Enterprise & Teams

Добрый день. Все работало хорошо, но как только мы купили еще один продукт, иллюстратор и зарегистрировали его на другое ЮЛ фотошоп не может проверить лицензию.Дело в том, что оба продукта привязаны к одному аккаунту и к одному адресу электронной почты. Хотел бы уточнить, как бороться с данной проблемой. В ЛК уже привязаны обе лицензии. Фотошоп проверить лцензию не может, а по иллюстратору я еще не проверял. Не запускал приложение.

In a school environment and one of my students can sign in using the Sign in with Google option.The student gets message that says Error.....  try again later.I confirmed that the password is correct. I tried deleting files in the OOBE folder.reboot comp and no luck. I have other students use the same computer without any issues.  

We are running into major issues with Creative Cloud in our classroom. Our students have individual licenses w/in the Enterprise account, and suddenly multiple students are unable to access our shared library of assets. At least 4 students are unable to sign in and see our shared library. We have uninvited them, and reinvited them multiple times. Yes, they can use the products, but we NEED them to use the assets in the library. Any advice on how to correct this would be appreciated! Our yearbook depends on this working.

I cancelled the plan during the trial period and I am still being charged for a monthly fee.There is no contact details  information for Adobe.I did receive a message saying 'Sorry to see you leave'. Not very honnest.Does anyone have an email address or phone number? 

What is this Update to the Data Processing Amendment to reflect the new EU Standard Contractual Clauses? 

Как видите, оно и на Виндовс 10 может появится..

I need to update billing info becuase our credit card expired and we have a new one.  The link is broken and I can't find any other method of getting to a screen that allows me to update my payment.  

We had an Adobe staff memeber set up our teams account but it seems to have the wrong name. When I sign it to the account I am signing into altitude-business which means the documents come back agreement between altitude-business & client. This is not correct and it needs to be our full name Altitude Business Group. The information was provided at time of set up but has still been done wrong. I am requring an urgent fix. All the spots I can change have been updated to be correct. 

Some colleagues and I have Individual accounts, all full package. Is there an easy way to move them all into a single business account?

Is there a way to change the user name after their account has been created? i dont see the options to do that under their user profile. I see the options to edit products, user groups, and admin rights. but i cant figure out how to change their name (or email). Their is no edit oiptions for user details. if anyone can help me thank you

Hi,before account split to enterprise and private i was member of few adobeprerelease program. After the split all membership was left on my private account. I was unable to use it because there is no licence on private acc. I have tried to join programs on enterprise acc but i get error of e-mail already in use. I have left all program form private acc and tried to join on enterprise, but i get same error message.How to rejoin again on enterprise?

I am trying to remove an old directory containing 2 domains from an old license to sync them with our new license, however I am getting -  "The following domains have users and cannot be removed. You need to remove all users with these email domains before you can remove these domains." I have been through the users and directory users tabs and removed every one I was able to, we still have ~1000 that cannot be removed as the box next to them is greyed out. Any advice would be greatly appreciated!James

How do I activate this function? Azure Sync (adobe.com)

[Moderator moved from Creative Cloud to Enterprise & Teams.]After the new update that introduces groups within groups, my team and I have noticed that the search feature is now very slow. Is anyone else having this issue or know how to fix it?Thanks!

Hi, I have an Enterprise account with 1TB storage but for some reason I can't get Lightroom CC to recognize my account. It just keeps saying my trial has ended. (I have tried signing out and signing back in and checked the host file). Any help would be appreciated.

I've read a lot of the information available on Creative Cloud files and it seems very fiddly to share files with your team members.  We have a large design team who currently use the company server to store and edit our project files. I was hoping for our team to start using Creative Cloud files instead and use our server as a backup. But it seems there is no central location for the designer to browse ALL files and choose what they want to download to their machines to edit and re-upload like a server. The only way I can see to do it is to have a 'Projects' folder that is shared with everyone, but this would download and sync every file to everyone's machine regardless of whether they would need them or not.   My question is: Is there a way team members can browse all files and choose what to sync to their machine without having to download everything or have individual files manually shared with them?  

Hello everyone, I can't contact the Admin for a consultation, I was directed to contact the system administrator but I don't know how, is there someone here who can help me please.

Hi, I have a working FRL setup, but I have one user who does not get a license specifically for Photoshop but does get one for AE on the same machine. All other users get the license on the same machine for all apps. This makes absolutely no sense, any ideas?

Hi there, I was looking to upgrade my storage plan (which is currently 4GB). When I was there I saw that with my enterprise ID I should be getting 82GB's of storage, does anyone know how I can get this storage back? Also, I checked and it's not a visual bug, once I got to 4GB's it stopped syncing to the cloud. Thanks in advance, Ryan. 

Hi All,Have you ever had your university subscription terminate unexpectedly?  As a student of Auckland University we have access to Adobe products using our student email accounts however, creative cloud products I have been using have stopped and now require me to buy them.Any help would be much appreciated.  I have tried uninstalling and reinstalling.Thank you Support Community,Dan

If you could tell me how to chat with a counselor on Adobe's website, I'd appreciate it.

Hallo, ich habe ein riesiges Problem und jetzt am Wochenende erreicht man den Support nicht, was eine Frechheit ist, wenn man die hohen Preise für das Abo bedenkt! Seit dieser Umstellung gestern irgendeine sinnlose Zusammenführung von Diensten ist eine meiner 2 Lizenzen verschwunden. Wie komme ich da ran? Ich zahle 2 Lizenzen unter der selben Basisemailadresse, die Lizenzen waren aber jeweils anderen Benutzeremails zugeordnet. Diese Emails sind weiterhin in der Konsole vorhanden. Aber es ist nur noch eine Lizenz zugeordnet. Die 2. ist einfach verschwunden. Geht das noch Jemanden so? Wie bekomme ich die Lizenz für die ich bezahlt habe, wieder? HILFE! Ich muss arbeiten, auch am Wochenende.

Hello, my Creative Cloud Desktop App does only show a white screen (Windows 10, Build 1909). I tried several solutions I found in the community, but none worked so far: 1.Updating Creative Cloud Desktop and deleting OOBE-Folder content and restarting (https://helpx.adobe.com/creative-cloud/kb/creative-cloud-app-doesnt-open.html)2. Repair Creative Cloud Desktop3. Uninstall and Reinstall4. Rename [System drive]:\Users\[username]\AppData\Local\Adobe\OOBE\opm.db like suggested https://community.adobe.com/t5/download-install/cloud-desktop-app-is-blank/td-p/5316273?page=15. There are no special characters in the account name, like described in https://helpx.adobe.com/creative-cloud/kb/blank-white-screen-ccp.html There are a lot of Adobe and CC tasks running (with hardly any CPU/memory usage), but  the mouse wheel keeps spinning, no matter, which program I'm working in.This goes on for hours and stops only, if I kill the CC tasks. Any other suggestion? 

Hi,Today I 'migrated' my adobe from a school account to a personal account, which I assumed would include all indesign, photoshop, etc files from university within the migration that I had created under this discounted school account. I was informed by the Uni that I needed to use the migration system to move everything into a seperate personal account by the 30th as to not lose anything (important files in there!) I did the process as instructed and when opening the 'personal' adobe account that I asked for it to be migrated to, all that shows up as having been migrated is one icloud document from ages ago, nothing else. It is SO hard to find any way to contact Adobe directly, so I wondered if anyone else had a solution for this as I am now under time pressure to get everything backed up before the 30th. Thank you ! 🙂

I am having an issue with an Adobe account for a fellow employee. As of 3 days ago my account was divided into two profiles: Work and Personal, with all of my shared files and library living under personal and not team. I was wondering if it was possible to have the personal account removed and the assets were transferred back to my business account. This is something that is directly impacting my ability to effectively collaborate and work with my team, resulting in me having to switch back-and-forth between personal and business accounts. Here is an article that may be of some help, but I honestly am not sure what the fix is here: https://helpx.adobe.com/enterprise/kb/introducing-adobe-profiles.html#personal-and-businessUpdate: I can no longer open files shared with me from members of my team, which means it is impeding my ability to complete my work.