Enterprise & Teams

MacOS 15.2 and MacOS 14A few days ago a user in our organisation noticed they have read-only access to a few CC Shared Libraries. Since I created these libraries, I tried removing the user from these libraries and inviting them again. After they accepted the invite, the Libraries are still in View Only Mode. I tried something else - I downloaded a copy of a Library, imported it back to Creative Cloud Libraries and moved it from Personal to Team (moved to Business Storage). Unfortunately the same user is unable to see this Library at all. Furthermore, other Team Members with active CC accounts also cannot see the newly created Team Library - meaning that moving Shared Libraries to Team ones may not be an ideal solution.  Can we please have some assistance here, as we're a paying client and some timely support is expected?

There is a difference between the amount I paid for the account purchase and the amount on my invoice. What is the reason for this? The answers on the frequently asked questions page about invoices and payments were not useful to me.

Hello Team! Can I create this package and give that to other owner of VIP? As on his adminconsole account it is not working - what do u think? 

Hi community,we have a problem. We have 2 contracts.We have removed the licenses from the users of contract A and also removed the user in this contract. These users were added to contract B and the licenses were reassigned.Now the users from the former contract A are having problems using your products.You have already logged out and logged in again and also deleted your browser history. When you open Acrobat Pro (as an example), you are asked to start a new paid subscription.Is there an error in the Adobe Console? Thanks and regardsSabrina

I would like to use the students licence from my university for commercial use as marketing manager. Is this ok? Or can i only use the students licence from my university for study projects and privat things?  Greetings

I have my Adobe account with the university I work for as an Adobe for Enterprise account.As I will move to another University which does not offer Adobe, I will need to buy a teacher's license for myself.In most Software will be just about logging off and logging in with the new account after purchasing the license.however, I have built a website with Adobe Portfolio and published work on BehanceHow do I transfer my website from my old Adobe for Enterprise account to the new personal account? hope I have managed to explain clearly enough thank you! 

hey! im desperately attempting to get after effects 2023, however on creative cloud the only version it goes to is 2024. does anybody know a way to get older versions?

Hello! I'm getting this messages for app requests: I'm clicking the review button, sign in, and get this: Can someone explain to me how or why this happens? I'm one of two admins on this site, so I know it can't be permissions based. 

I am trying to add users to my license using a k12.hi.us email domain.  The system is not allowing me to do so BUT I have 9 other accounts listed with that email domain. Is there a work around on this? Am I missing a step?

Does anyone have any information or experience with training custom models in Firefly?Adobe has a link discussing it on this page, with very little information:https://helpx.adobe.com/firefly/using/customize-a-firefly-model.htmlIt looks like it could be very useful for our team, but it would require us to upgrade from an Adobe Teams account to an Adobe Enterprise account. We're willing to do that, but we need more information and/or a demonstration.The Adobe Sales team refers us to Adobe Expert support. However, since we only have a Teams account we can not access Adobe Expert support for Enterprise. The Adobe Teams Expert support then refers us to Adobe Sales and we go around again.Any help would be greatly appreciated.

Hello - I cannot upload Raw files to the creative cloud. In my case, I have a lot of EIP files. I tried loading them but the file type(s) not supported. ZIP files don't work neither. Who can help?Thank you!Anuschka

Hi All I'm trying to deploy CC applications but am getting an error code 6.I have pulled this from the log files -[ERROR] |  |  |  | Adobe PRTK |  |  | 3480 | Invalid LEID SpecifiedINFO] |  |  |  | Adobe PRTK |  |  | 3480 | Return code 6Any ideas? Thank you

I am hoping someone could point me in the right direction.  I have deployed an AdobeCC package to a few test clients using SCCM.  I am new to SCCM and I have been searching for how to invoke the remote update manager for all of my clients using SCCM.  I am not using AUSST, I will be going directly to Adobe.  I have found examples for Linux and Mac but nothing for SCCM.This guide says it is possible but I just can seem to find a good example.  Any help would be greatly appreciated. Creative Cloud Help | Using Adobe Remote Update Manager

I have Access to Admin Console and we  have  4 users that have received emails that their Adobe Pro Licences had expired.      There is nothing in the Console about any expired Licences, and    received  recent invoice and not reporting any issue.    I have  emailed account Manager , but havent had a response yet.  

hi,last year we bought 5 acrobat pro license from adobe web site. This year, after renewal we cant see the members who has license on our admin console but members using their license properly.  but we need to replace one of the license to another person.  we cant see the members and we cant do it. please help about it. how can we assign the license to different person?

Hello, my boss got an email and wanted me to re search it to make sure it's not a scam. Got it today. Any info would be great. Thank you! Subject: Adobe License Bundle Pack   Hi Olivia  Wann, We appreciate your business with Adobe. I could see your account is eligible for an Acrobat bundle saving pack, so I thought I'd send you a note. As you know that the regular price of an Acrobat Pro license is $23.99 monthly. I am excited to offer you the below promos which would save you around $1,257 annually. Product Licences Pricing Acrobat Pro Bundle pack of 25 19.8$/user/month           You might have individual users outside your business team account and this might be a great time for consolidating them under the single umbrella account. This will not only give you saving on Acrobat licenses for the term, but also if you have any departments/new employees down the line that you wish to add Acrobat Licenses to you will hav

 I’ve been trying to cancel my Team Adobe subscription, but I cannot find the “Cancel Plan” button in the Admin Console. I’ve contacted Adobe support several times, but every agent keeps telling me there are “technical difficulties” and asks me to wait 2–4 hours each time. This has been going on for days now. I’m still within my refund period, but I feel stuck because no one has been able to provide a proper solution. Has anyone else faced this issue? How can I actually cancel my subscription without further delays?

Please help me cancel the whole plan. Thank you !I am unable to manage or cancel this subscription myself. I'm trying to reach out administrator or IT support to cancel this. Could someone please assist me in canceling the subscription.

I'm sure this is obvious, but I cannot find it on the website. I currently have a personal account for work purposes, but another 1-2 people are interested in using Creative Cloud as well. If I switch to a business account, how many devices and sign ins will this allow or is there a fee for each license to install?

Hello, I explain what happens.I'm making a number of changes to my accounts and I'm reviewing Adobe. However, in 2017 I opened this account, this was before entering an academic institution where they requested an Adobe account (which I already had) to use the institution's academic plan. Now, I graduated from this institution in December last year. My goal is to modify the account so that it is no longer "managed" or within the organization and to be able to start managing it as a personal account (including being able to sell in stock) But checking by clicking "leave organization" I get that I am no longer going to be able to use it in Creative Cloud, if you eventually want to pay for the plans.My question is if there is any way to leave the organization without affecting my account, since I opened my account before being in the institution, or if they themselves should unsubscribe me.

Allow Adobe Admins to Configure the Auto Update Settings for Individual Apps in the CC App.It would be extremely beneficial for IT Admins if the Adobe Admin Console allowed you to configure and deploy auto update setttings for specific Adobe apps within the Creative Cloud app.Currently admins can only control whether all apps are auto-updated or not. For people who have large volumes of users in their organisation, this would be a really useful feature.Currently, we have certain products that we classify as business critical and others non business critical.The business critical ones we want to control the versioning on, and we control the updates released using Adobe Remote Update Manager (RUM). The non business critical ones, we would love to let the CC app auto update on these. We want to make sure that admins decide which apps do and do not auto update as I believe this is user controlled currently.

Hi, Can anyone help me figure out why the 'files' tab is not visible in my Creative Cloud app? I am trying to add a new user to my work Creative Cloud library but since the 'files' tab is not visible I don't know how to access the library to add him. I also need access to the library so I can manage and organise the files.  When I open Adobe Illustrator I can still see the library so it hasn't disappeared altogether. And I have a back up file on my computer with the extension .cclibs.  I have an Adobe for Enterprise account. My ex-colleague used to be the main admin for our Creative Cloud library but has been let go so I assume her Adobe account was cancelled. My assumption is that this is the reason for my Creative Cloud app being messed up.  Any help is appreciated. Thanks.

Hola comunidad, ayer me cancelaron el plan estudiantil ya que estoy de vacaciones y la universidad siempre cancela el plan si no llevas clases en vacaciones. Decidí pagar el plan por mes estudiantil con el mismo correo que mi unoversidad Usaba ya que eso hice el año pasado y todo bien, pero cuando pagué y luego abrí illustrator para seguir con un proyecto, no me deja abrir el proyecto ya que dice que le pertenece a otra cuenta pero se supone que sigue siendo la misma cuenta e igual me pasa en Behance. Mi cuenta aparece como una nueva y no está mi portafolios que yo había subido pero si yo busco el link de mi portafolio si me aparece pero como una nueva cuenta y yo solo puedo ver no puedo editar ni nada y es bien raro porque mi cuenta ahora me aparece con otra foto de perfil y la que tenía antes solo sale cuando busco el link del portafolio pero es como si fuera otra cuenta diferente de otra persona y el correo con el que siempre entro es como si ya no fuera de mi cuenta de siempre dond

Hi,I would like to recover a license from a damaged computer. According to the instructions athttps://helpx.adobe.com/enterprise/using/recover-sdl-licenses.htmlI should use the "Recover Licenses" option, but I don't see such an option. How can I reset the licenses?

Hello, I really need some help with my. adobe creative cloud desktop app. I can't log in. I have tried everything (delete all the apps linked to the creative cloud, reinstall them several times, change my password, try. new ways of log in ...) and nothing have worked. When i open my creative cloud desktop app and when i enter my. mail adress + my passoword i have the same message every time : I really need some help because the Adobe softwares are my work tools and without them i can't work...  A big thank you in advance to any of you who will try to help me !