Enterprise & Teams

How do you feel about how hard Adobe tries hiding ways one can reduce their number of licenses? They don't have any direct way of doing it. After you're able to navigate through a maze of links and pages to find someone to speak to, the agent tries to waste time so you don't cancel. However, if you still have the fortitude to navigate your way through their agent and finally get confirmation it will be reduced, it's lunch time and you lost half your day on this. These strategies are second to only a Turkish bazaar spice salesperson.  Just give me my darn cancel button.

I haven't been able to use Creative Cloud for several days. On Wednesday, November 17th, I called customer service. After talking to several people, I was told my case was “escalated” to an senior expert and to expect a phone call in 48 business hrs (!!!).We have not received a phone call and are still unable to work.We've tried calling Adobe, but all we get is the recursive menu and are unable to talk to a human.We've tried talking to Chat, but yesterday they said we should get a call in a “few hours.”Honestly, this is absolutely the worst customer service.

The website keeps taking me in circles, and I have been on the phone waiting to speak with customer service for TWO HOURS. This is not acceptable. Help!

Hi Everyone,This is a cry for help because I don't know what else to do.I'm not a teams user I just have a personal license. 2 days ago I got an email thanking me for my order for a teams license for a university I've never heard of for hundreds of dollars a month. My account was hacked.The hackers were smart enough to immediately change my email out of the teams account so while I got charged, I can't see the account (I do have the account number from the email).I verified that there was an unauthorized log in from Albania (never been there) that I killed right away. In the meantime trying to get adobe CS to flag my account as hacked has gone nowhere. They keep asking me if I want to cancel my subscription, but then ask me for *my* (now new) email (the hacker's email I don't have) and we run around in circles. Meanwhile those licenses I'm assuming are being sold in the dark web at my expense. I've disputed the transaction with my bank so that's happening in parrallel. Has an

Hello, I have a disconnection problem, I use to have a creative cloud licence from my school.But now they deactivate my licence and now I cannot disconnect from creative cloud .Who has a solution?

Hi there! We recently started to move all of our libraries over to "team" libraries. Most have converted over smoothly, but we are having issues with one in particular. I (the owner) have selected "Move to Team," and see a duplicate now as a team library, but the original remains. The other individuals in the team are not able to see the new team library, only the original. The odd thing is, when I'm logged in on the browser app, I can see the original (Ethel M) and a team version (Ethel M 1). When I am on the desktop app, I only see a second version (Ethel M 2). I am not able to add anyone to eiher team libraries, and my team is not seeing it. On top of that, my CC Library app has been "syncing" since I moved over that library and will not move past the 99% mark, or complete the syncing process. Has anyone run into a similar issue or have a way to troubleshoot? Screenshots attached.

I get this error message intermittently on pdf files I try to open from MSO365 SharePoint, the file is fine on my local drive.  Most pdf's open just fine, but occasionally this occurs.  I've tried renaming and uploading, but does not work.  Anybody?   You may not have permission to access the SharePoint file being used in this workflow.If you continue to encounter this error, please consider contacting support and referencing session 2e7f2c70-5a1c-4157-b026-26227883bed2.

Hello, I am a teacher, I want to use cloud creative. I am trying to find out about the subcription of Creative Apps. Does the subcription lock to me or to one computer? Because I am a teacher we are all sharing the computers like hot desking system. Would I able to use my adobe creative cloud on various computers, but once at a time as I will be using it for me alone. Is that possible. Also some classes have an apple and some have a PC.. would my own subcription creative apps can use both computers and able to do my designs on any computers? If the subscription is clocked to me, does it mean I have to install the creative apps and I have to sign in and sign out everytime?

Hi guys,Is there anyway to include a field for last user login date (e.g. last time they actually opened Acrobat DC or Creative Cloud and a sign in occured) when bulk exporting user group lists? I'm trying to go through the list of users in this group and removing licenses from those that are no longer with the company, but I assume there is a faster way of doing this than searching AD for every user in the group to confirm whether they are still active. Thanks in advance for any input! 

Hi As a Firm, I want to manage our licenses more efficiently. Obviously nobody wants to pay for something that isn't being used.Is there a way to have either proactive/reactive logs to tell me if someone hasn't used the license for x number of days? Thanks

Hi, We are of team of 7 and all working remotely since the pandemic started . We are all set up with an Adobe CC account, a OneDrive which we use for documents and a VPN access to our office machines. Since my team and I have been working from home, we found that team members are reluctant to share files unless you ask them to - that's specifically relevant to the designers, who should be using the same working files and graphics. To remedy that, I was wondering if there a way to create a shared 'common' space on the Creative Cloud where people can access all files without having to share them manually? I'm envisioning something like a server... Thanks for your advice!  

Is there a way to audit logins to see which IDs have not loged into Adobe over a certain amount of time? I am basically tryign to find an easy way to verify that everyone who has access still needs access.

i have creative cloud teams plan, i could not install photoshop in my system. It shows Not compatible. how can i fix this.

The application gives an error during installation 11/18/21 10:15:49:403 | [INFO] | | ASU | MSIInvoker | MSIInvoker | | | 6696 | Build Version - 1.17.0.211/18/21 10:15:49:403 | [INFO] | | ASU | MSIInvoker | MSIInvoker | | | 6696 | Logging Level verbosity Set to 411/18/21 10:15:49:443 | [ERROR] | | ASU | MSIInvoker | MSIInvoker | | | 6696 | Error in opening MSI database. Returned Error - 11011/18/21 10:15:49:444 | [ERROR] | | ASU | MSIInvoker | MSIInvoker | | | 6696 | Failed in fetching the package option XML and install language info.11/18/21 10:15:49:463 | [INFO] | | ASU | MSIInvoker | AAMEEUtilities | | | 6696 | Uninstaller location is :: C:\Program Files (x86)\Adobe\Adobe Creative Cloud\Utils\Creative Cloud Uninstaller.exe11/18/21 10:15:49:505 | [INFO] | | ASU | MSIInvoker | AAMEEUtilities | | | 6696 | Uninstaller launch location changed to temp location :: C:\Users\admin\AppData\Local\Temp\Creative Cloud Uninstaller.exe11/18/21 10:15:49:505 | [INFO] | | ASU | MSIInvoker | AAME

necesito eliminar plan, no tengo la opcion de eliminar el plan hace meses, he escalado el tema con soporte  y no tengo solucion. favor su ayuda, de lo contrario no tengo mas remedio que bloquear mi tarjeta de credito. son unos descarados.pesimo servicio.  

Hello Community, This is the 2nd post for this issue as I don't see the last one anymore?! Here is the previous response from an Adobe Employee: (I originally uninstalled everything Adobe, then did a fresh install of just Acrobat Pro DC) "Hope you are doin well and sorry for the trouble. As described, After reinstalling the Acrobat Pro DC , the Creative Cloud, Adobe Acrobat Distiller DC, and Adobe Acrobat Reader have all shown up in the list of installed programs.Adobe Acrobat distiller is an integral part of the application and runs in the background. It is used to convert the Postscript documents to Acrobat PDF format.As mentioned you dont want the Creative Cloud Desktop Aplication and Acrobat Reader DC, you may remove the applications from the installed applications from the control pannel menu (For Windows) or you may move the application to trash (For Mac)If it still doesn't work, you may use the Acrobat Cleaner tool to remove the applications using the link https://labs

I haven't been able to get in touch with someone to submit a request for bulk upload. How do you go about this? The customer service is almost non existant since i can never get in contact with someone.

Wie kann man bei den Benutzern den Vor- und Nachnamen ändern, bzw. hinzufügen?

Help.Our Business account is targeted by hackers and they are using PrePaid Creative Cloud cards to activate a 30-day trial under a "Personal Adobe account" running along side the business. After the trial ends, it will bill our business account $69.99 a month. This is a terrible practice.It is happening to a number of our users, we have MFA, changed passwords, logged out of everyone out, but it still seems to keep happening. Adobe isn't helping and they always say they need to escalate to their fraud dept, and it takes weeks to hear anything. We have tried to get a refund from Adobe but they said since its under your business and an authorized user, they won't issue a refund even though they confirm it was setup using a prepaid account. Why would we use a prepaid card when we have a business license portal. Why would 7 of our users go out and get prepaid cards for Creative Cloud? They wouldn't! Our account was compromised we enabled security, and its still happening. Adobe needs to co

we have added new licences to our console rather than renewing individual licences but the new licences can't be activated as the software is looking for the old profile. How do we resolve this?

Hi,I am running the admin account for our company and i have just purchased a yearly subscription too adobe acrobat pro dc which for some to me unknown reason does not show up in the admin management console but is automatically assigned to my personal account. This subscription was meant for a different team member. I do not know how to correctly transfer it to the team member as it does not show up with other licenses in the admin console.I would appreciate any help with this.Patrick

Hi everyone, I'm looking in wich channels can I do Test A/B in Adobe Campaign, but I only found email / newsletter channels. Are there any other channel where can do it? Thanks in advance!

I bought Acrobat and Photoshop but when I connect to LWS the login goes through but I always find myself on the page :licensing.adobe.com/sap(bD1mciZjPTAwMw==)/bc/bsp/sap/zavllogin/not_licensing.htmthere is a big bug...It doesn't dépend on browser.Thanks

Currently on a plan provided by the school and at school im signed in on the same account and i have access to all adobe applications, and it used to work at home but i sign in and i have to start a free trial for the applications and when they are over i have to purchase the apps, like i said it used to work and depending on the way i sign in sometimes it will just say that the apps are up to date or it will say trial expired, and sometimes next to all the apps it will just say install but other times it will say try and buy. 

I cannot login to Indesign I get multiple system errors.Tried to access chat on Adobe. It says I am in Enterprise system, so I have to contact that admin. Looked up info on Admin and there is nothing there.I am new to this job and not sure what to do next.