Questions

Hi. I accidentally purchased an image (139563829) and tried chatting with the support but they closed the chat as I was answering. Can someone here help me?

The question is definitely to the staff. Ive purchased a licence  coz I needed to buy just one photo. It was couple months ago. Since that time I pay for the licence monthly and cannot sign out without paying penalty. Guys... its like crime in a daylight! look at my accout - I have one photo and dont use, dont need your service . YES, Ive missed this 14 days time but its not an argument since I dont use service at all. When you dont want car leasing any more - go on, take that car and end of the story. So go on - take that picture and thats all but dont want me to pay you 50% of year contract. I dont even log in...

My users have a different Adobe ID than me and when we try to use the team subscription, I can see the images but they can't access.

Hello,Is this how it works? I buy 10 credits a month and I now have 44 that I have not used. I was going to cancel until I have used up the credits I have bought, but decided to check the internet about what happens to the credits I have already paid for. Am I going to lose them if I don't go on buying more credits? If this is how it works I will have to look for another solution. Regards,Pernilla

Hi!I have 20 images available to downloadIf I cancel my subscription, would I still able to download them at later stage?

So, I downloaded a couple of smoke/light pictures tonight - transparent smoke was my search term and both of the images had the checkered background, indicating the background should be transparent. Only it wasnt, the checkers follow with the image... so I have seen a couple of similar questions where the answer seems to load them into Illustrator and "remove the background layer". There doesn't seem to be that option in Photoshop CC and I really don't wanna shell out another $26 per month for an application that I would just use for that... even tried installing Inkscape but there solution there. Guess I can live with loosing a couple of credits but what I would really like to know is this: is there any way to tell by the preview info if a picture is "true transparent"? And by that I mean of course that I don't have to turn off the background layer to make it transparent - I have grabbed other pictures that has worked without having to do that. The pic's I took was #192536596  an

Hello,I have a question about the license and the creditine to the photographer :I want to use Facebook/Twitter/Snap/Insta Ads for that I want to use Adobe Stock photos.In your license terms I found that I have to name the owner of the picture if I don’t change the picture.But I put text over the photo. Is that enough for me to not have to put  creditine to the photographer in my picture.See some example below of how I use the images. Is that without creditine ok or have I named the photographer?Thanks for your answerDaniel Kandora

Hi,I download    

Hi everybody,I've subscribed my account in order to try adobe stock for 1 month free.I completely forgot the whole operation and I have not downloaded any images. Yesterday I received an email from adobe for non-billing due to a problem on my Paypal account (36.69€).I Kindly ask you to confirm what I thought is the procedure:-I've changed the payment method and now I've to wait about 24 hour for system update-After that I'll be able to stop my subscription and wait for the refunds in 5/7 working days.Thank you so much for the help!

Doe the current "10 Free Images" include mogrts? Other discussions mention "standard" content. Mogrts are identified by "Free" or "Premium", Does the 10 Free Images apply to either category of mogrts?

Hi!Can i use photo from Adobe Stock on on my company's website? I have clothes shop so i want to have some great photos on my website, but i don't know if it is legal.

Hi, hope you can confirm my thoughts.I am looking for pictures I can use for my department's subwebsite at a public university. Usage includes the uni website + potentially ppt slides and poster to be used for educational purposes or on conferences. No commercial use included.From my understanding, the standard license should be enough for this, do you agree? As this is an official institution, everything must be legal and no grey zone allowed.ThanksHugo

Hallo alle zusammen           ..warum soll ich 3,58€uro pro Bild bezahlen, wenn ich aber ein eigenes Bild verkauft habe bekomme ich nur: 0,99€uro/Cent..!???    Irgendwie nicht verständlich!!!!      

I am trying to find photos of Fathers and their adult children, preferrably sitting across from each other at a table in a restaurant. The word "father" seems to trigger all photos of father's with children, not adult children. Is there any way to exclude children from my results in the search terms or search tools?The image below would be perfect if it were a senior father and a young adult daughter. (This relationship maybe 15/20 years later)

Hi,I bought expensive picture (499 euros) by mistake instead of normal picture for 2,99 euros. Can I cancel my order somehow please? Thank you in advance.Nikola

My plan won't reactive even though I've updated my payment information. It's been 24 hours, but I still get the message below. Please advise.Your plan: Adobe Stock – On demand‎Your plan has expired. Please update your payment details to reactivate it, and give us a few minutes for reactivation to complete.

I just started creating a brochure and almost like magic I get an email from Adobe about guided templates and the header image is of a trifold brochure! <Jumpstart Your Next Project with Guided Templates | Adobe Blog > Just like the one I want to make. I got so excited, then I spent ten minutes trying to find a guided template and I gave up, what am I doing wrong?I just went back and looked again and I guess the problem is that I want a guided template for a trifold in photoshop, but it seems the trifold guide is only for Illustrator?I defaulted to Spark, which will work fine, but if I had a template that would take care of front and back of a trifold, it sure would be handy!Thanks,Henry

I'm a compositor and have a demand by many clients for themed backgrounds that they (other artists) can then use in their own creations.  I usually put together three or more separate assets purchased from Adobe Stock, into one composited background for my own work.  I am assuming that even with an extended license purchase I would not be able to sell that new composited background to other artists - as it is a digital file comprised of iterations of the three original assets I purchased?To give an example: I purchase an extended license of a stock image of a grassy hill, mountain range and sky stock.  I put them together, color grade them and add some lighting effects, fire, sparks, etc.  I then would like to sell that one flattened background to another artist so they can use the background in their work.Thank you in advance for any information or clarification!

I joined Stocks as Mansley Fae, used it for a month, canceled Munsley yesterday. Why? Tell me if it's over 150.

I'm at the end of my rope trying to interact with the representatives in the customer service department. I would like to make a formal complaint specifically about the customer service - but I can't find an email option. Where do you send complaints?I have an adobe-stock account for work, and in that account, which is under one email address and one phone number, somehow there ended up being two profiles. One is labeled "Personal" and the other is labeled the name of my company. Both had just under 100 credits each. I have no idea why they were separate. In any case, I got a notice recently that the credits were going to expire if I didn't sign up for a subscription. BUT I HAVE ONE. So when I contacted adobe via chat about it, each time the person would act very confused and say that there were not two profiles, then - oh yes, there are two profiles, then - oh you need a team account, then - oh you have a team account, then - well, to fix this, you need to be the team admin, then - oh

How do I add my team members to my Adobe Stock team subscription? I'm denied access as the team administrator, and my IT department isn't of any help...

Hello,The 3d section of adobe stock really needs a medical section. And scientific section with human anatomy.

I just switched from Fotolia to Adobe Stock and now my 144 credits have turned into 29 credits.

Hi All, I accidentally downloaded an image instead of saving to library! I won't ever use this image, is there a way I can return this and get a download back? TIA

Ciao, I need help: I was trying to download a free trial week of Photoshop but I was wrong... I made a subscription to Adobe Stock instead. This happened in June, 28...How I can break this subscription? I do not use this service at all...Thank you for help.Paolo from Milano, Italy