Enterprise & Teams

I've purchased the photography products but I cannot download them from Creative Cloud as on the computer screen appears this text "You don't have access to manage apps... Permission from your IT admin may be required to enable apps management." , What should i do about this issue?

Hello my company is reviewing the following exploit Spring Framework CVE-2022-22965 and im wondering if any of the following adobe products are affected: Adobe CC, Adobe Reader pro and standard along with indesign server. 

Hi, Does anyone know how to only allow domain accounts and/or those licenced and authorised within our Adobe enterprise portal for our company PCs? Is it a custom package setting I missed?I want to block any unathorisate/education adobe account from accidently being used in our environment.Adobe, do you have an answer on this???Cheers!

Hola a todos, espero me puedan apoyar a entender la situción actual. Hasta el momento solo estabamos usando licencias de Adobe Acrobat Pro, las cuales las administrabamos y asignabamos en la consola de administrador; el día de hoy tuvimos que adicionar una licencia de Creative Cloud usando la misma sección de la consola de Administracion en la sección "Buy More", el proceso fue exitoso, pero no se muestra la liencia en la consola y no se puede asignar auno de los miembros, la unca forma de verla es iniciar la sesión con la cuenta del administrador.  

j'essaie de faire une résiliation d'abonnement creative cloud à la date anniversaire et pourtant Adobe me demande de payer 300€ pour résiliation anticipée. Et je n'arrive pas à les contacter. Quelqu un a une solution ?

I attempted to sign up to the student plan using my student email however, the account type is 'enterprise'. I just want my account to be the student plan, not enterprise, and I'm unable to change it at all. I am unable to get the option to 'manage plan' when I go into  my account settings so I'm not sure what I'm meant to do. I can't even figure out how to delete my account entirely so I'm able to start again. 

Jedes Jahr das selbe. Ich warte über zwei Monate auf ein Lizenzangebot. 4 Mails und 2 Anrufe später habe ich immer noch kein Angebot vorliegen. Leider ist ein wechsel des Ansprechpartners anscheinend nicht möglich auch nach Reklamation per Mail und Telefon. Vielleicht hat jemand eine Idee? 

It seems that my previous posts have been removed, so reposting:We need a safe place to state our frustrations/problems with Adobe Systems poor customer support. Post the support issues you've had, try to recall what you were told in your call with support and post everything that happened. PLEASE DO NOT use fowl language, vent, rant or go off unhinged. We want to keep this civil and constructive. For everyone:I just received a phone call from the Director, North American Customer Support. He has personally heard multiple complaints about support and customer service and is digging to find out what is happening. Whatever you do, keep posting, keep complaining to Adobe and keep the pressure on them. We all pay good money for their products and, as I bluntly said to that manager, I have no problem telling people to pursue legal action or to switch to other software developers because the service is horrible. If anyone would like to know more, DM me and for any admin of the

Hello, I desperately need help with my account access and the help center is not accommodating my needs. I have had a personal adobe account since 2019 and have had many assets saved in my library and have a personal portfolio page connected to it for years. Recently, I started work at a company that used the same email for my personal account in connection to their enterprise/company account. I no longer work there so access to that account was cut off. However, when it was made somehow all of my personal account information like my portfolio page was associated with the company account for some reason. I can now longer access my portfolio page or the enterprise log-in at all. Customer support has said there is nothing they can do and access to the portfolio I made on my own personal account is gone. Please can someone give me some answers on how I can gain access to that back I am desperate.

Were you ever to find a number for more reliable support? I am having the same issue. Unable to get ahold of anyone who is actually willing or able to help me solve issues beyond just showing me where options on the website are.

I'm having the same issues contacting support. Chat says "an agent will be with you in less than 1 minute"-- I've sat here for the past 2 hours and gotten no response other than "I am reviewing your information and will provide support". Adobe could at least provide an honest/realistic estimate of wait times. This is ridiculous. 

Hi All The business is moving to Azure , and at present we have two members of staff using Adobe CC with a mass of local stoarge and a Box account and laptops which if kept as main devices will need replacing soon.I am looking at moving the Box account to an Azure Bog store for archiving working  but had a thought - what if we made a high spec VMs and they worked fully in the cloud using Adobe CC as a desktop application on the VM?Is this mad or tested/done before?ThanksRob

My Business name has changed. How do I upadte the organization name? 

How can we change the Certified Plugins option to NO?  It's randomly changing to YES on some of our machines and not allowing Adobe Reader or Acrobat to open when EMC IRM plugin is installed.  Registry option is preferred as checking the box, saving, restarting app, unchecking, saving and restarting the app does not resolve the problem. Thanks!

How [removed by moderator] am I constantly being hung up on by adobe's customer service?  And why can't I reach someone who speaks fluent english? Calls end up taking 3x longer having to repeat phrases so I can understand.  Paying nearly $2,000 a year in Teams subscribtions get you absolutely nothing. 

I keep getting a panel pop open telling me that I need to enter payment details for my personal profile since CC for teams has been implemented. There's five or so of us that are in the team. I seem to be the only one suffering this in my personal account. I'm using my personal account because I have a number of CC libraries that I use all of the time which I can't access when I sign in with a team profile. I've tried sharing the libraries from my personal profile to my team profile, but when I do I am presented with a message telling me I already have access to it! AND... why have I got three profiles available to sign into? I have my personal profile, but I also have two options for my CC team! Why? Before I am asked, yes, payment details are set up, and they always were, but they seem to have been disassociated with my personal profile that uses my work email address, just like the team profiles use my work email address. To top it off, I seem to have lost a

I've setup AUSST on a physical server running Windows Server 2012 R2, which has been working well. Later I virtualized that server to a VMWare virtual machine. Now whenever I run the same commands for either an incremental or fresh sync, nothing runs, and I eventually receive a Windows error dialog box stating that the AdobeUpdateServerSetupTool has crashed. The Event Viewer lists a 1005 error, but doesn't specific which files can't be accessed.A disk check on the drive that contains the update files does not show anything wrong. I have also run a sfc /scannow, and have downloaded the latest AUSST files as well. I am now at a loss as to what the problem is. Any advice on where I can look next? I have inserted a screenshot of the error:

Hello,Does anyone know if it's possible to create individual admins for multiple business entities and nest all of the individual admins under a single existing VIP with full visibility and management of each entity's individual licenses under that single VIP?Thank you,Brian. 

I live in Poland. What address can I send the IFT-2 (Information on revenue /income/ derived by legal persons having no seat or board of management on the territory of the Republic of Poland)  declaration to?

HELLO,  LAST MONTH I CHANGED THE CREDIT CARD FOR THE MONTHLY DIRECT DEBIT ON THE BANK ACCOUNT. I CAN'T UNDERSTAND WHY THIS NEW CARD HAS NOT BEEN ACCEPTED AND THE LAST DEBIT HAS BEEN DONE ON THE PREVIOUS CARD NOT ON THE NEW. IN ADDITION, ON OUR ADOBE ACCOUNT I CAN SEE THE LAST INVOICE  IN A RES STATUS (EXPIRED SINCE 3 DAYS) BUT, THE DEBIT HAS BEEN DONE ON OUR PREVIOUS CARD, INDEED! SO THE LAST INVOICE SHOULD RESULT AS PAYED (SEE THE PHOTO ATTACHED) WE WOULD LIKE OUR NEW CREDIT CARD SHOULD BE ACCEPTED    THANKS FOR YOUR HELP ILARIA VOLINO

Lightroom will not run. Get message: Your Your trial has ended. Get lightroom as part of Creative Cloud plan. We have a VIP license (Creative Cloud All apps for schools). Why will Lightroom not run?

Does anyone know of a report or a way to find out if a user is actually using their license in Admin Console?  For example, the user hasn't used Adobe Acrobat for the last 6 months?

The issue: New users cannot proceed with account creation due to error stating "please enter your date of birth." even though all fields are sufficently filled out. Attached is a screenshot of the error with personal infromation edited out.Background: In a recent change, it appears Adobe has dropped the day (in relation to the new user entering their birthday) selection field when new users are signing up for an account (in this specific case, via an e-mail invite sent from Adobe Creative Cloud).I confirmed with Adobe support that they did in-fact very recently (this week) drop the day field and now only simply ask for month and year for new users. I've tried circumnaviating this by having the user sign up for a new account by simply navigating to adobe.com and creating an account, however the issue also present there too. I've also tried entering alternative values, such as: 65, 02011965, and leaving it blank, but the same error is stated. I've cleared cookies, tried alternative brows

Hi,I have a tuition centre and what I'd like to be able to do is to have new customers complete an enrolment form / agreement contract in the centre ( or email a link to those who sign up at a later date). The form would need to have fields that are compulsory to complete so that I always capture all the information that I need. Can you advise which package would cover my needs please?Thanks, Lisa

Hi There! We recently shifted to Adobe Enterprise and during our shift, while all necessary steps were made. There was no option to sync previous adobe cloud files to the new account, including libraries etc. Checked with our admin, read previous forums and taken necessary steps. The files are visible in the previous / now personal account but do not shift to the new account. No option to authorise the shift is given. Please help me out with the same.