Creative Cloud Services

In Portfolio, it would be handy to add an option to download the pictures like in Lightroom mobile. 

So I've been trying to contact customer support for the past month, but every time I try to navigate to the customer support I keep being re-directed to the same page which doesn't have any contact info! only 'common questions'. - I finally was able to find adobe custom support phone number 800-833-6687 (Monday–Friday, 24 hours a day) just to find out it is DISCONNECTED?? the only way to speak to anyone is if you troll the robot chat till it gives up trying to help you by asking idiotic questions and you finally are in a queue to chat with a human.I was able to get this number in the end: 020-7365-0735 (Monday—Friday, 9am—5pm GMT), which will connect you to someone. You're welcome. Really fed up with Adobe customer support. 

For the first time since 2018, both my personal profile and my studio profile have been flagged as spam. I am absolutely shocked by this situation. Over the years I have received 34 awards on Behance, including Best of Behance, as well as recognition in Photoshop and 3D categories.   Some of my projects may share structural similarities, but this is purely a publishing system I created to make it easier to present new work and it has nothing to do with spam or deceptive behavior.I was proud to be a Behance Pro member, but I am deeply disappointed that such a serious decision was made without any clear explanation or evidence. Simply labeling my account as spam and removing my work from search visibility negatively affects both my business and the promotion of my projects. I kindly request that this matter be reviewed as a matter of urgency.Best,Artemii Lebedev 

I am trying to link a domain that is currently with the German provider strato.de to my Adobe Portfolio website.Portfolio wants you to put in four (4) A-records. However strato.de will only allow me to put one (1). How does that make any sense?? Screenshots can be found below that illustrate the issue.I’ve already contacted strato.de and they told me to check with Adobe on how to connect the domain. I’ve also tried to send a message to the Portfolio support but it won't submit the request unless I confirm my email. But I’ve submitted it twice at this point and have not received an email to confirm.It all seems very cursed. How do I get this to work? And how is it possible that there is such a discrepancy between services. You would assume connecting domains should be a straightforward process worldwide.But I dont understand much about webdesign and domains. Any help would be appreciated.

Hi All,I need to share a folder containing several cloud-based XD docs with an external agency. We are collaborating on a new design system, and will all need access to these shared files. I have read and followed along with these tutorials (Share a file or folder publicly, and Collaborate on Creative Cloud Libraries and folders) to no avail. Each tutorial tells me to highlight the CC folder via the web, and press the "share" button. However, on my end, my CC dashboard has no "share" or "add collaborator" button at all.The share button does appear when an individual XD file is selected, but I don't want to be sending my client a dozen individual invitations to working files. Like the tutorials promise, I would like to be able to send one folder, containing all the libraries and files we need for the project.Am I missing something here? Is this feature only available for enterprise accounts? Any advice would be helpful so I can troubleshoot the issue, or abandon the idea and save m

I uploaded a GIF to act as a clickable link to view another page on my portfolio, as I have done 3 other times previously without issue. Except this time, the GIF disappeared when I left the page and only the caption is visible. When I published the site, (Under the “COMMERCIAL” page), the gif is invisible, yet still clickable. The “SHORT FILM” page has examples of how the GIF should function, and I’ve uploaded and formatted this new GIF on the “COMMERCIAL” page the same way I did the other ones but for some reason this one won’t show up.My portfolio link: https://julianbarnes334.myportfolio.com/work 

Is there any way I can download all my Photoshop Cloud files to my desktop? Either from the Creative Cloud App or from the Web. Please Help!!

As a professional creator using Adobe tools for 30 years, I am deeply concerned about the recent direction of Adobe Creative Cloud.Every major update seems to aggressively force unrequested AI features and bloated UIs into core applications like Illustrator, InDesign, and Acrobat. This "all-in-one" approach is causing severe rendering bugs, screen freezes, and UI lockups, which completely disrupts our daily professional workflow.We do not need every single app to become a bloated, heavy monolith. Professional tools should be like high-quality stationery—simple, reliable, and exceptionally lightweight. For instance:* Photoshop’s Generative Expand is highly effective and practical for layout adjustment.* InDesign’s text AI assistance, however, is entirely unnecessary for professional DTP workflows where copy is already finalized by clients.* Illustrator’s 3D/Turntable features cause massive rendering overhead and should not be deeply integrated into a vector-focused canvas.Since we are p

I have noticed lately that some updates of Applications (mainly Premiere Pro actually) can take much longer to update to the latest version. It often updates to around 85% complete then just sits there.There is over 1.2TB on my CPU SSD Free. I then get a message pop up on screen that says ‘We are aware this is taking longer than normal. We are working on it’ (or similar message)After that message the rest suddenly downloads and it is OK.Question is why is this happening at all?. I have 1Gig Fibre and my Home network is fast - so where is the bottleneck?.Does Adobe monitor Application ‘time to update’ performance?. 

I work remotely and share indesign files with one other user in Creative Cloud. This has worked seamlessly for a long time, unti recently. It appears they are not synching, we receive messages asking to accept remote changes from another computer. This is usually very slow in happening by which time the changes we have been working on are lost and need to start again. It hasn’t been just one file, but many. Its severely impacting out=r workflow and deadlines. Both running same version of CC and indesign. Both wi-fis are good at each location. Has something changed in the process I am unaware of? A box unchecked? Any help would be greatful. This is beyond frustrating

I am uploading Motion Graphics Templates to my team on Creative Cloud. We are having issues with members of my team seeing the updated library. It's been an ongoing issue. It can be sometimes be resolved by members restarting and relogging in to Creative Cloud, but lately even that is not working. I recently just updated a file and right now I am the only one seeing it. Members are on different versions of After Effect and Premiere (2023 to 2025). Any resolution to this? Is there an admin that can go into my Libraries folder and resync everyone?

Have been trying to upgrade my cloud storage from 1TB to perhaps 4-5 TB.  I’m not finding a way to do this from either the web or the creative cloud app.  The online docs tell me to ‘manage plan’ or ‘upgrade’, but these options show me how I can change my available apps (don’t need that).Searching the community (questions) - I’m not seeing anything newer than several years ago, and all of the answers steer me to ‘manage plan’, which doesn’t do it.Y’all are making it difficult to upgrade.  Is there a way to do this?

Well Ps forum seems to work now. Thanks to everyone who helped with this.Now for the questionI noticied the other day when attempting to access the images I uploaded to the cloud a couple years ago. I thought I was paying additional for this. Obviously missed the message Adobe no longer offered the cloud service and it was free now. However, when attempting to synch to the Cloud upon refresh it was hanging and showing 2 images synching. I do not belive it was doing anything except showing this message. Then when I went into files there were ~12 images showing the Cloud. However, upon uploading my images in the past I was approaching the 1 Tb limit. ******Have I lost these images or are they tucked away someplace on one of Adobe sites? TIA

This issue occured this morning. I already deactivated all my devices by going to this link: https://account.adobe.com/activated-devicesHowever, when I launch any of my apps, the popup comes up that still shows two activated devices. When I click on one of those devices to deactivate, the deactivation hangs, and practically stalls the applciation. I have to force quit to close the application. This issue needs to be resolved ASAP. I cannot just be locked out of my applications that I pay for almost $800 a year. Adobe needs to fix this issue.  I petitioned Adobe in the past to expand 3 device limit, not two, because typical professional like me uses three devices -- work computer, home computer, and laptop. This constant activate/deactivate is a travesty, and I knew that one day it is going to cause me some serious trouble. It is pain enough to alway have to quit all your open sessions when you activate/deactivate, but now I am pratically locked out from Adobe. 

I am trying to transfer my portfolio cite to my school account, when I follow the tutorial adobe provides it  appears to be correct, but the website(adobe portfolio) is refusing to accept and transfer to my school email even though I use both accounts and checked to ensure I spelled my school email correctly. What should I do? 

I am working with the 'Ludwig' theme on Pf and need to know if I can flip the positions of the pages and logo here. This means the logo is on the left of the screen and the page titles: work, play, and contact are on the right side. How can I achieve this?

Hi everyone..My Behance profile is stuck in a Business Profile under profile called DEL-CoreWave Tech. The admin has not assigned any services. I am no longer with this organization and cannot access my Original Behance content.Please what the solving for this problem??

Hi, I need help with a Behance account restriction.My account was restricted/disabled for "Spam," but I have never actively used Behance —I haven't posted any projects or content. I can log in and browse, but I cannot upload aprofile photo or publish a project (I get an upload error), which suggests content actionsare blocked.I submitted an appeal (notification ID: 17f13b00-b1f5-4ce0-b7fe-9819dfcae34d) and it wasrejected without a specific reason. I've also opened a support request.This looks like an automated false positive. Could a moderator or community expert pleasehelp get it reviewed by a human? I'm happy to share my account email privately to verify.Thank you.

I need a downloadable version of muse

Since a while i am not able too edit my portfolio site wich i made about two years ago. When i open portfolio (on my account) it says i have no sites yet. The my portfolio site is still working properly but i want too edit some stuff. I hop en someone can help me with this issue   Kind regards, Bert Vonk    [Personal information removed by moderator.]  

Gostaria de saber como baixar todos os arquivos de uma pasta na Creative Cloud sem precisar selecionar cada arquivo um a um. Trabalho com muitos arquivos diferentes e similares e, frequentemente, preiciso baixá-los. É contraproducente ter que selecionar um a um na Creative Cloud para salvá-los no computador. Por gentileza, disponibilizem um meio de fazer o download de todos os arquivos em uma pasta sem precisar selecioná-los um a um.

Hello, my solution to this problem is simple like adding any letter to this file (AdobeIPCBroker) example AdobeIPCBrokerSSSS C:\Program Files (x86)\Common Files\Adobe\OOBE\PDApp\IPCcopy and paste in your explorer or just follow the route please help me in my project by following my instagram page thank you guys @smoothdesigns

I keep geeting the same message for over a year now:You do not have access to this productI have submitted mutiple help requests via the Behance help page. Non of my requests have been answered.I also followed all the insturctions on the adobe forum, none of it helped.Please help me get access to my Behance profile!!!

I recently deleted all but one of my files. The file in question is 0.3 GB. Yet the storage says 4.3 GB used? Yes, I Deleted and then Permanently Deleted all the other files, presets, documents, swatches, libraries, etc. The Deleted bin is absolutely empty, I checked. I went through every app I’ve ever used and PermaDeleted everything from the cloud. There are no files in any of the Files tabs like Mobile Creations etc. and the general “All types” file tab just shows the 0.3 GB file. The only place where anything else even shows up is the front page: the Recent Files shows a few RAW files (no previews just blank and a file name) — ones I’ve already deleted and permanently deleted more than 30 days ago! When I try to delete these ghosts, it gives me an error. What on earth is going on? Where are these mysterious 4 GB of unknown files, and how do I get rid of them?

This should be in the Creative Cloud Desktop Forum, sorry for posting in the wrong one.   Recently my Creative Cloud is not able to update and shows error 146. I can update my apps and even the desktop app updated because I have all the new icons and navigation (Quick Actions etc.). I also tried the repair tool but that did not help.   I run older versions so I really don’t want to uninstall everything to being able to reinstall the Creative Cloud Desktop app. Any tipps? I’m on a MacBook Pro 2018 with an 2,9 GHz 6-Core Intel Core i9, 32GB RAM.   Where can I find the log file on the mac so I can see which directory is affected? There is no error summary in the alert pop up.