Download & Install

I have a computer with an older processor. I was using Photoshop 2024 on it, but after reinstalling the operating system and the Creative Cloud app, I only have access to Photoshop 2021 (version 22). The same computer and OS previously ran version 2024. Version 2021 is unacceptable for me because it does not include generative AI features.

Aus Versehen habe ich den Installationspfad unter Dienste bei Voreinstellungen auf 😧 geändert. Da ich nicht weiß, wie der vorhergehende Installationspfad war, bräuchte ich eine Auskunft, wie der ursprüngliche Pfad war. Vielen Dank im Voraus!

I removed all devices but my account still shows device limit reached.Please reset my device activation count.

Please help! When I try to install Dimension, the installation fails, and I get Error Code 113 (cannot connect to adobe servers). How do I fix this?I've tried1. restarting computer.2. Uninstalling and reinstalling Creative Cloud.3. Running AdobeLimitedAccessRepairTool and AdobeCreativeCloudCleanerTool.4. Emptying Adobe temp in program files5. Manually putting command prompt into Windows Powershell6. Temporarily turning off Real Time Protection in Windows Security > Virus & Threat ProtectionNone of these have fixed the problem. I've read multiple adobe forums and followed the steps outlined without success.

Hiya I have an old macOS version which is incompatible with the latest Adobe Creative Cloud. I have macOS 10.11.6 El Capitan 2015.Apple does not support any more OS ugrades to my laptop - so I'm stuck with it. Is there any way to work around this? Are there any earlier versions of Adobe Creative Cloud that will work with my macOS 10.11.6 El Capitan 2015? I need it to use Indesign. Appreciate any help and advice!! 

therefore i cannot update to the software. Its not ideal but its ok becuase i can continue to work, but lately i get these brown notification messages and i can't get rid of them its very anoying. I have the trashcan mac pro Mac Pro (Late 2013), 3 GHz 8-Core Intel Xeon E564 GB 1866 MHz DDR3AMD FirePro D500 3 GByou'd think this might be enough to run the adobe suite but apparently not.How do i get rid of this message? ie. the brown one that says 'Time to update' Thanks in advance

Stand-alone Standard X license is no longer supported by Adobe. I have lincense number and I'd like to activate it on user's new computer.Please advise how to manage that.RegardsMonika

So, this is a long explanation: I have an original purchased download of CS5. It's installed on a desktop and was on a laptop. Got a new laptop BUT the product wouldn't activate, so I uninstalled it from the 1st laptop, but still wouldn't work on the new one. So, I tried to put it back on the 1st laptop & same issue - too many devices. YET, my Adobe account shows NO activated devices. Any suggestions at all? It is MY purchased product. 

I bought photoshop elements and adobe premeier elements, but I only got premeire. The store annot help and adobe no longer has help so I am here. I got scammed, don't buy adobe digiyal download bundles, they are a scam. I spent several hours working on this, and got no where. How can I contact adobe since all they have is AI help now?

Hi I own a perpetual Acrobat XI Pro licence. My previous machines were decommissioned and formatted andAcrobat XI does not show Help → Deactivate.I require a manual activation reset on the serial, apparently this is a known Acrobat XI limitation and I get nowhere on the adobe help chat. Any assistance please

Hallo,ich habe vor langer Zeit PhotoshopElements-13-Win-GM und PremiereElements-13-Win-GM gekauft.Jetzt wolte ich die Programme neu instatlieren und erhalte den Fehler Seriennummer ungültig.Was kann ich tun?Danke für die Hilfe.GrußBernd

Hello,I am asking for help with a perpetual Adobe Creative Suite 5.5 license (purchased in 2012) that I can no longer activate.I still have:- the original Certificate of Authenticity,- my original serial number,- the original invoice from the reseller,and the software was successfully used in the past.Adobe Support informed me that my reseller “is not on the current list of official distributors”. However, the purchase was made 12 years ago, the reseller no longer exists today, and activation fails only because Adobe’s activation servers for CS products were discontinued.I kindly ask for review from the Licensing Specialist team or for the case to be escalated.This is not a subscription issue – I only need help with activating a legitimate perpetual license that Adobe’s server shutdown rendered inactive.Is it possible to have the serial number checked manually or to receive an offline activation exception?Thank you very much.

quiero installar indesign 2020 pero solo me deja la ultima version. tendrian el instalador?

  Hi Adobe Community,If you recently updated to newer versions of some browsers, such as Google Chrome (v142), Microsoft Edge (v143), or Mozilla Firefox (v146.0.1), you might see a security prompt when an Adobe webpage tries to open or update a desktop app.  What causes this? Local Network Access (LNA) not granted to adobe.com, so Creative Cloud cannot complete the local checks. Per‑site permission set to “Block” (intentionally or by accident). Outdated browser or testing in a non‑secure context (permission is available only on https pages). Extensions (ad blockers, privacy tools) interfering with the site permissions.  Recommended solutions Option A: Grant the permission (recommended) When prompted, click Allow. Refresh the page to resume normal detection and “Open in app” flows . Option B: You previously clicked Block? Reset per‑site permissions Please follow the steps listed in this article depending on the browser you’re using to allow local network access for Adobe websites.

Won't let me register via phone (numbers are no good) or by Internet (says Servers are not active).

Bonjour,J'ai changé d'Ordinateur et je voudtrais contacter un administrateur pour installer mon logiciel ancien qui n'apparait plus dans la page internet !!! la commande n°ADB000777281FR datée du 25 août 2017 Merci de me donner une réponse.Bonne journéeChantal

Nine years ago I purchased an Adobe license. Now I'm being told I have to purchase it again. Why? And if so, what is there to stop them from making me purchase it a third time.

Tenho um iMac sem suporte a AVX2 e preciso da versão Lightroom Classic 13.0 para macOS. Na página do Creative Cloud só possui as versões mais recentes. Onde posso conseguir as versões mais antigas?Obrigado.

Bonjour, je travaille dans une administration (Education nationale) rectorat d'Aix-Marseille, en 2020 nous avons acheté 5 licences perpétuelles d'Acrobat Pro - Acrobat Professional 2020 20.0 MLP AOOLicense [Personal Identifiable Information removed by moderator] - comme nous sommes passés sur des portables, nous avons commencé à réinstaller ces licences, 3 ont pu être réinstallées mais ensuite ça bloque, j'ai tenté d'enregistrer le numéro de série, cela me dit que ce numéro est déjà utilisé mais je n'ai aucune information dans mon compte à propos des utilisateurs (les 3 postes sont connectés avec mon compte [Personal Identifiable Information removed by moderator]) Est-ce que quelqu'un peut m'indiquer une procédure qui pourrait fonctionner - le support Adibe me dit qu'il ne gère pas les licences perpétuelles, ce qui est un peut aberrant puisque c'est tout de même un produit Adobe !!!

Pessoal, eu consigo usar a minha conta cloud em outro computador? Por exemplo: às vezes estou na casa do meu namorado e quero adiantar alguns trabalho, mas não tenho notebook para levar para casa dele. Se eu logar minha conta cloud no computador dele é passivo de banimento permanente?

Hi - why can't I find Media Encoder 2022? I had to update credits on a film that was edited in PP 2022. I opened the file in PP2022 no problem, but now that I need to export it's saying Media Encoder is no longer installed. When I tried to download it, I can't find it. Is there a way to link PP2022 with the more current versions of Encoder I have on my system? This is a ludicrous problem to have to deal with!

Very frustrated by the lack of support around this issue.I cancelled my subscription in July and received an email confirming the cancellation and advising I could access features until early September (next billing cycle). However, monthly subscription fees were taken from August-November.... When I realised and went back into my account- the subscription was still active- I cancelled again and received a confirmation email stating I would have access until SEPTEMBER... This indicated to me that I had in fact cancelled my account in July and it is an error on Adobe. However I am unable to actually get any human assistance to organise the refund that I should be entitled to.Please help!!!Many thanks. 

I have Adobe CS5 installed on an old Dell with Vista so I can not connect to the internet to deactivate my copy, thus I am unable to reinstall it.  The other installation is on a laptop with XP so same situation.  Basically the program is worthless and Adobe offers no support.  I paid what amounts to a good bit of savings back then to have to shell out more money if I want to use what I paid for??  

photoshop elements 2020 is installed on new PC. Old PC is gone., but everything was transfered over to new. When I try to use PS 2020 it tells me I have it installed on too many PCs. If i uninstall can I reinstall? I have the ser#

por favor necesito reinstalar ell photoshop como le hago