Questions

Hello,I purchased fotolia photos more than 10 years ago and did not make the synchronisation to adobe account, so I don't have access to the licenses. I don't have my fotolia login and password.I wrote an email to support service a week ago and the only response I get was that the case is closed. I answered that I don't understand why it is closed because I did not get any answer to get my licences back.I saw a link given recently to this page https://helpx.adobe.com/contact.html but I don't see the chat link.Please tell me how to get my licenses back.Thanks,Alexandra

I am a contributor of Adobe Stock  Market . I am getting demotivated since my several designs haven’t  been reviewed for the last 2 months. So, I want all my designs get reviewed immediately. In future I will upload thousands of designs. Thank you. 

nu är det 3:e gången jag försöker avsluta:Adobe Stock - 10 bilder i månaden (årlig)årsplan, månadsbetalninghur får man ett avslut

Hi!Today, I noticed a transaction from my bank account to Adobe and discovered that I had a subscription. I canceled it, but I don't understand how to request a refund. The Adobe chat isn't helpful. It only says, "If you have recently requested a refund, please allow 24-48 hours for the refund to process." So How do I REQUEST a refund? Where should I do it and what steps should I take?

Hello friend, I unfortunately  spent 8 adobe credits to acquire what i thought was a template to create a custom three dimensional spinning logo but it's just a video, im not sure why it's not a template for 8 freaking credits but i need your help please, is there anyway you can help me find a ae or PR template that will allow me to create rotating 3d logo videos and possibly refund me some of those credits please, 8 is so much.file #385947854

Hi. I understand that I cannot use Youtube or vimeo to publish an adobe stock video link for embedding in my wordpress page, but does adobe have an option to "serve" a stock video link to my page in the way that Youtube does? Placing the actual video file in the wordpress library, even when optimized aggressively, produces a slow result of marginal quality. Looking for a better way. Thank you.

So, if I download an image using my free trial credit, can I use it on a youtube video? The standard licensing terms seems so vague regarding the usage of it in youtube, as they say there's no view limit for social media, but also stating a 500,000 views on certain uses, so what is it regarding youtube? 

Hey everyone, I'm not sure how to proceed with this situation. I am a generative AI contributor to Adobe Stock, started a few months ago.  I have a very small portfolio - only 120 photorealistic assets, aiming for quality and not for quantity. I carefully edit each image (sometimes for 1-2 hours) and my approval rates are very very high. I work as a graphic designer and I don't upload images that I wouldn't happily use in my own designs, quality-wise. Also, I do my research before generating anything, making sure the niche that I'm aiming for is not oversaturated already.  Today I found out that someone took the image I generated and made a few minimal variations to it, then uploaded them to Adobe Stock. I know for sure that the variations were based on the image I generated, that person even used my prompt as an image title.  I don't know if I'm in the position to get upset about someone using my prompt and making variations. I personally wouldn't do

Hello,I would like to return the following image: 76914863.I accidentally licensed this image with the wrong account. Best regards!

I downloaded a text effect that said it's editable but after opening it in Adobe Illustrator I find that it's not actually editable. I tried to use the 'Report' button but I can only report it for "Copyright Infringement" or "Contains the names of people"

Am I able to buy an extended licence on a free trial of adobe stock?

Help me, so I can start with stock photos

I have been paying for the adobe pro feature for about 8 months now. At first it was working but for the past 5 months I have not been able to access this feature anymore but am still paying 21.64 every month for it. I have two emails signed up with adobe and have checked both numerous times and neither of them allow me to access the adobe pro feature. I have tried contacting adobe through multiple avenues but still get no where I do not need anymore money taken out of my account for a feature that I cannot access!

HiI ordered 5 credits today on stock.adobe.com, paying with card. I have recieved my credits and a mail to confirm my order.But I can't find my order in my account or the invoice. Not even if I click on the link in the order confirmation email.I ordered the credits loggin with my email address. But just to be sure I have logged in with my collegue's address as well, but it is still empty.I need to print my invoice so I would be grateful to be guided how to solve this problem.Regards/Malin

Hi,I recently started contributing to the Adobe stock library and I have noticed that my contributions are only available in the US market.Does anyone know how to make my content available worldwide or in certain market places? Thank youYousuf

I can't reach the adobe stoke page  

bonjour je suis facturée tous les mois de 50€ par adobe sur mon compte alors que je n'ai pas de licence adobe. etant etudiante cela est urgent ! comment contacter un service adobe pour arreter ca ? impossible de résoudre le problème en lisant leur blog...

Hi there, I downloaded an item today that I shouldn't have (blush). I can't find a way to return/unlicense it. I didn't download it. It's just sitting in my library. Can anyone point me in the right direction? 

Dear Adobe Message Board Admin, I hope you are doing well. I’m writing to express my disappointment regarding the recent issues with my account. I accidentally activated the yearly stock plan at some point and have now just had to pay the annual cancellation fee, which I did not intend to incur. I only ever intended to pay for one month of service.  Additionally, I have been billed multiple times beyond the first month, which is quite frustrating. Given these circumstances, I would like to request a full refund for the charges after the first month, as well as the cancellation fee. This has cost me hundreds of dollars for services I did not intend to have, or have not utlized.  I appreciate your prompt attention to this matter and hope to resolve it soon. Thank you.

There is no other tab.  No other options than just "license" and it is a complete gamble as to what type of license I seem to get. I have licensed some images that turn out to be extended, some that turn out to be enhanced, some that turn out to be standard.  I repeat there is no other tab or choices for any type of license selection. On hundreds of different images, years of using adobe I have never seen that choice.   If I click "License" it automatically licenses the image without me needing to click accept or anything so I have wasted credit's simply clicking license hoping I would be prompted with licensing options. Research suggests I need an "enterprise account" yet there are lots of people who have been able to purchase extended licenses without such account. I also have no available options for upgrading or changing my plan, nor can I find any link that directs me towards a page that offers the purchasing of an enterprise or business account. I ne

Cancelé mi período de prueba de 30 días y aun así me llegó un cobro mensual de una anualidad que no autoricé, no he podido cancelar ya que me dice que de hacerlo me haré acreedora a una penalización de $3,500 

Hi, i start adobe on 11/9/24, i start trial on two plan to see which one suit my need. unfortunately, the adobe cant be used. Each time i open the apps its restart because low memory (nothing i can do with it). 19/9/24 they charged me the subscription fee.I need help,1. If i cancel the plan today, (not 14days yet) will i confirm get refund? Because the cancellation page its seem like, my plan can be use until 19/10 even i cancel my plan and i will not get refund, so im so afraid to proceed with the cancellation. 2. If i not getting refund, can i change both plan into one same plan (different one for mobile) because its so expensive for me to pay for something that i cant use and also both plan mostly same apps (only some different)3. Already chat with live agent, they say i cant get refund for active plan? What that mean? 

I currently have 1,720 assets and 970 downloads. In the past, my vector uploads would be approved within one or two days, but recently, the approval process has been taking more than two months.In comparison, my brother, who has a similar account and uploads the same types of vectors, gets his assets approved within just a few hours. Despite having fewer assets and slower account growth, his approvals are much quicker.

Cannot access my libraries or search photostock pictures. When I click on website link (https://stock.adobe.com/photos) it briefly flashes the landing page but then within 2 seconds jumps to a blank, white page. Is there a current problem with Adobe.photostock site?

How Can I cancel my subscription if I don't have any access to the email I used? I can't login without the access. Someone used my Paypal account and I don't have any idea on how to cancel it.