Questions

Hi, I received a copyright claim from Copytrack about an image from Adobe Stock. I no longer have an Adobe account and can't check the license. Can someone verify if image ID 129452133 is free or requires a paid license? Thanks!

I submitted a request to withdraw dollars on the 11th, but it's been 11 days now and it's still showing as pending. What's the reason?

Hi,I am having so much trouble with this. The interface for shopping is really bad.I can't find CREDIT PRICES when shopping for PREMIUM images.It says in your detailed terms:https://stock.adobe.com/au/terms-and-conditions?offering_id=EA286E31959AD10927EF2CB29F5F280E&country_code=AU "The number of credits required to license a specific Work is displayed in the user interface. "But that's not the case - i ended up buying credits but every image says "you don't have enough credits" but doesn't show how much it actually needs!In relation to this discussion, while trying to figure all this out, I ended up accidentally licensing a really bad image that i dont even want, but I dont care so much about that.Why aren't credit prices displayed???I spoke to your customer service chat and they have no idea what they are talking about:"Yes Credits is same as the Licences.""I would like to inform you that One Premium image is of 5 credits. "None of this is true. Premium images cost AT LEAST 5 cre

I am managing a restaurant booking platform, and we have several restaurants with no pictures on their product details pages. My question is if it is allowed for me to use one or two stock photos using the Standard License as the default replacement for all of these restaurants with no pictures? Is there a cap to how many times I can use the images? The page itself is a reservation page, but the picture is not directly the product itself. 

Hello ! Can a stock image be used inside a festival film with a Standart license ? The use of images in films is not clearly explained on site. Thanks

Hi,how can I change the language of the website – without changing the region?I want to continue to live in Germany, but I need the website to be in English.Please advise. ThanksMichael

Kann man bei einer Vectografik die Länge des Musters auf eine unbestimmte Länge erweitern ohne die Grafik selber zu strecken?

Hello, wir sind eine mittelgroße Uni und unsere Mitglieder nutzen die Hochschullizenz. Regelmäßig kommen solche Fragen:------------------------Langfristige Lizenzierung:Wenn wir Bilder oder Videos aus der Adobe-Stock-Bilddatenbank nutzen, bleiben diese dann dauerhaft lizenziert?  Was passiert, wenn ein Urheber seine Inhalte von der Plattform entfernt? Dürfen wir diese weiterhin verwenden, oder müssten wir sie ersetzen? Dauerhafte Nutzung nur für erworbene (gekaufte) Inhalte? Verwendungszwecke:Dürfen die lizenzierten Bilder/Videos für die Produktion von öffentlich zugänglichen Videos genutzt werden?  Gibt es Einschränkungen bei der Veröffentlichung auf Plattformen wie YouTube oder in Präsentationen?  Urheberkennzeichnung:Ist eine Namensnennung für die verwendeten Bilder und Videos verpflichtend? Falls ja, wie genau muss die Quellenangabe erfolgen – direkt im Bild, im Abspann oder reicht eine Angabe in der Videobeschreibung?----------Ich kann das nicht

Hola, cancelé la subscripción gratuita que se ofrecía por un tiempo y resulta que me siguen cobrando cada mes. .Por favor, si pueden indicarme como puedo proceder. No lo estoy usando y no me gusta tirar el dinero, prefiero darlo a alguna organización de algún país que lo necesita. Es urgente.  Adjunto e-mail con la confirmacion de la cancelación. Muchas gracias, buenas noches. Eva

Hi. I downloaded a few images and pictures from Adobe Stock with Educational License. I wonder whether I can use the images (or pictures) for my academic (engineering) research paper publication. (for example, IEEE, Elsevier, or MDPI journals.) Thank you for your time and support.

Hallo,  ich möchte für meinen Unternehmen für 5 Bilder Lizenzen bei Adobe Stock erwerben. Ich möchte aber kein Jahresabonemment abschließen, weil ich nur die 5 Bilder benötige. Welche Möglichkeiten habe ich ? Wäre es möglich nur die credit-packs zu erwerben? Die Bilder werden nur für eine Broschüre benötigt.  Vielen Dank 

Bonjour,j'ai remarqué que lorsque je télécharge des vecteurs sur Adobe Stock (enregistré sous le format .AI) et que je l'importe dans Illustrator, le fichier s'ouvre comme une image : c'est à dire que je ne peux plus dégrouper le groupe de vecteurs pour en extraire ce qui m'interesse ou faire des modifications. Mise à part modifier la taille et vectoriser l'image je ne peux rien faire d'autre alors qu'avant ce n'était pas comme ca.Merci de votre aide.

Hi People,Can anyone please help asap!I was in looking through Adobe Stock as I currently have a trial subscription with them. Anyhow, I was looking through some images and pressed the 'License' button thinking an explanation box would open and not that the actual art icon would then be licensed (without even knowing the price or term of license??).How do I remove this please as I have not downloaded this image.Regards B

I need to find a video clip that I can buy an extended licence for, as it will be used in commercial. It is however impossible to find ANY clips that have the possibility to buy an extended licence for, why is then the reason Adobe Stock 's existence at all?  There is also no way of searching for videos based on available licences, even though Adobe claims so (in the search tab on the left). I have attached an image below how the tab looks for me. Let me know if you plan on having commercial/extended licences in the near future.  

Hi, I was trying to see how the licensing worked for Adobe stock images, and I accidently licenced one photo for a credit. I didn't want to, I don't want to license images, I'm mainly looking for videos. When I clicked license on videos there was more information, but when I clicked it on the image it just spent the credit with no warning. Is there a way to get a refund? Get this credit back? Thank you.   [Moderator cured the topics. Please do select only relevant topics.]

Hi, can somebody help me out.I'm looking to end my subscription to Adobe Stock but if I cancel now I'm going to be charged a penalty of £40. I assume this is because I'm on an annual subscription that's paid monthly and but I'm not at the end of the year. But, and this is where my problem is, I can't find any info on when the new year starts again so I can time my cancellation. Does anyone know where I can find this info? Thanks in advance

Hi, last year, around September, I started a free trial to see whether the plan was what I needed. I quickly realised that it wasn't and cancelled the trial to use something different. Almost 6 months later, I have just noticed that I have been getting charged for the plan that I cancelled (I have now cancelled it again). I only just realised, as I keep track of regular payments like these through email invoices, but apparently, they don't send these out; the only email I have from them was from when I signed up for the free trial. Just wondering if this has happened to anyone else.

Because I couldn't contact any real agent on the Adobe chatbot or find any customer support email, could you please let me know how I can ask for a refund? My trial ended last year but I couldn't cancel the subscription on My Account and Adobe continuously tried to get my money from my account, so I had to lock my credit card. Last month, I received an email that my subscription had been suspended as my payment couldn't be made. Today, I lost 22.99$ as I forgot to lock my card while I didn't have any demand to use Adobe. Please, I want a refund and subscription cancellation. Adobe makes me feel like I was scammed...

I accidentally licensed and purchased a single asset: 627488265, thinking I was on a different tab. Can I please get a refund or a credit license for that asset? Thanks.

I have bought the monthly all apps inclusive plan, but seems to me like i still need to buy a plan for adobe stock separately? 

Hello,I accidentally licensed this asset ##1051964782 as a plus license, but I only needed a standard license.Could anybody help me please? 

Hi,I've made a short film with music from Adobe Stock (standard license) that im planning on submiting to film festivals. Does the standard license cover screenings at film festivals? Do I need a different license type?Thanks for the help!

I had the same problem, I clicked the license button thinking it would explain what it meant! Please cancel this FILE #: 307342944). 

So I have the whole packade of Creative Suites/Creative  Cloud ar whatever it´s called. I have 1000 credits each month I guess. Haven´t used it in all those years I´ve had this. Now I am curious - how do I use it. If I go to Adobe Stock I am asked to start e free tryal - why? How can I know how many credits an image costs? How can something this easy be so difficult? Amazing!! Appaling.

It would be great if we could have a block list or blacklist for our accounts. One practical example would be to block accounts that are spamming the site with ai-generative content so that we could filter the content we don't want to see from users we know we will never want to purchase licenses from. Adobe may not think generative ai content is unethical, but many Adobe Stock users do and want to avoid generative ai content as much as possible.