Creative Cloud desktop

Adobe software is rendering my mouse unusable outside of them

It has been a few days that when I'm using any Adobe software, there's a time that suddenly my mouse cannot click anywhere else other then the software itself. I can still move it, and change windows and act on them via keyboard (Alt+Tab), but it won't click anywhere! It first happened to After Effects, then Illustrator and now InDesign too. If I close and reopen it solves the issue — until it happens again. It's becoming disturbing! ---I'm on Windows 10, up-to-date, and all Adobe software up-to-date with the latest release as well.

21607

Xoomler28542107j3g9Participating Frequently

Add a billing email that is not an administrator.Open for Voting

Currently, all administrators get billing emails.  Our accountant should not be an admin on our account - following the basic security principle of "least access."Please allow a way to add a billing email that is not an administrator.

3132

Hf388390968amiParticipating Frequently

Numbers of crash issues observed on creative cloud helper.exe

Numbers of crash issues observed on creative cloud helper.exeCreative cloud helper.exe 6.5.0.348Windows 10/11

12832

nicki_3080Participant

why doesn't my creative cloud not show an update

There is a newer version of photoshop available but my creative cloud doesn't say I have an update. What do I do? I don't want to install the new one, I want my current version to update.

1421

cesar_1785Participant

Please add ability to audit "login" or "last login" in user export logOpen for Voting

Adding to the user export log would be helpful for auditing purposes.   Logins are also missing in the audit log if no other activity is performed.  Thank you.

2294

BavouilleParticipant

Les fichiers d'installations ne fonctionnent pas

J'ai essayé de télécharger séparément Creative Cloud et Premiere Pro, les deux ont le même problème : quand je reçois le fichier exécutable pour Windows, quand je les ouvre (j'ai essayé en mode administrateur aussi), ca ne fait rien du tout. J'ai essayé d'utiliser Adobe Cleaner mais ça ne change rien. J'ai également redémarré mon pc. Pourtant sur mon mac, ça fonctionne niquel.Aidez moi svp, ca me soule d'avoir payé pour rien

1035

SteveWilsonPhotoParticipant

Account switchingOpen for Voting

Please can we have a simple process to switch accounts.  ie: I have a work and personal account for AdobeCC on one computer. This is a simle process for other major software companies (eg: Google, MS), and an absolute requirement in the era of digital nomads, and working from home post-COVID. Loooooong overdue feature.  

7785

nikitags02Known Participant

about log in

can i used  same log in  id on two devices (laptop or computer) which are located in  two difftrant countrty

1572

yodabel84Participant

Tarda mucho en sincronizar

Hola, al hacer la tipica sincronización automática que tarda nada, me estan tardando la sincronización unos dos minutos alguien sabe por qué puede ser? Lo tengo todo a la misma velocidad de fps. ..

1082

YorhannParticipant

Creative Cloud performance

The performance of Creative Cloud for desktop is getting worse and worse with each update. I use Creative Cloud version 6.5.0.348 on Windows 11. It always “chokes” in everyday use. My desktop works normally, even software like Photoshop, Premiere, among others, have worked better than the Creative Cloud suite. I constantly have to deal with alerts such as “this process is taking longer than normal”, but my internet connection is also working normally.

2751

fierce_mentors7737Participant

Disappointed in AdobeOpen for Voting

I am writing to express my concerns regarding the performance and usability of Adobe products, which often do not seem to align with the features and capabilities your company advertises. As a dedicated user of your software, I feel it is essential to provide feedback to help improve the experience for your loyal customer base. First, I have encountered consistent performance issues across several applications, including Photoshop, Premiere Pro, and After Effects. These tools often lag or freeze, even on systems that meet or exceed your recommended specifications. Crashes occur more frequently than expected, leading to lost progress and disrupted workflows. These stability problems undermine the reliability that Adobe promotes as one of its core strengths. The subscription model also raises concerns. While it is presented as a cost-effective solution, it is often expensive in the long term, particularly when updates do not address persistent bugs or add meaningful value. Furt

5212

Supernaut63Known Participant

Where is the scroll bar for fonts in CC?

Can't find it anywhere.And no, the arrow keys are NOT working either.And no, I don't have a mouse with a wheel.How am I supposed to operate this without a scroll bar?And why would they ever remove the scroll bar?

8971

Doganay5E54Participant

Can't open adobe apps

Hello, I can't open adobe apps at all. I tried every solution but didn't work. First the apps seem opening but after the interface appears, the app - all apps - shut down itself. I use mac air m1. I need help, thank you. I drop the interface ss, after this display appear the app shut down itself again.

2302

joy25037828tcgxParticipant

Adobe Fonts

Hi , My account is not displayed on the creative cloud desktop, and the Adobe fonts I activated through the font web page cannot be used normally. When I tried to open the Creative Cloud from the web page, an error was displayed, but these problems did not occur when I logged in with another account. 

5511

JP MysneakersParticipant

Plan básico

Hola!, necesito ayuda. Cuando contraté el plan se podia abrir los programas hasta en 2 computadoras. Ahora no se puede? Alguien sabe? Me sale un aviso de que su cuenta está siendo utilizada en otro dispositivo, y claro!, la uso también en un macbook.

1021

Ahmed25943116qz66Participant

Choosing a license when adding a product to a user (different contracts)Open for Voting

 Currently, we manage our users in two different consoles because we have two different license agreements—one for staff and one for education. For staff, we federate them and then assign a staff license. For K12 users, we add them manually as an adobe account and then assign a license from the K12. It would be much easier if we could federate all users under one domain and, when selecting a product, have an option to assign a license from the correct contract (staff or education). so the option to add is after clicking on add a product you get a list of licenses and then choose the right one. not sure how many have the same issue as we have but hopefully it will bre implemented in future updates 

540

Ann BensCommunity Expert

These three dots are not very obvious.

Lot of users cannot find older versions. Same goes for this: Changing version often is not uncommon in Premiere.

931

Asuka337298409wulParticipant

Illustrator DL error

Hello, I tried to DL adobe illustration free trial for 7 days today but it did not show up on my creative cloud page, but when i tried again i was told i already own it. I think something went wrong during dowload or install.As I think I don't need to use this app now, i want to cancel the trial plan now. But, I cannot cancel it because it is not shown on my account. I was wondering if I will be charged if i cannot do something about. Could you help me to figure out how I should do not to get charged?

911

ManuelCansecoMxParticipant

aumento de precio

He estado pagando $199 pesos mexicanos desde que contrate el plan y hoy que hice mi pago mensual descubro que el cargo es de $299 pesos, en que momento informan esos aumentos???además ¿POR QUE NO HAY UN SISTEMA DE ATENCIÓN AL CLIENTE? que nefasto es que ante cualquier duda o problema se tenga que acudir a la comunidad a ver quien te ayuda a resolver tu problema, increible que una empresa como adobe no tenga atención al cliente, ah bueno, si tienen pero solo si eres una gran empresa! que tontería! 

1862

Allen BirnbachInspiring

Creative Cloud not available

I have a license for two machines.  However this morning one of them is giving a message saying that I have reached the limit of my devices and shows my Mac Studio 4 times, and my iMac 4 times.  And on the other computer the Creative Cloud icon is now gone from my toolbar and I cannot launch it from the application folder.  My Mac Studio is on OS 14.2.1, and my iMac is on Os. 15.3.  

3405

harryl66Participant

Error - Windows can't find Adobe Installer.exe

I am trying to do updates on Creative Cloud. I get a message:Please help - very frustratingThanksHarry

191074

ians22543518Participant

Couldn’t uninstall Creative Cloud for desktop. You still have Creative Cloud applications installed on your computer that require it.

HI I am trying to uninstall creative cloud from a Mac but when using the uninstaller I get a message "Couldn’t uninstall Creative Cloud for desktop. You still have Creative Cloud applications installed on your computer that require it."I then check my installed Apps from the list in the Creative Cloud menu bar and there are none installed. So what am I supposed to do? I do however have some installed on another machine is that a factor? I only want to uninstall creative cloud from one machine and not the other.-Ian

36709910

chloeg24Participant

Adobe Fonts issue - 'regular' font style not showing in font families!

I've recently noticed that when I add a whole font family from Adobe Fonts to my Creative Cloud, all styles are synching such as light, bold, italic etc, but for some reason the 'regular' styles are not showing! Regular italic appears, but not just 'regular'. It's doing this for various font families and not just the one. Can anyone advise on how to fix this? Ive tried restaring Creative Cloud, Adobe etc but still get same issue.

2442

DanBobParticipant

Device activation limit reached but all devices listed are the same one

I get andom Activation Limit reached notifacations. the issues is all the devices listed are the same computer. I don't know what i can do to fix this. I only use Adobe on 2 Computers.

1071

KavishkaLuviParticipant

Can't update the creative cloud app

I tried every process the link redirected, also tried the creative cloud cleaner tool as well, no luck. even tried searching for online help. Is this a recent issue or a issue from my end.

3591