The official community for the Creative Cloud desktop app.
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Why are you still featuring 6.2 and 6.3 updates to CCD when we are on 6.8 now? It still hasn't stopped the Crash Processor running all the time. Still have to rename the files to stop it running. Bob Frost
I've always installed Photoshop on a separate drive to boost performance.Suddenly with Win 11 I can't do it. When I mark the disc I prefer, it says something like "impossible to install to root search directory".And by the way, I also want Lightroom Classic on that particular drive.Why is this suddenly impossible, Adobe?
Hello, I wanna keep it short and simple, I can't find the beta apps in my Creative Cloud. The only thing I see is pre-release. Was it renamed to that or something
Dear Adobe Support Team,Since I could NOT find an email to file a complaint... I am writing here to file an official complaint regarding the handling of my case ADB-41999174-T1C5. The level of support I have received so far has been extremely disappointing and has caused major disruption to my work.I have now spoken to at least six different agents with remote sessions being done, and despite explaining my issue from the beginning every single time, no one has resolved it. When agents can’t find a solution, they stop replying altogether, even though I’m told to “reply to the same email for updates.” This lack of accountability has left me completely stuck.The last agent told me there was an investigation for my case and that it would be resolved within 24 hours. It has now been more than 24 hours, and I have received no response despite sending multiple follow-up emails. I provided all the requested files, screenshots, and even the
Don't understand how Adobe subscriptions work.
after accumulating several regerative rsults in the regenrative layers panel- I'd like to kknow if it is possible to export all the regenerative results . .
When I need to remote in to my computer and work on a project, as of Tuesday, I get this screen. I don't even really know what to call it, but I can't see anything enough to work. It appears this way in both Premiere and After Effects and just the in preview/program window and the compostion window. When I export a project it looks fine. Has anyone ever had this issue before, and knows how to fix it? Side note: I know the one photo has offline media, I am not asking about that and when I linked the media I stilll had the screwed up screen so that did not fix the issue either.
When I login to CC, either via Chrome or the CC app, the Files folder is suddenly missing from the left sidebar. How can I get that back? Thanks.
Just got a mac Studio with Apple2Max chip and macOS Sonoma. Used migration assistant to copy files to new mac but after updating Photoshop I get a message "CCLibrary.app is damaged and can't be opened" when I launceh Photoshop. Clicking OK closes the message window but it immediately pops up again. I have tried the Repair option for Creative Cloud app but that has not fixed the issue. If I close Photoshop the message goes away and it does not appear if I have Lightroom open, only if Photoshop is open. Any ideas?
Hi, One of my client is asking to install "IndicPlus plugin" as they're facing issue with Indic languages. Please let me know if the plugin is still aviailable?
Hi, my account is not managed by an Org, but I still cannot access the Photoshop beta tab in the Creative Cloud app. I have followed help articles to clear the cache, restart, and attempted to edit an XML file (But, that file does not exist in my install, or the path listed was way off). The only app under "Pre-release" is Illustrator. Photoshop version 26.11Windows 11 I would appreciate any help if what the next step is to solve this. Thanks!
I have Creative Cloud Desktop on my Windows 11 computer and it usually works for about three updates of any Adobe apps and then it fails.Every time that happens, I have to remove Creative Cloud Desktop with the Adobe app (AdobeCreativeCloudCleanerTool.exe) and reinstall from the Adobe website.That works well but it is very annoying. What is happening to Creative Cloud Desktop to stop working so often?Is that a known problem? Isn't there a solution?
Whenever I start a new page in my project it disappears.
Would like to clarify the CC Home? The menu shows 2 Illustator versions 29.9 and 30.0Also missing is Photoshop. Thanks
My preference is using Fireworks CS6 vs Photoshop and I know it is no longer supported. I have had no updates on my computer (Windows 10 Home) to alter anything but within the last two days when I go to open Fireworks I get an error from Creative Cloud " Unable to start your subscription for Creative Cloud - please wait a few minutes and try again." Chat does not help at all and all i want to use is use Fireworks... can someone please assist to help me fix this error.
Hi there, My Adobe account had a subscription valued for 1 years, after the 1 yeasr period i received the messege that i needed to continue the payment dor another 1 years. So i payed for the new subscription, BUT im still paying for the last one that just ended for around 12 months. I tought it was for only 1 month the 2 payments, the one that just ended and the one that will follow next now.But somehoe im still receiving two values for the subscpriton. If Adobe sair it ended after 12 months so why im still paying it the last one and not the new one? Im not sure witch one i should end sucscription and also, i want to see if its possible to ask for the refund for those 2 months that i payed, since Adobe garanteed that my last one was finished already but somehow is still "active" so.
I had to log in, then it wasn't obvious how to uninstall. I looked forever, turns out it uninstalled after logging, but this is infuriating and a waste of time. DO BETTER ADOBE, STICK WITH STANDARD UNINSTALLS AND DON'T USE UNINSTALL AS A MARKETING ATTEMPT. I WILL FOREVER REMEMBER ADOBE DOES THIS.
are my adobe cloud files all saved in this section here? : https://assets.adobe.com Is there any difference between cloud and creative cloud fiiles section anymore in adobe or are they merged? I can see automatically all of my files being saved in that link, but I awant to make sure I dont loose any file by mistake, meaning placed in a different section. Thank you
por que creative cloud tarda en cargar en mi pc?
Por favor su ayuda para desactivar la opción del Asunto.
So I installed a few beta apps from Creative Cloud, and now—surprise!—every other beta app has packed its bags and vanished from the "Apps" tab without so much as a goodbye. Just poof, gone. The few I had already installed are still hanging around, probably out of guilt and also working well. How can I make beta apps appear again on creative cloud desktop?
Bonjour,J'avais un ongles sur mon mac avec le logo adobe pour la sauvagarde des fichiers est elle a disparie et mes fichier aussi. Commant récupèrer mon travail?
hat jemand mit Mac OS 26 das gleiche Problem? Ich kann mich nichtmehr bei der Creative Cloud App anmelden. Sobald ich auf anmelden tippe lädt es ganz kurz und dann kommt die selbe Meldung wieder ( Screenshot im Anhang). habe ein neues MacBook und kann die Adobe Apps für viel Geld momentan nichtmal benutzen.
I have Creative Cloud All Apps with 100MB I can only install "Acrobat." I cannot install "Acrobat Pro." If I try to do a free trial on Acrobat Pro, it tells me that the purchase is unsupported because I already have access to Acrobat Pro... but I never see a place to install Acrobat Pro or Acrobat DC... only Acrobat. I uninstalled and reinstalled. I've logged in and out. I ran some kind of registry repair tool (or something like that). This problem is taking time away from 'important work delivery,' and I'm left feeling very frustrated. I need to flatten a document for printing, and I'm led to believe that Acrobat Pro has some flattening capability that Acrobat does not - it seems that text is still editable after I print to PDF from Acrobat. Any help would be greatly appreciated.
Como faço para baixar versões anteriores de programas?
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