Questions

Hello, We are trying to send documents for signature to a candidate via an integration with Workday and Adobe Sign and the recipient's name is incorrect. The incorrect name is not reflected anywhere in Workday (where the document generation was initiated) and does not seem possible to correct within Adobe on our end. Can you please advise WHERE the Recipient name is pulled from and HOW it can be corrected? We cannot have a legally binding document signed with the incorrect name. 

Hi,I’m currently using AdobeSign to send multiple documents to clients for signatures. I would like to prepare a monthly summary email that includes a list of all pending signature requests, along with direct links for each client to complete their signatures. Is there a way to generate or retrieve these signature links for each pending document? Specifically, how can I copy or access the original AdobeSign email links that were sent to clients? Thanks!Manruch

How do I run a report by signer?

We are trying to set up a mini spreadsheet in an Adobe Sign template and only want the subsequent columns of each row to appear if the first column in the row has some text input. Is there a particular condition that should be used to check to see if a text field is not empty or null? Thank you.

When I prepare a form for E-Sign on the desktop app, I get to the page to put in an email and it says to select where to sign. When I click that button it brings me back to my document and does nothing. I tried getting onto the webpage and when I click request E-signature it just has a loading screen that never uploads anything. My account says I have adobe pro which should come with E-sign features, not sure why it is not working. 

Hi Adobe Community,I was using Adobe Acrobat Sign under the free trial, during which I uploaded and signed several important documents. However, after the trial expired, I can no longer access any of these files. The “Manage” section now shows no record of my previously signed or uploaded agreements.I contacted Adobe support but received no real help. They told me to either upgrade to a paid plan or “search for help in the community.” This is extremely disappointing, especially considering these are my own documents and data.❓ My main concerns are:Why are files created during the trial locked behind a paywall? I understand limiting premium features, but shouldn't I be able to at least view or download my own data?The system gives no clear warning that documents would become inaccessible after the trial. Isn’t this a transparency issue?Why is Adobe’s support team unable or unwilling to escalate or resolve such a basic account-level problem?Under Taiwan’s Consumer Protection Law (

Uanble to find a solution.  Latest version is updated and tried several attempts to uninstall and reinstall the application. I rely on this feature for about 75% of my job, I'm unable to proceed with any tasks at the moment.   Tried several documents with the same results. Any assistance would be appreciated

My SME is  sending document requests through Adobe Sign but I don't see them in my queue at all.  It seems to be isolated with this SME as I have not had this complaint before.  He sent me a reminder IM and got the following error, what could be the possible reason for this ? 

I can send documents to email and the recipient can open the document, sign it and submit it, all OK. However, when a document is sent to a recipient through MS Teams, the recipient is asked to log into an Adobe Sign account, why? This is not what I want, I want the recipient to be able to open the document, sign it, and submit it. I have hundreds of MS Teams users, I cannot be installing the Adobe Sign app onto everyone's machine and creating accounts just so they can sign a document. What is going on here? The document I create has the option 'Identity Check' set to NONE. Can anyone assist please.Steve.

I've got a contract in PDF form with fillable fields.  I'd like to accomplish the following:1.  Have certain fields that only I can edit and fill (contract language & options)2.  Have certain fields that only the signer can fill (credit card info)3.  Have signature lines for both of us to signI'm having a heck of a time making this work using Acrobat DC w/the send for signature tool.  Any advice would be greatly appreciated!

Is there any way to set the "Recipients" section to "Complete in Any Order" versus the automatic default of "Complete in Order". We never use the complete in order option and many times forget to switch it until after we hit "Send", which means we have to start all over again. Often it is only one person signing and that is why it does not become a habit to switch it when two are signing. When there is more than one signer, it is very important that any of the signers has the option to be the first signer, as we can submit applications once we have at least one signature.

I have Adobe Pro as part of our business package, but for some reason I am only able to download Adobe.  When I click on the Agreements tab it wants me to buy Adobe Pro.  I work for a church and I use this for all of my background checks for our volunteers. I am looking for any kind of help.

Hi everybody ,can someone tell me if there is a possibility to schedule the sending of documents for signature so that I can defer the sending, for example to the next working day ?Thank you for your help.Yvonne D.

 Can I run report in Adobe Sign to show list of change orders that are waiting in Adobe sign for leadership to sign?  

Does anyone know how to stop adobe sign from changing the date formats in my documents?

Hi, We have received an undeliverable notification via email to an email address that has been sent to in the past.  The email address exists and is correct.  What do you suggest?

I am seriously battling with submitting my document after signing it. it kept coming up with an error message. see error message below. Server error× We encountered an error while processing your request. We apologise for the inconvenience. Please reload the page and try again.If you continue to encounter this error, please contact our customer support.Error message: Unhandled Error: 250418025930700.webapp-prod-a-0

I just saw the Classic Experience is going to be disabled later this month so thought I'd bring this issue I'm having to the community. I've long used the Classic Experience in Sign primarily because I can paste multiple e-mails (separated by comma) into the 'Enter Recipient E-mail' field and have it automatically separate them out. This is a critical part of our work flow and saves 8+ additional clicks versus the New Experience. Another issue, which is more of a nitpick - right now I'm able to click to set the reminder frequency to every day with a single click. With the New Experience it will now take 4 clicks with every document.Here is a short screen recording demonstrating those issues:https://photos.app.goo.gl/vQwU17T7UQY4AkPg8 Does anyone know how I will still be able to accomplish what I described above with the e-mail feature once we're forced to use the New Experience?   

디지털 ID를 이용하여 전자 서명을 진행하고자 디지털 서명 설정을 아래와 같이 설정하였습니다.   이후 디지털 서명을 요청하였고 다음과 같은 안내 메세지가 나와 파일을 다운로드하였습니다.  그런데 다운로드한 파일을 열어보니   다음과 같은 안내 메세지가 나오면서 서명이 진행되지 않습니다. 어크로뱃 앱플리케이션도 이미 설치가 되어있으며, [Adobe Reader]를 설치해보고자 하였으나, 이미 설치완료된 앱이라는 메세지만 나옵니다. 어떻게 해야 하나요?? 

I have created a PDF document that needs to be signed by others so I uploaded it to Adobe Sign. Once I go to use the template, the text in some places disappears and when I go to send it the text is still gone.

I use Adobe E-Sign for applications. I'm in the insurance world. The issue is that I need to do the "Preview & Add Signature Fields" but then Adobe E adds a line to my entire application so I'm now modifying 20 pages (edit so they can't undo it) or delete it. It's awful. Is there a way I can only add my signature, initals or text lines withouut choosing that option? If I say "reset" it removes everything and now the application is blank. I don't want customers signing blank documents. That's not okay. I've tried the classic and new version, both drive me nuts. Help 🙂

Problem Statement: Resolving Integration Issues in AgreementEditor.cmpAdobe's requirement for /support/console/52.0/integration.js in the Aura component (AgreementEditor.cmp) is causing an error. While Adobe's code defensively checks for sforce.* before usage, the require statement is failing, triggering a popup error.Key IssuesUnsupported Integration: integration.js is not supported inside Aura or LWC components, even when hosted by Visualforce (Lightning Out).Navigation Limitations: The removal of sforce.console.isInConsole() eliminates advanced console navigation capabilities.Workaround: Using ltng:require to load Adobe's integration.js separately allows the code to function but without enhanced navigation features.Recommended SolutionReplace sforce.console.isInConsole() with lightning:workspaceAPI, which is fully supported in Lightning Experience and ensures compatibility.Remove Adobe's dependency on integration.js in required scripts.Future-proof the implementation by transitionin

Dear all,I need help!I received two Adobe e-signed documents and I need to know who in my company created/triggered this document. These two documents are fully signed using Adobe e-sign. When I click "Document Properties" all fields under Title, Author, Subject, etc. are blank. I found this "Adobe community" and I am hoping if anyone of you know: 1) How to identify the document owner? 2) How to reach out to Adobe support to check who in my company created such document? Thakn you! Appreciate your help in advance. PS: They are legal related documents. I am unable to attach in this post. Kevin

Is there any way to restrict the attcahment size in adobe web form.Thanks,Sreejesh

Hi all, I am encountering some unexpected behavior in Adobe Acrobat Reader and would like to confirm whether this might be a bug. I have a single-page PDF with a certification signature, which has a DocMDP permission level of 2. This means that form fields can be filled out and new digital signatures can be added without invalidating the original certification signature. However, when I add two additional digital signatures on top of the PDF, the Signature Panel in Adobe Acrobat says that the original certification signature is invalid. Interestingly, when I open the same PDF in Foxit PDF Reader, the Signature Panel shows the original certification signature as valid, which is the expected behavior. Has anyone else experienced this issue? Could this be a bug in Acrobat?Below I am attaching two screenshots of each viewer with different saying.Looking forward to any insights!