Enterprise & Teams

 Hi, I have a student Adobe subcription that will expires soon (the ID is my student mail). I stocked many files (AI files mostly) in the Creative Cloud. I took myself a Creative Cloud subcription as I'm no longer a student, so I was wondering how can I migrate easily my student account files (that are stocked in my student Creative Cloud) to my new account ?  Thank you very much for your help !   

First, Adobe support is some of the most useless I have ever encountered, I am beyond frustrated at the scenario below but I will rant about that separately. My problem...I've had a Creative Cloud account since the service launched, paying for the full plan. I mainly use Photoshop and Premiere Pro and have increasingly been using the cloud storage for saving my files, however as of yesterday all of my files have been deleted with no warning and no explaination.  A few strange things also seemed to have happened to my account which may help anyone trying to help me solve this:- About 3 days when I logged into Photoshop I noticed it was asking me to log in again, I did this but thought it was strange. - When I logged in it asked me if I wanted to use a 'Personal' or 'Company' profile. This has never happened before, I won my own company and I use my company address as my username - I'm not sure what the 'Personal' account would be. Either way I have tried logging in as bot

Our company has quite a few Adobe apps subscriptions ranging from CC to individual apps. We have full-time, part-time employees and contractors. There are times when we only need certain apps for a few weeks or months, but we have to bear the annual subscription just because there's no option to only subscribe for a month or two. We are seriously considering a move away from Adobe to a more affordable solution because of this. EDIT/UPDATE: We are on Adobe Business plan (Moving to the Enterprise & Teams forum by Mod JSM)  

My plan includes 80GB of cloud storage but i only have 2GB of cloud storage available, even though it should be 80GB 

I have tried everything in these forums, but I cannot get files to sync.  I am working with audio files from Adobe Audition.  And I currently have over 3000 files that will not sync because one file is holding everything up.I had a folder with a space at the end of the file name. Oops.  Apparently THE single biggest error ever. This is when the syncing became and issue and here is what I have tried:- I moved that file out of the CC. - I deleted that file from the computer and Creative Cloud Web and permantly deleted it- I restarted both machines (one a mac and one a PC) The problem originated from the PC.- I restarted Creative Cloud on each machine.- CC still shows the folder in it's original place on my computer even though it has been deleted on the web- ALL of this angst and crap for a program that I hate in the first place but I cannot get it to completely get rid of the file and I cannot sync files which today alone has been a 5 hour time suck. HELP!

Our dashboard shows 6 licenses and we have 4 users assigned. I want to add a licenses to one more user but in the dialog box I only have the possibility to add 2 users.I would simply add 2 users but the problem is that one license will stop and we do not want to extend it.

I have been trying my best not to get angry, but I'm at about the end of my rope with this insanity. I installed the Creative Cloud app in order to do school work at my house, but after it working for all of one night, it now defaults to an infinite loading screen that says Loading Creative Cloud. After a few minutes, I am greeted by this error message: "Adobe Creative Cloud is needed to resolve this problem. However, it is missing or damaged. Please download and install a new copy of the Creative Cloud from 'http://www.adobe.com/go/adobecreativecloudapp'. I click on repair, and allow the repair process to do its thing, and still nothing. I have used the Limited Access Repair tool to fix the hosts file, still doesn't work. Used the Creative Cloud Cleaner tool to clean everything out and then reinstalled. Still won't work. I have gone into regedit and manually deleted all Adobe keys then reinstalled after using the Cloud Cleaner again, and still nothing. I could really use some help. Th

Bonjour, Je créer un compte dans ma console admin et quand l'utilisateur se connecte, c'est sous un compte personnel.  J'ai supprimé le compte et par la suite, supprimé son compte personnel.  Maintenant, je ne suis plus capable de créer son compte de nouveau.  Je lui ai créé un nouveau compte avec une nouvelle adresse.  Lorsqu'elle se connecte, c'est encore un compte personnel et non business. 

I am led to believe that there is no way to customise the setup and storage requirements of Adobe Update Server using the Setup Tool. We use a virtual machine and the storage on the 'updates partition' just passed the 300GB mark. I don't believe that the size of the updates collection is warranted by the service that we require from that server (to update Creative Cloud). I am considering manually removing updates from the AUSST folder structure for products that are not in use (such as CS5). I imagine the server will still believe that these files are present and so incremental synchronisation will continue to download only the newer updates.   i) Is there any guidance/rule of thumb regarding determining what updates would not be required (or generally managing the storage size)?   ii) As an option for AUSST in future, would it be possible to just maintain a log of last downloaded files so we could determine which files had not been required ever or for years?   Thank y

One might surmise that Adobe, above ANY other business, would email their bills with PDF attachment. After all, isn't / wasn't that one of their primary, if not first, products? Geesh. Maybe I need glasses or am going blind, but I have searched every single tab and every single drop-down, and I CANNOT find anything related to a bill. All I've been getting is an email that reads: "Your monthly invoice for [my company] is available." Anyone else? Any ideas? I've been on hold awaitng phone support FOREVER.

I manage the adobe CC access for my company. We have a lot of people and only a few use Adobe CC but was wondering if there is a way to identify users in Adobe admin who have not signed in for X number of days. Then we can proceed to unassign licenses.

The past 2 days adobe has been kicking memebers of my team out and saying that their license has expired. I go onto the admin console but they are still assigned a license. It seems to happen one after another and fixes itsefl after an hour or so. was wondering if anyone else has had this issue

Adobe CC prompts me to sign in to Creative Cloud, I click sign in, it loads, and then asks me to sign in again. I need help because I am trying to install adobe audition for school and because its for school, when I try to contact Adobe support I am unable to do so. I really need help, I dont know whats going on.

Unable to edit the namesfields for users with assigned licenses since a couple of weeks, anyone knows what to do?Mvh Tommy Hal

Dear community,I would like to ask you for help with setting up Adobe Creative Cloud for our company WSA. We've done everything that we could on WSA side, and Adobe CC is still not working like it should.The problem we face is, that either CC isn't working at all over WSA, or it is working for the first minute after you launch CC And then stops working - saying that you need to connect to the internet... The only solution is to restart whole device, but then CC is working again only for one minute. I've read I think all guides from Adobe of how to configure Adobe / CC for WSA. We've added all URLs that we could find on Adobe site (list in attachment), as well as these regular expressions:\.adobe.com\.adobe.io\.amazonaws.comWe tried it with ID Profile that requires authentication, also with iD profile with anonymous access, without authentication.. Decryption policy and access policy set to PASS-THROUGH, allowed all applications, all categories... Nothing of it worked and Adob

Hi everyone, In our business there are 300+ computers that need to have the following setting changed from ON to OFF."Show online storage when saving files". This option is enabled by default. Does someone know how we can change this option with a script via our RMM system? A powershell/.bat script is okay. Even register edits are welcome. Thank you in advance. 

Hi, we have Business ID, an account can not login and have this issue ( Access disabled for security reasons) what should i do ? Thank you

Holy cow, it's not just me. I accidentally created a teams account and now I can't get rid of it!   There has to be some way 😞 Nobody's answering on the chat    [moderator detached this thread from a different one. Problems are related, solutions differ]

Hi, I need to change the password for all users in one time. Can i do it with CSV?It will be the same password for each users.  regards

Dear all, Last week I added an extra CC license to our license pool. I created a new user and assigned the licens to it. Wherever I login with the new user, I get the message that the user uses a free account with a temporary trial license. When I log out and back in with the admin user, I can see the new user with the CC license assigned to it. I tried to remove the new user and created another one, but still same problem. Am I doing something wrong, or is there anyone who knows how to solve this issue? Regards,Arjan

Hello!   After updating my iMac to Catalina, I am trying to update all Adobe products through Creative Cloud app as usual. I get "Exit Code: 116" No security software is installed. Tried relunch CC App & rebooting iMac. Catalina's Security & Privacy section in System Preferencies has no usual messages, as when something is being blocked by the system.   My System specs: macOS Catalina 10.15.3 iMac (Retina 5K, 27-inch, Late 2015) Processor: 3,2 GHz Quad-Core Intel Core i5 Memory: 24 GB 1867 MHz DDR3 Graphics: AMD Radeon R9 M390 2 GB

Hey my Adobe colleagues,Is there a way a whole team can share in a folder of adobe cloud docs? The creative cloud app and website won't allow me to share folders in my cloud docs, only synced files. What's up with that Adobe? I want to keep the functionality of the cloud docs (Co-editing, remote storage etc.) so syncing local files won't really work. 

Unfortunately we are not able to to change the 'Contract Owner' beacuse of following:   De geselecteerde gebruiker heeft geen account gemaakt of bevindt zich niet in hetzelfde land of dezelfde regio als uw organisatie. Selecteer een andere gebruiker.   "The user do not have an account or or belongs to another land or region as your organisation".   The user do have an account and it is not clear what to amend amend about the 'region' - please help.

We are a very small business, and while I have full access to the Creative Cloud suite, my three staff are all on subscriptions to Acrobat Pro DC - which up until two days ago allowed them access to Adobe Fonts as well. As of yesterday, they can't activate any fonts - even though previously activated fonts are showing up in Word etc - but they don't work. As manager, I go to the Admin Console and I can't make any changes to ensure that they can access Adobe Fonts. I'm paying for them to be able to do their work and we're losing hours becuase they can't deliver client projects because fonts they'd previously licensed are suddenly not working! I've logged in and out of the CC App and their online accounts as them - but nothing I tweak will tell their accounts that they're able to access the Fonts side of things. What's really weird is that even if they log in under their Business profile (rather than the new Personal profile), when they reach Adobe Fonts, it seems to think that they're t