Creative Cloud Services

Hello Adobe Community Team and Members,I am seeking guidance regarding an issue with my Behance account.Recently, I received an official notification from Adobe stating that my Behance account has been deactivated due to “Spam” activity. After checking my account, I confirmed that the deactivation is real. However, I strongly believe this action may have been taken by mistake.I use Behance purely as a professional platform to showcase my creative work and connect with the design community. I have never intentionally posted spam, used bots, or engaged in any misleading or promotional activity that violates Behance or Adobe policies.I have already submitted an appeal through the official Adobe/Behance appeal process, but I wanted to post here to:Understand what specific activity might have triggered this actionGet advice from the community or moderators on how to resolve this issueKnow if there are any additional steps I should take to restore my accountBehance is very important for my p

In Adobe Portfolio, is it possible to have three images in a row, each as a different clickable link?I can't seem to add a third image to a row nor can I make the images in a photo grid a clickable link.

We need some updated features in adobe portfolio website builder. I was able to add video thumbnails by creating gifs for the thumbnail roll overs. But we need option for video header backgrounds and section breakers video backgrounds. Its a simple add on. Theres options to add a section breaker, but no option to use a video for that header or section breaker.My site: http://curtisredden.com

Posting here becasue I'm tired of Adobe doing nothing about it, refusing to warn users, and making the answer a nightmare to get.We have been reciveing calls claiming to be from Adobe in regaurds to a team member activating a trial of Substance 3D - after getting tossed around from support person to support person, it seems like the answer from Adobe is "yeah, thats probably a scam" - PROBABLY? Why in the word does it take 4 different support techs to look at a phone number and say its probably a scam? So I'm posting here in the hopes I can save one person the 45m I spent trying to work with support.If you get a voicemail from (408) 675-3202, it's a scam. Check that you don't have unusal activity on your account, and then disreard it. 

In Portfolio, it would be handy to add an option to download the pictures like in Lightroom mobile. 

So I've been trying to contact customer support for the past month, but every time I try to navigate to the customer support I keep being re-directed to the same page which doesn't have any contact info! only 'common questions'. - I finally was able to find adobe custom support phone number 800-833-6687 (Monday–Friday, 24 hours a day) just to find out it is DISCONNECTED?? the only way to speak to anyone is if you troll the robot chat till it gives up trying to help you by asking idiotic questions and you finally are in a queue to chat with a human.I was able to get this number in the end: 020-7365-0735 (Monday—Friday, 9am—5pm GMT), which will connect you to someone. You're welcome. Really fed up with Adobe customer support. 

For the first time since 2018, both my personal profile and my studio profile have been flagged as spam. I am absolutely shocked by this situation. Over the years I have received 34 awards on Behance, including Best of Behance, as well as recognition in Photoshop and 3D categories.   Some of my projects may share structural similarities, but this is purely a publishing system I created to make it easier to present new work and it has nothing to do with spam or deceptive behavior.I was proud to be a Behance Pro member, but I am deeply disappointed that such a serious decision was made without any clear explanation or evidence. Simply labeling my account as spam and removing my work from search visibility negatively affects both my business and the promotion of my projects. I kindly request that this matter be reviewed as a matter of urgency.Best,Artemii Lebedev 

I am trying to link a domain that is currently with the German provider strato.de to my Adobe Portfolio website.Portfolio wants you to put in four (4) A-records. However strato.de will only allow me to put one (1). How does that make any sense?? Screenshots can be found below that illustrate the issue.I’ve already contacted strato.de and they told me to check with Adobe on how to connect the domain. I’ve also tried to send a message to the Portfolio support but it won't submit the request unless I confirm my email. But I’ve submitted it twice at this point and have not received an email to confirm.It all seems very cursed. How do I get this to work? And how is it possible that there is such a discrepancy between services. You would assume connecting domains should be a straightforward process worldwide.But I dont understand much about webdesign and domains. Any help would be appreciated.

Hi All,I need to share a folder containing several cloud-based XD docs with an external agency. We are collaborating on a new design system, and will all need access to these shared files. I have read and followed along with these tutorials (Share a file or folder publicly, and Collaborate on Creative Cloud Libraries and folders) to no avail. Each tutorial tells me to highlight the CC folder via the web, and press the "share" button. However, on my end, my CC dashboard has no "share" or "add collaborator" button at all.The share button does appear when an individual XD file is selected, but I don't want to be sending my client a dozen individual invitations to working files. Like the tutorials promise, I would like to be able to send one folder, containing all the libraries and files we need for the project.Am I missing something here? Is this feature only available for enterprise accounts? Any advice would be helpful so I can troubleshoot the issue, or abandon the idea and save m

I uploaded a GIF to act as a clickable link to view another page on my portfolio, as I have done 3 other times previously without issue. Except this time, the GIF disappeared when I left the page and only the caption is visible. When I published the site, (Under the “COMMERCIAL” page), the gif is invisible, yet still clickable. The “SHORT FILM” page has examples of how the GIF should function, and I’ve uploaded and formatted this new GIF on the “COMMERCIAL” page the same way I did the other ones but for some reason this one won’t show up.My portfolio link: https://julianbarnes334.myportfolio.com/work 

As a professional creator using Adobe tools for 30 years, I am deeply concerned about the recent direction of Adobe Creative Cloud.Every major update seems to aggressively force unrequested AI features and bloated UIs into core applications like Illustrator, InDesign, and Acrobat. This "all-in-one" approach is causing severe rendering bugs, screen freezes, and UI lockups, which completely disrupts our daily professional workflow.We do not need every single app to become a bloated, heavy monolith. Professional tools should be like high-quality stationery—simple, reliable, and exceptionally lightweight. For instance:* Photoshop’s Generative Expand is highly effective and practical for layout adjustment.* InDesign’s text AI assistance, however, is entirely unnecessary for professional DTP workflows where copy is already finalized by clients.* Illustrator’s 3D/Turntable features cause massive rendering overhead and should not be deeply integrated into a vector-focused canvas.Since we are p

I can start a project in any of the three programs (In, AI, PS) I can create shapes, content boxes, or insert a photo and click and drag it into place at the scale I want.However when I try to resize it after the original placement it will not resize. I can move things with the arow keys, I can select corners and click and drag to select things, I just can not move the items once I click them. Sometimes, It will also work for one or two click and drags and then stop working again.I have rename the Adobe Illustrator XX folders.I have uninstalled and reinstalled. New and older versions.I have deleted previous versions and all the folders in my system.I have tried closing all other apps and only running one of these programs at a time.This is a recent thing, within the past month on my PC.  It works on my Desktop, something changed in the last month when I installed the latest update and it will not revert to the previous version.Please help,

I have noticed lately that some updates of Applications (mainly Premiere Pro actually) can take much longer to update to the latest version. It often updates to around 85% complete then just sits there.There is over 1.2TB on my CPU SSD Free. I then get a message pop up on screen that says ‘We are aware this is taking longer than normal. We are working on it’ (or similar message)After that message the rest suddenly downloads and it is OK.Question is why is this happening at all?. I have 1Gig Fibre and my Home network is fast - so where is the bottleneck?.Does Adobe monitor Application ‘time to update’ performance?. 

I work remotely and share indesign files with one other user in Creative Cloud. This has worked seamlessly for a long time, unti recently. It appears they are not synching, we receive messages asking to accept remote changes from another computer. This is usually very slow in happening by which time the changes we have been working on are lost and need to start again. It hasn’t been just one file, but many. Its severely impacting out=r workflow and deadlines. Both running same version of CC and indesign. Both wi-fis are good at each location. Has something changed in the process I am unaware of? A box unchecked? Any help would be greatful. This is beyond frustrating

I am uploading Motion Graphics Templates to my team on Creative Cloud. We are having issues with members of my team seeing the updated library. It's been an ongoing issue. It can be sometimes be resolved by members restarting and relogging in to Creative Cloud, but lately even that is not working. I recently just updated a file and right now I am the only one seeing it. Members are on different versions of After Effect and Premiere (2023 to 2025). Any resolution to this? Is there an admin that can go into my Libraries folder and resync everyone?

Dear Adobe.
I have a lot of files stored in Creative Cloud. I actually lost count of how many files I have created during the past 3+ years. I am at a point where I need, and want to, cancel my Adobe subscription, after some months of growing discontent with the company’s actions, policies, and the lack of attention it gives to their costumers opinion and complaints. It’s also too much money for me at the moment to be “renting” the company’s software and feeling like it offers less and less value as the years go by, instead of really owning a copy of it for as long as I want, just like the old times. This discontent just got bigger after I found out that, when in need to cancel an Adobe subscription, the costumer must pay what you call an Early Termination Fee. I do understand that the ETF exists because of the “early plan”. But even though you might have no regard for the way that I feel, I must say that I do sense that I’m being squeezed to not cancel my subscription, as you will cha

Have been trying to upgrade my cloud storage from 1TB to perhaps 4-5 TB.  I’m not finding a way to do this from either the web or the creative cloud app.  The online docs tell me to ‘manage plan’ or ‘upgrade’, but these options show me how I can change my available apps (don’t need that).Searching the community (questions) - I’m not seeing anything newer than several years ago, and all of the answers steer me to ‘manage plan’, which doesn’t do it.Y’all are making it difficult to upgrade.  Is there a way to do this?

Well Ps forum seems to work now. Thanks to everyone who helped with this.Now for the questionI noticied the other day when attempting to access the images I uploaded to the cloud a couple years ago. I thought I was paying additional for this. Obviously missed the message Adobe no longer offered the cloud service and it was free now. However, when attempting to synch to the Cloud upon refresh it was hanging and showing 2 images synching. I do not belive it was doing anything except showing this message. Then when I went into files there were ~12 images showing the Cloud. However, upon uploading my images in the past I was approaching the 1 Tb limit. ******Have I lost these images or are they tucked away someplace on one of Adobe sites? TIA

This issue occured this morning. I already deactivated all my devices by going to this link: https://account.adobe.com/activated-devicesHowever, when I launch any of my apps, the popup comes up that still shows two activated devices. When I click on one of those devices to deactivate, the deactivation hangs, and practically stalls the applciation. I have to force quit to close the application. This issue needs to be resolved ASAP. I cannot just be locked out of my applications that I pay for almost $800 a year. Adobe needs to fix this issue.  I petitioned Adobe in the past to expand 3 device limit, not two, because typical professional like me uses three devices -- work computer, home computer, and laptop. This constant activate/deactivate is a travesty, and I knew that one day it is going to cause me some serious trouble. It is pain enough to alway have to quit all your open sessions when you activate/deactivate, but now I am pratically locked out from Adobe. 

I am trying to transfer my portfolio cite to my school account, when I follow the tutorial adobe provides it  appears to be correct, but the website(adobe portfolio) is refusing to accept and transfer to my school email even though I use both accounts and checked to ensure I spelled my school email correctly. What should I do? 

I am working with the 'Ludwig' theme on Pf and need to know if I can flip the positions of the pages and logo here. This means the logo is on the left of the screen and the page titles: work, play, and contact are on the right side. How can I achieve this?

Hi everyone..My Behance profile is stuck in a Business Profile under profile called DEL-CoreWave Tech. The admin has not assigned any services. I am no longer with this organization and cannot access my Original Behance content.Please what the solving for this problem??

Hi, I need help with a Behance account restriction.My account was restricted/disabled for "Spam," but I have never actively used Behance —I haven't posted any projects or content. I can log in and browse, but I cannot upload aprofile photo or publish a project (I get an upload error), which suggests content actionsare blocked.I submitted an appeal (notification ID: 17f13b00-b1f5-4ce0-b7fe-9819dfcae34d) and it wasrejected without a specific reason. I've also opened a support request.This looks like an automated false positive. Could a moderator or community expert pleasehelp get it reviewed by a human? I'm happy to share my account email privately to verify.Thank you.

My Adobe Portfolio will NOT update after I make changes. It seems to freeze and not update at around 95% of the progress bar. can anyone suggest a solution please as I need my site to work. im using Safari, on a Mac. This is a new thing thats suddenly happening. how can I find out if theres an image thats maybe named badly, or corrupt, or two large.   

I need a downloadable version of muse