Enterprise & Teams

As question, i need to use many computer, so can i use by my acc has been purchased the license. Right?

I know this has been discussed before. I can't find the threads.  I've searched for a few years, and have even called tech support, posted, and done chat with adobe.  There has never been an answer - other than NO. I know I'm not the only one - I'm on a campus of many people and there are at least 30 of us with the same issue. SO - in the entire Adobe world, this HAS to be a thing!!I have a work computer. I do work at home as well. I like to save my files in my CC folder, which I pay for. I have the CC photography plan and upgraded my CC storage because now Lightroom sync counts against me ;(  My employer pays for the Adobe suite of products - Including LIghtroom and Photoshop. I also pay for them. So all licenses are PAID and VALID. I would like to be able to sign into my personal CC storage, and sync it. I would like to use Lightroom on my work PC under MY license. I would then like to use Acrobat and other Adobe programs under the enterprise license my employer pays f

Hi community, I have a problem of installing Illustrator. When I hit the 'install' button, a pop-up window said: Admin password requiredCheck for an OS prompt and follow the instructions. We will need your administrator password to continue. I clicked 'continue', and there was no prompt window. I have checked the privacy&security settings, and there is nothing wrong. I tried on other applications and also failed on them. Does anyone have any clue? Many thanks in advance! 

Hello, I need to change billing address on invoice. I've contacted chat consultant and I've red an instruction.With no effect, because screens which are presented are different then my view.I log with my Adobe ID, then under "Account - Plan Details - Manage Payment. On the pop up I am able to change my credit card details, company name, even post code. But there is no a box with street name.Any idea how I can manage it?

Hi folks, im hoping to find help when trying to install a package with Lightroom Classic via Enterprise & Team licensing. According to this article, ARM64 PCs are supported since version 10 (4.1): Will Adobe apps work with ARM processors?According tot this one, it isn't supported: Lightroom Classic system requirements (adobe.com)According to this, Windows ARM packages are not supported: Deploy packages to Apple Silicon devices (adobe.com) There seems to be a workaround available for Apple M1 chip-based laptops but not for Windows.Am I assuming this correctly? What is the way to use Lightroom Classic on Windows ARM-based laptop (Microsoft Surface Pro X) if we're using Enterprise and team licensing, please? 

Hello Adobe, We are a cloud solutions provider and a few client users have requested Adobe Reader Pro for their work.We are wondering what is the right way to provide them with these licenses and administrate them.Since we will be selling these subscriptions to our clients we would also like to know if this is something that we can do. Also, some users online require licenses for a few months out of the year. We need a solution where we can use these licenses for, lets say, 2 months and then not use them again for another 5 and then use them again Will appreciate a fast response. Thank you!

HE PRESENTADO ESTE PROBLEMA EN DOS EQUIPOS DE COMPUTO CON VERSION WINDOWS 10 PRO. HE INSTALADO ADOBE CREATIVE CLOUD EN OTROS DOS EQUIPOS DE COMPUTO CON WINDOWS 10 HOME Y ME HA FUNCIONADO PERFECTO. ALGUNA SOLUCIÓN PARA QUE NO PRESENTE ESTE PROBLEMA EN WINDOWS 10 PRO?

I have a business account of my school and have photoshop in my desktop, I want to change it and install it in my ipad, but it doesn't let me. Can anyone help me?

Hello,I have an enterprise account. Today I was trying to log-in on a laptop that was not authorized yet; I couldn't remember the password, so I tried a few times (like...5?) but without success; so I did a password reset.(yes, I saved it on my password manager now). Everything seemed to be fine (I'm able to loign Adobe Cloud on the browser), but I'm no longer able to use any Adobe software: I get a pop up telling me "For security reasons, your access is temporarily disabled. For more details, contact Adobe Customer Center" (screenshot in Italian attatched below).Since it's an Enterprise account, I'm not even allowed to contact the Customer Center: Adobe asks me to contact my company Administrator who is designed to be in touch with Adobe. Now, I have to use Adobe Suite for work right away, I can't wait my company to get in touch with Adobe (it could take forever): have you any idea about this?I found another thread with the same issue, but it didn't help. Should I just wait an ho

We want to migrate from Adobe IDs to Federated IDs. So connection and sync with Azure AD is up and running. Now I download the CSV "Edit Identiy Type by CSV" and fill it out for one user as I want to test first.So the CSV looks like this:Identity Type,Username,Domain,New Identity Type,New Email,New Username,New Country Code Adobe ID,name@domain.com,name.com,Federated ID,name@domain.com,name@domain.com,CHIf I try to import this CSV now, I get an error message:Error parsing data (e.g. invalid Roles or Product Configurations)Is this because I am trying to use the same Username (and also E-Mail address)? How do I solve this issue?

Hi any/everyone, Have recently purchased for licenses of Acrobat Standard DC. After an hour or so of clicking through links, logging into portals, entering passwords and looking for an email address for support that I can't find, I have given up and posted here. I own 4 licenses. I would like an .msi or .exe or anything I can deploy here so my users can use this software. All I've found so far is something that wants to email them links to the software, but this isn't the way I want to manage this - I want to deploy it myself. Can anyone at Adobe steer me right? Thanks. 

I've a full Enterprise subscription with my Company.90% of Adobe Suite apps are installed (Photosop, Lightroom. Audition, Dreamweaver, Illustrator, etc.) and do work well.Now i see that Creative Cloud app says that most of them have to be updated.But when I go to the update tab and try pressing the button "update all", or one-by-one try updating the single apps... nothing happens.No error msgs, but nothing updating as well.My Internet connection is 1Gbps fiber, my Big Sur is latest, on a Macbook Pro 16 2020 (8-core i9, 32GB).What can I do? Restarting the Mac does not work.

Hi I am an avid user of things like photoshop, aftereffects, and illustrator. But of recent I have had to wipe my laptop and redownload some of these apps. In doing so only photoshop downloaded without any problems, while on the other hand I can't get anything else to download/install whether it be from my adobe cloud app or the website itself. It's been a few days now and I really need a fix, anything helps! P.S. I don't get any error screens at all, its literally just that nothing happens once I click install. Only on 2 occasions did I get a screen to popup that had asked for me to type in my admin password, then after doing so the screen disappeared and nothing happened. I am on 2019 Macbook Pro, macOS Catalina Version 10.15.7!

Out of the blue, one of our customers got the message:while opening a pdf-document. For over a year, she was able to use Acrobat DC on that machine (WSRV2019 terminal server) without any issues. She is logged in into Creative Cloud with her Enterprise account, opening Acrobat from there (where it is visible as a product belonging to her) gives the same result.Following the directions from this community, we did all the things concerning the Credential Manager to no avail.Also, we totally uninstalled all Adobe products from the machine, deleted all folders related to Adobe (yes, also the ones in %appdata%), rebooted, reinstalled Creative Cloud successfully, reinstalled Acrobat DC successfully, rebooted end.... the same result.When another user logs in to the same machine and uses his Adobe-account, all goes well. Even when I log in on that machine, and uses the concerning users' credentials for Creative Cloud, Acrobat starts without a flaw. I'd rather not clear her profile as you can un

Hello Issue with license options for intune deployment. I have tested both using a built custom Adobe Admin Package and via the standalone download. I have no issues deploying/installing - only issue is at sign in page it is asking for to license the software. We are using named user accounts. Used the Customization Wizard  -left Serial Number - blank.Allow Standalone Acrobat Deployment with CCE serial - blank No issues with installation. just trying to figure out how to get the app to understand we are using named accounts. Thanks

I am disgusted with ADOBE I started a chat and was transfered to another "cancellation" team. I rang the 1800 number only ot be told the service was not available at this time. I rang an alternative number on the web, followed the prompts and was told they were very busy and to leave a message and they will call back (I am in Australia, the call centre is in the US, are they gooing to call me at 3am!!). I always thought ADOBE was a professional organisation, but that is no longer the case. I just wish to reduce my licences. But this experience has convinced me to cancel the entire subscription. If I have no luck getting through I will notfy my bank to disable all direct debits from this organisation.

 Sorry for the long read...  😞 I've had CC and Acrobat installed for about a year.  Recently, in the last month or so, CC is no longer providing me a prompt to login.  The CC app would just show that I was logged in but when I would go to open Acrobat, I would get an error saying Acrobat encountered an error and needs to close.  Or it would say "we can't verify your subscription status." Sometimes I would get error code 202.  Or I would get... check your firewall settings, ensure that the time settings on your computer are correct. I tried all the recommended troubleshooting steps regarding verifying that the network was working correctly and such but nothing helped. Eventually, I found that if I manually signed out of Creative Cloud, I would get a message stating "Youve been signed out.  Please sign in again to continue using Adobe apps."  Now, normally, when I sign out of Creative Cloud, I would be presented with an Adobe Sign

I want to change the name of my organisation. How do I approach this. I cannot find this anywhere ? Thanks for anyone that can help me out !

I have been trying for 2 days now to install illustrator and indesign to my mac laptop. I have 63 gb of space so space shouldnt be a problem. But the apps will let me click install, then a pop up says ill get a pop up and have to put in my administration code. but the pop up never comes, and the install stops or just constatly says "waiting". What do i do? I need these applications for school...

Greetings,I've been crunching on this for most of today, and after numerous tests, fresh syncs, etc., have determined my interal AUS is not downloading the latest Premiere Pro update - 14.8.039, for macOS only.  The win64 variant is being downloaded, but the osx10-64 is not.  My client Macs are able to successfully get the PPRO 14.8.039 update directly from Adobe, so it's not a client issue.  Out of the entire CC 2021 suite, this specific macOS PPRO update is the only one mysteriously not being downloaded by the server when synced (fresh and incremental).Regards,Matt 

Hi, I have a small production company (there are about 5 of us) and we've been using teams mostly for Premiere and After Effects work for years but the 1 TB of storage per person is a real limitation. Last fall in the middle of Covid when all our work went virtual with big virtual events we maxed out our storage and I had to actually add a personal Adobe account to up my storage (it seems there is only a 1 TB max for each team member) - it was and is a really clunky solution. Has anyone else had this issue and how did you solve it. I fail to understand why Adobe wouldn't offer (for purchase) as much storage as a creative teams need. Confused!Nina

Exit Code: 505 -------------------------------------- Summary -------------------------------------- - 2 fatal error(s), 3 error(s), 0 warnings(s) FATAL: Error (Code = 505) executing in command 'AddUWPAppxCommand' for package: 'UWPAssets', version:35.0.12.14 FATAL: Error occurred in install of package (Name: UWPAssets Version: 35.0.12.14). Error code: '505' ERROR: Privilege lowering failed PU_CreateProcessWithTokenW! Error: 1058 ERROR: Failed to launch hdhelper exe at C:\Program Files (x86)\Common Files\Adobe\Adobe Desktop Common\HDBox\HDHelper.exe for install UWP with error code 1058 ERROR: Failed to install UWP Appx Package with error failed to launch hdhelper.exe (delevated) for installing UWP appx with error code 1058 -------------------------------------------------------------------------------------This is my error! How can I Solve it? There was more than 1 error in the execution of the update. 

We are trying to run Adobe's "User Sync Tool" to sync Adobe's licensing server with select AD Groups in our environment. It shows it connects to LDAP without issue but throws this error: CRITICAL main - Unexpected LDAP failure reading group members: {'desc': 'Other (e.g., implementation specific) error', 'info': '00000008: SysErr: DSID-0205199E, problem 12 (Not enough space), data 0\n There was an older TechNet forum post regarding this issue. It talked about a Hot Fix - KB4516077, but this was for older versions of Win 2019. In an effort to try to resolve this, I did run this hotfix but it didn't resolve the issue. To make this even more interesting....We have 4 Windows 2019 Domain Controllers and all have been built in the last 60 days using the lastest ISO from VLSCThree (3) servers are Virtual (VMWare) and one (1) is physicalTwo (2) servers are 2019 Standard, and two (2) are 2019 DatacenterThe sync tool runs fine on the 2 Datacenter machines, but fails on the Standar

Anyone know what the last two letters of the SKUs stand for? For example; AS, AT, AU, AV. All four of these SKU numbers are apart of Adobe CLP4 & CLP5 Contract types. But do the initals stand for something?  Current thoughts for other initials are: AT – Term license, or AU is and upgrade? AS is a site license?  AV is a VIP? Could someone please send over a document that explains all of these. Thanks!

Hi, We previously had some licenses through an enterprise account (it@xxxxxx.com.au).  I would like to discuss how to start using this account again and the best way to roll some individual licenses up into that account.  When I go to help logged in on that account it says that someone has been designated admin access, so I click on the admin console link and it errors.  From some playing around is it possible that account is no longer enterprise as there are no paid licenses attached?   Is there someone in sales, or support, that I can talk to please about the best move forward? Thank you,