Enterprise & Teams

Hi All, A particular user who has a 'Adobe for teams'-license constantly needs to log in to creative cloud. It doesn't remember the user.I read it could be because he has too many active sessions at a time. When I look at his profile I see a lot of active sessions, but he only works on the same system and the device name is the same for those sessions.I don't know if this is the actual problem. Maybe I need to look elsewhere to solve this.Any help is appreciated!Thanks!

I have set up a enterprise account for a k-12 private school. They are using Google mail and I have the Adobe CC shared license account connected to the school's domain for each student to sign on once they have the app package loaded.Initially it was supposed to be a lab setting with designated machines at school. (I acheived this but there are not enough machines in lab to cover the amount of students signed up for the class)Now the principle has offered for students to have it on their own personal machines to avoid purchasing any more. So nice of him.How can I distribute this package to them for self download? I cannot seem to find and answer for this on the help pages. I tried to load it onto a usb drive but it will not allow it. Can I send a download link to each student? At the moment I as an admin can download directly from the account dashboard but I do not see another way to transfer this download to someone else.Also, the call in help center phone system is not working. I ma

I have used an enterprise ID from my college since enrolling and it suddenly stopped working.  What do I do? 

Hi,Has anyone integrated Creative Cloud apps with Microsoft Teams???The integration of Acrobat Pro with Teams is fantastic, but I cannot see how to connect the other apps.

Greetings all,I have an internal update server running (Apache - macOS).Everything is fine with one exception - Spark updates are not being listed as available on the client machines.When I have the clients check with Adobe's update server, the Spark updates show up.When pointing them to the internal server, everything is available except Spark updates.What's even more puzzling, is the internal server does indeed have the Spark update(s) in place within the normal update repository.I've already performed numerous update server rebuilds via the "--fresh" argument - made no difference.Another note - I'm not seeing Spark listed anywhere in the updaterfeed.xml file.Is there anyone else seeing Spark updates not available?

HI All,We're having trouble with some of our mobile users. We have the Enterprise suite, and some mobile users get hung on the "signing in" screen when logging into mobile apps (e.g., lightroom) on their ipads. Users will enter their enterprise user id, hit enter, but the user never arrives at the login screen to enter their ID/password. They just get hung up on "signing in". This seems to be happening on ipad pros. All apps have been deleted and reisntalled. This is not limited to a single app. If a user has this issue, it's with all the adobe mobile apps. Any help would be appreciated. Thanks!Todd

Greetings, I am trying to help someone install a custom Adobe package received through work, which contains only Premiere Pro. His install failed. I figured this might be because we did not run the Creative Cloud Cleaner Tool before installation. The rub is that he already has Creative Cloud installed with some Adobe applications he is subscribed to (lightroom etc) via his personal account. So, I am thinking perhaps we can uninstall Adobe CC and all Adobe software, run the Creative Cloud Cleaner Tool, then install the work package using a work Adobe account we can make, and then finally log in to Creative Cloud with his personal email and install the software he is subscribing to currently. Can I expect this installation process to work fine? Or is it not possible for two Adobe accounts with seperate licenses to coexist with Creative Cloud? Thanks! 

I try to install the Adobe CC from Admin Console and it is not working. Here is my crash report, can anyone help? Thank you.  Code Type: X86-64 (Native)Parent Process: AdobeDeploymentManager [2405]Responsible: Installer [2370]User ID: 0Date/Time: 2019-12-12 14:45:28.468 +0800OS Version: Mac OS X 10.15.2 (19C57)Report Version: 12Anonymous UUID: E663ADD5-DA64-A333-317A-2BD629CF2352Sleep/Wake UUID: 57EF2970-3142-4183-8979-EB8DDE764864Time Awake Since Boot: 4100 secondsTime Since Wake: 2400 secondsSystem Integrity Protection: enabledCrashed Thread: 9Exception Type: EXC_CRASH (SIGABRT)Exception Codes: 0x0000000000000000, 0x0000000000000000Exception Note: EXC_CORPSE_NOTIFYApplication Specific Information:*** Terminating app due to uncaught exception 'NSInvalidArgumentException', reason: '*** -[NSConcreteTask terminationStatus]: task not launched'terminating with uncaught exception of type NSExceptionabort() called

Hi all, Here are two short videos demonstrating the workflow for setting up AUSST on windows and Apache servers. use these as a reference while setting up AUSST or share with others who need help with it.We are open for any feedback/improvement ideas. Do let us know if you would like to see any other workflow/setup in a similar format. Mac:   Windows :   Thanks, Nikhil

Hi, I have 7 designers that i have purchased indiviual licenses for. If one of the designers leaves (without transfering the license back to me) how can I retrieve that designer's license back? I could cancel my credit card, but is there an alternative? thanks!  

Bonjour, Je suis gérante d'un organisme de formation implanté à Strasbourg dans le domaines de l'image depuis 2013. Nous souhaiterions obtenir une certification ADOBE, pourriez-vous nous indiquer la marche à suivre s'il vous plaît?Bonne journée.Bien Cordialement,Noémie Flecher

Bonjour, depuis la dernière mise à jour de adobe 2020, impossible de me connecter aux applications ADOBE founie avec le pack. Bien que je suis connectée et identifée sur Adobe créative cloud, à chauqe lancement d'application (photoshop, indesign, illustrator...), la fenêtre de connexion s'ouvre.Hors cette fenêtre reste blanche, m'empchant d'entrer mes identifiants et donc d'ouvrir l'application.J'ai déjà tout désintallé à plusieurs reprises, sans succès, je me suis déconnectée puis reconnectée, sans succès, j'ai installé le pack  limited acces repair toll.... rien.Qui a une idée de ce qu'il se passe?   

Hello everyone,my colleague leaves the team.What happens to the libraries he has approved to the team? The rest of the Team is working with them.Is there a way to download all the libraries?Best from Germany

Light room

I am unable to create link for my prototype. please check the below screenshot.   

Hello- When I assign a license for Adobe Acrobat Pro, the user installs it however they also get a Creative Cloud Desktop app with the option to install all those other applications. I only want to install 1 thing and not give such options. Is there a way to install to not get this?

Hello, so my school in the United States has purchased all Adobe apps for all of it's students. We use Windows 10 and log into our domain specific account, and all Adobe apps are available to use. However, I have an issue. It shows that the app is the Pro version but no Adobe id is signed in, so whenever I do work it does not get saved unless I finish it right then and there. I tried to use my school's gmail that they provided for me to register for Adobe id, but when I logged in, it said that there is no purchases on my account. So how do I get the Adobe Apps I am supposed to have? I can provide proof that my school has purchased them.

Hello, I am currently trying to deploy the Adobe Acrobat Pro Application via Group Policy after downloading a package from the Adobe Admin Enterprise Console.  When I run the MSI from the build folder it installs the Creative Cloud Application but does not install Adobe Acrobat DC.  However when I run the setup.exe from the build folder it installs both.  Now if I download a package for a different program (Photoshop, InDesign, Illustrator, etc) and run the msi from the build folder then it will work as intended and deploy both the Creative Coud Application AND Photoshop etc. Has anyone come across this issue? And if so, did you manage to fix it?  Thanks,       

 

Hello! We have a requirement to create a temporary schema (maybe through a Javascript activity in the Workflow), use it and at the end of the execution remove this schema since it is only used there.  I have this script:var res = xtk.queryDef.create( <queryDef schema="mcc:SiteBrand" operation="select"> <select> <node expr="@siteName"/> </select> <where> <condition expr={"@IsBounceX='Yes'"}/> </where> </queryDef>).ExecuteQuery(); for each(var result in res) { xtk.session.Write(<TempMarkets xtkschema="temp:TempMarkets" _operation="insert" siteName={result.@siteName} />); }So I want to use this "TempMarkets" in the following activities and then remove it. This is to pass some information that is going to be completed in some other activities and used at the end of the workflow. I haven't found any documentation on how to do this (especially removing it after be

Hi, is there a list of Catalogs available for adobe products for use with Third Party Updates in SCCM? The only ones I have found reference to don't appear to be signed.  For Acrobat, I used https://armmf.adobe.com/arm-manifests/win/SCUP/AcrobatCatalog-DC.cab but this returns the following error.  Catalog "Adobe Acrobat DC Catalog" does not include content signing certificates, attempts to publish update content for updates from this catalog may be unsuccessful until content signing certificates are added and approved.Solution: Contact the catalog provider to obtain an updated catalog that includes the content signing certificates.******************I have this for Reader DChttps://armmf.adobe.com/arm-manifests/win/SCUP/ReaderCatalog-DC.cabCatalog "Adobe Reader DC" does not include content signing certificates, attempts to publish update content for updates from this catalog may be unsuccessful until content signing certificates are added and approved.Solution: Contact the cat

Am trying to install CC onto a new laptop, Windows 10.  There are absolutely no Adobe programs of any kind that have ever been installed on the computer and I have even run the Cleaner app to be certain.  On a fresh reboot, with nothing else running and definitely nothing else installing, I continue to get error 81. What could be causing this? 12/17/19 22:38:32:575 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 4772 | Build Version - 1.15.0.12612/17/19 22:38:32:575 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 4772 | Logging Level verbosity Set to 412/17/19 22:38:32:575 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 4772 | Executing immediate custom action for install mode.12/17/19 22:38:32:576 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 4772 | The CustomActionData string is : mode=install;sourceDir=D:\2019-1212-Win10-AllowUpdates_en_US_WIN_64\2019-1212-Win10-AllowUpdates\Build\;installDir=;origDB=D:\201

I just purchased a one year plan (Team Plan). Its not showing the new plan even though i recived the confirmation email and the amount was deducted from my CC. when trying to acess the admin console it gives me this message"You don't seem to have access to the Adobe Admin Console. If you think you should, please contact your system administrator."Do i need to wait for the system to update my account plan or there is a problem with the system.  

As of 5:30am GMT+8 we are unable to access the Adobe AdminConsole. Consistent Error "We're sorry. Something went wrong. We're working on the problem. Please try again later." Unable to contact Enterprise Support channel because it requires the same Enteprise login and fails. We need help ASAP.

The installation is failing on a clean Windows 10 1903 VM. My PDApp.log: 10/14/19 23:29:18:647 | [INFO] | | ASU | MSIInvoker | MSIInvoker | | | 6712 | Build Version - 1.15.0.123 10/14/19 23:29:18:647 | [INFO] | | ASU | MSIInvoker | MSIInvoker | | | 6712 | Logging Level verbosity Set to 4 10/14/19 23:29:18:711 | [INFO] | | ASU | MSIInvoker | MSIInvoker | | | 6712 | Successfully fetched the optionXML content from MSI database ... 10/14/19 23:29:18:758 | [INFO] | | ASU | MSIInvoker | AAMEEUtilities | | | 6712 | Path to Process :C:\windows\system32\msiexec.exe Process Directory :C:\windows\system32 arguments being passed : /i "C:\temp\cc2019_20191013\cc2019_20191013.msi" /qn 10/14/19 23:29:20:219 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 6644 | Build Version - 1.15.0.123 10/14/19 23:29:20:220 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 6644 | Logging Level verbosity Set to 4 10/14/19 23:29:20:220 | [INFO] | | ASU | Dep