Creative Cloud desktop

Hello Adobe Support Team and Community,I'm experiencing persistent and frustrating issues with the Creative Cloud Desktop app that are blocking access to paid features of my subscription. These problems have been ongoing despite trying all the standard troubleshooting steps.Detailed issues:The app takes an extremely long time to load the Home tab — it shows "Loading Home tab..." or "It's taking longer than usual" with a spinning wheel for several minutes (sometimes 5+ minutes). Once it finally loads, the plan section displays "Plan Information Unavailable" (it often shows as if I only have a free account). Because of this, the Beta apps tab does not appear at all, so I cannot access or download beta versions (e.g., Photoshop Beta, Illustrator Beta, etc.). I also cannot install plugins for Adobe XD via the Marketplace in the app — the option is blocked or fails due to plan recognition issues.My subscription is active — I can see it normally on account.adobe.com/plans, but the desktop ap

 Vaya ESTAFA!Si cancelas te penalizan con una cuantía bien alta y encima pierdes todos los créditos acumulados si NO ESTÁ ACTIVA la subscripción, aunque lleve casi un año pagando. Me parece muy INJUSTO, puesto que la cantidad anual es bien alta para todos los recursos gratuitos que hay hoy en día... Puedo necesitar el material en cualquier momento que no sea durante la subscripción y no puedo usarlo habiendo pagado mensualmente por una subscripción que se activó sola tras el mes de prueba q me ofrecian al comprar Creative Cloud? Es más, Ni siquiera te mantienen los créditos activos, si sigues pagando el suite completo de Adobe por otra subscripcion anual aparte…. Muy fuerte y cutre… Todo para que mantegas la subscripcion de stock photos...  encima la plataforma me falló cuando quise guardar unas imágenes en la galería personal, tampoco las podía descargar y ahora me entero de esto? yo había leído que sí que seguiría teniendo acceso a los créditos que habían sido pagados... Qué mal.Me p

Large hidden files in CRLogs folderThe path is: C:Users/Username/AppData/Roaming/Adobe/CRLogs This CRLogs folder takes up 51GB of my hard drive. Inside the folder files as *.dmpWhat are those files?Is it save to delete those? Is there any official response from Adobe on this? Google isn't really turning up much of use

Each time I boot the Windows, I have a process, node.exe, from Creative Cloud Desktop, that keep my cpu at high usage, even if I didn’t opened any Adobe app, this stay for 40-60 minutes. I reset the settings to default in CC app, I uninstall and reinstall it, still same problem. Any way to fix this?specs: Windows 11, cpu 9800x3d, 64gb ddr5, latest bios for motherboard, only legit software...

The 'Remove older versions' function doesn't work. In fact, I don't know if I've ever seen it work. What I'd expect is that the 2025 version is uninstalled when the 2026 version is installed.However, this is not the case. I have auto-update enabled but now have 2025 and 2026 versions installed.The same behaviour happend with 2024/2025 versions. 2022 Macbook Pro 16" Apple M2 ProMacOS Tahoe 26.0.1Creative Cloud Desktop 6.8.0.821

Hello! We have noticed on a few users that the Plugins tab in Stock & Marketplace is empty. Screenshots provided. One with, one with out. Any reason why we cannot see plugins?

Hello. I am working on a file that I haven't opened in a few months and it has broken links. When going to relink all instances of the missing files, the links panel closes and the libraries panel opens. I don’t have my file assets saved in a library, they are saved to a corporate cloud that I access on my desktop. I can’t seem to find my local files when relinking files. Has this system changed recently? Are we being forced to use Adobe libraries?  Dumping 4 tb into Abobe Cloud is not an option.  Thanks in advance. EDIT> Blast, it would seem I was trying import from libraries. This function is working normally, my issue is resolved,

So i installed ACC for the first time about a week ago and i game alot on my pc,i noticed that my ping got higher than usual not in just one game (fortnite, apex, rainbow six), then i noticed that the default servers in my games have changed automatically, after trying some solutions nothing worked even going to the old servers, then i reinstalled my windows and everything is normal, my ping is fine the default servers in my games are back to normal, then i said let's download the ACC again to and lo and behold i have the freaking same problem again. Anyone had the same issue, and is there any fix for it.

How can you tell if Creative Cloud is installed but was never used looking at the machine it is installed on for a windows box only. Log file , Registry entry etc..

Hi y’all,I noticed that my cloud app is constantly sending and receiving data even with no Adobe app running.Does it means there is some data sending/receiving?Also the Adobe apps are very slow and it even affect third parties app.I did all uninstalling, cleaning and reinstalling with no better situation.Also I cut of auto notifications and updates with no results.here is my configOld but still working…Will I be required to install Tahoe??Thanks for advicesBestDidier 

Please Help! My subscription changed from student to normal payment and since that happened i am unable to add media or download shorts in Adobe express?

Hi everyone, could someone please tell me the folder where the CC App Manager downloads updates, places them, installs them, and then immediately deletes them? Thanks a lot.

Warum kommt diese Fehlermeldung und das rote Schild am Desktop? 

No pueden descontinuar un programa que utiliza tanta gente. Ninguna de las cosas que ofrecen lo puede reemplazar.

Often when I am putting together a video project in Premiere Rush, I’ll get to a point when the playback goes black and I cannot see the video anymore.  I can hear the audio just fine, but the screen is black throughout the entire project.A couple of things about this issue:I’ve noticed that this tends to happen once I begin inserting titles and/or overlays to my videos. If I shut everything down and walk away for a long time (12-24 hours) it may work when I come back.  However, it often happens again shortly after I begin working on the project again. The videos that this happens to range anywhere from 30 seconds to 10 minutes.  Right now I have 4 videos that are under a minute each that has this happening.I’m not a professional video or audio anything.  This is just a fun thing that I do on the side.  That said, I don’t always have a lot of time so when this happens and my editing is essentially shut down for a day it is a real bummer. Any thoughts on how to keep this from happening?

Hi!I'd appreciate some help on an issue I keep experiencing for years. The problem is that after every major update to Photoshop, Lightroom and Lightroom Classic, the settings (or should I say "preferences") in these apps get reset to their initial state. It means that after single update I have to manually restore all my settings to the desired state and I must say it takes quite some time to do it for all the apps I use. To take Lightroom Classic for example, it means that after every update I open the app and it looks like it was just freshly installed - all my develop presets, export presets, app settings, interface settings are gone, reset to initial state. It's extremely inconvenient and I'm wondering if I'm the only one experiencing such problems.I would greatly appreciate some feedback from those who may know something about it, because I didn't manage to find a solution for this and at this point I'm just a bit desparate.

I search online and every corner of web is telling me Adobe is not supporting flash player anymore. But why am I seeing Flash Player.app in my computer. I did not install the flash player and it is definitely installed by creative cloud. I cannot find any flash uninstaller in my computer. How can I uninstall it safely. I do have two Flash Player.app on my computer.  

I can't download Neural Filters (Mac mini M4, Tahoe 26.2, PS27.3)... a download icon appears very briefly, but then closes again automatically without any error message.I see that this exact problem has been asked about many times, but I can't find a solution for my case, tried everything. I am the only user of the Mac, so I have all the rights... I have also tried different connections, but it just doesn't work… Has anyone an idea?thank u in advance

Different functions in the neural filters cause a fault and a message that the filter is being disabled. Also the camera raw functions don't work properly and causes my ZZPC to freeze

How to resolve it? I have spent more than 2 hours thus far, but nada. Unable to fix it. I'm on a MacBook Pro computer with 16 GB of memory.What gives?Thanks!-Ron 

We have an 830-page InDesign file with images on every page and some 3,500 internal hyperlinks and maybe 500 external links.If saved as a interactive PDF ebook it works exceptionally well. All the links work.If saved as a fixed layout epub, the links don't work (though I should say that after one conversion from indd to epub, some of the links worked, but then stopped. Seemed strange to me :).Each time I do a conversion to epub, a text box appears to tell me of errors in the file. These are them:  Unresolved Hyperlinks : 2 Health Bay-wD2 Seabreeze Cove-wD1External Text Anchor not found: 7Text Anchor in "/Users/jimmyb/Documents/a-Adobe CC/2026/A-PAGES/25-gulf-250306.indd" is missing: 1Text Anchor in "/Users/jimmyb/Documents/a-Adobe CC/2026/z-MERGED GUIDE/26-broughtons.indd" is missing: 1Text Anchor in "/Users/jimmyb/Documents/a-Adobe CC/2026/z-MERGED GUIDE/26-puget.indd" is missing: 3 Text Anchor in "/Users/jimmyb/Documents/a-Adobe CC/2026/z-MERGED GUIDE/26-sunshine.indd" is m

A red alert has appeared for Adobe Creative Cloud events; an error occurred during the upgrade.What's going on?

Hello. I have been having a problem with CC since December 2025, and I was hoping someone could help. Basically all of my CC applications – AI, ID, PS and LRC – have been updating without my consent. For context, I am running a Mac with the latest OS (as of January 2026), and:— I have disabled Auto Update in the CC app itself— I have turned off all Login Items and Extensions in System Preferences— I have removed the Launch Agents and Launch Daemons from the Library Despite having done all this, every week or two I will look in the Applications folder and find that Adobe has installed updates – and sometimes even completely new versions – of some programme without my knowledge or consent. This is not merely an inconvenience, it is a disaster. I am a book designer who often works on projects that span several months, and I need to make sure I am working on a stable system. Given how bad the last several years worth of CC updates have been, and given that Adobe seems n

Hi, I have a question about the Creative Cloud Student Plan. Mine is ending soon, and I’d like to know if I can subscribe again with the student discount since I’m still studying. Honestly, paying 80 EUR a month is a joke. Thanks for your help.

There doesn't seem to be a discussion about the Creative Cloud App. Is this because Adobe knows it is so appalling? Some questions, please. Why does the 'App' need to update so often? It seems to want an update once a week. Once updated, why does it take so long to initialise (notice the proper spelling without a zee? - I'm in the UK). Then why does it crash so often? Though that seems to be the issue with most of the CREATIVE PRO! Apps. I'd go back to Quark Xpress, given half a chance, and if the boss would let me. Fed up with paying for what is now a buggy bunch of badly programmed applications. Pagemaker, whoops, sorry, InDesign, still has the same godawful type handling skills it had 25 years ago. Aren't monopolies great xx