Questions

Hi Sheena,I would also like to cancel my subscription. I don't have the option to cancel on my end. Thanks, Cem

This is a desert sunset-cactus photo (FILE #: 104666205). It actually has a white pixel outline of a cactus that was cut out of the background and it left the edges there. I had to retouch it with Content Aware in Photoshop.

Whenever I download an image, all I'm getting is flat PNG files, it clearly says vector format...FILE TYPE: AI/EPSCATEGORY: OtherThe picture info mentions EPS, so I'd assume it's a vectorised image...Multicolored world map divided to six continents in different colors - North America, South America, Africa, Europe, Asi…

Hi) How to change PAYMENT METHOD from Payoneer to another Payoneer account?

  I have at my level order THREE PHOTO: 159323714 Small (119,99 €) I requested the order 207343878 Small (49,99 €) I requested the order FILE NUMBER: 151480940 5417 x 3353px I requested the order (but I didn't see the price displayed) Here are the 3 pictures I would like to acquire on your website. In this context I AM in agreement with the invoices of 119, 99, 99, and 49.99 (which are the invoices I ordered and validated I didn't see a price for file number: 151480940 ,  Here is what is currently BILLED ON MY ACCOUNT and I don't understand 26 September 2018Adobe Stock - On-demand143,99 € ADB04110808086FRSeptember 25, 2018Adobe Stock - On-demand 76.79 € ADB041011054FR            25 September 2018Adobe Stock - 10 files per month0,00 €ADB041007031FRSeptember 25, 2018Adobe Stock - On-demand 59.99 €ADB041006031FR 1 _ I would like to cancel the subscription  2 - tell me how I get the files paid for on your site 

My daughter is looking for a simple design for her new business' logo that incorporates the infinity symbol.  She found one she likes from Stock.  The one she likes is included with 14 other styles on the same page.  I went ahead and licensed that page.  When I open it in Illustrator CC, they all look very rastor and not vector.  So the edges as the line curves isn't smooth.Am I doing something wrong?~~BB

Hello. I am having issues finding how to edit a mock up adobe stock image. Here is the image I am trying to edit. It says it has layers. When I open it in photoshop, no layers become visible. When I double click to edit, it opens in illustrator, shows the layers, but doesn't give me the option to insert my image where it needs to be. Help please!

HI,Today I tried to licence image no 222801178 My bank has charged my credit card for this licencing but image has not been downloaded or reduced from my 10 free images plan.Can you please fix this issueThank you so much

I purchased the $29 per month Adobe Stock plan.  I was able to license my first image last month.  I am trying to license a 2nd image now (215291212) and it is trying to charge me$299 for a small image and $499 for a large image!  Why is this image not free like my first one was?

Wrong image, miss-click license, the way the UI is designed is very frustrating.Image ID: 47579613

Does it reset on the billing date or the anniversary date?

I have accidentally licensed image #46613288. Can you please take care of this?

Hello, I am having the same problem and I have tried everything to cancel, but it isn't clear, or showing in My Plans because its not a Direct Debit, its a card payment. I also have done the free trial and only used a few images.   I have tried to call the number 888 649 2990 from UK and it doesn't work!!! Someone PLEASE HELP!!!

Hi there,I took out an Stock For Teams 10 images a month plan.Your marketing implies that my team of 7 members can share these 10 images a month, and that if one member of the team purchases an image the whole team can use it,Yet as admin I can only assign the 10 images a month license to 1 person.When I assign the 10 images a month plan to the one person they get a notification from Adobe sayithing this.But I added six other users to my admin console and no-one got a notification?Help - how can I sort it so my whole team can share images?

I used the adobe stock free trial purely to test out the service to see if it was good. While I was signing up, it told me I would not be charged at the end of the period, and then today I get a invoice for $39? There wasn't an option to cancel the plan before, so I assumed it wouldnt auto-renew, and now I can't cancel it, is there a way I can get the plan cancelled and the invoice renewed?-Wihan

We have a standard license for Adobe Stock and wish to provide our customer with images we have altered. I cannot find a clear, official description from Adobe if this is okay to do.We take home interior Adobe stock photos and overlay our products into the environment. We then use these for enewsletters, online images, etc. Do we have the right to send these to our customers so they can use on their website? From my talk with an online rep and viewing the Adobe licensing info online it seems we do because the images are not the original and are edited. I would just like to clarify.Thanks,

I ant to cancel my subscriptionwhen I tried to chat - it said it was closed, when I tried to call it stated that I needed to go to www.adobe.com/getsupport and hung up, then it said to do this. Why is it so hard to cancel

I see a lot of others have had this issue--I let the 30-day trial deadline for my adobe stock membership slip and that was my fault, and as such I'm okay with paying the $29.99 for another month, but more than that is not going to fit in the budget, and there's no option to cancel anywhere on the manage plans page.Please tell me this is not part of a "you're stuck in a year contract" membership deal, because that's pretty underhanded if so.  I've never seen any other subscription model handled this way.

Hello,Yesterday I have accidentally purchased a licence for premium picture that has billed my account for more than 200 USD , I would suggest it is rather unprofessional for such a big company not to have clearly marked that this photo is premium and doesn't go under 10 free photos in the trial. However I have read that you are not offering refunds. As I have contacted my bank and the money has still not been transfered I am curious if it would be possible to use that money to buy a premium plan/ credits (with the  extra payment if necessary)- also in that case there is no need to take licence back as it can just be removed from credits bought.Hopefully you can solve my problem,Best

Hi, I have a problem with my incorrect invoices. I'm contacting with Adobe Customer Care all the time, they are changing the invoices, but they are making new errors on them... For ex. I need to change billing address, they change it, but the billing date is changed too (I order sth 13th July, 1st invoice has this date, when they change billing address the date is different). I don't know what to do with them, I purchased 10 images, but on my account there's 15 invoices...Does somebody has this problem? Pls help, I don't know what to do now

Why do the licensed pictures I have added to my library have a watermark? I need the watermark to be off the images. Thank you.

Hello, As it is the weekend I am unable to reach Customer Service by chat or phone, so I am posting here.I just accidentally licensed image ID#216320432 while browsing for options:https://stock.adobe.com/images/colorful-paint-stroke-brushes-set/216320432There was no confirmation screen I just saw it was instantly licensed, instead of getting the preview. I remember I used to see a confirmation screen before, or maybe that was inside Photoshop?In either case I really hope you can assist here please.Thank you so much,Claudia.

I licensed an image based on the preview, but the licensed image has defects the preview didn't.File: 87839294 - Poker hand ranking combinations - Buy this stock vector and explore similar vectorsNamely, most of hand rankings have at least one card where the suit designation has been cut off. Please confirm and help me get the correct version of this file.

Hi Sheena,I can remember cancelling my plan in the trial period. Now it says there is a payment issue (I don't store money on that card) after canceling my plan - and it seems I have an auto renewal in August 2019.. Could you please inform me about what's going on?I don't want to subscribe.Thank you,Andras

The filter search changed this morning.  Bring back the old search is was much easier. I hate the new search.  I need illustrator stock images. Now searching on for Illustrator and Photoshop files are now gone its all mixed in that is a huge bummer.