Enterprise & Teams

Hello everyone, I'm an academic employee and I have a school account to Adobe. The only Adobe product that I use on a daily basis is the Acrobat pdf reader. Since some weeks ago, I'm constantly receiving emails from "account-noreply@adobe.com", and the emails contain the following: Your verification code is: xxxxxx If you did not request this, please contact us immediately. Thanks,Adobe I receive these emails every day, 2 or 3 times a day. I don't know why I'm receiving them and how to stop them. Anybody knows what is it about? I contacted my IT department and they don't know why this is happening.

Greetings,I'm trying to deploy the SDL package I created in our Admin Console to some Windows machines in our labs.  I've been following the Adobe documentation to the T.  The installation package is hosted on a network server.  The installation goes fine, and all the apps get installed, then at the last minute just before it completes, it performs a complete rollback and removes everything.  If I login and run the same network-hosted installer, it runs and completes perfectly.  I've ruled out any permissions issues on the share (I though initally maybe the installation process was wanting to write something back to the installer directory before it would complete).  I get the exact same results whether running the Adobe recommended setup.exe - setup.exe --silent --ADOBEINSTALLDIR="C:\InstallDir" --INSTALLLANGUAGE=fr_CAOR running the MSI via an msiexec command:msiexec /x "PATH TO MSI" /qnSilently uninstalling CC from the same network-based location ru

I cannot install Acrobat Pro (64-bit, Win 10 Enterprise) on my computer via Creative Cloud. Tested to install via https://documentcloud.adobe.com/link/tools/ > Adobe Acrobat Pro DC but it only displays a grey page, with a line drawing of a computer, stating that Acrobat DC is being installed.,, and then Reader is launched. So what happened to Pro? 🙂 I have Adobe Acribat Reader installed already - Is this causing the problem? Should you not be able to have both Pro and Reader installed on your PC? I have repaired the Creative Cloud via the uninstall.zip file which did not help at all. Illustrator and Photoshop could be installed without any issues. So what have I missed regarding Pro?

Hi,   I am trying to deploy Adobe CC 2018 using MSI file via MS Intune.   It fails to install with this error message: Fatal error during installation (0x80070643)     Has someone successfully managed to deploy Adobe CC 2018 via MS Intune?   Thanks   [Here is the list of all Adobe forums... https://forums.adobe.com/welcome] [Moved from generic Cloud/Setup forum to the Deployment forum... Mod]

Hi!I Cannot install Creative Cloud (CC) with Microsoft intune. I get a error code that says: Fatal error.Is it possible to get a Singel MSI file that we can use to install this? The Packager solution you offer works for SCCM but not for Intune. Or do you have another solution for this problem?

Has anyone had any luck with installing the Creative Cloud Desktop App through InTune? I am trying to install the CC Desktop App as a required app in InTune. After creating the package with the IntuneWinAppUtil, I end up with a 400MB package. The install fails with error 0x87D300C9. I have increased the timeout and have made small changes but the install always fails. Is there a way to automate this install through InTune? I dont want to leave it to the user to browse to the enterprise site and download and install the Creative_Cloud_Set-Up.exe. Thanks in advance.  

Hello, Are there any guides on how to package up the CC desktop app in Microsoft Intune / Endpoint Manager? I'm just trying to get the CC desktop app on user laptops so that they can download whatever they need (or is available to them from their license). I've tried setting up the msi install file into the Windows MSI line-of-business app, which creates fine but then installs with a generic Windows error.This is to be expected as there are other files and folders alongside the msi file that are included in the zipped file you can download from Adobe. Thanks in advance!

Hi all,    Was wondering if someone can help. Im struggling to install Prem Pro (which I have downloaded from Adobe admin console) via intune. Keeps failing! Has anyone managed to install Prem Pro via intune before?    Thanks in advance!

Hello,I bought Adobe Creative Cloud and now I wanted to sign in to Creative Cloud. The problem is that I can't even get to the login window. I first click on sign in, then it loads for a few seconds and I get back to the same window. The whole thing repeats itself endlessly.How can I solve this problem?Thanks a lot in advance.

We request the Tax Residency Certificate and the RF1 Template, completed by Adobe

On January 13th we upgraded our Adobe Account to be a 'Business Account' with 2 licenses. Originally paying $76.99 per month, to now $232 per month. Now we don't have access to anything!!!!!! The Adobe support has been ABSOLUTELY TERRIBLE. I have had them on the phone over and over. I had one Adobe support lady on the phone while she was working remotely on my computer and still she couldn't resolve the issue, AFTER 1 HOUR!  How is it that you upgrade and then lose access to all apps!? All it says, is 'try' and 'buy' beside each app? Each time I try to load the app I can't, because I have to buy it!? Beyond frustrating!!  The last thing the Adobe Support person said was that "we need to push the apps to be manually available" whatever that means!? 4 days later... and still nothing! We are trying to run a business!?  Absolute worst customer service experience of any company!

I am the organisation administrator, and one of my users has a changed name and thus email address after marriage. I have tried changing these details via the CSV upload but it fails. I don't want to remove her account and create new because she will lose documents.Please help

You spoke; we listened! Have you found Domain Claim and Single Sign-On (SSO) setup tedious and unintuitive? We have some good news for you. Over the course of the past few months, we’ve been hard at work developing new SSO and user provisioning options that work for our customers’ identity ecosystems. We’re happy to announce that starting today, enterprise customers deploying Adobe products for the first time can now significantly reduce time to configure, test, and deploy with our newly released Azure AD Federation and Sync and Google Federation and Sync integrations, available in the Adobe Admin Console.   These integrations simplify the setup process, provide quicker enablement of end users to access Adobe products via Federated ID (SSO), reduce the complexity and time of claiming domains, set up SSO, and import users into the Admin Console. Pilots have shown that with the Azure AD and Google Federation connectors, a process that used to take up to a few weeks of configuration

I received a message I should renew my subscription but I already did that a few weeks ago. Please advice: is this SPAM? And how do I get in contact with someone from the support team instead of this way.  

We are a non-profit interested in the Creative Cloud Pro software.  We currently have 2 - 3 possible users that will most likely not use it simultaneously.  Do we need to purchase 2 licenses (at $80 each) or can 3 users use 1 license. Thank youBeth MFreedom Hill Horse Rescue

Last update Creative Cloud Services app removes ability to install older version apps lower than CC 2021 - this is noncence. Valid customers can't install older versions apps even using templates from barely working web admin console. Adobe support can't provide any pached older software standalone installers, ex. Illustrator 24.2.X and so one. I have 'All applications' subscription plan, so I need to ask every time 24 hours download link for all 30+ apps and keep this installers somewhere for all versions cc2013-2020? And where I can get _patched_ versions of these apps?Right now customers must use torrents to download software they pay for - what's the point to pay for a subscription then?I think this MUST be corrected, at least for admin console templates.

where do you open a ticket with Adobe Support Tech for paid-for support within the Abobe Admin Console?  (I see where to post within the support comunity for user to user support, but I'm seeing where I can post directly to a Adobe Support Tech instead)

Hello,  I have 4 licenses, but I am only using 2, will Adobe charge me for the 4 licenses or for the ones I am using.  Please let me know is important because that is a difference of $400 in pricing that I want to stop paying.  Thank you very much for the response

I have a three-seat license of Creative Cloud. Two admins and a regular user. One of the admins left the company over two months ago, but her profile is still listed in Adobe Admin Console. I have her admin login, and would like to make myself the admin. I was able to change her name in the profile to match my name, but I can't change her email address. I deleted myself as a user, but when I try to change her email to mine, it says mine is still being used. Can anyone tell me the best way to remove her as admin and replace her with my profile information? Thanks for any help anyone is willing to give me! Keith in Virginia   

Help! I've had to change computers and opened a new Adobe account under the work email. I am now connected with 2 accounts - and can't see my XD work files on the cloud, not on the business nor on the personal account. 

Does adobe renew automatically my Creative Cloud All Apps deal? Or i have to do something? My first deal ended soon.

Hi there, I'm getting a file sync error. I've looked online and tried this workaround:  1. Quit the Creative Cloud desktop application.2. In Terminal, copy and paste this command:rm ~/Library/Application\ Support/Adobe/CoreSync/options.tix3. Launch the Creative Cloud desktop application and start syncing. I get this response in Terminal: No such file or directory Also tried this one: https://helpx.adobe.com/creative-cloud/kb/fix-sync-issues-macos.html Neither has fixed the issue. Should I just create a folder called CoreSync in the above Adobe directory? Any help much appreciated,Kim

Unfortunately, I am here to try to get help because Adobe's technical support simply does not work. Last week I tried to purchase Adobe products, I did the whole purchase process and in the last step the portal gave me the indication that the purchase had failed. However the amount was taken from the credit card. I talked to the support chat and they told me that sometimes it happens but that in 48 hours the problem would be solved. I have an open case, but was never contacted by Adobe and so far the situation remains unresolved. I find unacceptable the lack of response and above all the lack of respect for me and my company.Does anyone have a direct contact so that once and for all I can solve my problem.

I Recently, I checked my adobe cloud, and all my apps would not show up in there except for acrobat and camera. I still had all my 2021 apps installed, and i tried to uninstall them, but it just didnt uninstall even after following all the processes. i tried many different things such as additionally installing the 2022 apps for some reason and went into the files and deleted them (i recovered the files after). please help me.

Goodmorning fellow designers, ive been on the phone with adobe and on the chat because Type 1 fonts will not be supported anymore starting 2023, which will mean if you're using adobe font folio fonts like gill sans, frutiger or helvetica none of these fonts will be supported anymore. Which means that if you're a designer of packinging, magazines, newspapers or inlays for medicine, you will have to search for an alternative yourself and the spacing of the fonts will be completely different. I guess that the persons who decided to stop using these fonts haven't thought about the consequences for designers globally.  The answer yesterday was, if you use it in pdf of eps you can use the fonts, apparently the support don't use Indesign of Illustrator because we don't put the fonts in contours 😞If you have a solutions I would like to hear from you.