Enterprise & Teams

How can i control license usage

I currently have an Adobe Acrobat subscription. I signed on to buy the entire creative cloud subscription for Black friday to add on to my current subscription. However, when i sign into my account, i do not see my new subscription. I'm already being charged for it.   

Hello! My team adds certificates to PDFs. Recently we have been unable to embed the timestamp into those certificates. We upgraded to Acrobat Pro 2022 recently, but did not have this problem for the first couple of weeks. The URL for the TSA looks correct. We get the error "Transport connection timed out" before the PDF is signed (the certificate does get added but without the embedded timestamp).  Please note that I have already looked at the following thread and this does not appear to be applicable in out case:https://community.adobe.com/t5/enterprise-teams-discussions/recieving-error-when-signing-a-document/td-p/1954251  Thanks for any help that can be provided!

We migrated from Adobe acrobat 2020 to Acrobat Pro DC for all of our users.  Environment is about 16 citrix session host servers.  Since migrating to Acrobat Pro DC we are having all sorts of issues that we are unable to resolve.  Main issue seems to be, several users are unable to send email as outlook attachment directly from adobe.  They get a white box.  Online cloud options are disabled, send attachment as link is unchecked.  I have done several reg keys etc.  Nothing seems to work.   We are considering going to foxit since it seems to work.  Really dont want to deal with user training, etc. Thanks for the help.

Ich bin Mitarbeiter an einer Uni und verfüge über eine Gerätelizenz und melde mich über eine Adobe-ID an.Nun soll ich eine personengebundene Version erhalten; (über eine Federated ID) allerdings teilte uns unsere IT mit, dass wir nun die komplette Cloud deinstallieren und neu aufsetzen müssten? Ist dies wirklich notwendig? Viele GrüßeR.Nickel

Hi, I purchased my student plan for CC after finished trial for Illustrator.Even though they showed my subscirption is done properly,  CC shows still in the status of  trial.I need to use my Illustrator ASAP but having been struggling with it, as I cannot even reach to customer support chat or contacting them via emal and keep coming back to the same website. so if anyone could help me solve this problem i'd much appreciate it, cheers! p.s. I had kept logged out and in for times and nothing really changed.

I am trying to upgrade to adobe creative cloud for my team in my organization, however before i do this i would like to contact customer support to assist me as the plan that we want seem not to exist. Why is it so difficult to get in touch with one of your salespeople/customer support that can assist us with our inquiry?

I personally can no longer afford to pay for my subscription and just realized that I was paying for two subscriptions (my fault). I went to cancel the first one, which was under my personal email address. Cancelling that account was very easy because it gave me the option to view my payment and subscription options. However, when I log into the second account under my school email, I have no way of viewing my payment options or subscription options. This leads me to believe that I don't have to pay and that it's being covered by my school. But once again, I am being charged twice, with $17/month and $21/month, so it's clear that it is, in fact, two separate subscriptions. I tried to check out my school's covered products, but an Adobe plan was not one of them. I have no other accounts, and customer care has been useless. I hope someone knows the answer!

I need to remove Illustrator from my subscription how do i do that the auto renewal is the 12th Jan so im inside the month how do i remove this so i dont get billed again for a year again please

Hello, Since Saturday December 10 my firm receives the "We're making some improvements" when accessing the Adobe Admin Console.I received an email on December 06 containing a reminder that the console will be under maintenance for 30 minutes only.Currently we haven't received any correspondence from Adobe with an estimation when the console will be responsive, the cases we have created also remain unanswered. So far the Adobe Admin Console has been down for more than 24 hours.Users who have a current Adobe Standard or Pro license receive the following error:"Sorry this web browser is not approved for use at our company." The error has only appeared since the console has been down.Regards,Chris

Pomimo aktywnej subskrypcji i sztywnego łącza światłowodowego z internetem nie mogę korzystać z opłaconego programu! Cięgle wyświetla się komunikat "nie możemy zweryfikowac satusu subskrypcji".

I created a library that was originally shared with the larger organization of my company. Now I would like to make this library only accessible by invitation - is that possible? I don't see a way to remove the Workspace option (and I have other libraries that do not have Workspace members included, so it seems like it should be possible). 

Hello,I canceled my Adobe subscription on November 30th.Case Number: ADB-27037994-D7W3However, I would like to withdraw the subscription fee again in December.Please inform me!Thanks!Bardacs

Hi everyone. I just purchased Creative Cloud for Business, but I can't run any apps in Creative Cloud Deskop. I have a "request acces" information next to each application, even though i assigned a license in the admin panel. Even when I ask for access, it accepts it, nothing changes. Could soemone help?

Hello, Today our computers do not recognize the liceses of Adobe. Is it a general problem? How can we solve it? Thank you.  

Cancelación del plan ya habiendo revisado la página Hola, Deseo cancelar la suscripción que adquirí el mes pasado, pero no he ocupado las aplicaciones como pensé, de hecho solo ocupo de vez en cuando y es illustrator, así que deseo cancelar. Ya revisé la página y no aparece "cancelar plan". También traté de comunicarme y contactar a adobe por el momento, y me dice que no están disponibles por el momento. 

Since the middle of October (around 17th October) 2022 we seem to be having issues. First it was installation problems, now it seems to be mainly monthly Adobe check in. Users are using Adobe Creative Cloud, and mainly Adobe Acrobat DC Pro. We have Zscaler deployed, but I cannot see anything blocked anywhere. I have played around with various SSL bypass rules, and I believe I might have got the installation issue resolved (although there still seem to be a couple of users affected). The main issue is now the re-activation (every 30 days, so it might have started at the same time as other issue). The error we're getting now is: Sorry, something went wrong.This is likely an issue at our end, but it could be that you're not connected to the internet. There seems to be some kind of mismatch between Adobe and Zscaler, as this error seems to go away once Zscaler is disabled (which is obviously not what we want). Anybody has come accross ths issue and have a

I have an issue with my resseler, wehen I asked for license renwal He confirmed that the licenseis renewd but when I check my admin console I find that the expiry dateis not changed (17-12-2022) it should be 17-12-2023, and when I asked my resellerhe told me that on the expiry date the new licesne will take effect ,please I need a confirmation from your side about my case, thanks

When adding a new user with license assignment (Acrobat DC Pro) a welcome email is not sent. There are no blocks on emails (I'm an administrator) and there are no logs from Adobe emails. I've even tested with personal emails (@gmail, @outlook, etc) and even these don't receive the email. I've been facing this problem for at least 3 weeks now and phone support has not helped at all. Thank you all for your help.

Hallo, wir haben historisch gewachsen für unsere Adobe CC Produkte zwei Verlängerungszeiträume. Wie kann ich diese auf ein gemeinsames Datum konsolidieren?

Hi - i need to cancel our indesign subscription and swap it for illustrator. How do i do it best?

Bonjour,J'ai une petite entreprise de 8 personnes où nous sommes 3-4 à avoir une utilisation occasionnelle de photoshop. j'ai bien souscrit à l'offre TPE, tout avait l'air de bien marcher mais à présent une seule personne peut utiliser le logiciel, je ne peux ajouter d'utilisateur supplémentaire. Je ne peux ajouter que des licences supplémentaires. Je paie >37€ par mois pour la licence et une seule personne peut utiliser ? N'y a-t-il pas une offre adaptée pour mon équipe ? Merci

Not on this account, but on my coworkers, it doesnt allow her to access edit PDF or Prepare PDF as well as some other tools. We are paying for an Acrobat Pro license but we cannot figure how to access those tools.We tried removing and reenstating the license as well as deleting the software and redownloading it. 

I run a small team of designers for print and am the admin. I have recently switched a user over as had a staff changed and been downloading all the apps required from her console to the PC. When it comes to Acrobat Myself and the other users all run 'Acrobat Pro (32bit)' which is what we need as we are designing for print and require the Print Production tools for pre-press checks. For the new user I simply can't find this particular app on her console. She can download Acrobat Reader for desktop, web or mobile it seems but not the Pro version and I can't understand why as she should have the same permissions as all other members of the team. Thanks

Our company is using AEM Assets and the Creative Cloud including InDesign. We are happy that we can link assets from AEM Assets into an InDesign document by using Asset Link. We are also able to upload the created InDesign file directly into AEM Assets using Asset Link.However, we would like to know if there is a way to upload assets that are used in an Indesign file but are stored on a local drive by using Asset Link? Otherwise we have to go to the browser, open AEM Assets, upload the files, relink them in the InDesign file using Asset Link and only then we can upload the InDesign file using Asset Link - quite a tedious process.Thanks for your reply.