Questions

Hi Adobe Community, I’m keeping experiencing an unexpected issue while editing a video. I receive the following error message: “An unexpected problem has occurred. Try refreshing the page or go back to the home page.” The error included the following UUID: a0d84824-dce2-4065-8574-55b6033348c0 From what I understand, this identifier can help the support team trace the problem. I would really appreciate any suggestions or support on how to resolve it. Thanks in advance for your help. Best regards,

Trying to setup a Facebook story in Express, using basic version.URL link fails when accessing second or third pages. Works fine on first.Windows 10, various browsersCannot understand where to find the source file on the cloud!!

As a Creative Cloud member, you can access an incredible collection of 30,000 fonts in your membership. With such an extensive range at your fingertips, selecting the perfect font for your project has never been easier. If you haven’t checked out https://fonts.adobe.com/fonts/ you should see what you’ve been missing. Check out this article to get started with Adobe Fonts.   Adobe Fonts offers thousands of fonts from over 150 type foundries as part of your Creative Cloud subscription. All fonts are licensed for personal and commercial use; read about the font licensing in full in the Terms of Use.   The licensing information in these frequently asked questions applies to any fonts added through your Adobe account or added to a website with the embed code we provide. Fonts are added to your computer through the Creative Cloud desktop app.   Dive into the world of typography and elevate your designs with the latest font trends. Your Creative Cloud membership makes it

Is it possible to move my Adobe Express webpage project over to Dreamweaver? There are certain design changes Adobe Express does not (yet) accommodate . . . and I can't find any Adobe Express hacks for what we want to do. It's been over a decade since I worked in Dreamweaver but I'm willing to figure it out!

Is it from this morning that I'm trying to generate images, but the 80% of the times the system send me image totally different of what is asked. Also explaining better and better what the images must contain.I'm really tired about this.For example, I ask to create an image of Ginger and it generate all images with purple Gingers. The Ginger is white. So I asked to generate "white Ginger" and it continue to show me unusable images of purple Ginger.And many things as this.Really not nice. From this morning, now is evening I was able to create 5 or 6 images, all the images asked are all wrong generated. I hope you can fix this because in this way the service is not working.

No sé qué está pasando que desde ayer la actualización de ADOBE EXPRESS (versión gratuita) no consigue actualizarla. Me da error 501. Sin embargo, analizando el error citado, que lo que dice es que tengo que finalizar tarea en otros procesos de Adobe, una vez que los he cerrado y reiniciado, tampoco se consigue actualizar. NO SÉ QUÉ PUEDE PASAR. Gracias.

I am not tech savvy.  I have Adobe Express.  I have two things going on right now.1st.  I only want to use Adobe Express.  EVERYTIME I open my app (Ipad), it opens in Premium view.  Then i have to log out and close the app and log back in to get into my Express View.  I can't tell you how annoying it is.  Currently, I have the Premium trial; which honestly I dont even think i asked for, nor do i want it.  As of now, I dont know how to get into my Express View to use the app.  If i use the Premium app, it wants let me convert it over to Express. Can anyone help me.(P.S. Customer Service for this company is a joke)

  Animate your voice in Adobe Express!   Seamlessly integrate your animated characters into Adobe Express projects, enabling dynamic character interactions, transparent backgrounds, and endless creative possibilities. Express your imagination quickly and easily.   Animate my Voice   Learn something new   Check out the video below on how to: Create animations with multiple characters Use transparent backgrounds Adjust the timing of voiceovers Enhance scenes by adding text, effects & animation to characters, and much more.   Common Questions   Can I upload my own background?  Yes, backgrounds can be uploaded from your local device or chosen from the provided options in the background section. You also have the option to remove backgrounds entirely.    How do I use my microphone for Animate from Audio? After clicking Record, grant microphone permissions by selecting "Allow" in the browser pop-up.   Visit HelpX for information o

Is there a certain way of searching or will it learn over time from what I type into the prompt?

hi I'm new to all of this and starting a podcast. could someone point me to tools to help me market it more easily, I'm not experienced and am overwhelmed. thanks!

This is my first time posting and hope this is the correct section to post regarding A/E. Besides the gradient feature, is there a way to create METALLIC text ?  Secondly, unless I missed it, I want to drop a background into an alphabet frame mockup? Is it possible and if so what are the steps? Thanks in advance, SHARON  

When I change the name of the card in the upper left and export it, the name is not kept - just the prior name is used. What step am I missing? Many thanks, Todd

I've made promo material with my own assets in the past and never had an issue with this "update assets" error. In this specific project I only have two assets; one audio and one MP4, I made both of them and I'm a premium member. When it asks to "update assets" I've reuploaded them and/or replaced them multiple times, tried a private browser, signed in and out, and cleared my cache, yet i'm still getting the error. I need this to be resolved asap because its on a scheduled release timeframe.

I mostly work on Instagram reels here, but it keeps getting rejected because many Adobe Stock audio files are higher than 320kbps. Some get through, some don't, and I can't check it or change the audio export setting on here. Would be great if this problem gets fixed!

Would be great if you could generate an image using AI, then drag and drop one of these into the 'style' or 'composition' options

Resizing Image function in Change Background has disappeared. I can no longer resize either the forground or background image. I use this function frequently -- how do I fix  the problem? Adobe Premium Elements 2025   

Bonjour, Avec la version payante de adobe express quelle est la durée d'une vidéo qu'on créée ? Par avance merci pour votre aide

"We hope you have been enjoying your complimentary access to Adobe Express Premium with your Adobe Acrobat plan. Complimentary access to Adobe Express Premium is coming to an end on May 25, 2025, but don’t worry, you will continue to have access to the Adobe Express free plan." I never had a Adobe Express Premium plan and wonder why I got this E-Mail. I cannot even find anything about this in my Adobe Account. What is this about? 

 ~ Download not working. My app is already updated. Catch already cleared but my issue not solve.

Hi All, HELP!! It appears that I have lost all my previously created projects in my account. My account appears as a brand new account when I log in. This is terrifying as I have saved many creations over the past few years and I can now see none of them. I used Creative Cloud Express to create my organisations weekly newsletter last week and now can not access anything. The links to the newsletter still opens so it makes sense that it is somewhere? Any help or suggestions would be greatly appreciated!!

I have a single slide with an image and text on top of it. I want to replace the image with another image I uploaded to Adobe Express. I touch the image and then touch the "Replace" button. However, there isn't a choice to Replace the Image with a file from "My Stuff".I can:1. Replace with Upload - but this requires that choose a file from my iPad to upload (again)2. Photos - Goes to Adobe's "Media/Photos" tab3. Videos - Goes to Adobe's "Media/Videos" tab4. Design Assets - Goes to Elements/Design assets tab5. Backgrounds - Goes to "Elements/Backgrounds" tab. I can't find a method to be able to choose from the "Your stuff/Files" tab where I can see a folder with my previously uploaded photos. Any ideas?

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I have over 200 images i need to use to create a video. What is the best way to upload in bulk and then add the scene in bulk?

Hello! All my projects were deleted automatically, there is not a single file in the personal account. The projects page is just empty, as if the account was recently created. Help restore my projects. If I search through the browser history, an error appears that I do not have access to this file, but the file was created from this account! User ID: k410thwmd@0216001.xyz

I can not believe how awful this program is. It's unintuitive, difficult fot the sake of tricking you in to premium and then still BARELY works. Normally I would put off cancling a product like this just in case but I know I will never use this service again. I really wanted to love this but who is it for? ew