Download & Install

Hello,I am the lawful, registered owner of a perpetual license for Creative Suite 6. I have my original box, media, and serial number.My license is still showing as active on 4 old computers from hardware upgrades over the years. Those machines are no longer accessible, and their hard drives were wiped long ago, so I was unable to perform a deactivation. I am not currently using the software on any computer.I just spoke with a very helpful support agent via chat. They confirmed they could see the 4 active machines in their system, but they did not have the tools to reset the count themselves.The agent kindly created an escalation case for me to have the technical team look into it. My case number is ADB-42360599-H1Z9.I am posting here to follow up on this case. I am not asking for technical support for the CS6 software. I am respectfully asking for licensing support for my Adobe account.Could a staff member or Community Expert please use my case number to find my account and ask the te

Im on a new M5 max MacBook Pro (18/40) with 64GB of RAM and internet download speeds of 1GB. I’m only at 39% and it's been an hour. Is this normal? Doesn’t seem like a version that should be taking this long.

I deinstalled PSE 2023 on my Macbook and installed 2026 instead. I want to re-use PSE 2023 on another Macbook but getting the too many activations message. I can’t find a way around this as there is nothing to deactivate and no apparent support from Adobe. Bemused by how crap Adobe is from a support perspective.

Hello,I have a legitimate and registered copy of Adobe Creative Suite 5.5 (perpetual license).I can’t activate it because I get the message “activation limit reached”.My old computer is no longer available.Could you please help reset the activation count for my serial number?Serial: [1409-XXXX-XXXX-XXXX-XXXX-1013]Thank you!

I no longer have access to my old iMac from which my new MacBook was loaded by the Apple migration process.  After getting Error 42 on the MacBook, I tried uninstalling Creative Cloud, but then I get an Error 1.  Apparently it wants me to uninstall all the Adobe apps on my system (Lightroom, Lightroom Classic, Photoshop, etc)?  Those apps seem to be working.  My Lightroom Classic catalog and photos are on an external HDD.  Can you please describe the process for getting CC back?  Thanks. Bob

At midnight on 14 February I got a pop up message asking me to buy CS6 or continue my 30 day trial, which will end tonight. I'm fully expecting my CS6 software to stop working at midnight tonight. Adobe chat line officials were of no help.

Max devices reached and can’t delete old device, need ot speak to someone

On my Mac book pro the premiere pro shortcut has recently disappeared after an update, its not in my dock, app launcher or on my desktop, but my other apps like after effects and photoshop are still there. The only way to access premiere pro now is going through creative cloud which is annoying.Is there a way to get the application shortcut back in my dock or on my desktop? I’ve tried dragging the app from creative cloud but that will not work

ich habe große probleme mit dem client. ich kann das nichtf ixen und brauche unterstützung!SO sollte es NICHT aussehen!

Cant download previous versions of Adobe apps. I lost everything. Windows 10 computer.I had Photoshop 2024 Now there is no previous version option in my CC only says system incompatible the 3 dots at the bottom only say manage plugins.Same problem with Premiere. Had Premiere Pro 22.6.2Also AcrobatI have a student account. HELP!!!I just want to start from scratch! 

Hi I’m trying to download an older version of Photoshop but I’m running into an issue.At my company, we use some mockup files that rely on the 3D feature that existed in Photoshop before the 2022 versions. We were able to use those files without problems before. However, we recently purchased a new computer and installed Photoshop again.When I checked the Adobe Creative Cloud app to install a previous version, it only shows versions going back to 2026, and I can’t find any versions earlier than that. Because of this, I’m unable to install a version that still supports the 3D features we need.Has anyone run into this issue before? Is there a way to access or download older versions like Photoshop 2021 or earlier through Creative Cloud, or any workaround for this?Thanks in advance!

Hello,I have a legitimate Adobe CS5.5 Master Collection with a valid serial number.Previously it was activated on two machines:1. My current Windows PC2. An old iMac running Windows via BootcampThe iMac has already been disposed of and cannot be deactivated.Now when I try to run Illustrator I get the message:"Activation limit exceeded."I only want to use the software on this single computer.Could an Adobe staff member please reset the activation for my serial number?Thank you very much.

Dear Community Members,I am seeking guidance regarding my Adobe Acrobat Professional perpetual license for Windows.The computer on which Acrobat was previously installed has been lost, and I am unable to deactivate the software from that device.My Adobe account currently shows no activated devices. However, I would like to confirm whether any hidden or residual activations may still be linked to my license, as I want to ensure a smooth installation on my new computer.License details:• Product: Adobe Acrobat Professional (Perpetual)• Version: Acrobat Pro 2020 (Windows)• Serial Number: Will be shared securely if required Has anyone experienced a similar situation?What steps should I take to verify and reset activations, if necessary?Thank you for your guidance.

I’ve been learning and using substance painter for portfolio work for the last 3 years now. I’ve now gotten to the point where I can potentially sell my assets (mesh+textures) to clients. Currently I have a student license which does not allow me to sell my assets commercially. I must upgrade to a commercial license to do so. Now my question is - Will re-exporting my textures from my existing projects (that were made with a student license) in substance painter with my new commercial license allow me to sell those textures commercially or do I need to alter them to make them legal?

Today I updated Creative Cloud Desktop and Photoshop from version 26 to 27. I've always had Photoshop 2021 installed on my computer over the years, as I need it for certain types of older files.I've never had any problems having both versions on my computer. I just kept one of them up to date. But today, after the updates I made, I don't know why, but my version of Photoshop 2021 has been deleted... This is the first time this has happened to me during an update.Is there a way for me to recover this specific version? Creative Cloud Desktop won't let me download versions older than 26.Thanks for the help.

One of our tools requires this version of Adobe Illustrator and we can no longer install it via Creative Cloud which now only goes back to version 22.1. Will you please provide us with the direct download of Illustrator 2015.3 (version 20.1.0)? Thank you!

Sehr geehrtes Adobe-Support-Team,ich benötige Unterstützung bei der Aktivierung einer älteren Version der Adobe Creative Suite.Ich arbeite seit vielen Jahren mit Adobe Creative Suite Premium (CS1) und nutze diese weiterhin auf einem speziell eingerichteten Arbeitsrechner mit Windows XP, da dort ein älteres Produktionssystem für meine Kundenprojekte läuft.Nach einer kürzlich durchgeführten notwendigen Neuinstallation meines Systems konnte ich die Programme zwar wieder installieren, jedoch lässt sich die Software nicht mehr aktivieren, da die Aktivierungsserver für diese Version offenbar nicht mehr verfügbar sind.Wichtig:Meine Produkt- bzw. Seriennummer ist in meinem Adobe-Konto hinterlegt, und es handelt sich um eine regulär erworbene Lizenz. Als Nachweis meiner Lizenz füge ich zusätzlich ein Bild meiner originalen Adobe Creative Suite Premium (CS1) Box bei. Meine Situation im Überblick:- Adobe Creative Suite Premium (CS1)- Seriennummer / Produktregistrierung im Adobe-Konto hinterlegt-

Fiz a compra do conjunto de programas Adobe Creative Pro, e simplesmente não consigo instala-los! Na loja de programas simplesmente aparece a mensagem de erro "Sistema incompativel" por falta de suporte AVX2 no meu processador, e não tenho acesso a download de versões anteriores compativeis!!!!!!Preciso utilizar os programas com as novidades, mas simplesmente não tenho acesso a nenhuma versão!Alguem pode me ajudar????? já tentei contato com os agentes de atendimento, mas recebo apenas encaminhamento para a pagina da comunidade e meu problema não é resolvido!!!Preciso de versões "atualizadas", porém, que funcionem no meu processador! No caso um intel pentium g4560 3.5ghz, que possui SSE 4.1/2 - Windows 10 pro - 64bitsIsso ocorre com diversos programas! Photoshop, premiere, after effects entre outros... SOCORRO!  

I need to download Adobe Photoshop 25.x (2024) on Mac Studio since it's the last provided version that "talks" with Print Studio Pro [Ver.2.2.8] . The oldest Photoshop available is x26 on the Creative-site. How do I work around this?

I purchased the Adobe Creative Pro suite of programs, and I simply can't install them! The software store displays the error message "System incompatible" due to lack of AVX2 support on my processor, and I don't have access to download compatible previous versions!I need to use the programs with the new features, but I simply don't have access to any version!Can someone help me pleaseeee?????I've already tried contacting customer service, but I only receive referrals to the community page and my problem isn't solved!I need "updated" versions that work on my processor! In this case, an Intel Pentium G4560 3.5GHz, which has SSE 4.1/2 - Windows 10 Pro - 64-bit.This happens with several programs! Photoshop, Premiere, After Effects, among others... HELP!   

I have a brief question about the License Transfer process for legacy products. When I was in school I purchased CS4 Production premium that I happily used until I got a new computer and the activation servers were shut down. After scouring eBay for awhile I found a legitimate CS5 Design Standard upgrade (whose servers still worked). At the time I did not know anything about filling out a license transfer application, I was used to manually deactivating the license in the program before installing it in a new machine.However, looking at my Adobe account now, I do have CS5 design Standard and Acrobat 9 associated with my Adobe account and the software is running fine on my machine. Perhaps the original owner never linked the key with an adobe account? In any case does that mean that my license is all set to go?

Error code  installing Adobe desktop applications

I’ve tried to install Adobe Reader via several sources; all have been from authorized sites: Microsoft Store, Adobe.com, and my Alma Mater but have been unsuccessful. The only component that was installed was the Adobe Express Photos. I rarely need this type of program. It has been frustrating dealing with a link purportedly being a link to the Adobe Reader. Unhappily, my Alma Mater has changed its portal and direct access to the Reader must be accomplished via other means, such as direct IT support (if at all). However, the browser can read .pdf files and Microsoft 365 can convert .pdfs to .docx and back to a ,pdf. This feature of MS 365 is wonderful and increases productivity.

Hi, i would like to uninstall all my adobe apps on my old macbook air  at home (I still use all the app on my office on a new imac) to free some space, but i can’t unistall creative cloud. I uninstall every app before (it’s the correct status on the creative cloud tell me that, see the screenshoot) but the uninstall program stop because …there's still some app.But wich and where?i’m lost for some hours…thanks  

My HP laptop that I purchased late 2021 is no longer being supported by HP and I’ve been having some problems with it.  I had to purchase an USB keyboard because some of the letters in my laptop were no longer showing up.So, I’m just purchasing a new Dell with Windows 11 (I’m basically terrified of Win 11) but I need to get something that I can just use when I need to.The thing is, my PS CS6 was easily installed in that laptop with a disc.  The new Dell just has a 1TB SSD, which has plenty of room but I truly don’t know if I would be able to install it.  I’m feeling quite overwhelmed at the moment and would love to be able to get some good news from Adobe.Thank you.