Download & Install

Hi guys, I recently started a new job so I updated my adobe account with the new bank details for my company and new email address. Pretty straight foreward.  But I was charged from my old account and the new one.  The adobe representative said I bought a new license - but how could there be two set of details in my account? When I look there wasn't and now they are saying they won't refund me.  Has anyone encoutered this issue? I'm so mad they won't refund me - it seems like a pretty clean cut case and adobe are usually so good on customer service. I've this account for 8 years btw and changed it with different company details etc.  Please help! 

Recently I was unable to start my Photoshop CS6 software. Adobe Bridge seems to be working fine, but not PS CS6. I tried downloading and reinstalling from my Adobe Licencing Website. For some reason the CS6 version does not appear on my Adobe Account management page, which seemed to stop at CS5). However, I got the following message when trying to install it: “Installer failed to initialize. This could be due to a missing file. Please download Adobe Support Advisor to detect the problem. “ As related by others in the Community, this is a futile suggestion as the Advisor doesn’t seem to exist anymore. So, I contacted Adobe Support for help. To cut a long two day story of online chats and telephone calls short, despite valiant attempts to help they were unable to do so. In the end the very helpful lady that I was dealing with suggested that I post the issue here. She, quite rightly, advised that they no longer supported this product and said that someone here might be able to o

After downloading the Mac version of Photoshop CS6 using Download Assistant, I attempted to install it as a trial. When I launch the Photoshop CS6 install app, it comes back with "We've encountered the following issues -- installer failed to initialize." It suggested Adobe Support Advisor be downloaded to detect the problem. I downloaded and ran that. It comes back with "Inspection could not identify any issues. Please contact Adobe Support for further assistance." So here I am...

Hi. I've downloaded CS3 to my new laptop (dell i7 processor) running on Windows 10 but the program won't start. My old laptop runs on Windows 7 and I have no problem. Is there a compatibility issue with my new laptop?

Boa tarde. Está sendo cobrado o plano de estudante duas vezes na mesma conta.Isso já está acontecendo a 3 meses e pra cancelar esse outro custa 250 reais. Queria saber se dá pra fazer algo, pois estou sendo roubada.

I am running MAc OS Sierra, 10.12.6 and would like to install Adobe After Effects and Premiere Pro. I am not willing to upgrade my Mac but want to find older, CC2019 versions, since I am paying Adobe every month my subscription fee. Didn't get much help from their agent, does anybody here know where should I look? Thankx in advance.

hej 🙂 jeg har en faktura på DKK521,50, som skal betales men jeg har fået en Email som der står jeg mange at betaler selvom jeg har optaget et nyt bankkort.med venlig hilsen Husein

Creative Cloud keeps alerting me to an available update but whenever I try to install it it tells me there is another installer running which must be shut down first.I've now shut down and restarted the Mac completely and nothing else is running but it still gives me the same error (Error code: 81). See screen shot below.I'm running Mavericks (OSX 10.9.4). How do I resolve this?

IT's been a week, and after multiple calls to adobe tech support, there seems to be an unfixable error... I rely heavily on the CC Libraries panel.  It is showing a blank white space with "%DL_LIBRARIES_PANEL_NAME" on the tab.  Right click inside gives view page source, and the crux of that information is:<script>window.nodeRequire = (window.cep_node && window.cep_node.require) || window.require || function () {};window.process = window.process || (window.cep_node && window.cep_node.process);</script> This panel also does not work for InDesign, InCopy, Photoshop... Is there a fix, or do I REALLY have to wipe my machine and start from a Fresh install of Windows...??  

I am attempting to download adobe premiere pro. I get this error screen which says:"We are unable to reach Adobe servers. Please check your internet connectivity and firewall settings, then click "Retry". (Error Code: P206)"I have internet connection and the firewall is turned off. I have a MacBook Pro (retina 13in) running on macOS Sierra 10.12.3Does anyone know how to overcome this error?

I have a MacBook Pro with version 13.1.2 (13609.3.5.1.5) , I use the Adobe DesignPremium_CS5_5_LS4,does the Adobe version also works with Mac Monterey?

I got this error while trying to reinstall Lightroom 6, but it seems to appear for much of Adobe's pre-CC software (that we paid good $ for). There are many forum posts and Adobe "help" pages which did not work for me, but this one did: https://helpx.adobe.com/tech-comm-suite/kb/deprecated-internet-explorer-10-with-ims.html I hope this helps someone, good luck everyone (we need it!) -MG

Have hit a brick wall trying to install Creative Cloud on my mac running Win10 via parallels.When I try to run the executable (even when right clicking to "Run as Adminstrator") I get the following error message."We've encountered the following issues:This application cannot be run from a network drive. Pleasecopy it to a local folder and re-launch it.  (Error Code: 71)"I don't see any options to download the entire executable.  I've tried downloading from IE, Edge and Chrome.Any suggestions?Thanks in advance.

How do I get my Premier Elements back?  I have the card with the redemption code but when I type it in it says it is invalid. I still have Elements 14 working but not the Premier. I hope someone can help 🙂

My religion, Islam, commands me not to steal and not to make money from illegal ways.I worked on your cracked programs for a certain period and earned money from it, and today I want to return to you your rights, Because I used it without subscribing

Hi there, I want to delete my account on Adobe Creative Cloud and it does not let me do it. I deleted Lightroom already from my laptop and I am not interested in the product at all. I want to delete my account. Who can help me?? the Forum and help tasks are going in  a circle and it does not let me do nothing.Thank you Babsi

Hello from Turkey,   I am working in a cooparete drug firm in Turkey. We have 3 Adobe Acrobat XI Pro keys but we cannot activate them because thet are activated in currently non-used computers. And our IT team is changed. They cannot find the activation account as well. Could you please help us to activate and use the program please. The keys are given below: SERIAL NUMBERS REMOVED Best regards   This is a public forum, not Adobe support... you just gave your serial numbers to everyone

I've installed Creative Cloud on my new laptop but I cannot get it to finish loading no matter what I try. It sits on the "Loading Creative Cloud..." screen with the spinning icon and eventually times out and asks me to repair the installation. I've tried:Reinstalling creative cloud with a full wipe of all Adobe data using the Creative Cloud Cleaner tool.Wiping my ODBC folder.Applying all Windows, C++ and .Net framework updates.Restarting (many times).Disabling firewall and anti-virus. Nothing is working. I've seen several topics about this, though none in the past 6 months, many of which never seem to have been resolved. This is kind of ridiculous for the amount of money I'm paying for this software. I'd like some offical support on this if possible.

Dear Support-Team, one of our customers still uses the old "Adobe Illustrator CC 2018 (v22.1 64-bit)".So, I have a desktop-pc with windows 10 professional-edition (64-bit) and different versions of Illustrator.- Adobe Illustrator CC 2018 (v.22.1 64-bit).- Adobe Illustrator 2021 (v.25.2.3 64-bit).Everything works fine! Now I got a new laptop with windows 10 home-edition (64-bit) and I wanted to install again two different versions:- Adobe Illustrator 2021 (v25.4.1 64-bit).- Adobe Illustrator CC 2018 (v.22.1 64-bit).The installation of Illustrator 2021 worked fine and I can use it without any problems.For CC 2018 I used the installer that I also used about one year ago on the desktop-pc.When I started the installer on the new laptop, I got the error-message (I translate it roughly from german):"Update necessary: Your browser or operating system is not supported anymore". There was a link on the error-message window, which opened a support-website. I tried to solve the prob

I know this has been posted ad nausem.  Well, equally tiresome is that Adobe, after years of this issue being reported, hasn't solved it.  And their lame abnegation of the issue with these finger-pointing excuses about Windows credential manager or internet security programs being at fault is pathetic.  Your software is the ONLY program that has ever had this issue, and it's continued like this for something like 4 years now.  Every other day: SIGN IN, SIGN IN.  Every program.  And none of these solutions Adobe posts work.  Figure it out.  It's your software causing the issue.

I had purchase a new computer and would like to download my already purchase photoshop onto my computer

Hi!,I had to reinstall my Adobe CS6 due to problems with my Mac, and after i installed it, there is a message asking me to register the s/n.The registration server is not active anymore, and it seems i cannot do anything else.I have been informed by Adobe support that they will not do anything.Does anyone have a solution for this?Many thanks for your help.Cheers!Nerio

Every time I turn on my laptop, I get a pop-up box for signing into Adobe Creative Cloud. If I sign in, it just offers me 10 free stock images. It's very annoying. Why does it happen and how do I make it stop?

Dear community,when I am connected to my Adobe account there is a loading circle for about a minute or two.After that I cannot change my account details, see my products or even change language. There is always a error "Unable to load data". I attached a screenshot.I can't find any support information on the website so I give this forum a try. Has somebody a solution for this?Thanks in advance.

Since yesterday Photoshop will open but is unable to save, even a new empty file, due to the disk being full message. Hard drive open space is 260gb. Ran Disk Utilities multiple times without sucesss. Out of desperation, Photoshop was uninstalled from Creative Cloud. But installing it now fails due to "Error code 116: The download is damaged"; per Adobe this is caused by anti-virus software. However there is no anti-virus software installed on my computer. Advise please,david ---Adobe Cloud 5.6.5.58260 gb free spaceMac OS 12.2.1iMac late 2015