marked island. I tried changing dilation, frontal and rear distances, antialiasing but it didn't helped. Increasing viewport quality also has no effect. Painting on normal and ao maps didn't helped either. I am using tri-planar and as you can see other seams not so noticable. Texture size is 4k. I am pretty new to 3d modelling and texturing so i could miss somehting. I appreciate any help and sorry for my English.  

 I've done with the redemption code. But it shows me  " permission may be required"I asked my school too, I haven't found any solutions for this

Hi there, The Quickmask feature has stopped working normally. I am in Substance version 8.1.3 Main issues: 1) "i" hotkey no longer inverts mask2) mask overage is 100% opaque (normally it has a level of transleuceny so you can see what's under the mask) Hope this gets reset/cleared up soon!  Thank you

Hello There!I've looked through a lot of different artifact posts and none of them quite fit the issue I'm having. I'm creating a stylized asset pack, but ran into trouble on this tree trunk that wasn't an issue with any of my other models.    Included above are some examples of the artifacts as well as the UV Layout and low poly retopo. These arifacts don't appear at the seams and it doesn't matter how many rays I add to the baking settings/ increasing max values. These artifacts are also not affected by any height painting and don't appear on the ZBrush Model. I do apologize if this is a repetition, but alas, I did not see anything that helped in the other posts.Thank you!! -Bre Stats:-Substance Painter V:7.2.0-Cache Disk Usage 52%***There is an error at the bottom saying that: [GPUIssuesCheck] Installed driver for graphics adapter 'NVIDIA GeForce RTX 2080 Ti' is outdated.You should update them for a better experience (http://www.geforce.com/drivers

When trying to combine normals on export using the Converted Maps Normal DirectX / OpenGL, they will not combine correctly if the Texture Set Setting Normal Mixing is set to Replace. Would be great to have this fixed because Replace lets us paint custom normals in case there are any errors in the maps.

Good afternoon. Excuse my english. For some reason textures baked in marmoset look pixelated in painter. If you bake textures in the painter, there are no such problems. What's this? Why does this occur? How to fix it?