Download & Install

I followed all support solving problem instructions up to the creative cloud cleaner and even this is not solving my issue. I also desactivated the anti-virus and still cannot install Creative Cloud on my new computer. I have also desactivated the session on my other computer that is being repaired in shop.What is the next step for me? Can somebody help me or is there any way to have someone  from Adobe helping me?

My computer crached and now I try to download Photoshop Elements again. I can't find 'Photoshop Elements' anywhere, is it called somethng else now, like only 'Photoshop'? I worte my code, but it does not work. I don't remeber wish version I had (I mean what year). Can somone help me?

Which version of CC do I need to download for my Windows laptop with ARM processor?? It runs Windows 10 and for its  ARM processor it requires either native ARM apps or 32-bit app versions. The key is that I need to not break my current working Adobe 32-bit apps! I can use CC latest version 5.3.5.518 to specifically for ARM but I lose support for 32-bit so I cannot manage any of the other Adobe app versions.I can use CC older version 4.9.0.504 to run 32-bit versions of Adobe apps but then I cannot install Lightroom (ARM) or Photoshop (ARM, beta). Frustratingly, troubleshooting through the various CC versions trying to figure out how I can have ARM apps coexist with 32-bit apps I can't seem to get Adobe Acrobat DC to work properly at all; it gives some licensing check errors. Very frustrating...

I installed Adobe Creative Cloud and proceeded to download/install several apps from it.  A couple finished downloading but then the panel switched to the gray no internet connection error screen.  Not only that but now my computer refuses to connect to my network at all. Something similar happened on my laptop when installing there- the no connection screen would pop up and my connection would switch to limited.  This was fixed however by resetting the wireless adapter every time it disconnected.  Doing that over and over again I eventually got everything I needed and there were no more issues. But here, nothing I do fixes the connection.  Windows doesnt let me uninstall either without an internet connection.  Restarting the computer, unplugging the wireless, resetting the network adapter, completley shutting off Avast and Comodo havent worked either. I’m on Windows 10 home 64bit.  Date and times are correct.  

I want to install CC apps on a 2nd Windows computer.  I also want to do a complete reinstallation of Windows on my first PC. But I live in a remote location with very slow internet and it can take literally days to download the files. How do I copy the files to the other computer, or new Windows drive, to avoid having to repeat the downloads? I appreciate that activation still has to be done online - No problem with that. 

Has anyone been able to re-activate GoLive 9 since the server has been shut down?

I have two plans on my account (work owned), the creative and tech suites, I am needing to download the newly added apps for the Tech suite  (like RoboHelp) when I select to download for my desktop it takes me to the Creative Cloud, but all I see are my Creative suite apps.... I must be not doing something correctly. I am un sure what I should try next, and I would rather not annoy my companies software help. Thanks

Bonjour,Mon ordinateur de 6 ans étant déjà obsolète (Carte graphique non compatible Quadro K2100M) pour installer la version Premiere PRO 2019 ou ultérieur, savez-vous où trouver les versions plus anciennes, notament 2018 qui fonctionnait très bien sur ce PC sous Windows 10 ?J'ai un abonnement professionel censé me permettre d'installer ce que je souhaite, mais je déplore qu'il soit si difficile de trouver ce que l'on souhaite sur le site d'Adobe !// Ceci fait regretter les vieilles versions sur CD.Quant à poser une question directement au support, ceci est visiblement impossible ou tout du moins introuvable, ils vous font tourner en rond à l'infini. Après plus de 20 ans de pratique, je pourrais déblatérer pendant des heures sur le service client Adobe, mais ceci est un autre sujet...Merci pour vos réponses éclairées,Salutations,Jean-Philippe

Keep getting the same error trying to download Photoshop at 10%. Error message says not enough room. When I try to select a new folder/pathway to download to, it keeps reverting it back to the original download path. I've previously downloaded Premiere and Spark with no problem.

Hallo,   ich hatte Photoshop auf einem alten PC installiert und dort wegen Neukauf eines PC deinstalliert. Dann mit dem vorhandenen Code auf dem neuen PC installiert. Trotz Deinstallation auf dem alten PC meldet er bei der Neuinstallation: Nicht mehr als ein Gerät möglich. Was ist zu tun? Vielen Dank!   [Mod: English translation] Hello   I had Photoshop installed on an old PC and uninstalled it for new purchases of a PC. Then installed with the existing code on the new PC. Despite uninstalling on the old PC, it reports during the reinstallation: No more than one device possible. What to do? Thank you very much!  

We have a new Windows 10 laptop we are trying out and have CS 5.5 and CS6 on the old Win7 PC..I was going to install CS6 and noticed 2 options, full install with key number or 30 day trial installation. Since there is a chance that this PC may be exchanged for another if we don''t get all the issues resolved, if I install as a trial is there a way to add the license key number at the end of the trial or must I uninstall and reinstall with the license key option?Thanks

Good morning,  I am looking for the telephone number of the italian offices, the italian call center, of Adobe. Can anyone write it to me? Thank you                                              Daniele 

I tried to sign in on adobe lightroom mobile app after downloading it. I had forgotten my adobe account password so i opted to reset it. The reset link was received in my email. The web address in the email of password reset was somthing like ; https://adobeid.services.adobe.com etc... but when I clicked the link, the webpage said; "This site can't be reached". Also the web address was https://fake.domain.adobe.com (see screenshot attached).But now I can sign in with the new pasword, so i guess the password has been changed succesfully. Is this something to be concerned about?Message was edited by: Benoy Thomas

I was having issues with my creative cloud and apps so I went to uninstall it which I get a message saying completed with error. I tried restarting my computer, and used the cc cleaner tool and nothing seems to work. As when I try to reinstall it only gets to 14.5% as if it gets stuck. My mac is 10.12.6 Sierra (I probably bought around 2010 so it is older)... would that be the issue? Please help!

I'm not able to log in to my illistrator account during installation. When asked to put in my Password I put in the one I set up, but it's not accepting it. 

I purchased Adobe CS4 many years ago and am trying to install it on my new computer. Now when I get to the product key part of installation it is telling me I have an "invalid product key". I am 100% sure this is the correct product key as it was previously installed on my old computer. Can someone explain why this is happening now? 

I have just carried out a clean install of CC (Photoshop CC 2019 wouldn't associate with .psd files) plus a Bios update on my Windows 10 PC.Now, when launching Photoshop or Lightroom, I am informed that I've reached the device activation limit.  What is bizarre, is that it is already showing 2 instances of the PC I'm logging in with.When I do deactivate them, I can open Photoshop until the next time it decides I have reached the activation limit.  In addition, when it does open, I get a momentary flash of a blank (white) Adobe dialogue box.  This did not happen before these difficulties.Any suggestions would be welcome. 

Why is I'm receiveing this massage ? "Registering Creative 6 Design Standard is required within 3 days (remaining) otherwise it will stop working. This (my) item are already register in my plan. HELP. One quick note, this item was downloaded (from disk) to a olded Mac OS X 10.6.8 version 

I'm on Creative Cloud version 5.3.1.470CCX Process version 4.2.4.1CC Library version 3.9.27.3  16" Macbook Pro running Big Sur and I'm still having the issue when I start up the system and it runs the fan on full speed until I manually kill CCX Process in my activity monitor. I've read that Adobe has released an update to fix it, how do I force an update to get this latest version? 

Does the below message look familiar to anyone?  I've been trying to download all day, getting same response:    

I bought CS6 some years ago, and have the original box. At a reinstall on my new computer, A am told that the software is not original - despite the fact that I am using the serial number on the box.Adobe has stolen a product that has been mine for years, or what?

[Edited and moved by moderator to Download & Install.]   Please help. Can't restart my iMac because" software Adobe Reader X1 is being installed, interrupting the installation may damage the computer" It's been stuck at 80% for 3 hours now and I'm stuck with the message on my desktop screen. I've looked at Adobe AcroCleaner but no joy as Reader hasn't been installed, I can't cancel the installation either as greyed out.  BTW Using iMac with Catalina   There must be a solution to this!

I have previously asked for help with an Adobe Reader app installation 8 FebThings are just getting worse! I wanted to download the update for Zoom...I now have another card on my desk top saying "Waiting for other installations to complete"I can't go back or continue (both buttons greyed out") nor can I delete the card...so stuck twice over.  Surely there is a way out of this?

Hi everybody, where can I dowload the installer for Lightroom 2018 working on OS X El Capitan System? Thank you for help.Paul