Enterprise & Teams

I received a message I should renew my subscription but I already did that a few weeks ago. Please advice: is this SPAM? And how do I get in contact with someone from the support team instead of this way.  

We are a non-profit interested in the Creative Cloud Pro software.  We currently have 2 - 3 possible users that will most likely not use it simultaneously.  Do we need to purchase 2 licenses (at $80 each) or can 3 users use 1 license. Thank youBeth MFreedom Hill Horse Rescue

Last update Creative Cloud Services app removes ability to install older version apps lower than CC 2021 - this is noncence. Valid customers can't install older versions apps even using templates from barely working web admin console. Adobe support can't provide any pached older software standalone installers, ex. Illustrator 24.2.X and so one. I have 'All applications' subscription plan, so I need to ask every time 24 hours download link for all 30+ apps and keep this installers somewhere for all versions cc2013-2020? And where I can get _patched_ versions of these apps?Right now customers must use torrents to download software they pay for - what's the point to pay for a subscription then?I think this MUST be corrected, at least for admin console templates.

where do you open a ticket with Adobe Support Tech for paid-for support within the Abobe Admin Console?  (I see where to post within the support comunity for user to user support, but I'm seeing where I can post directly to a Adobe Support Tech instead)

Hello,  I have 4 licenses, but I am only using 2, will Adobe charge me for the 4 licenses or for the ones I am using.  Please let me know is important because that is a difference of $400 in pricing that I want to stop paying.  Thank you very much for the response

I have a three-seat license of Creative Cloud. Two admins and a regular user. One of the admins left the company over two months ago, but her profile is still listed in Adobe Admin Console. I have her admin login, and would like to make myself the admin. I was able to change her name in the profile to match my name, but I can't change her email address. I deleted myself as a user, but when I try to change her email to mine, it says mine is still being used. Can anyone tell me the best way to remove her as admin and replace her with my profile information? Thanks for any help anyone is willing to give me! Keith in Virginia   

Help! I've had to change computers and opened a new Adobe account under the work email. I am now connected with 2 accounts - and can't see my XD work files on the cloud, not on the business nor on the personal account. 

Does adobe renew automatically my Creative Cloud All Apps deal? Or i have to do something? My first deal ended soon.

Hi there, I'm getting a file sync error. I've looked online and tried this workaround:  1. Quit the Creative Cloud desktop application.2. In Terminal, copy and paste this command:rm ~/Library/Application\ Support/Adobe/CoreSync/options.tix3. Launch the Creative Cloud desktop application and start syncing. I get this response in Terminal: No such file or directory Also tried this one: https://helpx.adobe.com/creative-cloud/kb/fix-sync-issues-macos.html Neither has fixed the issue. Should I just create a folder called CoreSync in the above Adobe directory? Any help much appreciated,Kim

Unfortunately, I am here to try to get help because Adobe's technical support simply does not work. Last week I tried to purchase Adobe products, I did the whole purchase process and in the last step the portal gave me the indication that the purchase had failed. However the amount was taken from the credit card. I talked to the support chat and they told me that sometimes it happens but that in 48 hours the problem would be solved. I have an open case, but was never contacted by Adobe and so far the situation remains unresolved. I find unacceptable the lack of response and above all the lack of respect for me and my company.Does anyone have a direct contact so that once and for all I can solve my problem.

I Recently, I checked my adobe cloud, and all my apps would not show up in there except for acrobat and camera. I still had all my 2021 apps installed, and i tried to uninstall them, but it just didnt uninstall even after following all the processes. i tried many different things such as additionally installing the 2022 apps for some reason and went into the files and deleted them (i recovered the files after). please help me.

Goodmorning fellow designers, ive been on the phone with adobe and on the chat because Type 1 fonts will not be supported anymore starting 2023, which will mean if you're using adobe font folio fonts like gill sans, frutiger or helvetica none of these fonts will be supported anymore. Which means that if you're a designer of packinging, magazines, newspapers or inlays for medicine, you will have to search for an alternative yourself and the spacing of the fonts will be completely different. I guess that the persons who decided to stop using these fonts haven't thought about the consequences for designers globally.  The answer yesterday was, if you use it in pdf of eps you can use the fonts, apparently the support don't use Indesign of Illustrator because we don't put the fonts in contours 😞If you have a solutions I would like to hear from you.  

We have a team member that recently started. He has InDesign version 16.4. The company is using InDesign version 15.1.1. Whe he logs in (example below) he doesn't have the version he needs to install.Please help.Thanks.

Hello guys, what I'm interested in is to see if there is any way to trigger the update process since the auto update seems to be running in rather random time intervals, e.g. if it found an update and shows it in the ACC updates tab it is not directly installed. Even after restarting the computer it may not be installed.Now I tried to play around with RemoteUpdateManager and the setup.exe from update packages, but as I experienced it the updates do not get installed as long as an affected program is open/opened in the update process. Therefore I'd like to know if there is a trigger I can make use of, for the updates to start in AAC, so I could for example use that in a logonscript for the user, before they open whatever adobe product they use.So far I've figured out that pressing the check for updates button in AAC can trigger an automatic update for available apps, after restarting the AdobeUpdateService but that also seems to be inconsistent and fiddly and since I can't guarante

Hi Forum, I had to remove a active User from the Adobe Admin console. Now i want to remove the (not more used license) for Adobe Creative Cloud. How can i do that? For now the admin console simply tells me that i have 0/1 assigned Adobe Creative Cloud Licenses. Thanks for any advise. Chris

This is an old topic and I am bringing it up because it's absurd that it has not been addressed to my knowledge. I maintain a personal license for some apps. Primarily photoshop.I also have licenses through work for a variety of apps.Currently (still) no methods of convenience to aid in using both.This is EXTREMELY common and we should have a solution by now given how you have forced us into your online account subscription model bandwagon.

Ok, here is a rant.  Our company cancelled 3 licenses back in December 2021 prior to our billing date.  Customer service sat on our request until after the billing date and then informed us that since we didn't cancel prior to the billing date (we did but you didn't process), we would not receive a refund for the 3 licenses because it was after the billing date????? but it wasn't Every time a call to discuss this matter with customer service, I am transferred to somebody else, I explain it all, get transferred again, explain it all again, to be transferred  ie. the phone rings and rings like I am being transferred to somebody else and then it disconnects.  This has happened numerous times. My advise to you is don't trust them!!!! Get your cancellation in writing and don't count on a phone call as confirmation of changes to your account. What a joke and horrible business practice.  I hope I save at least one person from going through what we have

Hi I've recently purchased a new MacBook Air , but every time I try to install an app from the creative cloud I get error code 403 . Does anyone know how I can fix this as my college doesn't even know who their administrator is . Adobe say they can't help as it has to be done through my college. Any help would be much appreciated. 

Bei einem unserer Nutzer haben wir das Problem, dass Sie sich geraumer Zeit nicht mehr bei Creative Cloud und auch der Adobe Bridge anmelden kann.Im gesamten geht es darum, dass uns mitgeteilt wird, dass kein Internet vorhanden ist, oder das die Firewall die Verbindung blockiert.Das können wir aber nach etwas Ausprobieren, ausschließen. Also Creative Cloud lässt uns nicht rein und sagt sagt sofort: "Adobe-Server sind nicht erreichbar" "Überprüfen Sie Ihre Firewalleinstellungen, vergewissern Sie sich, dass die Zeit auf Ihrem Computer korrekt eingestellt ist und versuchen Sie es erneut." Bridge meldet: "Wir haben Probleme mit der Verbindung" Ihr Abonnentenstatus kann nicht bestätigt werden" Eine Neuinstallation, ist ohne Weiteres nicht einmal möglich, da die Creative Cloud immer sofort den Fehler ausspuckt und nicht weiter machen möchte.

I recently gained access to a new Adobe Creative Cloud account that comes free with my University. I would like to cancel my old Creative Cloud subscription but don't want to lose all of my files. Is there a way to transfer them all to my new account?

Hi, updates Ps 23.1 and LrC 11, aren't available. I have still Ps 23.0.3 and LrC 11.01. I have follow any troubleshooting Adobe propose, but still nothing. Macbook pro is late 2016,2,7 GHz Quad-Core Intel Core i7, 16 GB 2133 MHz, Radeon Pro 460 4 GB OS 12.1. Any halp will be appreciated. Thanks. Savvas

If you're in the Education sector or using Adobe Admin Console to manage your user license, you will might came accross this.The story goes like this. We used to have Shared Device Licenses (SDL) for lab computers and Named licenses (for home users). However, we have changed our MSP who supplies the license to a different one, also Adobe removed the option for the SDL all together. When our old license had expired some of our users started experiencing expired license errors, despite they had the new license assigned and repackaged Creative Cloud apps installed as well. Well, as you have guessed, Adobe is not the pinnacle of managing enterprise environment efficiently. After many wasted hours and testing, we have found all you need to do is to remove the "C:\ProgramData\Adobe\OperatingConfigs" folder and reboot the computer. The End 

One of our student is unable to login to creative cloud when try to login it just say blocked from signing in.can you please help?Thank you.

Hi,It appears that Fresco and XD are both UWP (universal windows platform)-applications, but I've been unableto find a way to distinguish them, when building an installation package - is there a list, somewhere?I'd really like to know, before downloading ~25GB, because the UWP-apps are unwanted - and attempting toinstall CC with any included makes the entire installation fail and roll back.If there's a cmdline parameter for telling the MSI (or setup.exe) to skip UWPs, that'd be fine too. Best regardsPer

I reached out to support and they told me to post to a community, always a good sign... Anyways, we are trying to enable single sign on according to these instructions: https://helpx.adobe.com/enterprise/using/set-up-identity.html#sa_src=web-messagingThese are the first two steps in the instructions: Sign in to the Admin Console and navigate to Settings > Identity.Navigate to Directories tab, click Create Directory.  However, when we get to the second step, the Directories tab does not exist.  Please adivse.