Questions

Minha conta do Adobe Stock foi desativada. Segui o procedimento por email mas não tive retorno. Não entendi o que exatamente fiz de errado para provocar a desativação da conta e gostaria muito de ter ela de volta, pois estava trabalhando no portfólio desde o ano passado.Gostaria de saber se a reversão é possível, e se sim quanto tempo pode levar?Também acho interessante que o motivo da suspensão seja mais claro, pois o email informa muitas possíveis causas que levam a uma punição, mas ainda não sei quel foi que eu cometi (entendo que nenhuma pois tenho seguido o mesmo padrão de produção de imagens faz meses).

Hola, buen día. Quisiera cancelar mi plan actual de Adobe Stock, pero me aparece un problema de facturación y no deseo continuar con el servicio. No puedo regularizar el pago pendiente y me gustaría cancelar la suscripción sin cobros adicionales. Agradezco mucho su ayuda para resolver esta situación lo antes posible.Además, necesito que me devuelvan el dinero del plan de Creative Cloud. Yo cancelé el plan, pero de igual forma me realizaron el cobro. Agradezco su colaboración para gestionar el reembolso correspondiente.

We need better AI filters. Content needs to be reportable for AI use. File: 2085566490 for example, what are the things in pink?  

I’ve just downloaded this vector image, and it has an insane amount of anchor points for what is a fairly simple design. Surely this must be a traced image and shouldn’t have passed the contributor checks?  For reference it’s image 1972616912 from seller MdRezaul  

Hello Adobe Staff,My contributor account (Adobe screen name: NorritiStudio) was deactivated by an automated security flag right after I submitted a duplicate payout request to my verified Payoneer account. It was a simple system lag, and I have previously received successful payouts to this exact same account (the last one was on August 7, 2026).I have already submitted the official legal appeal form via Adobe Trust Center on August 31st, but I haven't received any updates or emails since then.Could an Adobe Staff member please look into this and kindly escalate my pending case ADB-46857260-X7P9 to the Trust & Safety team? I am losing my daily income due to an automated glitch.Thank you so much for your assistance.

One of your former clients, NOBSMARKETPLACE, purchased images from you to use in their articles.  The client has now gone under and I am being harrassed by an image licensing bandit.  Can you help>? 

Downloaded this image that said it was ai/vector only to be a raster image placed in illustrator. How do I get my credit back and block this creator? There really should be a way to report this on the image. AdobeStock_1965427538

Hi everyone,  I have a portfolio of over 2400 approved assets on Adobe Stock. So far, I have only managed to get 188 sales in total. Given the size of my portfolio, the sales volume is extremely low, and recent downloads have slowed down significantly.  I try to keep my titles clear and use relevant keywords, but I feel my content is not getting enough visibility in search results or the conversion rate is poor.  Could the community experts please guide me on how to audit my portfolio? Should I refocus on different niches, or is there a specific way to optimize my top 10 keywords to boost these numbers?  Thank you!

First generative-AI empty parking lot I submitted. 3072×1312, gen AI checkbox on. Came back Quality Issues in about 13 hours. Adobe’s text is the generic one: exposure, soft focus, excessive filtering, artifacts/noise. I cannot tell what they actually saw. If you zoom this, is there a real quality problem, or is that just how first files go?

Downloaded an asset as a preview to see if my client approved. Now that it has been approved, the Adobe asset # does not exist. WTH?

When I’m looking for images I need, I often click on them to see a larger version, or to see other similar images. It seems when I click on an image now, Adobe AI Studio opens. It’s really annoying. Is there any way to stop this? 

I bought a subscription but canceled after the 14 days, I just now found out I get billed if I cancel after 14 days, I used adobe for the first day of the subscription only and Im really limited on money and can't afford to be billed any amount of money

Hello. I am an Adobe Stock Contributor. My W-8BEN tax form is inactive. The form opens, but the “Start” button and all required fields are greyed out and cannot be clicked. I cannot complete or submit the tax form. I have tried different browsers, but the problem remains. Please help me activate or reset my W-8BEN tax form.

Whether it’s a poorly traced or GenAI, it is unusable as a vector and must be removed or flagged.https://stock.adobe.com/images/cartoon-deer-standing-in-forest-clearing/2024740267  

This is an example what I get when I search Illustrations for a phrase:https://stock.adobe.com/hu/search/images?filters%5Bcontent_type%3Aphoto%5D=0&filters%5Bcontent_type%3Aillustration%5D=1&filters%5Bcontent_type%3Azip_vector%5D=0&filters%5Bcontent_type%3Avideo%5D=0&filters%5Bcontent_type%3Atemplate%5D=0&filters%5Bcontent_type%3A3d%5D=0&filters%5Bcontent_type%3Aaudio%5D=0&filters%5Bcontent_type%3Aimage%5D=1&filters%5Breleases%3Ais_include%5D=1&filters%5Boffensive%3A2%5D=1&filters%5Binclude_stock_enterprise%5D=0&filters%5Bis_editorial%5D=0&k=working+on++laptop&order=relevance&safe_search=0&search_page=1&load_type=page&search_type=pagination&get_facets=1TLDR: The results are polluted with AI generated content by up to 90%.Unusable right now.

Hallo, kann ich Fotos mit dem Vermerk: “generiert mir KI - Die redaktionelle Nutzung darf nicht irreführend oder täuschend sein” auf meine Website stellen?Viele Grüße und danke vorab!Inna

Hello,I need help with an existing Adobe Stock Intellectual Property case: Case ID 963612.The case concerns an old Fotolia licence for Asset ID 90816138. I licensed the image through my former Fotolia account, but the historical Fotolia licence history is no longer accessible in my current Adobe account.Adobe requested additional information from me on 21 August 2026, and I provided everything requested the same day. I have followed up several times since then but have not yet received an update.A rights-management company is waiting for Adobe's verification and has now set a new response deadline of 7 September 2026.Could an Adobe employee please check whether Case 963612 can be reviewed or routed to the team that has access to archived Fotolia licence records?Thank you very much.Andreas

Recently I had issues with many supposedly ‘vector’ files that I have downloaded, which then turned out to be images embedded into .ai file. I think they’re all AI generated slop. I can’t seem to be able to report this, especially frustrating as I used up a credit for these. I can’t directly contact support and I can’t imagine IT administrator of a large company will be chasing every credit and stock issue. A lot of vector files are also AI slop with many AI artefacts, and there’s no way to easily report this or get the credits back. Adobe is getting away with more and more scammy tactics these days. This is one of them:https://stock.adobe.com/uk/images/colorful-illustrated-collection-of-open-oyster-shells-with-pearls/2123064433?prev_url=detailhere’s ai image example:https://stock.adobe.com/uk/images/colorful-seashell-pattern-vector-background-cute-beach-shells-and-ocean-summer-clipart/2169157235?prev_url=detail

I used ai tools to create 8k wallpapers of UNESCO World Heritage sites in Italy (Pantheon, Naples city center, Roman theater at Taormina etc) and am now unsure about whether they are still “kosher”. Italy has certain provisions for protecting/licensing cultural monuments. My representations are photorealistic and present the monuments in a beautiful, not satirical way. Is there a clear way forward? Thanks in advance,Scot

I’m asking if i can sell my Mahjong sets thru Etsy, Amazon and other Mahjong companies with a stand license subscription. Most of the images I downloaded were vector images.

Hi Adobe Staff,I am trying to complete my Adobe Stock Contributor account setup, but I cannot complete the mandatory phone verification step. Every time I enter my Bangladesh (+880) phone number (+880*** moderator deleted private data ***), it shows: "An error occurred while performing this action. Please try again later."I have tried:- Clearing browser cache and cookies- Using multiple browsers (Chrome, Firefox)- Entering number with and without country code/leading zerosIt seems to be an SMS gateway/backend issue for Bangladesh (+880) numbers. Since I do not have a paid subscription, the support bot does not connect me to a live agent. Could an Adobe Staff member please assist in resolving or manually adding the phone number for my account?*** moderator deleted private data ***

Bonjour,Je découvre avec effarement que ma formule gratuite adobe stock me coûte en réalité 20€ par mois depuis septembre, et que toute résilitaion "anticipée" (alors que je ne me suis jamais engagée!!!) me coutera la modique somme de ....140€!Je désire bien entendu rétablir justice: que mon abonnement, que je n'ai jamais contracté, soit annulé gratuitement, et les paiements indument prélevés sur mon compte remboursés.Pour cela je souhaite téléphoner ou envoyer un mail, et en parallèle porter plainte pour escroquerie.Quels sont les mails et téléphone de contact adobe pour ce type de litige SVP?