Questions

Hi,I accidentally licensed image 4450632.  Is there any way to unlicensed the image?Thanks,Gillian

Please be advised I cancelled this is 2017.No subscription is due as do not use this computer software. Please delete my name and details with immediate affect! As I have told you more than once now.

Hi there,I keep getting the same error message when trying to download any FREE templates in Adobe Illustrator "Purchasing Error: sorry, something went wrong while trying to license this template. Please try again."Could you please let me know what can be done so that I can download the free templates? Thanks,Bridget

I pay monthly for an Adobe CC subscription. I have tried all the suggestions while logged in to download my 10 free stock photos, but the website keeps instructing me to buy a monthly subscription to stock.adobe.com.

I am unable to buy images from Adobe Stock. My credit card details were out of date, so I updated the details. But every time I try to buy an image, I get the following message:"We're unable to approve your transaction at this time. Please check the information you've entered below to make sure everything is accurate. If you continue to have trouble, please try a different card or contact Learn & Support for help."I've tried 2 different credit cards, and two different browsers. Tried clearing the cache and cookies. Still cannot buy images.Any suggestions?

Hello, just licensed #133375467 but can't open it in Illustrator.Tried different versions of AI on different OS's but when i try to open the file Illustrator freezes. Something wrong with the file?Dennis

I have learned how to go into Adobe Stock Motion Graphics Templates (let's call that Graphic A), download and manipulate them on my timeline.  After I change what the graphic says, the colors, etc., let's call that Graphic B (edited template).  How do I then share that Graphic B with a collaborator so we are using the same graphics template to edit several different video projects?  We want to have the same template using the same colors, etc.?  Basically, we are both editing and we want to have a lower third sitting there on our timeline with the same sizing and coloring, but with the parameters still accessible so we can each type in the names for that lower third graphic, for instance.I seem to only be able to export a motion graphics template (.mogrt) if I created it from scratch myself, but that takes too long.  The reason I used a free template from Adobe Stock is because it's already done.  I cannot export a motion graphic template with its new para

Hi ,I bought 10 photos in Sept 2017. Noticed that I was billed $49.99 on 9/22/2017 and then again on 12/22/2017.Need to get the second charge reversed.Help!

I wanted to ask this question, I found this person who had bought a piece of art on this site he said he bought the license to do what he wants with it, thing is the real artists didn't post the artwork up for sale on this site, didn't give whoever posted it permission to do so. Now since the artwork was stolen, does this person still have the right to use said art as he pleases? And what can the real artists do or say to this person to stop using the real artists art? Since he didn't buy the license from the real artists.

I have been tried a lot of times . but I can not find 'cancel' word. I would like to cancel audio CC annual stock  immediately. And how can i contact your customer svc?Is it secret? your service is very inconvenient.

I'm furious with Adobe. There was no indication when I converted from DollarPhoto to Adobe Stock that I was locked in a contract. Never receive any renewal notices or any other indication that I was in a contract for service. I go to cancel the service and there is no indication that if I cancel the service I will be charged a cancellation fee. Only a teaser of a free month to stay. (which most likely had a hook to agree to another year). This is total fraud and chat customer service sucks! I tried calling and Im told the wait is an hour. Anyone out there have an hour of their life to sit on hold? Over 20 years using Adobe products. At least 3 years using the Adobe Stock service and I'm slapped with a notice "bye see ya - you owe us money for something in the future you won't be able to use".

Same here. Been trying to cancel for months. Extremely difficult to contact Adobe is right. A forum? Really? And other means of contact are nothing but broken links. To top it all off now in order to cancel I have to pay a whopper of a fee. This is a trap for consumers with free trials being the bait. Nowhere did i see any mention of a cancellation fee. Adobe Stock is a complete scam. I want out. I want my plan canceled, my account deleted and I want the cancellation fee waved or I'll be forced to seek legal council. Adobe should be ashamed. Cable companies have a better business model than this! Ridiculous!

Hello everyone,Unfortunately, I did not find any information about the extra credit page.I know that I may use my acquired stock photos on my website and specify an author credit.Since the credit line under the photo does not look very good and 4 photos are in a slider, I would have to implement the credit line directly into the image.My idea would be to set up an extra credit page where each image used as a thumbnail with (c) Author Name - stock.adobe.com and a direct link to the image in Adobe Stock.Would that be enough for a website? This is the description of my insurance agency (freelancer) and the pictures are purely for decoration.Best regardsMaximilian

Hello,Since I cannot find a direct e-mail to report these matters I am using this platform to report.I found a picture that is placed in Adobe Stock without our knowledge and permission. It is a Photo of one of our products on a exhibition display. The product name and our logo have been removed from the instrument's display by the photographer. Could you please make sure that the picture is removed from Adobe Stock immediately, because we do not agree with the fact that a picture with our product in it is used for commercial purpose. The ID of the picture in Adobe Stock is 178701602Thank you in advance.Kind regards,Tim GeurtzenMarketing & Communication OfficerBronkhorst High-Tech B.V.

HiPlease can you cancel/allow me to cancel my membership i was tricked into getting a free trial on something i dont even want i haven’t brought or used this whatsover can my account be cancelled now and can i get a full refund of what you have charged me Thank you

When I hover over an image and want to add it to my library, it keeps licencing them.  Can you please refund me for these two images that were accidentally purchased?FILE #: 101815353FILE #: 171138532

Hey!I have purchased a 4k video of Adobe Stock - On Demand Order Number: ADB000269185SE, September 23, 2017 (enhanced license). To be used as web background in a website. The website will be uploaded with the Adobe muse and the video with the Vimeo widget. The video I purchased is supposed to be uploaded to my Vimeo site, as I can only see, then streamed to my web host.NOTE! Small businessI have now read on your website: You may use the media file in print, presentations, broadcasts, websites and social media, but you may not share or distribute the media file in any way so that others may use it without your own license.My question is whether it is allowed or not to put up on my Vimeo site as I can only see? If not, how will I consider if I buy a stock photo of you, for example, to post on a website?Mvh Henka P

Hi,I subscribed on 22/12/2017, so I got 10 free images. Then, I subscribred for a monthly plan for $29/month. So I got 10 other images. Finally, I stopped the subscription. But I have downloaded only 12 images and I have no longer credit...Can you help me please? I got the confirmation email the day the subscription ended... So I haven't had the time to download 20 images.Thank youXavier

I have not experienced a customer service experience this poor since I called my cable company 10 years ago. I am extremely disappointed and outraged about this. Estimated wait time to speak to a customer service representative is over an hour. We haven't even gotten access to the stock photos and I'm already told to wait in line. Judging by the number of other complaints, providing customer service seems to be a real problem.

I have the same issue! Just accidentally licensed Adobe_80230445 How can I amend this?

What license would be needed for a magazine that does less than 500,000 thousand monthly? For instance it would take 3 months before the image was used over 500,000 times. Could the image be "licensed again" each month because each issue is a separate product or is the extended license needed? Also searching through the license history is cumbersome. Is there an easier way to "license again" from the main search area of adobe stock?

I have accidentally clicked the license button on 5 images. If you check you'll see that I have not downloaded any. That is because, once again, during a brainstorming session where I gathered up scores and scores of images, to create comps, I accidentally clicked license on a few. It took time for me to understand how to deposit new image comps into NEW libraries. That is all I was trying to do. Could you please reverse these so I have not used up 4 licenses unnecessarily? The stock numbers are:#84448415, #90731789, #84056327, #19607536, #57707124

I've bought a package of 5 credits but can't buy a premium image with it

Hi, i want to download my remaining – already paid – 50 images from my stock account. Instead of downloading I get an error message "please update your subscription"...

Hello,I used to be a happy subscriber to the One Dollar Photo service. Last year, Adobe bought One Dollar Photo, which became Adobe Stock. Shortly after, I received an email saying that the monthly fee -- which I'd been paying for about a year -- would remain unchanged, at $9.99/mo. Then, a month ago, I noticed strange charges from Adobe. At first, I thought it had something to do with CC, as I WAS a subscriber to the full suite (more on that in a moment). But it wasn't. Turns out -- without my consent, and with no prior notification -- not only had the monthly fee skyrocketed to more than triple ($32.91) what it had been, but when I tried to cancel, Adobe wanted to charge me $112 dollars to cancel. I was dumbfounded. Did Adobe warn me they were going to do this, despite their earlier assurance the service would continue at the same price? I searched my email for any sign of a notice that I was going to be renewed. Nope, nothing. Not one word. This is completely unacceptable. I have on