Enterprise & Teams

How can we change the Certified Plugins option to NO?  It's randomly changing to YES on some of our machines and not allowing Adobe Reader or Acrobat to open when EMC IRM plugin is installed.  Registry option is preferred as checking the box, saving, restarting app, unchecking, saving and restarting the app does not resolve the problem. Thanks!

How [removed by moderator] am I constantly being hung up on by adobe's customer service?  And why can't I reach someone who speaks fluent english? Calls end up taking 3x longer having to repeat phrases so I can understand.  Paying nearly $2,000 a year in Teams subscribtions get you absolutely nothing. 

I keep getting a panel pop open telling me that I need to enter payment details for my personal profile since CC for teams has been implemented. There's five or so of us that are in the team. I seem to be the only one suffering this in my personal account. I'm using my personal account because I have a number of CC libraries that I use all of the time which I can't access when I sign in with a team profile. I've tried sharing the libraries from my personal profile to my team profile, but when I do I am presented with a message telling me I already have access to it! AND... why have I got three profiles available to sign into? I have my personal profile, but I also have two options for my CC team! Why? Before I am asked, yes, payment details are set up, and they always were, but they seem to have been disassociated with my personal profile that uses my work email address, just like the team profiles use my work email address. To top it off, I seem to have lost a

I've setup AUSST on a physical server running Windows Server 2012 R2, which has been working well. Later I virtualized that server to a VMWare virtual machine. Now whenever I run the same commands for either an incremental or fresh sync, nothing runs, and I eventually receive a Windows error dialog box stating that the AdobeUpdateServerSetupTool has crashed. The Event Viewer lists a 1005 error, but doesn't specific which files can't be accessed.A disk check on the drive that contains the update files does not show anything wrong. I have also run a sfc /scannow, and have downloaded the latest AUSST files as well. I am now at a loss as to what the problem is. Any advice on where I can look next? I have inserted a screenshot of the error:

Hello,Does anyone know if it's possible to create individual admins for multiple business entities and nest all of the individual admins under a single existing VIP with full visibility and management of each entity's individual licenses under that single VIP?Thank you,Brian. 

I live in Poland. What address can I send the IFT-2 (Information on revenue /income/ derived by legal persons having no seat or board of management on the territory of the Republic of Poland)  declaration to?

HELLO,  LAST MONTH I CHANGED THE CREDIT CARD FOR THE MONTHLY DIRECT DEBIT ON THE BANK ACCOUNT. I CAN'T UNDERSTAND WHY THIS NEW CARD HAS NOT BEEN ACCEPTED AND THE LAST DEBIT HAS BEEN DONE ON THE PREVIOUS CARD NOT ON THE NEW. IN ADDITION, ON OUR ADOBE ACCOUNT I CAN SEE THE LAST INVOICE  IN A RES STATUS (EXPIRED SINCE 3 DAYS) BUT, THE DEBIT HAS BEEN DONE ON OUR PREVIOUS CARD, INDEED! SO THE LAST INVOICE SHOULD RESULT AS PAYED (SEE THE PHOTO ATTACHED) WE WOULD LIKE OUR NEW CREDIT CARD SHOULD BE ACCEPTED    THANKS FOR YOUR HELP ILARIA VOLINO

Lightroom will not run. Get message: Your Your trial has ended. Get lightroom as part of Creative Cloud plan. We have a VIP license (Creative Cloud All apps for schools). Why will Lightroom not run?

Does anyone know of a report or a way to find out if a user is actually using their license in Admin Console?  For example, the user hasn't used Adobe Acrobat for the last 6 months?

The issue: New users cannot proceed with account creation due to error stating "please enter your date of birth." even though all fields are sufficently filled out. Attached is a screenshot of the error with personal infromation edited out.Background: In a recent change, it appears Adobe has dropped the day (in relation to the new user entering their birthday) selection field when new users are signing up for an account (in this specific case, via an e-mail invite sent from Adobe Creative Cloud).I confirmed with Adobe support that they did in-fact very recently (this week) drop the day field and now only simply ask for month and year for new users. I've tried circumnaviating this by having the user sign up for a new account by simply navigating to adobe.com and creating an account, however the issue also present there too. I've also tried entering alternative values, such as: 65, 02011965, and leaving it blank, but the same error is stated. I've cleared cookies, tried alternative brows

Hi,I have a tuition centre and what I'd like to be able to do is to have new customers complete an enrolment form / agreement contract in the centre ( or email a link to those who sign up at a later date). The form would need to have fields that are compulsory to complete so that I always capture all the information that I need. Can you advise which package would cover my needs please?Thanks, Lisa

Hi There! We recently shifted to Adobe Enterprise and during our shift, while all necessary steps were made. There was no option to sync previous adobe cloud files to the new account, including libraries etc. Checked with our admin, read previous forums and taken necessary steps. The files are visible in the previous / now personal account but do not shift to the new account. No option to authorise the shift is given. Please help me out with the same. 

I am leaving the Company and I need to transfer my account to another individual in the Company.  Is that posible? 

I'm trying to assign named-user licenses via the console at https://creative.adobe.com.  It worked for a few accounts for our org fine, now for the last week or so the emails are not coming through.When it was working emails were coming to us with the following type of info in the headers...Received: from a14-30.smtp-out.amazonses.com (a14-30.smtp-out.amazonses.com [54.240.14.30])From: Adobe Systems Incorporated  <message@adobe.com>Reply-To: Adobe Systems Incorporated <message@adobe.com>Message-ID: <00000152696a6b59-aafb2954-bb9f-442c-aa6c-a15d5065b92a-000000@email.amazonses.com>Subject: Welcome to Acrobat Standard DCI've whitelisted amazonses.com and adobe.com in our spam firewall but I still do not see email in the logs with this type of profile even after multiple 'Click to resend' attempts.I've gone through the info here...Didn't receive expected e-mail from Adobe...to no avail.  I also believe this info is out of date as no mention is made of the a

We are Creative Cloud Enterprise users, but I can't find any documentation or announcements as to when we will be rolled into the Adobe Storage for Business that is being rolled out in a phased manner. We are interested in taking advantage of the Team Libraries functionality, but I can't get any indication as to when we will have access to that functionality.

I don't know why this is so damn complicated. I tried searched all over the Creative Cloud app, within an adobe program, in the admin console, Google. We have an Adobe business account with multiple members, yet this seems to be a sepperate thing? (see screenshot)  

Dear,   We paid for 3 licenses, but we only need 1 license. We have never used the other 2 licenses. We paid 2.519,64 EUR + 57,95 EUR/ month. That's too much. We don't know how we got these 3 licenses. Today we want to have 1 license. Please, can you pay us back for the 2 unused licenses? Our accountnumber: **OMITTED SENSITIVE INFORMATION**. Uitvaartzorg Viaene-Vinckier **OMITTED SENSITIVE INFORMATION** **OMITTED SENSITIVE INFORMATION**

How does one add an email address for a user group?

I cannot update or install any apps in creative cloud with the error code 301Please help!! 

HiWe need to open the firewall. We have follow the instruction provided by community post and whitelist the following in our firewall with port 80 and 443. However, still can't re-authenticate the license. It will stuck here forever and I know this is blocked by the firewall. There must be some url, ip was missing in the following list. Anyone have similar problem and know what the IP/URL needed for this case are?Our firewall is SonicWall TZ400 Whitelist url. lm.licenses.adobe.comactivate.adobe.comccmdls.adobe.comims-na1.adobelogin.comna1r.services.adobe.comprod-rel-ffc-ccm.oobesaas.adobe.comccmdl.adobe.comswupmf.adobe.comswupdl.adobe.com Whitelist portTCP : 80TCP : 443 Thank you!

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I have trouble getting the CC packages installed, no matter what they include, they seem to fail and afterwards CC just uninstalls itself.Please see the attached log file. Any ideas? Recreating the package or reinstalling the (Windows 10) machine does not help. 

I subscribed to and paid for an annual subscription on my student account on 8/22/21. I could access my programs all throughout last semester, however as I've tried to log on this semester my account shows no record of my purchase and instead has defaulted to the basic programs available on my school account. I paid for full access for the year, I have my purchase email with my order number and have verified that I prepaid for a full year, but when I click on the order number it says there is no record of the transaction. I have proof of payment, and when I try to contact customer service it says I have to contract the administrator on my account, which I assume would be someone at the school but all I did was use my school's email address and paid for the services out of my personal funds. How do I get access to the programs I've paid for?

I bought the Creative Cloud All Apps product and I assigned it to a user who was not in the system.The system has now created a user but named it [none]. I have tried to delete the user but it does not work and the system displays a blank page.Also, I can't create a new user with the same email address. What can i do?

Once I enable auto provisioning from Google how will I control what apps users have access to on the Adobe side? Does Adobe sync all my Google groups or OUs and then let me map those to specific apps or what?