Enterprise & Teams

Hi! Acrobat versions 2022.002.20191, 2021.007.20099 have been tested. Full uninstall / reinstalls performed. All but one or two members on the team experienced this problem 09-15-2022. The one user that is not experiencing the issue often / at all is running on version 2015.006.30527. Sharing a PDF for review using network locations. Some of these are mapped drives in some cases.   Send for shared commenting -> Network folder -> next. Next step all options have been tested unsuccessfully. (Send using adobe acrobat / save a local copy and manually send later) This hangs at "Status: Saving the shared review-enabled PDF file...." then errors with the one in the title.  I have had one user have moderate success after uninstalling, re-installing an older version, 2021.007.20099. After enough time for the audo updater to run and update to 2022.002.20191, it seems to be working for that user.  Most folks can successfu

I am completely lost. I just paid for Adobe Acrobat Pro to start using and I have about 12 new emails and 6 verification codes that I went thru to get me to my Admin Console but I don't see where I download the software or even use it in the cloud, please help 

HelloI'm trying to delete an account but for this, i have to quit an organisation.But i don't know who's the admin !ThksLaurentAny chance to have even chat support @Adobe ?

For EnterpriseWhat is the cost to renew a licence agreement of adobe livecycle ES2?What is the cost to buy adobe livecycle ES4?What is the cost to buy AEM forms?Kindly share the link for each.

Right now we have Creative Cloud All Apps, 100 GB. How can we add another license to our current licence plan, including only Acrobat Pro for a new computer? How could we get assistance to discuss the value of this new product?

We have been contacted by Harpreet Singh Sabharwal at Adobe to discuss Multiple Adobe Accounts. Is this genuine?

Bei einem Lizenz Audit, von ADOBE wurde uns mitgeteilt, das wir Freelancern, keine ADOBE Teams Lizenz mehr zuteilen dürfen, sondern, das Freelancer mit Ihrer eigenen Lizenz zum Kunden kommen müssen. Der Freelancer kommt dann mit seiner eigenen Lizenz,meldet sich damit an der im zugewiesenden Kunden Maschine anarbeitetund beim verlassen meldet er sich wieder ab. Die Administratorenund alle die mit IT-Sicherheit, Informationsicherheit und Datenschutz zu tun haben,schlagen die Hände über den Kopf zusammen. Als einstieg ins Freelancing gilt jetzt, erstmal bei ADOBE anmelden,dann die Gewerbeanmeldung! GrüßeCharles Waldorf 

Hello,I would like to ask if it is possible to manage passwords in Adobe Campaign Classic in a way that allows us to add some logic such as:Force the newly created user to enter their password on their first login.Establish a minimum security criteria for the creation of the user's password (length, upper/lower case, use of special characters, do not enter the user's own name in the pass, do not set previous passwords...).Account blocking after a maximum number of failed login attempts.Force change of passwords after certain periods of time. Have a log of login/logout performed.

Hi. I created a design portfolio years ago in Wordpress. I've recently updated my website by creating it in Adobe Portfolio using one of the templates. When I click publish I believe I can connect it to my previous hosting site. Does that mean it will automatically remove the website that was built in Wordpress and replace it with the new one created in Adobe Portfolio?

We have a team of users that wants to send contracts with the same from, or reply to, address. Is there a way to do this while keeping their own logins so it can be tracked as to who has done what?

Hello everyone. I have a problem with the admin console account. I have a package for all programs with cc for teams. My one-year contract ends this month. My account says I need to contact technical support to cancel or change my plan. However, I have no way to contact you, neither by phone nor by e-mail. I don't know who to contact about this. Please help.

Hi,Just assigned a user to CC. Normally it works like a charm, but now the user doesn't have access to the apps, even though I assign all apps to the user.  Can somebody help, we are in a rush!   

This problem only happens on a specific user profile. Already reinstalled multiple times. I got a crash report which I believe is related. <?xml version="1.0"?><!DOCTYPE AdobeCrashReport SYSTEM "AdobeCrashReporter.dtd"><crashreport serviceVersion="4.8.0.6" clientVersion="4.8.0.6" applicationName="Adobe Acrobat" applicationVersion="22.003.20310" build="0" source="Windows-Client-WER" crashType="n/a"><time year="2023" month="2" day="6" hour="10" minute="1" second="11" timeoffset="-300" timezone="Eastern Standard Time"/><user guid="a5aa4f68-0a33-4f2e-a5ce-ee3fa1ad55e8"/><system platform="Windows 10 Education" osversion="10.0" osbuild="22000" applicationlanguage="en-us" userlanguage="en-US" oslanguage="en-US" ram="32501" machine="Intel(R) Core(TM) i7-10700T CPU @ 2.00GHz" model="Intel64 Family 6 Model 165 Stepping 5" cpuCount="16" cpuType="8664" cpuFreq="1992 MHz" processorArchitecture="9"/><gpu><gpuinfo availability="Running/Full Power" ada

I have been having trouble removing an old administrator account for a team member that left 3 months ago. now I subscribed photography plan myself but am not able to download any application available in the package except lightroom, especially photoshop, how can I  remove the old administrator  Any help you be appreciated

How do you store the hundred of video clips in the cloud for team access? Any easy solutions that don't use up your desktop storage? Looking for a library type solution.

I reported an issue to Adobe Support where the Creative Cloud Desktop app (Or one of the Adobe apps we are installing from the Creative Cloud) is installing the Microsoft Visual C++ 2012 software. We have uninstalled the app to have it reinstalled the same day. Adobe pointed me to the following article. Choose Visual C++ runtime versions to install (adobe.com) It specifically states that the article is for admins that are using the Creative Cloud Packager to deploy packages to user's desktops. I have no idea what this CCP software is. I'm simply installing the Creative Cloud Desktop application. Am I missing something, or is the Adobe Support just simply wrong? They are wanting to close the case, without further explanation.

Hello, can somone help me out, please?I got this message when I open my creative cloud: "You don't have access to manage apps". And so I do ot have access to the apps overview anymore. I tried everything in the admin settings but issue is not solved annd it's ot possible to get in touch with a real customer support of Adobe 😞 I am Admin of my Adobe products. Best,Franzi

Hello, I have been charged 62,99 this month when I had been paying 36,29 a month. I find it difficult to contact Adobe service to cancel this last payment as this is not what I want to pay for the programs. I have been paying for years and it is totally unaffordable. Can you please help me get back what I payed this month before cancelling my account? Thank you, much appreciated!

Hi,    I'm member of an enterprise license on my PC and I just got a new notebook for remote working outside the office. Do I need another license for the notebook ?  I tried to find out in adobe website and I found " Your personal license" can install on as many device but can only active on 2 device and only use on 1 device at the time.    Question is how about enterprise license ? Thanks   [Mod: Moved to the Enterprise & Teams forum]  

I try to update the number of licenses within the renewal period. There is no option to do that (though in the mail I received Adobe says it's possible).

Wow. For a massive company, what poor customer support.  Adobe reached out to me to consolidate multiple contracts we had. Ok no problem, let's get it done.The customer service agent while browsing my account, notified me that our credit card on file is expired. i can assure you it is not, and all of our invoices are paid. I even provided screenshots of our account invoice history to the customer service agent. the CS agent refused to help, then proceeded to try and upsell me on a document signing product we don't need. He scoffed, and laughed at me when i explained how we do things at our company! the CS agent eventually agreed to send me some information. Never got anything. Emailed the agent 3-4 times following up, no response, so I pinged his manager. Surprise, no response from him either. The manager must've instructed the CS agent to reply to me, because i finally got an email back. CS agent still wouldn't help us consolidate the contracts.  What an absol

The International Guild of Knot Tyers has TWO charity licences[1] for Creative Cloud. For several years, I do not know how many, Creative Cloud (CC) has been used to produce our magazine. I have agreed to join the NEW editorial team and will and am required to edit the drafts of the magazine. The app works on my iPhone and I can comment using a web browser[2] however I am aged and my sight is far from how it was even 10 years ago and the web variant neither allows me to download the file as a PDF nor to print it directly[3], nor have I found a method of removing the comments so that I CAN at least see and print it I therefore had planned to install CC on my MacBook have come into the FREE use ‘is it free or not’ issue[4] the CC and attempted installation failed when the installer assumed that KeyChain  was in  use; it recovered but even failed when I entered the MacOS password going back to key chain And the final insult I can no longer log into the Adobe

Hi,I have an Issue with my Adobe account. With the same ID I have two profiles. One is the personal account where I have Acrobat Pro. The other is my business account with FrameMaker. How can I merge these togather? I need to use Acrobat together with FM. This is not currently possible.  Thank you for answer.

HelloThere is a group setup as Enteprise ID where the domains have been added.Ideally, we like to utilise OKTA as a single SignOn function.Guides say that the Feration ID is required to setup SSO and add & link domains.Now, I have created a test group and wanted to link up the domains but they are already in use.What is best approach on this?If I delete the Enteprise ID group folder, will it stop existing users to manually log onto Adobe eSign?Can somebody assist please?

Hi All I am hoping someone can help I am trying to run the below uri to update a users details.https://usermanagement.adobe.io/v2/usermanagement/action/{orgId} I am getting the below responseerrormessage : Changes to users are only allowed in claimed domains.errorCode : error.domain.trust.nonexistent We have a Buisness ID setup.I have tried going into the admin console and going to the settings -> identity -> directory - selecting the buisness directory but there is no add domain option. Is it not possible to update users through the usermangement api with a buisness id setup? Many ThanksJames