Enterprise & Teams

Hi,I ahve a question regarding creation of a profile.Currently we have 2 products and each product default profile in our Admin console,1. Default All Apps - 100 GB configuration ( with 201 licenses, and no user or admin is assigned)2. Default - Creative Cloud All Apps for HED - Shared Device ( 1 license 0 computer)From what I understand, we should create a different profile for different groups, e.i. a profile for Photo shop CS and different profile for only for Adobe Acrobat DC. Now when we try to create a profile we can only select from listed services and see no products!I read somewhere that if we want to create a profile for a single app then first we should select the app we want in the product list and then create a new profile, but in products list as I meantioned above see only 2 products. Is this means we dont have the right product licsense? if we add a user to the Profile 1 that would means that user can install all of the apps on thier PC, is this correct?T

Hi Team,  If my customer buy enterprise license for their group company, then assign to different sub-branches which the company name was different, is it any issue on licensing? As we know, we can assign to anyone in admin console, but customer just worry against any rules when audit time. So they need us to provide documents to prove it, so need get helps from you guys. All sub-company are in same domain even company was different.Thank you.

After update acrobat DC doeasnt work. just give me message "Adobe acrobat quit unexpectedly".. Nothing more. How to resolve that?

Has anyone else experienced this? When I try to access my files on Creative Cloud Web I get a blank screen in my browser (have tried safari, chrome and firefox), no error message just a blank screen. Other members of my team can see the files no problem. In fact, if I log into my account on another mac I can access the files but not on my work mac. If i try logging in as a different user it still shows a blank screen so it a problem specific to this mac with creative cloud web. Any help is appreciated.

I find it extremely annoying that Adobe CC is resuming updates even after the app has been explicitily quit by the user. Especially since you are not respecting the Windows setting for metered networks.  I've just paid a Gig of data to use while on the train on my laptop. I quit the CC app and it stopped download. As soon as I openened a PDF, the update service spins up again. By the time I could stop it via task manager (becasue there is no other way when CC is not running) it surged 600MB of my purchased data. I find this practise extremely annoying and unrespectful. If you want us to update, fine but  a) don't update while on metered network (Windows settings - works with Update, Chrome, Onedrive and many more) b) allow us to limit bandwith c) allow us to pause updates   

Hi all,I made a subscription under my company email, but for a team project, so we paid it with our private card.Now, trying to go thorugh cancelling the monthly renewal, I face that I cannot manage my account and should all be done by a company admin. We don't have an admin that we can reach to, so please, how can I do to cancel the monthly subscription by myself?Thank you very much,

Hi guys,We are going to setup SSO with Azure AD. Our users are synced to the Azure AD as part of office 365.Currently we have a sinlge adobe account and we use this on the users's devices that need Adobe products.We know how to setup the SSO and Sync the Azure security groups  that we have been created for Adobe products,also we add 2 test users to the Azure Adobe groups.My question is, does our users can keep on using the adobe products untill we run some tests with the the test users that are synced with Admin console? or when we sync the Azure adobe groups to the Adobe admin console only the test users that re synced to Admin console can use the adobe products?Thanks. 

You don't seem to have access to the Adobe Admin Console. If you think you should have it, contact your system administrator.I´m the administrator, what is happening?Every day the same, I can´t give access to the students.Is important I do it

What should be the solution to this error? I have tried clearing the cache as well but still receiving this error. Any solution for this error. Regards,Gaurav Sarin

Hi there,For the past year, I have been paying for my own personal Adobe Photography Plan. Very recently, however, my school has begun to offer a free Adobe Creative Cloud subscription for the majority of students. I have a few questions in regards to this, so bear with me if you can: Is it possible for me to transfer/apply the school's subscpition to my own personal account? I have already setup both accounts. I.E. I've had my personal account in use for a little over a year now and just today I have created my school account to gain access to other applications, such as Premier Pro and After Effects.Is there anyway to use/transfer the school's Creative Cloud subscripton over to my personal account? 2. What would happen if I cancel my Personal Account's subscription?I have already done some research in to this topic, in the event that I cannot transfer my school's CC license/subscription to my own personal account. However, I was unable to find the answers I needed for

As of August 2020 is there still only 32 bit Adobe Acrobat DC for Windows or is there 64bit available now?  The bigger question for me, is Adode Acrobat DC in Windows 32bit or 64 bit?  My firm is getting conflicting responses.  In addition, my firm has been dealing with quite a few Adobe issues for months now after an Adobe update.  Mainly, our clients have repetitive sign-in prompts each day, converting Word to PDF (File- Save As PDF) freezes Adobe and sending email from within Adobe Feezes up Adobe as well.  The only fix for now is to completely uninstall, reinstall Adobe which fixes the problem for the user but not the overall issue of why it keeps happening to our clients. We're trying to find a permanent fix for these multiple ongoing issues.  Any input you can offer me would be greatly appreciated.  

Hi. Not too long ago I was trying to fix an issue where the Adobe CC website recognized that I had access to the entire suite, but the CC desktop application didn't. I followed the answers to these guides:https://community.adobe.com/t5/download-install/paid-for-creative-cloud-stuck-in-trial-mode/m-p/8699641?page=1https://community.adobe.com/t5/lightroom-classic/expired-trial-error-technical-issue/td-p/9359209?page=1And neither of them worked. After I checked my plans, it showed that I no longer had access to any of the services.This is what my plan looks like now: when before it said I had access to all of the services. No, I did not buy the CC package off of Adobe's site itself. I got it from https://shop.collegebuys.org/adobe-creative-cloud-p8991.aspx I'm not here to debate whether or not I was scammed, I know I wasn't because this link was provided by my college professor and the site is backed by the FCCC (Foundation for California Community Colleges). The

Hi All, Can someone please help me with creating gif images renditions in AEM6.5? I tried creating renditions using custom code but all it creates is static images, animation effect is no longer present. Please advice how to create animated versions of original image. Thanks in advance! Regards,Sonal

In our company we have several installs of Creative Cloud where the end user may not run the program for an extended period of time. The Adobe Remote Update Manager seems to take care of the apps underneath Creative Cloud such as Premiere Pro and Photoshop, but not the Creative Cloud desktop app itself. It appears that the only way CC updates is if a licensed user opens and logs into the app. It then checks for and automatically installs the newest version of Creative Cloud. My question is, is there a way to kick off a Creative Cloud update without the need of the user to open and log into the app?

I am trying to download photoshop on my Macbook Air and it continues to get stuck at 0.6% What is the cause/solution to this? 

Hi, I just downloaded Creative Cloud installer (Windows 10), followed the first step to authenticate (opens Browser tab), authenticates successfully, but the installer does not progress. The installer says "you will automatically continue here", but it is not continuing. Also, there seems to be an issue with the installer window, not all of it is visible, and I can not resize the window. *Also just noticed a Log file with Error: 0817/084809.800:ERROR:crash_report_database_win.cc(469)] failed to stat report Screenshot attached of the installer window I see.    

I am trying to cancel my free trial period of Adobe for Enterpise and am not being given the option to do so when I go into "manage my account'.Need this cancelled asap... 

When I get to the point to cancel some of our CC subscriptions (after the super-cumbersome team cancellation flow), the agent mentioned a horrid number my company should pay as a cancellation fee. I hope someone has experience with this scenario, as I already spent too much hours with their support.  I read through the terms again (quoted below) and based on that it's not clear for me and couldn't find any doc or entry about this topic in details:if I push the cancelletion to the end of the year (payment annivarsary), do I still need to pay the 50% cancellation fee? Or I need to pay that fee anyways? If there's an option to avoid by pushing the cancelletion when should I reach out to support, the end of the given year?  We are in the following scenario:"Annual contract, paid monthly[...]Cancellation TermsYou can cancel your subscription anytime via your Adobe Account page or by contacting Customer Support*. If you cancel within 14 days of your initial

I wonder if this will end within today.It only stops at the first stage for 30 minutes in three stages.I canceled and clicked install again. but still 1 stage:(Maybe when I'm old, I can install illustrations.

Worst Customer service ive ever recieved should NOT be needing to pay a cancellation fee for a mistake on THEIR behalf, Need to get this sorted ASAP Can someone from actually helpful Adobe reach out and get this sorted for me. Hi Satyveer, We have been getting charged for licenses that were meant to be cancelled (Adobe confirmed they were cancelled) We need compensation for this or we are going to have to cancel with you Satyveer Hello Duncan, I understand why you're upset. I'm here to help. I see that you got 9 seats of Creative Cloud All Apps, may I know how many licenses you are looking to cancel? Can you conrifm how many of the 9 seats are currently being used? confirm* Satyveer Sure, I see that you got 5 seats assigned to users out of 9. I was told that if we reduced the number of seats, the price would come down, Can you explain why? *why this hasnt happened Have now reduced to only 3 seats being used Can you remove the 4 other seats Satyveer Yes that is correct, if you redu

Hello, I'm trying to create a managed package in my organization of a handful of Adobe products and install the packages on a couple of new laptops for some staff members and myself. The package is created successfully and downloads successfully. However, when I launch a program it prompts for a sign-in and I provide my credentials and it doesn't accept them.  I have tried tweaking making similar packages and altering some of the settings to see if it works and it doesn't work. I just need to download these programs on to these laptops and have the few users that we've designated as users (see attached picture) to access.

Hi, We have noted that there is no option to change our license or plan details in our Admin Console, even within the contract renewal period (see screengrab below). Is this usual? Looking through the Help documents, an 'Update' button is meant to be displayed during ones renewal period. this this correct?

I have been using CC to deploy packages to windows computers..  now I have to change up and deploy the same programs to a mac.   I dont see anywhere where I need to switch settings to it will "take"  what am I missing?   are thier different versions to download? or all they all in the downloaded folders?  

Hi, me and my team were wondering whether the CC Storage API will still be launched, and if it would be launched this year. Any progress updates would be welcome, as it could greatly improve our workflow. Previously the launch date was 2018, then 2019, and it hasn't been updated further.

I have been attempting to create a new Windows 10 v1803 image and I have been having occurring issues with the installation failing. The bulk majority of the apps will install, then a failure will occur and all apps will be uninstalled. I contacted Adobe, but they 'don't support virtual deployments'.I'm at my wits end on attempting to deploy this software. Please help!