Enterprise & Teams

I have setup a VM running on Windows Server 2012R2.  I used to be able to launch the Creative Cloud packager but suddenly it shows this error "Oops something has gone wrong, please try again".  I try to delete the Creative cloud packager from OOBE directory and reinstall back.  It still showing the same error.  Please help.

Hello Forum.Using our Enterprise License I am able do download CreativeCloudPackager.dmg to my new installation of OSX 10.12(16A323)The ASU mounts, and opens. AND I have to allow Install to make changes - but nothing happens ?!?!Please Adobe - what to do ?

I have never had this problem before updating my Adobe CC produts for the Mac Labs at the school I work at. Normally I just shoot out the terminal commandusr/local/bin/remoteupdatemanagerand the products begin updating themselves. For some reason in this case, they are returning exit code 0, but when I check the products they are still stuck on 2015.1 Any advice is appreciated!

I am a field technician with a school district in Idaho. We just moved to Windows 10 this year, We deploy using SCCM. For the first time this year one of my schools chose to split the cost of a site license for the Creative Cloud. The enterprise license is held by a company called OETC. The problems come after installing the suite on a local machine using a package build I created with CC Packager. Programs install fine and I can execute them with no problem, I have administrator rights. For security and network safety reasons we don't typically allow access to the C: drive by students, (most restrictive), and staff, (Least restrictive but still restricted), it seems that the software we needed from the package the most will not run under these restrictions. for example:Premiere pro is used by a teacher and students enrolled in a video journalism curriculum. The teacher has a stand alone peer to peer network he maintains separate from the districts. I gave him a copy of the build to in

I have a MacBook Pro that has been installed with the adobe products using the Creative Cloud Packager. The MacBook will not show up in the adobe admin console under manage my teams as a managed device. Every couple of weeks the adobe applications will not initiate because they are asking to be registered.  I run the serialization application and it works for a couple of weeks but never see the device in the adobe admin console associated to a VIP device license.

Having an issue with client machines not seeing the update server. At first, I was getting a errorcode 205 ( or return code 2). I have since gotten rid of that error, only now I get a return code 0. I am not sure what has changed, as I just did updates to this classroom over the summer, before school started back up. Now, I have been ask to update photoshop, and I cannot get clients to update. Well, other than over the web, but that is why I have an in house server, updates download to it fine, I just do not know why client machines cannot download from server.

The old administrator leave the company and we have no access to the Adobe Account of the company.How to achieved this?

Hi,We've created a package in CCP, we've deployed this previously with no issues. What we're seeing now and it could be the newer build of Windows 10 is that Acrobat DC will install, the other suite applications Photoshop, Dreamweaver etc will install and then after that Acrobat DC will remove itself. The other suite applications remain. The package was created in May and we didn't have the problem then.We've recreated the package and are going to test that.Anybody else seen this before?ThanksBen

I tried to put the reg entry provided in the following document:  Services integration for bDisableSharePointFeaturesI've tried it on a couple machines, the Check-out pop-ups still work for a mapped SharePoint Library.  Rebooted both machines, not luck.

Cannot find a installation files for this software. We lost our disk in ages and  need it desperately. !

i have an enterprise account, and it is up for renewal. we have made all the admin changes necessary, and yet adobe cc still does not recognize my account insomuch that i have no products available and when going deeper, i am only offered free trials.

Hi I am trying to install Adobe Creative cloud for Team (Device License).I have created the packager and manage to install in 20 new Mac.Other 19 old Mac i unable to install and getting error as in picture.Already logged in as Administrator.no any issue with the packager since the packager can be install in other Mac units.Please help me URGENT.

i cant find my seral number

Hello,I need a creative cloud dmg with all applications for installation in entreprise because they not have a good internet connexion.I will install 12 computers in mac os x.

I can´t manage my team, can not change licens to ather member, can´t by new licens eather.

Hi.I bought Creative Suite 6 Design & Web Premium edition for mac OS a few years ago. It worked fine on my old mac. I've bought a new laptop and looked how to transfer it. I was directed to download the copy from the web then put my serial number in.I downloaded it no problem (DesignWebPremium_CS6_LS16.dmg) but as soon as I try and install it I get the message"Installer failed to initialise. This could be due to a missing file. Please download Adobe Support Advisor to detect the problem"I click on the associated link and get the followingThe Adobe Support Advisor has been discontinuedThe Adobe Support Advisor tool was used to analyze installer log and system information associated with installation errors. The tool has been replaced with improved installation support mechanisms. Please visit Adobe Support section for Knowledge base articles around Installation.I'm running: a new MacBook with OS Sierra 10.12What should I do please?

Everytime I open my Adobe Photoshop 10, it asks for a serial number, which I dutifully provide.  It gets a check mark.  When I hit continue, it asks for it again.  ad infinitumDriving me crazy--problem just started today.

I have inherited our Adobe Update Server.  (Hint: I don't know what I'm talking about.)  Due to certain problems, Adobe Support has advised me to upgrade our server from V3 to V4.  Searching the Adobe Support site, I can't find anything about upgrading a server, but do find documentation on creating a server at version 4.  Isn't this all virtual?  Do I have to create a new server at the desired version?  This seems a little like throwing the baby out with the bathwater, but I may not be using the correct search string.  Any push in the right direction would be appreciated.  Thanks, Judy

Our company is using the Adobe VIP licensing arrangement.I have a situation with a user where they have been supplied with a pc for use in the office and another company owned pc for work at home. On her office pc, she has Adobe Acrobat Pro DC (deployed via the VIP Portal) however she is now wanting it to have the same product installed on the company supplied pc she has at home.My understanding is that under the terms of the agreement, having the one named user subscription license installed on multiple devices is permitted (i.e. I don't need to pay for another license subscription) My problem is that on the VIP portal, her deployment is listed as Active so I can't resend her another invitation for her to install the second instance.Does anyone have any idea how to overcome this issue?

where to find the DNS entry?

I have a 2012 server where non administrators receive an error "Your current security settings do not allow this file to be downloaded" wen opening a pdf. I hit this on another server and he culprit was acrobat dc trying to download an update. I fixed it on the other server by adding key bProtectedMode to HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Adobe\Acrobat Reader\DC\FeatureLockDown. That isn't solving the issue on my new server.Any suggestions?Thanks,Mike

I have a Windows Server 2012r2 Std which is running Remote Desktop Session services.  I have 35 users on this server and 8 of these users require Adobe Acrobat Std.  What type of licencing is required for this environment and how many cals are required.  Can I get away with just 8 or do I need to licence all users on the RDS.Many thanks

How do I reassign a license?  I can't seem to click on the topic in the FAQ's.Can I just have all licenses under one email and password to deploy across computers in the studio instead of assigning different names and passwords?Thanks,Jenni

Can I split apps from "Creative Cloud All Apps" product for few team members?I had chosen Creative Cloud for teams and I have just one license for "Creative Cloud All Apps".I want to give a permission to use Photoshop App for one user and to give another permission for another user to use After Effect app – Can I do it within this one license and how?I was trying to use Creative Cloud Packager but when I have created package and manually try to install it I've got a failure. When I try to make a license file I've got feedback that I don't have permission to do that...

I am using the command adobe_prtk --tool=ReplaceSN --serialize=LEID --serial=<new serial number>, but in the oobelib.log i am getting a return code 6. The error is "undefined CAPS error 10, while accessing payloadcode corresponding to leid"I am using "V7{}AcrobatESR-12-Win-GM-en_US" as the LEIDAdobe_prtk.exe is from the DC Customization wizard, version 9.0.0.301What am i doing wrong?