Enterprise & Teams

por error se elimino un usuario, se puede recuperar? necesito acceder a los archivos de su almacenamiento

I was part of adobe subscription for teams. Im no longer using it and I would like to use egsisting accountfor regular usage, to purchase regular plan. But every time I log in I have 2 account to choose from and simply cant find solution to deactivate or switch my accounts from teams. Is there any help how to do that or how to conntact agent via chat or something?

Hello,When using Photoshop and illustrator, I am constantly getting this warning in the background of my computer, although I accept it, it does not go away. can you help?

Issue: Packages created before February 2023 are incompatible with the latest Creative Cloud desktop app release (version 5.10.0.573). Cause: To improve the security of installers, some architectural changes have been made to the installer runtime used by the latest Creative Cloud desktop app release (version 5.10.0.573). With these changes, packages created before February 2023 are incompatible with the latest version of the Creative Cloud desktop app. Installation of such a package may fail when the Creative Cloud desktop app version 5.10.0.573 or greater is installed on the machine. Also, the existing installation of the Creative Cloud desktop app may have auto-upgraded to this latest release (version 5.10.0.573). Resolution: Option 1: Go to the Admin Console, and recreate the package with the same contents. Option 2: That package created before February can be installed on a machine that does not have any Creative Cloud apps installed. Creative Cloud apps can b

I am in the process in moving over from google analytics to adobe analytics but having a major issue. When using the filter visits by location, the first city that pops up is Chicago.  When running this same report in Google Analytics, Chicago is not near the top 10 (currently majority of the cities SHOULD be in Texas).  How can I figure out this issue, and what is one way to fix it?

I have synced files in assets.adobe.com  When i click on file i get the adobe pdf icon instead of page preview.  Any suggestions why i am not able to see preview of pages?  I am on a pc and have contact adobe and they have not came up with a solution.  This recently started with admin changed me from person to team account.    https://shared-assets.adobe.com/link/b38b1722-0447-499d-4982-ee6f41acab4d 

For hours know I am circling through directions, instructions, useless robotic adobe help support etc. being caught in the circle of not being able to delete my personal account because I am the administrator of my organization which is now only me and one Spark subscription. I would just simply like to delete my personal account and my organization and all my subscriptions. How does a person achieve that??

I logged into my account today and it shows zero products but it shows my subscription is still active??!! Adobe PDF Pro, Adobe small biz sign, the entire creative cloud is GONE!   Can anyone help with this?  Because I call support and the line doesn't ring once I go through the first level of the phone system.

Had the same error. Apparently you are not allowed to add other files (at least msi files) in the same directory where the setup.exe is. Deleting the extra msi-file I had added fixed the issue for me.

Hei, I am Adobe CC Administrator for our office. We have 11 active VIP lisenses. Do I understand it the right way, that it is noe (after October 2022) possible to share one licence? Or if not so, what is the "brukergruppe" option? Thank you in advance for your kind answer, Eva

Every single time I go into the Admin site there is something new. Today, I had just been in and was managing users. Not that you can ever delete a license and then minutes later instead of showing Product license now they all say User. Also I spent an hour with a user trying to install Acrobat and no matter what we did it kept asking her to buy a trial. This was after deleting all Adobe products including creative cloud.I AM SICK OF ADOBE and your lousy chat bots and crappy customer service

I'm trying to setup SSO using Azure AD.  But when I go to Identity Settings in the admin console, I don't have the create directory option as stated in the setup guide.  If I go into the existing directory, there are no domains listed and no option to add domains either.  I am set as a system administrator for the account.

Our company renewed our subscription under the Adobe Enterprise Plan but they used a different name. Now my saved PROJECTS are gone in Adobe Express. How do I get them back?  

Bonjour, j'ai effectué un paiement pour le renouvellement de mon abonnement annuel à la suite creative cloud. Malgré ce paiement, l'accès à la suite a été coupé car vos équipes n'arrivaient pas à retrouver la trace de ce paiement. Après avoir échangé quotidiennement par téléphone, mail et chatbot avec votre entreprise depuis le début du mois de Mars, vous avez fini par retrouver mon versement (qui était effectuf le 1er mars).Le 12 avril, finalement, un certain Darren m'a confirmé cette information par mail depuis l'adresse cttpombx@adobe.com. Bientôt 2 mois après, je n'ai toujours pas accès à la suite pour laquelle je vous paye. J'ai bien eu les excuses pour la gêne occasionnée, mais je serai plus intéressé par la récupération de mon compte afin que je puisse continuer à travailler. Pouvez-vous faire quelque chose ? 

I am a system admin for Adobe in our company.  While the Adobe Admin Console helps to see how many users are license, and what apps they're licensed to, what is missing is the ability to view when the last time a user actually USED their license, and what devices their license is tied to.  Account.adobe.com is where each individual user is able to see this information, so why is that not tied to the Adobe ADMIN Console?  Because this doesn't happen (yet), I have to go to 6 different places to obtain this level of data.  Additionally, the Adobe Admin Console has introduced the Storage tab for our organization, and I can view what users are using this feature, but what I can't see is what data is being stored.  We need a way to determine if PHI/PII is being stored in the cloud, and without a way to view what files are being stored in a user's Storage account, I have no way to determine if these user's are violating our company policy or not.  

Is there an option or a place where I can see which users are actually making use of the Adobe licence assigned to them? Id like to see the last sign in date for example. Some users switched job internally and don't need the full package of the creative suite while I'm running out of licences for those who does

Recently when I add a new student user to CCE All Apps for K-12, it gives her a "Business ID" instead of "Enterprise ID", any idea?Cheers

I am new to deploying Adobe products and am currently trying to sort out a deployment of all software to 100 devices within a school environment.Following the instructions from Adobe I have downloaded the Creative Cloud Packager and used that to download the installer for the software.It has created a folder within the specified directory. Within this there is a "Build" folder, a "Exceptions" folder and a .ccp file.Within the "Build" folder is an .MSI which I'm assuming is what I'm supposed to run to install.If I double click this is brings up the standard Windows Installer dialogue and the bar runs through almost twice before stopping then rolling back. I get no error messages at this point, the dialogue just closes.The machines Event Viewer logs show the following:"Product: Adobe Creative Cloud Apps 32bit -- Installation operation failed.""Windows Installer installed the product. Product Name: Adobe Creative Cloud Apps 32bit. Product Version: 1.0.0000. Product Language: 1033. Manufac

Maybe Im missing something, but now when i login I can't seem to choose between persoanl and business accounts.  It used to give me that option but Im not seeing that anymore.  What am I missing?

I have a user who has a fully paid-for (company) Acrobat licence. Whenever she tries to use the tools within Acrobat, it keeps prompting her to pay. She is signed in and I can see a licence assigned to her in the admin console.We've tried fully removing and re-adding her. As well as uninstall/reinstall. At a bit of  loss now on what to do.

Our end users download the Adobe Creative Cloud desktop app from the link below. Our application control software (Carbon Black) blocks the installation as unapproved. We have a software rule to permit publishers that have a trusted signing certificate as well the Publisher name listed in the metadata of the file. Is it possible to have Adobe include the Publisher name in the metadata? We obviously cannot create a software rule around the name, due to the fact a threat actor can create a malicious version of the file under the same name.  Creative Cloud desktop app:https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html   

We are an education environment with over 400 Computers where users use different machines daily, we have deployed creative cloud to all suites however I don’t want it to Autostart for all users as not everyone requires access.I have found a workaround by copying a preference file and putting it in the users appdata however this is a temporary fix as it sometimes requires a couple of logins, does anyone know a registry fix to disable this?

Buenos días.Poseemos una licencia Business del producto Adobe Ilustrator. Actualmente lo tenemos instalado en un equipo portátil. ¿Es posible instalarlo en un segundo equipo siempre y cuando no se estén usando a la vez? En este caso, ¿podrían indicarme dónde obtener las instrucciones de esa instalación?Muchas gracias,

We have a customer who just purchased 6 Adobe Acorbat Standard 2020 licenses through Lenovo and I'm not sure the proper way to managed these for a business. Is there a way to add these to an admin portal so they can be centrally managed and re-assigned to users as needed? Do we redeam all of them under a single account to retrieve the serial number and just install via serial without signing users into Adobe accounts? Or do we need to make a personal adobe account for each user and redeam the license under that user? Just looking for the proper way to proceed with this. I didnlt know perpetual licenses were even still sold. We typically just have customers purchase the necessary subscriptions via Adobe Business and manage them from the admin panel.  Thank you for any assitance!

Hello All, Have been testing CS products within home lab.  Was able to deploy CS2017 using Configuration Manager using Adobe Creative Cloud Packager package.  Now, I want to test the patching process.  How can, I patch CS2017 to CS2023?  I have only few apps that, I am testing (Illustrator, PS, Indesign & Dreamweaver).  I don't want to create another Creative Cloud Packager Package for CS2023.  Trying to find if, I can patch using the file through Configuration Manager.Appreciate your help.Ram