The official community for the Creative Cloud desktop app.
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Hello to beautiful community members I need help with my issue, I am having issues with my Adobe CC account It keeps loading and after a while it says unable to load plans, I am unabe to use adobe generative tools or any other tools which requires connection to the servers. Already checked the host files cleared those and gave access to firewall, but still nothing, can't even use the firefly.. Does anyone have any fix for this issue or do I need to reinstall the windows ?
There's been an update or change on Creative Cloud loader on Mac. I am automatically loaded into the wrong profile under my corporate email and there's no option to switch to the correct profile. When I sign out and sign in again it just goes back to the wrong profile. Has anyone else found this and worked out a solution?
Dear Adobe, The ratio of time I spend updating CC software versus the amount of time I spend actually using it has become untenable. To be completely frank, it's a major reason why I limit the number of Adobe products I purchase.If there's a critical security issue, sure, go for it. Better safe than sorry and all that.But if it's a new "feature" I didn't ask for (and will probably never use) or just interface eye candy, please Adobe, have mercy upon us mere mortals and limit such updates as much as possible.The rarified universe of Adobe software engineers seems to have lost touch with users who are simply trying to make a living in these uncertain and troubled times.Thanks.
Processes Consolidation & Improvements Based on user feedback and our developers' efforts, we've significantly reduced the number of Adobe background processes. Some processes would continue to operate in the background & others are now optimized to run on demand, leading to improved performance. We are continuing to work on further reducing the number of processes in the future. The number of processes listed in the linked help article has been greatly reduced from the original count. Overview Adobe background processes run behind the scenes and perform several important tasks that make your Adobe apps run seamlessly. You may not always notice them, but these critical background processes work even when not using any of your Adobe apps. Some of them are meant to sync your fonts or libraries to the cloud, while some install automatic updates for your apps.Similarly, your Creative Cloud desktop app interacts with other background processes on your devic
Why are you still featuring 6.2 and 6.3 updates to CCD when we are on 6.8 now? It still hasn't stopped the Crash Processor running all the time. Still have to rename the files to stop it running. Bob Frost
I've always installed Photoshop on a separate drive to boost performance.Suddenly with Win 11 I can't do it. When I mark the disc I prefer, it says something like "impossible to install to root search directory".And by the way, I also want Lightroom Classic on that particular drive.Why is this suddenly impossible, Adobe?
For years now, Adobe has provided the worst update experience of any major vendor. Messages such as "it's taking longer than expected we are working to resolve the issue" with no reasonable way to cancel the update (you will be stuck for hours on cancelling) are simply not acceptable. Why should I be waiting on Adone's apps to do updates? I've paid for them, I'm now paying to run my compute to wait on you. In the last three updates, I've been stuck in this situation on two occasions. I know what will happen next. Photoshop will be broken and I'll have to remove it and then reinstall. More wasted time when I could be editing. Creative cloud is supposed to support and enable me. It doesn't when it wastes my time persistently. Why hasn't this been fixed? It seems to me Adobe are spending far too much effort on AI tools and not nearly enough on sorting the basics.
Hello, I wanna keep it short and simple, I can't find the beta apps in my Creative Cloud. The only thing I see is pre-release. Was it renamed to that or something
Hi Adobe, a request please to offer a perpetual license for Photoshop etc as you used to offer with a fee for upgrades every so often. If it helps I have been using Photoshop for 25yrs. Every company is subscription only and quite frankly it is out of control especially now with price increases. At least Capture One is offering a perpetual license. Time to listen to your customers, thank you.
Dear Adobe Support Team,Since I could NOT find an email to file a complaint... I am writing here to file an official complaint regarding the handling of my case ADB-41999174-T1C5. The level of support I have received so far has been extremely disappointing and has caused major disruption to my work.I have now spoken to at least six different agents with remote sessions being done, and despite explaining my issue from the beginning every single time, no one has resolved it. When agents can’t find a solution, they stop replying altogether, even though I’m told to “reply to the same email for updates.” This lack of accountability has left me completely stuck.The last agent told me there was an investigation for my case and that it would be resolved within 24 hours. It has now been more than 24 hours, and I have received no response despite sending multiple follow-up emails. I provided all the requested files, screenshots, and even the
Don't understand how Adobe subscriptions work.
after accumulating several regerative rsults in the regenrative layers panel- I'd like to kknow if it is possible to export all the regenerative results . .
When I need to remote in to my computer and work on a project, as of Tuesday, I get this screen. I don't even really know what to call it, but I can't see anything enough to work. It appears this way in both Premiere and After Effects and just the in preview/program window and the compostion window. When I export a project it looks fine. Has anyone ever had this issue before, and knows how to fix it? Side note: I know the one photo has offline media, I am not asking about that and when I linked the media I stilll had the screwed up screen so that did not fix the issue either.
Suddenly, my Cloud is syncing all day long, with no end. I've tried uninstalling, restarting my computer, and a couple other things I've read online. I can't access any of my files at all. I'm so frustrated. Using on Windows computer. Help?
I am beyond confused,I got super excited, 25.5 adds so many new effects, I find out a month late, no biggie, I can update the software and try it out... so I go on my mac. Doesn't exist I am stuck on 25.4.1... uh alright, that's fine, I'll check my windows PC! Same thing. I don't know what's going on, wether this is not available in the UK yet, but the update has been out for basically a month and I've seen no sign of it on my end, does ANYONE know what to do or how to get it? It even teased me with a "whats new: 90 new effects" DESPITE my version number. Yes I have reinstalled Premiere pro... yes I have checked for updates... yes I have tried the links that lead to the new software update and installed via there... none of it works.Yes I meet the minimum requirements, I have a R5 5600G and a GTX 1070, my other computer has a 4070 Super and a 5700X, both are definitely fast enough. I have an M1 mac (8gb model unfortunately), but both computers have 32gb of ram.
When I login to CC, either via Chrome or the CC app, the Files folder is suddenly missing from the left sidebar. How can I get that back? Thanks.
Just got a mac Studio with Apple2Max chip and macOS Sonoma. Used migration assistant to copy files to new mac but after updating Photoshop I get a message "CCLibrary.app is damaged and can't be opened" when I launceh Photoshop. Clicking OK closes the message window but it immediately pops up again. I have tried the Repair option for Creative Cloud app but that has not fixed the issue. If I close Photoshop the message goes away and it does not appear if I have Lightroom open, only if Photoshop is open. Any ideas?
Hi, One of my client is asking to install "IndicPlus plugin" as they're facing issue with Indic languages. Please let me know if the plugin is still aviailable?
Segnalo un problema di chiarezza nell’interfaccia di Adobe Creative Cloud Desktop.Il pulsante “Aggiorna” associato a Creative Cloud Pro o piani analoghi appare come un normale aggiornamento di versione software, mentre in realtà avvia un cambio di piano economico.Questa ambiguità può indurre l’utente a cliccare in buona fede, pensando di aggiornare l’app, e trovarsi invece nel flusso di modifica dell’abbonamento.Inoltre, nella finestra successiva manca un pulsante “Annulla” o “Torna indietro”, rendendo l’azione percepita come irreversibile (“clic senza ritorno”).Suggerisco di sostituire “Aggiorna” con “Cambia piano” o “Passa a un piano superiore”, e di aggiungere un chiaro pulsante “Annulla” per evitare fraintendimenti.-----The “Update” button for Creative Cloud Pro is misleading—it suggests a software update, but actually starts a plan change.The dialog lacks a “Cancel” button, making the action feel irreversible.Suggested fix: use “Change Plan” or “Upgrade Plan” and add a clear Cance
I want to install previous version of substance 3d painter (7.4.3) but cant cause i dont have button
Hi, my account is not managed by an Org, but I still cannot access the Photoshop beta tab in the Creative Cloud app. I have followed help articles to clear the cache, restart, and attempted to edit an XML file (But, that file does not exist in my install, or the path listed was way off). The only app under "Pre-release" is Illustrator. Photoshop version 26.11Windows 11 I would appreciate any help if what the next step is to solve this. Thanks!
I rarely used Creative Cloud, but now that I don't need it, I canceled the payment, and it wasn't a refund, but more money was paid. I'm a really poor college student. Actually, I can't use it anymore because I don't have money these days, but I don't have the money to pay for my phone right away. Please help me with a refund. I don't have money to buy anything right now.
I have Creative Cloud Desktop on my Windows 11 computer and it usually works for about three updates of any Adobe apps and then it fails.Every time that happens, I have to remove Creative Cloud Desktop with the Adobe app (AdobeCreativeCloudCleanerTool.exe) and reinstall from the Adobe website.That works well but it is very annoying. What is happening to Creative Cloud Desktop to stop working so often?Is that a known problem? Isn't there a solution?
Hola a todos,Estoy teniendo un problema con un archivo .psdc guardado en Creative Cloud. Al intentar abrirlo en Photoshop, me aparece este mensaje de error:"No se ha podido descargar 'Presupuesto.psdc' debido a un error."Este archivo es importante y no encuentro manera de acceder a él. Ya probé reiniciar Photoshop, la computadora y revisar la conexión a internet, pero el error persiste.¿Alguien sabe cómo puedo recuperar el archivo o qué pasos seguir para solucionar este problema?Muchas gracias de antemano por cualquier ayuda que puedan darme.
Whenever I start a new page in my project it disappears.
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