Enterprise & Teams

the user licience shows active in the admin console but in the creative cloud desktop app and the photoshop program itself, the licience is expired and needs to renew. I tried to signout and resign in again but the problem still exist, I also tried the same adobe account in diffrent pc but the problem still exist. the user email is amira.mostafa@elgouna.comif you need any further details please let me knowplease support to solve this issue

Hi,We are currently on FRL licensing model. we have around 32k installations for Acrobat STD / PRO in our organization. however license consumption / number showing double than no.of installations in admin console.can you please let me know if any one has come up with this issue and how to deactivate dead installations Thanks

I can't find order 04103CB19E9A4863755A 

Hello, I have been a longtime creative cloud and recently adobe acrobate pro user.  We would now like the ability to send to multiple people at the same time. Therefore we have signed up for a one month trial membership with Adobe Sign to test this out. We have a clientel of over 800 people we need to send to and we just learned the trial only allows us to send to 3!  This is barely better than what we already have with our pro account. We want to send multiple documents to 800 people just once to test out how awesome this capabilty can be in terms of handling the multiple documents together across so many people. We cannot experience its success with just 3. We are not trying to scam the system and we know after this trial we will not want to go back to single sends. Is there a way to expand our bulk send ability for this one month trial so the trial month can be useful for us?  Thank You. 

I'm trying to get the creative cloud all apps suite. Business plan precisely. But i need to know how many users it can take

Hi.  We weren't fully aware of the process and our first order is now in overdue status.  How can we go about paying for this and getting to a valid subscrpition through the Reseller Portal?Thank you

The UninstallString in  the registry for CC products is as follows"C:\Program Files (x86)\Adobe\Adobe Creative Cloud\HDCore\Uninstaller.exe" --uninstall=1 --sapCode=ILST --productVersion=20.1.0 --productPlatform=win64 --productAdobeCode={ILST-20.1.0-64-ADBEADBEADBEADBEADBEA} --productName="Adobe Illustrator CC 2015.3" --mode=2When I run this in CMD, it open Creative Cloud application and asks the user if they want to keep the preference or remove the preference before uninstalling it.How can I suppress this prompt and make the uninstaller competently silent. I don't care if preferences are kept or removed, but I don't want any prompt for the user.

Hi, I have an account/subscription from my school where we each have 80GB of cloud storage. But every time I open the cloud, it says my storage is already full with 2 GB. Is this normal? What can I do to have the 80 GB?

Hi All,I am a graduate student and my university has the license for the Creative Cloud. But something is wrong when I tried to install it on my PC (windows).So I open the installation file "Creative_Cloud_Set-Up.exe" and it takes me to a login window. I enter my school email address and press "Tab", the program automatically takes me to the enterprise ID sign in. However, the school's login page never get prompted and the window get stuck as shown in the attached screenshot. Anyone has any suggestions how to fix that? Thanks in advance!

Hi guys,I did not do the intergration myself but until relatively recently it has worked fine since then some student accounts from our college show as disabled under federated ID's.We have a group in our AD that should sort things out from there but a few issues have started to show up. The thing is that making a new account such as studentname.adobe and putting it into the group works but I don't want to have to make students multiple accounts as it only confuses things. Thanks for any suggestions in advance  Anthony

I just graduated from my university, where I had a free adobe suite enterpride ID account. I have a ton of work especially on the portfolio sites and now I can't access it. I really want to switch my student adobe account to a personal one so I can get all that work back and continue using the apps I want. How can I do that? Every time I try to log into my student account I'm locked out--I can't get in at all to try to switch it. I'm seeing that there's also a graduation grace period where it looks like I could get a discount on the price, but that's a secondary concern to actually access my account.

Seit einem Tag können wir uns nicht mehr in der Admin Konsole anmelden.An unserer Firewall wurde NICHTS geändert.Wenn ich die Anmeldung über eine andere Internetleitung probiere funktioniert es.Hat Adobe unsere IP gesperrt? Oder etwas geändert, so das wir das auch in unserer Firewall (Sophos UTM) anpassen müssen?  Safari kann die Seite „https://ims-na1.adobelogin.com/ims/adobeid/AdobeSupport1/AdobeID/token?redirect_uri=https%3A%2F%2Fhelpx.adobe.com%2Fde%2Fmanage-account%2Fkb%2Faccount-password-sign-help.html%23old_hash%3D%26from_ims%3Dtrue%3Fclient_id%3DAdobeSupport1%26api%3Dauthorize%26scope%3DAdobeID%2Copenid%2Cgnav%2Ccreative_cloud%2Cread_organizations%2Cadditional_info.projectedProductContext%2Cadditional_info.roles&state=%7B%22ac%22%3A%22AdobeSupport1%22%2C%22jslibver%22%3A%22v2-v0.32.0-1-gea1608c%22%2C%22nonce%22%3A%223654694043873123%22%7D&code_challenge_method=plain&use_ms_for_expiry=true&scope=AdobeID%2Copenid%2Cgnav%2Ccreative_cloud%2

I would like to temorarily assign multiple licenses for the same product, in this case FrameMaker, to an Adobe ID, to facilitate testing on multiple computers. I would like to avoid the pain of having to go through the activated devices nonsense, where the only solution is to choose the sign out of all computers, which was the case in the screenshot!Simply adding the product to the same Adobe ID, while seemingly working without any warnings, does not actually add another license. Using another group similarly does not work. I tried adding a product profile, which the UI for is dreadful, imho, but I had had enough, and did not keep going. Can I move some of the licenses from one product profile to another, and assign the same Adobe ID to each? TIA 🤞 Jon

We are posturing to migrate our licensing to Shared Device license model.  My concern is for students that do NOT sign out of Adobe before logging out of the computer.  We have all of our students/staff trained to store personal docs on their My Document or Desktop folders which are redirected to a remote path, not on the physical machine.  If I understand the urgency of students logging OUT of Adobe correctly students should not be at risk of someone tampering with their stuff.  Am I correct?

I am having the hardest time getting my account fixed or even getting a hold of them to help fix it. All of a sudden all of our liscenses are re-set and all the employees are required to sign back in all of a sudden.Been trying to get the contract owner updated for  over 2 months and no luck trying to get a hold of cusotmer service to help. Beyond dissapointed with Adobe.

Bonjour,j'ai un compte Adobe et je viens de changer d'école qui me donne un an d'accès gratuit à Adobe creative Cloud mais je n'arrive pas à activer cette gratuité sur mon compte. L'école me dit de me connecter avec le même mail que leur plateforme ce qui est déjà le cas mais rien. Avez vous une solution?Merci par avance

Добрый день!Сегодня получил вот такое письмо:"ДЛЯ НЕМЕДЛЕННОГО ОЗНАКОМЛЕНИЯУважаемый клиент!ДОПОЛНИТЕЛЬНОЕ СОГЛАШЕНИЕ К УСЛОВИЯМ И ПОЛОЖЕНИЯМ ДОГОВОРА О ПЛАНЕ МАТЕРИАЛЬНОГО ПООЩРЕНИЯ компании Adobe, заключенного между , компанией Adobe Systems IncGLAVNOE ARHITEKTURNO-PLANIROVOCHNOEorporated и ADOBE SYSTEMS SOFTWARE IRELAND LIMITED.Уведомление о расторженииНастоящим уведомляем вас о расторжении Дополнительного соглашения к договору, поскольку вы нарушили Раздел 2 (Условия дополнительного соглашения) Дополнительного соглашения к условиям и положениям Плана материального поощрения компании Adobe, вступившего в силу 2021-04-20 («Дополнительное соглашение к договору»), не совершив приобретения Минимального числа лицензий на протяжении Срока действия дополнительного соглашения, а также не предприняв мер для исправления такого нарушения в течение тридцати (30) дней. После безуспешных и неоднократных попыток получения оплаты компания Adobe воспользовалась своим правом расторгнуть это Дополните

Have not been able to launch Xd.  Mac OS: 12.3.1 XD: v 51.0.12 Tried uninstalling/reinstalling. Logging out of CC and back in. Clicked on the link to connectivity troubleshooting guide, which leads me to follow these steps: https://helpx.adobe.com/download-install/kb/cannot-verify-subscription-offline-mode.htmlThe issue still persists. I am connected to the internet and have been using Xd for a few years now, and am a subscriber through my employer.   

Good day,  Several attempts contacting Adobe or any kind of customer service have failed. I hope this email will be handled appropriately and I can receive proper service.  Unfortunately Adobe is lacking with fullfilling our contract. The creative cloud continously denies my log in and asks me to subscribe to the service (when still charging me the 19.66 EUR each month). Over the period of my subscription I was only able to use Premier Pro, After effect, Photoshop and light room and did not receive access to the rest of the CC even though I PAY FOR IT. In the attached photos you can see what pops up when I try to use my adobe account for the Creative cloud. It refers to a trial period which I do not have since I am paying the subscription fee for a while. On top of that, when I was kicked out of my subscription, all my work has been deleted and is lost.  Therefore I am demanding that you look into the problem and issue a credit for the months that ado

After purchasing the abode stock trial version, I lost my ID and password, so I can't cancel the payment.I know the card number that I connected to the payment, but I don't know how to find it.(Card number [REDACTED]  /name: su eun kim)I want to cancel the payment first.   please reply my e-mail : [Redacted]

Hi! I'm trying to install the Creative Cloud app, but I can't proceed. I open the install file and get the message in the attached file ("Account authentication: State your system password when you are asked to in order to install Creative Cloud on the computer. When you have stated the password, we will open a webb browser in order to verify your account."). But when I press "Fortsätt" ("Proceed"), nothing happens. How come? It just stays in this window. There's nothing wrong with the licence. With kind regardsDaniel

Hello!Me and one of my colleagues are working in a team project for a documentary, and for storage, we used my colleague's cloud account, but we have almost reached the 1TB limit that comes with each of our corporate accounts (we work for the same company).So nom my friend's account is up to 955 GB / 1TB, and we still have a few more months of work to do on the project... But my account storage is still almost completely empty... So i was wondering if there is a way to combine our two storage accounts into the same team project so we don't run out of space??Or is it obligated to be an official upgrade of one of the accounts to add 1 TB to the existing account? Thanks for any help.Pierre

Il commercialista mi chiede che le fatture siano inviate tramite pec, nel cassetto fiscale, altrimenti non posso più scaricare le spese con le nuove disposizioni. Grazie The accountant asks me that the invoices are sent via certified e-mail, in the tax drawer, otherwise I can no longer download the expenses with the new provisions. Thanks   

I'm attempting to migrate my assets from my student account to my personal account. I see that there's an option to create a new account, but if I've already got one, how do I go about doing this? I've already paid for my subscription on my personal account, so creating a new account is not really ideal for me. Any help is appreciated!

Hello, I would like to understand how Adobe Reader licensing works for companies where I intend to use it for PDF reading? Do I understand that I can apply for the license at no cost to my company and not be irregular? Can you help me?