Enterprise & Teams

As of August 2020 is there still only 32 bit Adobe Acrobat DC for Windows or is there 64bit available now?  The bigger question for me, is Adode Acrobat DC in Windows 32bit or 64 bit?  My firm is getting conflicting responses.  In addition, my firm has been dealing with quite a few Adobe issues for months now after an Adobe update.  Mainly, our clients have repetitive sign-in prompts each day, converting Word to PDF (File- Save As PDF) freezes Adobe and sending email from within Adobe Feezes up Adobe as well.  The only fix for now is to completely uninstall, reinstall Adobe which fixes the problem for the user but not the overall issue of why it keeps happening to our clients. We're trying to find a permanent fix for these multiple ongoing issues.  Any input you can offer me would be greatly appreciated.  

Hi. Not too long ago I was trying to fix an issue where the Adobe CC website recognized that I had access to the entire suite, but the CC desktop application didn't. I followed the answers to these guides:https://community.adobe.com/t5/download-install/paid-for-creative-cloud-stuck-in-trial-mode/m-p/8699641?page=1https://community.adobe.com/t5/lightroom-classic/expired-trial-error-technical-issue/td-p/9359209?page=1And neither of them worked. After I checked my plans, it showed that I no longer had access to any of the services.This is what my plan looks like now: when before it said I had access to all of the services. No, I did not buy the CC package off of Adobe's site itself. I got it from https://shop.collegebuys.org/adobe-creative-cloud-p8991.aspx I'm not here to debate whether or not I was scammed, I know I wasn't because this link was provided by my college professor and the site is backed by the FCCC (Foundation for California Community Colleges). The

Hi All, Can someone please help me with creating gif images renditions in AEM6.5? I tried creating renditions using custom code but all it creates is static images, animation effect is no longer present. Please advice how to create animated versions of original image. Thanks in advance! Regards,Sonal

In our company we have several installs of Creative Cloud where the end user may not run the program for an extended period of time. The Adobe Remote Update Manager seems to take care of the apps underneath Creative Cloud such as Premiere Pro and Photoshop, but not the Creative Cloud desktop app itself. It appears that the only way CC updates is if a licensed user opens and logs into the app. It then checks for and automatically installs the newest version of Creative Cloud. My question is, is there a way to kick off a Creative Cloud update without the need of the user to open and log into the app?

I am trying to download photoshop on my Macbook Air and it continues to get stuck at 0.6% What is the cause/solution to this? 

Hi, I just downloaded Creative Cloud installer (Windows 10), followed the first step to authenticate (opens Browser tab), authenticates successfully, but the installer does not progress. The installer says "you will automatically continue here", but it is not continuing. Also, there seems to be an issue with the installer window, not all of it is visible, and I can not resize the window. *Also just noticed a Log file with Error: 0817/084809.800:ERROR:crash_report_database_win.cc(469)] failed to stat report Screenshot attached of the installer window I see.    

I am trying to cancel my free trial period of Adobe for Enterpise and am not being given the option to do so when I go into "manage my account'.Need this cancelled asap... 

When I get to the point to cancel some of our CC subscriptions (after the super-cumbersome team cancellation flow), the agent mentioned a horrid number my company should pay as a cancellation fee. I hope someone has experience with this scenario, as I already spent too much hours with their support.  I read through the terms again (quoted below) and based on that it's not clear for me and couldn't find any doc or entry about this topic in details:if I push the cancelletion to the end of the year (payment annivarsary), do I still need to pay the 50% cancellation fee? Or I need to pay that fee anyways? If there's an option to avoid by pushing the cancelletion when should I reach out to support, the end of the given year?  We are in the following scenario:"Annual contract, paid monthly[...]Cancellation TermsYou can cancel your subscription anytime via your Adobe Account page or by contacting Customer Support*. If you cancel within 14 days of your initial

I wonder if this will end within today.It only stops at the first stage for 30 minutes in three stages.I canceled and clicked install again. but still 1 stage:(Maybe when I'm old, I can install illustrations.

Worst Customer service ive ever recieved should NOT be needing to pay a cancellation fee for a mistake on THEIR behalf, Need to get this sorted ASAP Can someone from actually helpful Adobe reach out and get this sorted for me. Hi Satyveer, We have been getting charged for licenses that were meant to be cancelled (Adobe confirmed they were cancelled) We need compensation for this or we are going to have to cancel with you Satyveer Hello Duncan, I understand why you're upset. I'm here to help. I see that you got 9 seats of Creative Cloud All Apps, may I know how many licenses you are looking to cancel? Can you conrifm how many of the 9 seats are currently being used? confirm* Satyveer Sure, I see that you got 5 seats assigned to users out of 9. I was told that if we reduced the number of seats, the price would come down, Can you explain why? *why this hasnt happened Have now reduced to only 3 seats being used Can you remove the 4 other seats Satyveer Yes that is correct, if you redu

Hello, I'm trying to create a managed package in my organization of a handful of Adobe products and install the packages on a couple of new laptops for some staff members and myself. The package is created successfully and downloads successfully. However, when I launch a program it prompts for a sign-in and I provide my credentials and it doesn't accept them.  I have tried tweaking making similar packages and altering some of the settings to see if it works and it doesn't work. I just need to download these programs on to these laptops and have the few users that we've designated as users (see attached picture) to access.

Hi, We have noted that there is no option to change our license or plan details in our Admin Console, even within the contract renewal period (see screengrab below). Is this usual? Looking through the Help documents, an 'Update' button is meant to be displayed during ones renewal period. this this correct?

I have been using CC to deploy packages to windows computers..  now I have to change up and deploy the same programs to a mac.   I dont see anywhere where I need to switch settings to it will "take"  what am I missing?   are thier different versions to download? or all they all in the downloaded folders?  

Hi, me and my team were wondering whether the CC Storage API will still be launched, and if it would be launched this year. Any progress updates would be welcome, as it could greatly improve our workflow. Previously the launch date was 2018, then 2019, and it hasn't been updated further.

I have been attempting to create a new Windows 10 v1803 image and I have been having occurring issues with the installation failing. The bulk majority of the apps will install, then a failure will occur and all apps will be uninstalled. I contacted Adobe, but they 'don't support virtual deployments'.I'm at my wits end on attempting to deploy this software. Please help!

We have a user that have to use InDesign 2018 version 13, but when she starts the app, she only get the spinning wheel. She also get the message 'Membership has expired'. All the other Adobe apps are working. We got the 2018 v.13 file from Adobe a while ago. It works for the 3 other users, but not for her. Probably some license issuse here I guess. I've tried the chat support at Adobe, but don't get any answer.

I am playing the role of an admin for a couple of  Login companies and I am unable to view the "Show All Scheduled Reports" option when accessing "Components -> Scheduled Reports".  What options should I enable to see this?As per the article mentioned here, https://docs.adobe.com/content/help/en/analytics/admin/admin-tools/scheduled-reports-admin.html#section_3F167CAAEEC24140B476CF95B7402690I should be able to see the "Show All Scheduled Reports". What permissions am I missing to view this option? Let me know in case of any questions.

Hi There,I have set AUSST up on a sever and were able to download all updates to the ASU server. Seems to server side component works fine except  I got this message when tried to access extention less files from client system.http://cmipxxx.city.a.ottawa.ca:8535/ACC/services/ffc/icons/productIconThe page cannot be displayed because an internal server error has occurred. 1. I have added all "Module Mapping" as needed. What am I missing? 2. Client is having issue to pull and install updates from our AUS using RUM (Remote Update Manager). It downloaded only two files (Application.json and Validation.xml.aamdownload) and error out.  Here is "RemoteUpdateManager.log". Should I do anything on Server/Client Firewall or antivirus side? 08/14/20 15:13:36:022 | [INFO] | | AAMEE | Utilities | RemoteUpdateManager | | | 10984 |08/14/20 15:13:36:022 | [INFO] | | AAMEE | Utilities | RemoteUpdateManager | | | 10984 | #################################################

Hi there, When I was installing some software, I was told I could "opt-out at any time" to the collection of "Desktop App Usage" data by going to "your account preferences", but that URL simply redirected me ot the main page of account.adobe.com.  Does anyone know how to opt-in to privacy?    I did some googling and on the App Usage data collection FAQs page, http://www.adobe.com/go/app_usage_FAQ, the link to opt out, adobe.com/go/cc_usage, redirects me to account.adobe.com/privacy , which redirects me directly back to account.adobe.com. I also found an existing community article that sent me to the Adobe Privacy Center. The path of getting there is a dark pattern, and it still redirected me to account.adobe.com. For those of you who were wondering:The annoyingly long dark pattern to another dead end isAdobe Privacy Center > Your privacy choices > Learn More [subheading of "Identifiable Data Collection" under "Desktop Applications"] &g

I have deactivated CS5 from Computer A, noting the System Info before deactivating, which included a Serial Number.When trying to re-install CS5 on Computer B, the Serial Number is not long enough.This CS5 is a student edition.

This may be a bit of a newbie question but, what is the difference between downloading a creative cloud teams package for shared computers and individually downloading each program to the compuiters one by one other than time saving? If the package wasn't working, for example, and instead I just downloaded creative cloud by itself and then all of the seperate programs, would they still work the same as a package?

So I am an incoming freshman at art school (yay!) and I get to download the creative suite for my classwork (double-yay!). I go to download the apps I need, and creative cloud desktop immediately reads with an error message that says 'please check your firewall settings, ensure that the time settings on your computer are correct, and try again.'I went to firewall settings, but have no idea how to proceed. Any suggestions?

I have been trying to pay my Adobe Teams account for almost a month.  My company cancelled the credit card the primary administrator used for our Adobe licenses.  The primary administrator has been unavailable due to serious health problems.  Now, our account is past due and I have been trying to provide a new credit card...AND NO ONE CAN HELP ME...FOR ALMOST A MONTH.   Only the primary administrator can make billing changes.  OK, fine. Just take my credit card number and make a one time payment to bring our account current.  I spent an hour and a half on hold and then they hung up on me.   I JUST WANT TO MAKE A PAYMENT.  I CAN'T BELIEVE I'M WRITING THIS! 

Currently I have problems logging in. I have already reset the password. But it does not work after that either. Any ideas?

Got the notice about deprecated SHA-1 certificates below , does it require a new cert/keypair to be generated ON IDP side if things or adobe is moving the a new SP cert ? What are the steps for migration on shibboleth IDP .  To Systems Administrator:As of October 31, 2020, Adobe will discontinue support of deprecated SHA-1 certificates for federated directories within Adobe Admin Consoles. It has been confirmed that your organization has one or more federated directories utilizing a deprecated SHA-1 certificate, or a directory that was converted as part of the SHA-256 Pilot, that requires migration prior to the support expiration.