Enterprise & Teams

hi,I just finished college, but I’ve lost access to my Photoshop account and files. It’s frustrating because I didn’t get a chance to save all my drawings to my laptop. My email has been deactivated, and the IT department mentioned they’re working on it, but I wonder if there’s any way to retrieve my files without their help. I’m concerned about how long the files will be kept, so I really want to explore every possible option.Does anyone know if there is anything I can do?

Looking for ways that from the admin console to be able to generate a usage report on the apps that licensed users are using and for how long. That way if an license is not activately being used it can be reallocated to a user who does require the license. The reason being is that we are find that members are coming in and asking to get an adobe license when other accounts that are licensed are not using them for anything longer then a day before not being used again for Months.

I have Adobe Creative Cloud installed on several PCs. On two of them, every time I restart the PC or log in with a different Windows user, I have to sign in to Adobe Creative Cloud again. This has been happening since around April. All software is up to date. Why is this happening?

My company recently lost our Adobe administrators.  We don't have anyone who can login and administer on our behalf. How do we get the admin role moved over to a new user?

HiIn regards to How to deactivate the Trial Apps in Creative Cloud „Apps“ then please make an option to disable showing the trial programs,As an Enterprise organisation we can not allow our users to install trial programs themselves.They should only install and update the programs they have a license to.So, we badly need an option to disable the trial programs, when we want users to maintain their own licensed programs.The selfservice package, would allow me to only have 1 package for all our Adobe users, they would install and update programs they have license to, but the trial option ruins that idea, and I'm back to maintain separate package for each program.Best regardsHenrik Jensen

i want to type in arabic, in the paragraph section right to left and left to right direction icon is not showing

Hello,We have a problem with the PROD Adobe campaign instance.Here's the info:7.4.1 build 9383We have this oracle error: ORA-12592 TNS Bad packetWhen this error occurs, all workflows freeze. This is not normal behavior.Do you have any solutions ? Best regards

Hola! Necesito generar un reporte de manera periódica sobre el uso de sus productos asignados en mi consola de administración Adobe.En éste tutorial de Adobe en el minuto 1:56 se puede ver, en el menú "Insights" existía la pestaña "Dashboard", pero no aparece en mi consola, sólo me aparece la pestaña "Logs"En éste tutorial de Adobe "Cómo usar la Adobe Admin Console | Vídeo de YouTube" en el minuto 1:56 se puede ver. https://helpx.adobe.com/es/enterprise/admin-guide.html/es/enterprise/using/console-settings.htmlhttps://www.youtube.com/watch?v=HCCHlhL86cY ¿cómo puedo hacer para que se active la pestaña "Dashboard?¿alguien me podría decir cómo hacerlo?

Hi everyone,One of my team members has lost access to all of his Adobe XD files following a company-mandated email update due to a Company's brand change. He was informed that his files are no longer retrievable, and it appears that all of his design work is gone.Is there any way to recover these files or reassign access to his previous account or to a manager's account?Any advice or support would be greatly appreciated.

To help organizations strengthen compliance, security, and operational oversight, Adobe now offers real-time streamable Content Logs—providing deep visibility into how digital assets are used across Adobe’s cloud storage ecosystem. Previously limited to 90-day manual downloads, enterprises and teams can now stream content activity logs directly into SIEM platforms like Splunk, Microsoft Sentinel, and Sumo Logic using Adobe I/O Events.   Go to Admin Console What’s Included Real-time or near-real-time streaming of content activity logs for automated monitoring Rich content usage insights: file creation, deletion, edits, shares, public link activity, access requests, and more Enterprise-grade SIEM integrations with top tools like Splunk, Microsoft Sentinel, and Sumo Logic Manual export support still available via Admin Console with improved schema and CSV export options How to Get Started Manual Reports:• Navigate to Admin Console > Settings > Content Logs

 Why was my subscription amount multiplied by three for a year for a single license? Of course, I am part of a school and I had an admin account at a school, but I only used the license for myself. Ado had informed me that it was better to have a school admin account to prove my good faith. I went from $500 a year to $1250, can someone explain this joke to me?

I am not able to use the "Share to Review" button to share designs with my team.I have tried Uninstalling Photoshop and Creative Cloud multiple times. I have even disabled my antivirus to check if it was blocking it.I have tried multiple methods from the Adobe Help Community and others. Still, the issue remains unresolved. I would appreciate your assistance in this matter.    

Olá maravilhoso dia comunidade como estão?  Gostaria de compartilhar e entender se mais alguém está tendo problemas para habilitar as regras de solicitação automática no console do Admin. Obrigada. 

We have Adobe Teams Plan, Does Adobe supports or features any plan to track user's activity like what are the devices the user's adobe id is logged in?. Is adobe really have this facility in any of it's plan?.I fyes, Please mention the details. When i check i didn't find anything related to this.

Hi everyone, this is my first post to the Adobe Support Community. I am not sure if Using the Community would be the best place to ask, so please let me know if it can/should be moved elsewhere.  I'm experiencing many issues lately (cannot open Ai files, Pr sequences fail to render or export, and others). All issues are related to the storage of all creative content on our organization's servers. I have access to unlimited storage on these servers, and very little storage available on my computer's hard drive. So, I've been using this workflow for 5 years. Until recently, it has worked well to navigate to my files on the network storage, open, edit, re-export, etc.; now, however, the issues mentioned above are making this workflow impossible. (Additional note: I occasionally work from home. I would work from home more often if I were able to efficiently access my files. To do this, I must connect through a VPN, and the lag makes this nearly impossible as well, but did get me

Two weeks ago, our licences were automatically renewed, the money was automatically debited from our account, and then one of our paid licences disappeared. Support was unable to resolve the issue and suggested that we purchase an additional licence and they would refund the previous price. Unfortunately, although the new licence appears among our products, it cannot be issued to any user. For some reason, the system does not allow it to be assigned. So now we have paid for two licences but cannot use any of them. This whole situation seems completely hopeless. Can anyone help us find a solution?

This is a long one, so bear with me.  Our company manages the subscriptions for all Adobe products which, since early 2023 are now registered with our Teams account (thank you Adobe - this makes life much easier). Prior to that, each employee had their own subscription paid for by the company card.  Unfortunately as they left the business, it appears none of these subscriptions were cancelled.  In addition to the amount charged for the Teams Account, we are also being charged an additional 12 times for subscriptions each month.  I have contacted Adobe support numerous times and their suggestion was to contact the bank.  However, the bank has said that without knowing what subscriptions we are cancelling then they can't help.  The alternative would be to cancel all payments to Adobe from that card and change the Teams payment to another card.  This does not work for us - the card in question is one that is used for multiple business payments.  Why

I've seen several posts about this topic, but none of them were able to help with my specific situation. I have a subscription to InCopy that I pay for, that I would like to cancel. As others have noted, because I ALSO have access to Adobe for Enterprise through my school board, I am unable to manage ANY of my apps/products/subscriptions, including the one I am personally paying for. I contacted my admin last week about this error. They are unable to help, because my InCopy subscription does not show in the Admin Console. Essentially, I am unable to see or modify my InCopy subscription in any way, and my admin is also unable to see or modify my InCopy subscription. However, I am still being billed for it. I have learned my lesson about not using my school email address to purchase any personal subscriptions to any Adobe products, but I need to find a way to cancel the subscription I'm currently locked into. I have been wading through the forums and Adobe help pages for a week

Which Creative Cloud plan should I get as a small quasi government non-profit organization who needs just one license?TIA

Hola; Al abrir un programa de adobe me ha pedido que inicie sesión, meto usuario y contraseña correctas pero al seleccionar el perfil (ya que tenemos 2) no hace nada, se queda ahí estancado y no funciona...   [Edited by moderator: Please refrain from sharing your personal details here, as this is a public forum accessible to all.]  

Hi, I just purchased 6 Adobe Pro user licenses for the department as a reseller. Now I need to give them these licenses to use as I have purchased on their behalf so I can invoice them. How do I send the licenses to them ?

Beim letzten Update habe ich versehentlich eine zweite Lizenz. Diese will ich kündigen. Es ist mir aber unmöglich, da es keine Einstellung gibt eine Lizenz davon zu kündigen. Bitte helft mir. Viele Grüße imDIALOG

I have made two appointments to get help for the error messages I'm getting to access your software for our company, yet no one responded to set up a link or call to meet with me. We have 3 licences, and are getting messages that our subscription isn't registered, and something called Error 10000. I am extremely frustrated, there is no person to speak with, and we have deadlines to deal with. Your company has the worst customer service access in my 30+ years of professional experience.

I currently administer two accounts in Adobe - one for my work and one for my private company. At work i have the license for Adobe PRO for use with enhavnced handling of .pdf's, while I in my private company have license for Adobe Premiere Pro for video editing. Since I am using the same computer, I have to log out of my work-account and in to my private account in order to use Premiere Pro. This is frustrating, so I was wondering if there is any ways of linking the two accounts so that I do not have to log out of eather, and still have the proper use of both licenses just by switching between accounts rather than logging out / in? Hopefully the community have some good answers. 🙂 Regards, Storolav

Ya estoy cansado de intentar ponerme en contacto con un agente o alguien que me permita cancelar este estupido plan que ya termine de pagar por el año entero, y ahora lo unico que quiero es no pagarlo mas.