Download & Install

Adobe Creative Cloud is slowing my computer down. I currently still have 2020 AND 2021 versions of most apps on my computer, because the instructions told me not to delete old versions. I try to uninstall the old versions myself, but get errors stating that apps are still being used. When I downloaded the "new" 2021 CC version, I set preferences to STOP CC from running in the background, but it continues to run. I end tasks and they just restart on their own. I think the only way to resolve this is to uninstall ALL Adobe apps and managers from my computer,and then reinstall just what I need. I literally only use Photoshop. Other apps looked interesting and I wanted to try them, but not at this slow down cost.  What are the proper steps to get EVERYTHING adobe off of my computer COMPLETELY and then restrict auto updates and background processes upon fresh install? I don't use forums often, so if I didn't ask properly, I apologize.  Thanks for any help.

I am contemplating a new iMac and will want to transfer the Adobe CC software I have installed from my old mac to the new one. As per the licence I have also got the software installed on a laptop. So, when if / when I get the new iMac and am performing a transfer I would temporarily have the software on 3 machines which is not within the licence. Has anyone else had this issue and how have you got round it?

Hi guys,I am trying to download adobe cc but before anything could pop up this message came up instead: This computer does not meet the minimum system requirements for Photoshop. Please refer to the system requirements in the Help documentation for a full list of hardware and software requirements for Photoshop.I have a Mac OS X version 10.7.5  my computer has been updated and i tried all the options given. Someone please help Thank you!-Alice

Hello everyone, first and foremost, I'm an experienced PC User and I've already tried all the Troubleshooting I found on the official websites of adobe (including deleting the files inside the %appdata%[..] folder, using the Uninstaller that you can download somewhere etc.) I even reinstalled my whole PC because I thought it's a problem on my side - it surely is not. I have a fresh and perfectly working WIN10 version installed now. When I load up the Installer for Adobe Photoshop or Creative Cloud the client wants me to log in on the website. I do that and the launcher opens and the loading circle starts spinning. After a while (around 15-20 seconds) the Website opens again, loggs in again and the launcher opens again. This process repeats itself unlimited times. I've resubscripted after a long time and I am so turned off by this whole Cloud Stuff. I just want my Photoshop to work... this is ridiculous. 

Hi. I have problem logging in to PSE (version 16, bought autumn 2017) after reinstalling the program on my computer. I haven`t found PSE downloads for my older version so I`m trying to use sceen version alternative but it seems to guide me to the 20/21 version anyway. And there my serial number wont work. Appreciate some useful assistanceBest, Jesper

Brand new Dell 5070 Windows 10.Log into account, download Creative_Cloud_Set-Up. Run setup - nothing happens. Watch the task man - shows running, shows 0 for cpu, disc, network. Download Photoshop_Set-Up.Same behavior.Disable Anti-Virus. Same behavior. Did all recommended items here:https://helpx.adobe.com/download-install/kb/creative-cloud-install-stuck.htmlDid all recommended items here:https://helpx.adobe.com/download-install/kb/creative-cloud-install-stuck-advanced.htmlDid all recommended items here:https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html.Used exact same installer files on a different Windows 10 machine.Same behavior.  It simply won't install. A few weeks ago I had to install the same suite on another Dell pc (laptop), and no issues.  What am I missing? Thank you. 

I need to install Adobe InCopy 2020 (15.1.3) on Windows 10, but I don't see older versions there. What is the fastest solution?

all my apps is not working and i tried to restart my computer, unistal creative cloud and uninstaled all apps but nothing happend. and i dont know what to do and i need help asap PLEASE

Trying to uninstall all my adobe products (so I can do a clean reinstall). I ran all the uninstalls along with the creative cloud cleaner tool, but I can't seem to get rid of the application manager files. The tool won't clean: "Fix Host File".

I want to upload a character to mixamo for commercial content. Can I keep it private from other users?

I know this issue has occurred in years past, so the solutions from five or six years ago aren't really relevant, I think. The Creative Cloud icon has disappeared from my iMac's desktop menu bar. I upgraded to Big Sur when it first came out, with no issues, and it updated to 11.1 back before the new year. However, it was just this week when the Creative Cloud icon disappeared. All of that functionality is now unavailable to me. Adobe's instructions for restoring it are unintelligible (no, you can't find anything about Creative Cloud in System Preferences in Big Sur). Any idea how I can get this back? My whole system has recently become very unstable - Finder, in particular - after an install of Epson's drivers for the V600 scanner (supposedly compatible with Big Sur). This might have caused a CC issue? Eitehr way, I'm out of ideas.

Hi everyone!I have my old CS6 Production Premium which I wanted to reinstall after a hard drive failure (on the same computer). After entering product key I received a message that it's no longer valid.Could it be that not disactivating the previous installation (on the broken hd) "kept" my licence active (I had part of the CS6 also installed on another computer, so two possible licences were used)?Is there any way to fix it now? Many thanks to whoever can help!

Hi I bought CC for school & I'm trying to download the programs I need. So far I have only downloaded Photoshop but to even do that I had to repair CC. Now  need Illustrator but it won't download. There's no error message or failed download, just no action when I click install. I've tried downloading other programs & same thing. The page is responding, connected to the internet, I've tried quiting CC but nothing. Any suggestions? Should I try to repair it again or uninstall? 

I purchased the CS5 while in school at Full Sail about 10 yrs ago. I had to purchase a new computer and now unable to download CS5 Adobe Suite because it keeps saying that the developer needs to do an update. How can I update and download the CS5 Suite to my new MacBook Pro?

Since the Windows 20H2 Update the Startmenu Icons have a unified background. It would be great to unify the Adobe Apps. Media Encoder & Photoshop seem to look right. I know this is a bit picky - but I look at these many times a day and it looks simply bad... It would be great if they could be unified 🙂Best Simon

Ever since the new Lightroom update with Classic and the new app I get an empty dialog box that pops up on startup and will not go away no matter what I do. Creative Cloud works fine, but this is a separate box from the app, it also appears as a separate box in the taskbar.  It is very annoying. Any idea how to stop this?

As the subject states, I changed my install directory but every time it tries to install it attempts to put the application on my C Drive still. I can seem to locate where the app is installed on my pc as I was attempting to find any files that may have been installed before it failed but can't find anywhere online the install location for default applications.

Hi, I Just got a new hard drive since my old one is full, so when I reinstalled photoshop I had to change install location ofc, but photoshop keeps trying to download in default location even though it can't. please help.

Purchased CC All Apps for Students - Only get 6 apps instead of all 20?  College class requires Photoshop and Illustrator, which only show as a Trial (7 days) or Buy now.  This is a few days after buying the monthly subscription for All Apps (20).  Please help. 

Helloi have a problem with an old product key, not able to activate Adobe Xpro.It s possible to resume that key, thank youLuigi

Whenever I open an app from Adobe CC, a blank white box appears. I cannot use any of the apps, when I close the blank white box it shuts the app down. When I attempt to repair Adobe Creative Cloud from the Add/Remove program dialogue, it says my OS does not meet the minimum requirements and that Windows 7 is the minimum. I'm on Windows 10! Has anyone managed to resolve this? This only happened after updating Adobe CC a couple days ago. 

Photoshop won't install properly. I keep getting a message that MSVCP140.dll was not found.

I purchased an annual subscription in October 2016 for 159.00 . To date I have been unbale to use the product. I have tried contacting Adobe several times only to get my call dropped once I am connected to a CSR. (Probably becuase I am using the sales phone number becuase that is the only one I can find) I believe the problem is I had two accounts at one time. One, my personal one and the annual subscription was for a business. Now when I login to to each account it states no products, no orders. I am very frustrated that is has taken over six months of an annual subscription to get an answer but I am hoping someone here can help me.  Thanks so much.

Can someone help me cancel my subscription to Lightroom please? My iPhone doesn’t have the subscription active on my iPhone or I would doit myself. 

I ve downloaded the Adobe Beta to see if it works with my new ARM Laptop (Galaxy S Book).Unfortunatly the testversion was expired direct after the installation, how is this possible?