Enterprise & Teams

I have a user, her adobe was paid by a credit card which is no longer In use.  I added her to the corporate account and assigned her a license.  She is using the same email as the old payment type.  When she logs in, it still shows the credit card.  How do I force it to point to the corporate account?

FOR 2 MONTHS NOW I HAVE BEEN REQUESTING CANCELLATION OF OUR ACCOUNT BUT ADOBE IS STILL CHARGING US. I AM BEYOND FURIOUS BECAUSE THEY HAVE PURPOSEFULLY TAKEN AWAY THE MANAGE ACCOUNT BUTTON. I SPOKE TO AN AGENT AND THEY SAID THEY WERE HAVING TECHINICAL ISSUES. NO IT JUST LOOKS LIKE YOU ARE TRYING TO GET AWAY FROM ALLOWING ME TO CANCEL. WHERES THE SUPPORT , WHERES OUR MONEY REFUND AND WHERE IS THE CANCELLATION?

Hi,I have 5 users that have Acrobat Pro version 24.002.20687 with Windows 11.  If they close out of a PDF file that was opened in Acrobat Pro, they have to wait about 10 minutes before trying to open up another PDF file.   If they try to open up a PDF sooner, nothing happens - Acrobat doesn't try to open, no error messages.  I tried running a repair install and manually updating Acrobat on each of the users' machiines.   The issue started about a week ago.  To open up another PDF file we have to wait about 10 minutes or have to go into task manager and End Process for any Adobe processes that are running.  Has anyone ran into this previously or know of a fix?Thanks, Josh

Bonjour, Je viens de souscrire à Adobe Stock un pack de crédits photos mais je ne trouve pas la facture.  Pouvez-vous m'aider et m'indiquer pourquoi celle-ci n'apparait pas ? Et éventuellement, comment faire pour la téléharger ?  Bien à vous,Lucie

Why is it so difficult to cancel your subscription. Someone should report Adobe because this isn't normal. It is made far to difficult so people give up. Utterly ridiculous. 

Bom dia, espero que estejam.Fizemos a compra da Adobe Creative Cloud for teams All Apps ALL, onde diz que conter todos pacotes Adobe.Vimos atraves desta plaforma informar que o pacote Abode Firefly nao disponivel.Gostarimos de saber como podemos ultrapassar esse caso?

Nous venons d'acquérir des licences pour les utilisateurs de notre société.L'un d'entre eux cependant se voit refuser la validation, alors que son email pro a bien été saisit au niveau de l'admin console et que sa licence a bien été réservée.Après avoir reçu l'email d'enrollement, puis celui avec le code à 6 chiffres, immédiatement après il tombe sur un message : "You are ineligible to use this product or service due to the Service Eligibility Requirements" avant même qu'il puisse saisir ses information personnelles (nom, prénom, date de naissance, mot de passe).Après avoir supprimé son entrée dans l'admin console, puis l'avoir de nouveau recréé, le problème subsiste.Il est également présent si il se connecte directement sur account.adobe.com. Il reçoit alors un "Your access has been denied" après avoir entré son e-mail pro.Que faire pour résoudre ce problème ? 

To those thinking a serial number is not needed:I log in to Creative Cloud with my University details.The University has Creative Cloud for all students and staff.Here's the screenshot I get, requesting a serial number. There are times when Serial numbers ARE asked for.Replies to questions ought to be helpful, informed and correct, not from the perspective of those with a limited history (eg: 'We've not had CD installations since 2xxx, therefore we don't acknowledge them as existing')

We would like to purchase Adobe products and I would like to set up the admin console.I went to the following URL https://adminconsole.adobe.com/And registered an account.Unfortunately, I cannot log in to the Admin Console with this account. I get this error.The error message was in German I machine translated it.Error messageIt appears that you do not have access to the Adobe Admin Console. If you think you should have this authorization, please contact your system administrator.How can I get access to the Admin Console.Translated with DeepL.com (free version)

I have done everything. My internet works perfectly on all other devices.I have uninstalled and reinstalled adobe bridge and photoshop while logged into my adobe account USING MY SUBSCRIPTION!!!! but when the apps open it gives me the same error again and again and only sending me to windows solutions but i use a mac. I have changed the clock I have tried to sign in and outi have restarted my computerMy account works perfectly on other devices. PLEASE HELP

Hi everyone,Currently, I manage a significant number of individual Adobe accounts that are shared between two devices. Here's how our workflow functions at the moment: each account is used on two devices, and the same program (e.g., InDesign) is often accessed simultaneously. This could be on an iPad and a laptop, or a laptop and a desktop PC, depending on the situation.As we consider switching to a Team account, I have a few questions:Will this workflow remain the same with a Team account?Can I still access two instances of the same software at the same time on different devices?Could someone please confirm how this would work?Thank you!

Our daily newspaper uses InDesign for layout and we have the creative Cloud All Access with all the apps. Is there a way to install JUST InDesign on my lapto for travel use with out installing the CC? Our CC is large and as we all know the CC installs all the files in it on each device that has access to the CC which bricks my MacBook Pro. I have an upcoming trip and just want to have InDesign and use the web version of CC. Is that possible? Or is it possible to shut off automatic CC file syncing / downloads? Help please 

I have been paying for my subscription for years now and I still cannot install the app on one of my computers cause I get error 205. I have done everything possible including: 1. disabling antivirus and firewalls 2. deleting all instances of the installer including everywhere on the drives and windows registery 3. using Adobe's own cleaner tool 4. using microsoft forced uninstaller .....   Nothing works. Sad that Adobe doesn't care enough to fix this issue.  I'm not the only one looking for an offline installer due to issues with CreativeCloud's installer.  

Hello,As more people are pushed toward the Creative Cloud model managing the licenses are become more difficult. Adobe currently does not offer any way to track the actual usage of licenses. I see that a user has accepted an invite but nothing after that. Would like a way to see when users have last logged in. Do not want to be paying for a license that hasn't been used in 6-12 months. Thank you,Bobby

Where can i download Indesign 18.0. It's not showing on creative cloud app.Thanks.

Donde visualizo la fecha de cducidad de mi producto adobe cloud o es que acaso no tiene esta opcion. su ayuda por favor

I know that there was a recent thread with a similar topic, but my issue is unresolved and doesn't have the same solution.I am 100% certain that I want to cancel my Enterprise plan with my college Institution and I am willing to pay the cancellation fee, but I cannot find any way to cancel it. Like other students, I do not have the option to manage my plans (despite seeing the option to cancel a long time ago, some time last year).I have contacted my college's IT and they say that they will only resolve hardware problems, not software. I cannot use the Adobe chat feature either due to my Enterprise account tied to my school. Clicking on the chat bubble gives the message: "Please contact your administrator for help. A member of your organization is a designated contact for issues with your Adobe products. Reach out to your administrator or IT contact for help."I've tried to find solutions everywhere, including the college subreddit, and nothing has worked. I really do not want to be pay

Buongiorno, ho un'attività di e-commerce e leggendo i termini di servizio mi pare di aver capito che bisogna fare l'abbonamento come Azienda (spero di aver capito giusto?), così ho fatto l'abbonamento annuale al pacchetto Creative Cloud tutte le App. In seguito mi è venuto un dubbio: devo fare qualche operazione particolare quando esporto il file epub? E/o devo inserire nell'e-book, o nei file, dei riferimenti ai programmi Adobe utilizzati? Grazie a chi mi risponderà.

Hello i want to buy photoshop for my company but when i write my business phone i get this error:please enter valide phonewhy ? thanks a lot

je souhaiterais mettre à jour le nom et l'adresse mail su un compte utilisateurd 'une de nos licences, mais l'import du fichier csv modifié est en "erreur".cdltCatherine

Hello,I have a personal license.I canceled it.I bought a new plan for my company.I haven't activated my company plan yet.Payment is requested for the personal plan and it is still active.How can I cancel the personal plan or the company plan?Virtual help is useless. Our Turkey Telephone communication also gives an invalid number warning.Turkey Distributor also says they are not interested.Please provide some reasonable helpAbdullah Kurtay

I recently purchased the Creative Cloud for students but cannot access any apps. Whenever I try to open any of the apps, it says my license is expired. I tried to get help from Adobe, but it keeps telling me to talk to IT.  I purchased Creative Cloud yesterday so I'm unsure if I have to wait longer until I can use it or if I have to contact someone.

Hello!I'm having problems with my behance account - my colleagues can't like me, just leave comments and subscribe. Also, my profile has completely disappeared from the "infographics" issue.Can you tell me what these problems may be related to?Thank you very much in advance for the answer!

The aability to Auto-Assign a licence was a great addition to the admin area. However, it would be great to compliment this with Users being able to Unassign, or give back a licence.Another useful addition to AutoAssign, ot make licence managment easier, would be the ability for a user to Choose which licence to take, for example if you have Seats in InDesign and Creaive Cloud, someone could assign themselves an Indesign licence rather than a Creative Cloud one. 

hello, i´m the owner of this account since 9 years but i cannot login into this adminconsolce they are saying i have not the permission but nobody else then me is using this account and had bought it. ths second problem is i need to install an old after effects version but i cannot see older versions in my creative cloud. not with the three points option not somewhaere else. this is really annoying we have to work and not searching everytime is this cloud f*** app for hours to get some versions or something else.I really have to say this adobe managment thing is so annyoing and frustrating we are losing so much time with this app stuff thing!!!!! But i know adobe is abig concern and only have a look on his shareholders and not the small customers and do not listingin  to them. But yeah i´m really frustrating sorry but maybe somebody could help me with these problems