Enterprise & Teams

We currently get  billed monthly.  what is the process to cancel a license if you are no longer using it? 

Considering the terrible way Adobe is reachable for support, I will try it this way with hopefully some results.Our users have started getting errors using Adobe Reader X after the installation of Adobe Acrobat DC. They are getting the message “Acrotray.exe has stopped working”.We have paid licenses so would like to request support on this matter seeing it’s AcroTray.exe, component of DC, that generates the error. I will elaborate our environment. We have a customer with 50+ users who all log in on four Windows 2008 Standard x64 Terminal Servers. On this server they have multiple application like Office,Adobe Reader X, and many more. The customer requested to install Adobe Acrobat DC on all four servers next to the existing Adobe Reader X installation. After the deployment of DC, the users were gettingrandom Acrotray.exe error messages. Some get it when they log in to Windows on the Terminal Server and others get it when generating PDF.We can’t reproduce the error using a test account

Hello, We are running the latest version of AUSST.  During a recent incremental run, we received dozens of 125 error codes with messages similar to the following:12/07/20 16:51:29:750 | [FATAL] | | AAMEE | Utilities | AUSST | | | 8176 | Error occured in download workflow with error code 125 error message {https://prod-rel-ffc-ccm.oobesaas.adobe.com/adobe-ffc-external/core/v2/applications?name=AEFT&version=17.5.1&platform=osx10-64&build=17.5.1.47,P:-4,PS:404,G:-4} My interest is specifically in the fields at the end as they are the same in all of the messages:  P:-4,PS:404,G:-4 Does PS:404 translate to an HTTP 404 NOT FOUND error?  Know error 125 codes equate to "Unable to Reach Adobe Servers" and one of the recommendations is to clear the repository and start over with a 'fresh' execution, but I'm wondering if that's necessary and this simply indicates the Adobe servers aren't hosting the requested content anymore. Any insight is appr

Hello there,I'm quite used to Adobe suite but I'm facing à problem.On the web management page, I see that I have a licence (full product) available.When I stick that licence to an account for a user, it seems fine;When the user launch the creative desktop apps, withe the correct login eveything seems fine... ewpect He can't use any software.They all are flaged with a est or buy button.How do I can check that eveything is fine (I lurk all around the web site, as wel as the desktop app) dans I can't fin any tips.Some help would be higly appreciated.Best regards,Guillaume

Every couple of months we receive an automated email saying they have completed the return of our Adobe apps and services. We have not asked for this to happen. Our account manager doesn't seem to know why its happening and reinstates them but it keeps happenen every couple of months. Anyone else having this issue and any solutions to prevent it? 

Following the previous lockdowns of 2020, Adobe did the right thing and extended all free trials to 90 days. As of writing on the 5th of January 2021 the UK has been plunged into another loockdown with schools told to learn from home again however for many students this is going to be extremly difficult to continue developing graphic design portfolios and particularlly for someone like myself. I have a GCSE due in Febuary and amidst the uncertainty it is crucial that myself and fellow peers are able to continue developing the graphics portfolio as it may be used to asses our progress and ultimately for the GCSE. Millions of students across the globe found themselves in this situation last year during the pandemic and Adobe reached out and supported us who needed it in order to continue our education. Please Adobe, our school pays thousands of pounds yearly for your software and liscences, please do the right thing and extend the free trials once again. 

I can't find the installer for Adobe Asset Link even with system admin access. All documents mention that we should see the admin -> package in Admin Conole, but we don't see the "package" tab. Does anyone know what's going on?

For Several days I can't open any app, I was advised to unistall , then re install Creative Cloud, but as soon as I log in, I get a repetitive screen, in an uptempo, opening always the same tab page.. Or I get a message that I cannot reach the adobe server.. So I just can't re-install creative cloud at all now... reason? . All the information  I searched and tried out so far proves useless, I am getting quite desperate now, and it is not helping that all the information is only in english, which is not my first language...I did chats  with adobe help twice but  they vanished after an hour... before I could get to understandng what was wrong..   I was considering  buying a new computer, not for this reason, but because  this one  is rather old and has not enough power to run After effects properly.    I wonder, would I have the same issue? I have been using the apps for quite a few years and never any trouble before.  

Hello, After viewing some other posts about the SCCM 3rd party catalog for adobe reader i would like to ask the following question.When will the catalog support the full version 3 functionality of this feature from SCCM? Now the adobe catalog does not support categories and therefore it's not possible to stage the content and auto approve the updates. I have no idea how hard it is to support this feature, but as an admin i would like to have the ability to automate the deployment of these updates. best regards,Martijn

I tried what you said and it still didn't work. I think it is because I have a company domain connected but I cannot disconnect this from my computer for my data will go away. Should I contact Microsoft?

I run a clean install of Windows 10 Pro. I just downloaded the Adobe CC Installer and launched it. The installer prompted that "This application cannot be installed on your current operation system." There is no error code to see and all I can do is press OK. The installer terminates. Help is much appreciated.

So I'm trying to download premiere pro to my windows pc and the downloading bar gets stuck at around 50%. I tried looking at the help page to see if I could find something to help but when I tried the uninstaller, I click repair and it gives me an error occured and it tells me to reinstall the creative cloud. I click on uninstall and it says it successfully uninstalls with some errors. I try to install it again and it still gets stuck. I also tired the Log collector tool to see if I could delete the files mannually and the log program would freeze a few seconds after I launch it (Both the 32 bit and 64 bit). I don't know what else I should try.

Hello,Can someone help me with why my Creative Cloud apps keep getting uninstalled? I'm not doing anything in particular, I just use the apps and once a week or so, when I launch creative cloud desktop, all the apps are uninstalled just like if it was my first time using it. I have a very slow internet and not a lot of spare time on my hands so if there is a solution to that I'd really appreciate it.Thanks!

I have an enterprise account with Temple Univ. I tried to install creative cloud on my new iMac 27 running Big Sur. When I did so I got a mixed result. At first it appeared that I would be able to install apps without cost as I had done on other computers. After installing photoshop I was given the option to "try" and pay if I wanted to keep it. I thought I made a mistake during installation so I tried several different ways to remove CC to reinstall it. I tried installation on my laptop just as a test and that worked perfectly. I run the logs program which gave:   The following file has been uploaded on Adobe LogCollector Portal: File: AdobeLogs_20201227_150606_959-mac.zip   please help   <Removed by Moderator>    

I purchased the adobe suite through my school account since I needed it for journalism classes. I am trying to cancel it, but there is no where to cancel on my account. Ive looked at tutorials and emailed my school. There is an area that says to "Contact school administration to make plan changes" but its winter break and idk what to do. Thank You!

Hi, Everytime I try to open an Adobe app I get asked to sign in. As soon as I sign in sucessfully and select continue, it directs me straight back to the sign in page wihtout opening the app. Any help would be greatly appreciated. Thanks.

I have two license for the Cloud. Could I delete one license? I can't see wheare I could handle these licenses seperatly.  

i need help canceling adobe illustrator from admin console :c

I find that Adobe has ignored the "forced log-off" syndrome and provided a "lollypop" substitute in the form of an App that shortens the log-in sequence - but does not solve the log-off!This problem causes loss of work, time, and frustrates those that rely and depend on Adobe products in their employment.Actually, the problem seems to have arisen from the paranoia surrounding the past creative community practice of using unlicensed pirated versions of Adobe programs. And what a solution Adobe has found. Simply force the user to log-in repeatedly, ad-nauseam, to insure the honest behavior of the artist. Genius!Please, be honest. Do not trick us into erasing our program folders, restarting with 'fresh' installations, or rebooting after the dreaded log-off.Please. Adobe, we plead with you! Solve your security issues some other way.Leave us paying members of the community work in peace and tranquillity, without the fear that a bathroom break will flush our work in progress.

Can I do that?  I don't see a way.  Just need someone from finance to have access to the bills. 

I was overcharged on Dec 6 2020 by Adobe for our team account. @Adobe support, please let me know an email so I can send you details. I do not have time to wait for three hours on chat or phone with you again. Thanks. 

How can I buy a license without referring to the seller which I dealt with them in the previous, I need to purchase the plan by myself, but when I click buy now the page went to (admin console) page, there no issue with the reseller, just I think it will cost me smaller amount

Hi All, I have just recently setup the AUSST cache server and it is working fine and client machines have the AdobeUpdate.override file saved in the relevant AAMUpdater folder as per adobes setup instructions i followed. I initially ran a fresh sync which ran fine and now have a schedule task to run an incremental sync to download the latest packages and updates to our AUSST server. Most applications and updates are getting the latest updates and packages wen updating from creative cloud but i noticed a few applicates ie Animate and photoshop that error out, when i browse to the location i get a 404 error File or directroy not found, this appears in both windows and mac folder structure for the Application.json,aamdownload directory. Any ideas on why this does not contain the relevant settings and details? ie http://ausstserver/updates/ACC/services/ffc/packages/PHSP/21.2.2/osx10-64/Application.json.aamdownload . Also any ideas if there is a way to set an alternate fallback me

Minulla on adoben työryhmä sovellus. En saa sitä irtisanottua. Olen seurannut ohjeita ja niissä pyydetään olemaan yhteydessä Adobeen mutta missään ei ole numeroa eikä meiliä mihin olla yhteydessä. Olen yrittänyt nyt yli tunnin tehdä tätä ja pidän itseäni suht täysjärkisenä. En ole edistystynyt yhtään. Auttakaa pliis! Ja kiitos!

Hello,I am writing as a representative from Koç Unversity, Turkey. We want to host Adobe at our career organization. Can I get a contact info from Turkey to get in touch? Thank you.