Questions

Hello everyone.and thanks for helping.Im trying to download one of the templates that Ilustrator or photoshop suggest,from the openning screen while create new document.and after i click the download button there is a messege from adobe stock that says "Purchasing errorsorry,something went wrong while trying to licence the template.please try again."someone know how to solve it?thanks!

I'm wondering if there is any way to return or be refunded for an image? I purchased an extended license on an image for a certain project and the image was too low quality for me to use  Now I have to find a different image to use and have no use for the one I had purchased. I'm disappointed because I thought only high-quality images were allowed on Adobe Stock.

I want to buy a "credit pack" to purchase some videos. But the prices are only listed in dollars. Where do I find the price in credits?

Been a few weeks since I've been in my account. When I went in there this afternoon, all 70 or so of my image credits were gone. Where did they go and how do I access them?

I have a client that wants me to put together a montage using several images from Adobe Stock. They plan to reproduce the image on a trade show booth as a background, but it also "may" end up as a background in say a USA Today Ad. The montage will not depict  their product nor will it appear on a product for resale. It rather illustrates their intended "audience" for the service they will be selling. In other words, say they are selling security services and this would be maybe a montage of police activity in the background.Would this really need an Extended License if it is not part of their product/service, but just used as a backdrop in an Ad Campaign?Thanks!

Is there a way to download images to your drive instead of having to access them through PS or Illustrator or the other apps?

I would like to cancel my subscription to Adobe Stock, but the site does not allow me. I can't do it in any way. Help!

Hello I started a subscription for 40 credits per month. I eventually cancelled the subscription, however still want to use the credits I paid for. How do I get them back? PS. Why is there no one that I can contact directly? Placing this information on a forum does not seem helpful.

Hi!I just purchased an adobe stock Ai image and when I go to open it; it displays an Error Message "CAN NOT OPEN ILLUSTRATION". I am using the newest version of Ai...and have never come across this problem before. Any suggestions?File #: 1452115522Cheers.

Am I the only one who find really petty the way the structured the UI in Adobe Stock, making so easy to buy an image "for mistake" trying to save it as a preview ?These are the kind of things that destroy the trust in a company in my opinion.

The same is ha pening to me. They are charging when all I did was a trial. Anybody else had this solved?

My plan includes the 10 stock images per month and once I use them all, I have the option to purchase additional image licenses for $2.99 each.  4 days ago I tried to buy a stock image and received a pop up dialogue stating "We are unable to process your transaction at this time. Either verify your information or enter a different card number. If you still can't place an order contact learn and support." First, I verify my info is all correct. Second, I check my credit card and the one adobe has on file is accurate. Next I check my bank account to verify funds, and thats good too. I try to buy images again and get the same error. I'm being billed $1 each time I try to make the purchase and fail. My first chat session with adobe resulted in 4 transfers and after 2 hours no solution was given.  I email the bank and they dont see any issue with my account. I start a second chat with adobe and that was a bizarre exchange of passive aggressive confusion between both parties. I am

Hi,I need pixel images that will fill a 4m x 4m stand wall at 300dpi. None of the images I've found have been anywhere near big enough as I would need 47,244 pixel images - I realise this is asking a lot of my machine to work with, however I've tried to resample the biggest sized images I can find, but they're just not sharp enough when being printed by state of the art large format printers.Any advice would be much appreciated please.Many thanks

Hi we wanted to purchase AdobeStock_122064441_Video_HD_Preview for a 30s TVC but we are located in Singapore. We tried to create a adobe id with location of US to be ablle to download the video. what licence should we buy?

Hi,For some reason we now have 2 subscriptions for adobe stock.Now the adobe on demand subscription is overruling the 10 images/month  subscription.This results in paying for every image € 9,99How can this be fixed?

So, I try to find various images that look similar, but I have no luck, I tried google search (uploading the image) and the stock.adobe.com images search(also uploading images), it is any trick that I must know to find(faster) similar images with the one I upload? (not a problem if it is need to be paid)See this image, I want to find similar to this, woman behind+running+clear sky+cliff+vegetation

I purchased a standard license for an assist, I now need an extended license, however, I do not see an option to purchase the extended license.. Please point me in the right directionThank you,David

I just signed up to Sock images. It said I had 10 free stock images for my first month.I downloaded my first images and it charged me?

I bought 5 credits - I have 4 left but now I have to buy another 5 to download a picture? This makes no sense.

Hello,I had 40+ credits in my account as of two days ago and now I no longer see them. My last conversation last year with Adobe said that my credits would not expire. I no longer see this and I also see some subscription that I have not signed up for that was declined?Please look into my account and let me know what is going on. As soon as I've finished redeeming my credits I will most certainly subscribe, but not if I have remaining credits.Thank you,Sharon

Buongiorno,ho erroneamente acquistato questa immagine Happy boy sliding down - Acquista questa foto stock ed esplora foto simili in Adobe Stock | Adobe Stock per due volte con licenza standard, ma volevo acquistarla con licenza estesa (pensavo di poter cambiare licenza).Potreste gentilmente rimborsarmi i due crediti immagine (2 immagini)?Non ho ancora acquistato la licenza estesa: salvo vostre diverse indicazioni, lo farò non appena riavuti i due crediti.Grazie mille e buon lavoro.

I accidentally licensed an image on Adobe Stock by clicking when my scroll was delayed.  A.>I cannot believe that Adobe does not have a failsafe pop up box that EVERY other website has.... "Are you sure you want to License this image?" its a fairly simple and standard feature.  Not only are you wasting company resources (since I'm absolutely sure I'm not the first person with this problem), but your also creating more chances for your customers to come into contact with your piss poor customer service.B.> I spent a lovely hour on the Adobe chat with Deepti whose lack of English lead to a 15 min problem being turned into an hour.  We went back and forth until he basically tells me he can't help me. And Ok, it was a free trial, and if it had been my mistake that lead to the issue, I wouldn't have bothered anyone. HOWEVER, I was planning on keeping the subscription, but since Adobe can't be bothered to credit 1 lousy image, I'm taking it as a sign I should dump all my

If I decide to try out Adobe Stock plan with the 40 images per month, will I get 40 images during my trial month? Thanks!

I was able to download, but cannot seem to open these 2 files. I receive a message that states "Can't Open Illustration". Is the issue on my end, or are these files messed up?#138423601#138423463

Hi, i buy 1-2 stock photos per year for non comercional use. Still now, i could buy this on demand for about 10$ per picture. If i want to buy now one photo, i could only buy a plan for a year. Or i buy credits for 50$ for one photo. Is the on demand service not longer available?Sorry for my bad english.