Enterprise & Teams

I just wanted to clarify that if a user is on a Adobe enterprise license and if we want this to be converted to a shared one i.e. one email id and password but multiple users, is that allowed legally? if yes, could you let us know if there is any Adobe official documentation supporting it? 

I have a user in our orgizanation that has a license for Dreamweaver but in Create Cloud it saids its locked? Could someone tell me what direction to go.   Already did the Firewall - allow the app through it. Cred Manager trouble shooting steps - Nothing  

I have cancelled my annual plan within 14 day of renewal but still, my plan will be cancelled next year why 

Bien le bonjour je présente-ci mon problème : J'en en effet l'année passé dans le cadre d'un cours souscrit à un abonnement acheté pour 26 euros en passant via illustrator , le soucis étant que je me suis fait débité de l'argent mais que je n'ai tout de meme pas accéder à l'application m'affichant ce système d'erreur : application non disponible dans votre pays . Désormais je me fais arrcher 26 euros sur indisign et illustrator tout les mois et ce depuis un an j'ai déjà perdu plus de 600 euros dans cette histoire et j'aimerais vraiment que ça s'arrete . Car le problème c'est que peut importe le compte sur lequel je me connecte pas moyen de trouver la formule et de l'annuler comme si elle n'existait pas pournatnt elle existe belle et bien en témoigne mon compte en banque j'aimerais juste trouver un moyen de faire césser ces payements  

How can I use creative desktop app to install the application ? When I login the creative desktop app, I have to choose differenet profile, I find there are few with same organization name, how can I choose the correct one ?

I am a CC Enterprise user on an M4 MacBook Pro running Sequoia 15.5. The CC desktop app (v. 6.7.0.278) gets stuck (spinning beachball) at the "Welcome to Adobe Creative Cloud" modal dialog on one user account on this machine (an admin acct) but not on other user accounts. All installed apps are up to date. Activity Monitor shows "Creative Cloud (Not Responding)" and CPU usage at 188%, with 54 active threads. CC repair tool did not fix the problem, neither did CC uninstall/reboot/reinstall/reboot, neither did complete manual uninstall and reinstall with reboots in between. Any suggestions of how to get the CC utility working properly would be much appreciated! Like: is there a way to get it out of OOBE mode by editing a preferences file? Nothing ChatGPT has suggested has helped.

ello, I am a student and once time I need to use Adobe Illustrator so I signed up and used the tool, I just thought that after using one month being charged I will cancel the service. Now I can't cancel the service because of the cancellation fee. And I dont know why they draw me 2 packages of tools that I was charged one for 39$ and one for 58$. Do you know how to report that issue and cancel the service as I am a student now I dont have job to pay any further service. Any help would be appreciated! Thank you.

Ich bezahle mit SEPA-Lastschrift und es wird angezeigt, dass die Anmeldung erfolgreich war, aber ich kann kein Passwort festlegen und ich kann nicht überprüfen, ob meine E-Mail-Adresse ein Abonnement hat!

i am in enterprise adobe creative cloud app using with adobe creative cloud desktop updates after not able to login continously error .

Hi Adobe, Today i joined a team after that I have lost access to Behance My old Behance username is https://www.behance.net/mprayagraj . whereas If I log in through same email id and password it redirect me to a new id https://www.behance.net/mprayagraj1 . Now I am not able to access my old one I searched in this forum but there was no solution. Also I am not able to see an option of Select Profile automatically which is mentioned in https://helpx.adobe.com/enterprise/using/manage-adobe-profiles.html . Please help me.

My organisation is paying for Acrobat Pro licence.When I try to edit a document, adobe asks me to sign up for a free trial.This is already paid for!!Yes, I am logged into Adobe.Yes, I should be able to edit documents unde the existing, paid for licence.Extremely exasperating!!Please either enable the features or provide a refund,

We’re excited to highlight a flexible deployment feature for educational institutions using Shared Device Licensing (SDL): License-Only Package. This option allows you to assign a Shared Device License to lab or classroom computers without reinstalling Creative Cloud apps.   Go to Admin Console Key Benefits: No reinstallation needed – Apply licenses to existing Adobe apps. Fast deployment – Streamlines the license activation process. Cross-platform support – Available for both Windows and macOS (Intel, Apple Silicon, and Universal builds). Efficient lab setup – Ideal for refreshing lab machines at the beginning of a semester or academic year. How to Create a License-Only Package: Go to Admin Console > Packages > Packages. Select Create a Package. Select Shared Device Licensing, then Select Next. Skip app selection by selecting Next on the Choose Apps screen. Continue through the remaining screens and finalize your package. For

administration console does not allow adding users

Estaba realizado la compra de suscripción anual, ingresé datos de la tarjeta se hizo el cobro normal y al final lanzo error pero si se realizó el cobro, intenté por segunda vez y sucedió lo mismo y necesito una solución al respecto me pueden ayudar

I needed to use adobe illustrator momentarily for a over the summer school project earlier this week and I took the Adobe free trial for it. Now I have no need for an adobe subscription since the project is done, but I have an issue. I cannot find where to cancel my subscription, infact it seems as if I had no free trial at all. I got the verification emal, I did fill my card information and I got the email that I will be charged on june 24th if I don't cancel my subscription. I checked my account information and there are no active plans, but I can still use illustrator normally. I want to cancel my plan and I don't want to be charged. Could this be because I used my student email?

I previously canceled my purchase request; however, I have noticed that charges are still being made to my credit card.This is clearly unauthorized and very concerning.Please investigate this matter immediately and cancel any further charges.Additionally, I request a full refund for any payments that were processed after the cancellation.Looking forward to your prompt response and resolution of this issue.

구매 완료했는데 플랜을 사용할 수 없습니다.구독중인 플랜에 구매 내역이 떠있지 않아 취소할 수 도 없습니다.결제는 완료된 상황입니다.구독 취소 합니다.

We have a large number of users that need to be added to the Exception List before we enable Domain enforcement.  Currently, each user has to be manually added.  Why is there no upload by CSV file like in other areas of the Admin Console?

We are extend magento enterprise license to Feb,2025 to Feb,2026 already but can't build magento we found technical error as below. please suggest for contact supporter.Magento 2 Enterprise Editionproduct-enterprise-edition : 2.4.3[Composer\Downloader\TransportException (100)]The "https://repo.magento.com/archives/magento/module-advanced-rule/magento-module-advanced-rule-100.4.0.0.zip" file could not be downloaded (HTTP/2 404 😞"This might just be a temporary issue, please try again in a moment. If theproblem persists, please contact your Adobe Account Manager to confirm that your license entitlement has not expired."

Sono proprietaria di un abbonamento Teams, da diversi giorni non riesco ad accedere ad Adobe, inserisco nome utente e password, la procedura va avanti poi alla fine si riapre il form con la richiesta di nome utente e password. Non ricevo notifiche di errore ma in loop si riapre il form. Come risolvere?

Quiero reducir el numero de licencias, ya que actualmente contamos con 13/14 licencias que estan siendo utilizadas. Por mas que busco no encuentro la manera de reducir este numero. 

We’re excited to announce the launch of Aggregated License Reporting in the Adobe Global Admin Console (GAC) — a new feature designed to provide enterprise global admins with deep insights into license provisioning across their entire organization hierarchy.   Go to Global Admin Console   With the new Aggregated License Reporting feature in the Adobe Global Admin Console, enterprise admins can now: Generate custom license reports by selecting one or more organizations, specific products, and preset or custom date ranges (e.g., last 6 months, full contract duration). Access and download previously generated reports — including those created by other global admins — and export them in CSV format with usage trends, license counts by child organization, and product-level breakdowns. These insights help streamline internal reporting, improve operational efficiency, and support data-driven decisions.   To get started:Go to Insights tab in the Global Admin Consol

Guten Tag, ich bin Administrator unseres Adobe-Unternehmenskontos und möchte das Abo „Creative Cloud – Alle Applikationen (Teams-Abo)“, das am 4. März 2025 begonnen hat, kündigen. Leider finde ich in der Admin Console keine Möglichkeit, das Abo direkt zu kündigen. Ich bitte Sie daher, mir entweder die Kündigung durchzuführen oder mir mitzuteilen, wie ich konkret vorgehen muss. Mir ist bewusst, dass eventuell eine Kündigungsgebühr anfällt. Vielen Dank im Voraus für Ihre Unterstützung. Mit freundlichen Grüßen[taschtschjan]

Hi, I recently experienced an issue following the repackaging of our Adobe plan at my company. As a result, I ended up with a new account that is missing all my files. Could you please explain why a repackaging and upgrade would result in the creation of a new account? Ideally, any upgrade should be applied to the original account to avoid such disruptions. In case my this information helps, I'm using Windows 11. Thank you for your assistance.

Hola, Estoy teniendo problemas para eliminar al usuario  desde la Adobe Admin Console. El usuario: No tiene ningún producto o licencia asignada No forma parte de ningún grupo de usuarios No aparece con contenido pendiente de transferencia No tiene tipo de identidad gestionada (Adobe ID) A pesar de cumplir estas condiciones, la consola no permite eliminarlo. Ya he probado también con la opción de carga por CSV utilizando la instrucción DELETE, sin éxito. Solicito que se revise este caso y se proceda, si es posible, a la eliminación forzada del usuario, o que se me indique el motivo técnico por el cual no es posible eliminarlo manualmente. Gracias por su ayuda. Atentamente, EncarnaAdministrador del sistemaIES Alfonso X (usuario afectado) [Removed by moderator: Please refrain from sharing personal details here, as this is a public forum accessible to all.]