Enterprise & Teams

why is there no manage plans option in my adobe for team package so i cant cancel my subscription? i want to cancel my subscription but i cant because there is no manage plans option. the problem is i don't see the option to manage and to canceled the plans. I have tried to cancel my subscription long ago, but I am always confused because there is no manage option on my plans, so I cannot cancel my subscription.

Hello! Not able to get into  through my correct email. It was through a company account and I see that the myportfolio link has changed a bit. This is concerning for me because of all my files on that portfolio, which I'm trying to update, but also because I have payment attached. I have a different old portfolio that I needed to start paying for which is why I just started a new one on the company account, and I re-designed the layout. but I don't want to re-upload and re-organize the entire site, and I would like access to my other portfolio. Thanks,Jojo [Edited by the moderator, please refrain from sharing your personal details here, as this is a public platform accessible to all.]

Hello, I’m reaching out for help accessing my cloud files on one of my work devices.I use three devices for work: two Mac desktops and a Mac laptop. Today, after renewing my business Adobe license, I logged in on my Mac at home, but I’m unable to access my cloud files, which contain critical client work I need to complete. A message appears saying, "Cloud Documents are not available" and advises me to contact my IT administrator. Unfortunately, these files are only stored in the cloud, so I currently have no way to access them. Additionally, after renewing my license, I received an email (screenshot attached) notifying me that I now have administrator rights to manage Adobe product licenses for my company. Could this change be related to the issue with my cloud files?I urgently need to resolve this so I can work on these files tomorrow. Any assistance or guidance would be greatly appreciated. Thank you! 

I need SOC 1 report for Adobe- Workfront. Thanks

Hi,I'm troubleshooting an issue for a client of mine who has issues connecting to documentcloud.adobe.com / acrobat.adobe.com, but after the original TCP negotiation, TLS connection fails. We've moved the client over to another ISP with another IP temporally and the site is accessable again.Is there a way for me to check if Adobe might be blocking their IPs?Kind regards,Neil van der Merwe 

Hi, we are trying to install the package in Citrix but there are error messages. Can someone explain to us what the problem is? 12/09/24 14:49:36:190 | [INFO] | | ASU | MSIInvoker | MSIInvoker | | | 6644 | Build Version - 2.2.0.612/09/24 14:49:36:190 | [INFO] | | ASU | MSIInvoker | MSIInvoker | | | 6644 | Logging Level verbosity Set to 412/09/24 14:49:36:199 | [INFO] | | ASU | MSIInvoker | MSIInvoker | | | 6644 | Successfully fetched the optionXML content from MSI database ...12/09/24 14:49:36:216 | [INFO] | | ASU | MSIInvoker | MSIInvoker | | | 6644 | The OS language detected for Acrobat (nl_NL)12/09/24 14:49:36:216 | [INFO] | | ASU | MSIInvoker | AAMEEUtilities | | | 6644 | Path to Process :C:\WINDOWS\system32\msiexec.exe Process Directory :C:\WINDOWS\system32 arguments being passed : /i "C:\Install\Adobe Creative Cloud\Build\Adobe Creative Cloud.msi" /qn12/09/24 14:49:38:285 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 3060 | Build Version - 2.2.0.1712/09/24 1

I have been using Adobe Library to share graphics for a document my coworker uses. We have had no issues until I recelty updated. She was trying to update the graphics this month and now they all tell her it's read-only file. But I never made any changes to make this happen. To fix it I tried removing her and adding her back. I tried having her log out and back into to the cloud. We double checked that we have the same version of Illustrator. But no matter what I do she can not edit files that she's been able to edit for months. 

Bonjour,  J'ai souscrit à un abonnement entreprise (étudiant) avec mon adresse mail étudiante associé à mon université, cependant j'ai utilisés mais données de carte bancaires pour pouvoir finaliser ma commande, sauf que maintenant j'aimerais annuler mon essai gratuit de 7 jours, mais je n'ai pas la possibilité de le faire moi-même, il n'y a pas le bouton 'gérer mes formules' dans formules, il n'y a pas d'informations sur qui est mon administrateur d'entreprises. Vu que j'ai mis mes coordonnées bancaires j'aimerais pouvoir l'annuler car  mon entreprise (université) ne couvrent pas ces coûts. Pouvez-vous m'aider, merciiii 

I want to see the page above.  But when I click 'Create a package', I can only see the page above. What can I do

why do I keep getting this error message despite updating the payment information :We couldn't process your payment with the information on file. Please update the billing info on your account to make sure your service continues.Update billing info

I've seen several posts about this issue but none of the solutions seemed to help - I get an error when trying to add a user (the Something went wrong when saving error). It happens in different browsers and regardless of the profile I choose.If I go to settings to try and change the directory sync, in case that's the problem, I don't have the option to select the directory (there's only one)

Does the adobe application stack support put and gets from non-AWS S3 API Cloud service storage folk.   

I am creating a product profile in Adobe Experience platform. I have system & product admin roles for my org. I followed the steps in creating a product profile.  However after providing the name of the profile, it isn't redirecting to permissions page. And the product profile is created without any permissions. When I click on "Permissions" tab, it shows an error.  What roles do I need to edit permissions and what am i missing here?  

Can anyone please advise what the silent switch is now to install adobe reader dc 15.023 for the exe as I cant find any msi installer and the usually silent switches are all failing. This s getting very tiresome as they seem to keep changing the switches from one release to another.I have tried these so far and non work./qn/qn ALLUsers=2/S/s/quiet

Hi, I am trying to create a script to keep the organization's apps up to date, but unfortunately, when I test it, it is too slow. I don’t think there is an issue with our firewall, as I’m testing the script at home and experiencing the same results.Is RUM throttling speeds when it downloads patches in the background? Is it supposed to work like this? Patches download quickly via the GUI (Creative Cloud Desktop), but with RUM, it takes forever.Has anyone else experienced this? Please advise!

Hi1.  When creating package I am not getting option for Feature Restricted licensing - Offline.2. Only following two options are available in Feature restricted licensing(a) Online(b) Isolated3. I required Offline version option in Feature Restricted licensing. 

Dear community, we have just encountered a massive problem with the Adobe Creative Cloud Desktop App and Windows Device Guard, Memory integrity to be more specific. After enabling Memory integrity we had a few devices running into a blank/black boot screen and beeing stuck. It was possible to launch to safe mode but never to boot in normal mode. After a lot of hours invested we finally figured out what all devices had in common -> Creative Cloud Desktop App.A few more hours later we were able to confirm, that CC App had a problem with Memory integrity or vice versa, if you like. CC App comes with a driver "PX Engine Device Driver for 64-bit Windows" by "Rovi Corporation" that get's blocked by Windows' Memory integrity. You do receive a notivication when installing CC after Memory integrity had been enabled, also you can't enable Memory integrity if CC is already installed.If you enable Memory integrity via GPO, though, you don't get any warning but rather affected com

Bonjour,je souhaite renouveler notre licence "Tout creative Cloud". Cela me demande de contacter mon gestionnaire mais le mail du gestionnaire de l'année passé ne fonctionne plus.Comment entrer en relation avec un gestionnaire afin de renouveler notre licence?D'avance merci Loïc

I have a user, her adobe was paid by a credit card which is no longer In use.  I added her to the corporate account and assigned her a license.  She is using the same email as the old payment type.  When she logs in, it still shows the credit card.  How do I force it to point to the corporate account?

FOR 2 MONTHS NOW I HAVE BEEN REQUESTING CANCELLATION OF OUR ACCOUNT BUT ADOBE IS STILL CHARGING US. I AM BEYOND FURIOUS BECAUSE THEY HAVE PURPOSEFULLY TAKEN AWAY THE MANAGE ACCOUNT BUTTON. I SPOKE TO AN AGENT AND THEY SAID THEY WERE HAVING TECHINICAL ISSUES. NO IT JUST LOOKS LIKE YOU ARE TRYING TO GET AWAY FROM ALLOWING ME TO CANCEL. WHERES THE SUPPORT , WHERES OUR MONEY REFUND AND WHERE IS THE CANCELLATION?

Hi,I have 5 users that have Acrobat Pro version 24.002.20687 with Windows 11.  If they close out of a PDF file that was opened in Acrobat Pro, they have to wait about 10 minutes before trying to open up another PDF file.   If they try to open up a PDF sooner, nothing happens - Acrobat doesn't try to open, no error messages.  I tried running a repair install and manually updating Acrobat on each of the users' machiines.   The issue started about a week ago.  To open up another PDF file we have to wait about 10 minutes or have to go into task manager and End Process for any Adobe processes that are running.  Has anyone ran into this previously or know of a fix?Thanks, Josh

Bonjour, Je viens de souscrire à Adobe Stock un pack de crédits photos mais je ne trouve pas la facture.  Pouvez-vous m'aider et m'indiquer pourquoi celle-ci n'apparait pas ? Et éventuellement, comment faire pour la téléharger ?  Bien à vous,Lucie

Why is it so difficult to cancel your subscription. Someone should report Adobe because this isn't normal. It is made far to difficult so people give up. Utterly ridiculous. 

Bom dia, espero que estejam.Fizemos a compra da Adobe Creative Cloud for teams All Apps ALL, onde diz que conter todos pacotes Adobe.Vimos atraves desta plaforma informar que o pacote Abode Firefly nao disponivel.Gostarimos de saber como podemos ultrapassar esse caso?

Nous venons d'acquérir des licences pour les utilisateurs de notre société.L'un d'entre eux cependant se voit refuser la validation, alors que son email pro a bien été saisit au niveau de l'admin console et que sa licence a bien été réservée.Après avoir reçu l'email d'enrollement, puis celui avec le code à 6 chiffres, immédiatement après il tombe sur un message : "You are ineligible to use this product or service due to the Service Eligibility Requirements" avant même qu'il puisse saisir ses information personnelles (nom, prénom, date de naissance, mot de passe).Après avoir supprimé son entrée dans l'admin console, puis l'avoir de nouveau recréé, le problème subsiste.Il est également présent si il se connecte directement sur account.adobe.com. Il reçoit alors un "Your access has been denied" après avoir entré son e-mail pro.Que faire pour résoudre ce problème ?