Questions

Hallo, ich habe seit kurzem Acrobat Pro mit Adobe Sign zum Testen. Ich bin noch absoluter Neuling auf dem Gebiet.  Bei mir geht es hauptsächlich darum Versicherungsanträge sowie Maklerdokumente meinen Kunden zur Unterschrift zu senden.  Die Formularfelder kann in den PDFs für die Kunden belegen und dann das Fomulad per Email versenden mit der E-Signatur.  Der Kunde kann dann direkt am Smartphone mit seinen Fingern bzw. einem Pen unterschrieben. Es klappt auch und es kommt unterschrieben zurück. Im PDF wird mir dann noch erfolgter Kundenunterschrift folgendes angezeit. Zertifiziert durch Adobe Acrobat Sign, prod-kms, Zertifikat ausgestellt von Intesi Group EU Qualified Electronic Seal CA G2. Nun zu meiner Frage auf die ich bisher nirgends eine Antwort gefunden hatte. Handelt es sich hierbei um eine fortgeschrittene elektronische Signatur (FES) oder nur um eine einfache Signatur (EES) ?  Da es sich um Versicherungsdokumente handelt bin ich auf die

I need to create a web form (with the intent on using the web form link in a templated email) that has the ability to have either 1 signature or 2 signatures, depending on whether the signer is married or not. When I create a web form and add a second participant, it asks me to enter the email address for the second participant.Creating a web form seems a bit pointless if I have to be the one to add email addresses and send for each use case. I want clients to be able to click on the hyperlink in the templated email that I send, and complete the document.What is the solution to this?

When I log into Adobe Esign and go to manage, I want to view in classic view. I do NOT like the enhanced. Prevoiusly, I could change it back but that option is no longer there. Please contact me to assist. 

Anyone having issues with Adobe Sign, specifically email deliverability?It seems to have started this morning, instead of the usual sender address header as adobesign@adobesign.com, it was spoofing the sender's address so it would come from username@company.com instead. This meant our anti-spoof policy was rejecting these Adobe Sign signature emails - I have since created a rule to accept spoof emails from the adobesign.com and echosign.com domains but users are still not getting emails delivered - they're not even appearing in our email system, its as if they were never sent (looking at Adobe activity page in one of the e-sign agreements, I can see that the email to some of our users gets bounced.) Again this only started happening from this morning - UK time.

Good Day We had an issue causing adobe sign mails being blocked on our mail servers, the issue has been resolved however we beleve our domain has been blocked due to too many failed attempts on the adobe mail server. Can i please be put in contact with one of the AD/Messaging engineers to have this resolved

I sent a document to the wrong person and they signed!  How can I void/cancel a document after it has been completed?

Hi There,Could anyone tell me if there is a way up updating all field roles at once? I have a predesigned form that i need to change the roles to 'Prefill by Sender', but there are 75 fields and I'd rather not do them one at a time. I can edit in Acrobat Pro if needed.Any help would be great.Regards,Mark

Guten Tag,   gerade habe ich ein Dokument mit Adobe Sign erfolgreich zur Unterschrift weitergereicht. Nun erscheint  beim nächsten Dokument nur noch "Systemfehler" sobald ich die Schaltfläche "Vorschau anzeigen und Felder hinzufügen" anwähle.  Bereits probiert:  - Dokumente, die bereits erfolgreich verarbeitet wurde führen nun auch zum Systemfehler- Anderer Browser- Cookies löschen- Incognito Modus- Abmelden, Browser schließen und Neustart des Browsers mit erneuter Anmeldung

I created an agreement template with several text input fields. I also created a flow in MS Power Automate to auto-populate data into these fields. There is one field in particular that typically gets filled with a large amount of text. This field is situated on the bottom portion of the template, and is typically overfilling the size I have allotted for that field. This is resulting in a lot of the text getting cut off. Is there a way to make the field either spill onto the next page, or have the size/location of the field change depending on the amount of text that is in it? 

A month or so ago Adobe stopped  allowing me to get a signature from another party from the pdf I had opened.  I can only add my signature.  As a work around I needed to go into my Adobe account and upload the document to get the signature function to work. Can anyone shed light on this please it is incredibly frustrating also that there is no email for support.  Sue

In adobe esign how do I add people who have not signed to the "remind now" list - its showing those that have

I've been getting Braintree charges and I don't even know what it is about. I haven't hired the service, I haven't selected a plan, I don't even have a Braintree account.  I need help from Adobe to cancell the plan and get the reinbursement. 

Does anyone know if/how to set a maximum amount of characters allowed in a text box or restrict the amount of characters to the natural limits of the text box? (Alternatively, can a reader scroll through a long text box? Input seems to be unlimited but the reader cannot see what's outside the perimeter of the box...)

Hello,I tested Adobe Sign by "Running the Demo - PHP" and got the signed pdf with "Adobe Sign Test Document. Not for commercial use" inside.Could you tell me how to remove it?Thanks and kind regards,Fangze

Hello!If I create the templates for my team, are they able to revise and make changes to the template if I am out of office? Let's say some verbiage has to be added to a template I created. Will they be able to revise and edit, or will they have to create a new template with the changes? 

Because Adobe Sign's date fields default to DD-MM-YYYY, which is not standard for the US, I always need to change the format to the standard MM-DD-YYYY. While this is annoying, there is now a problem with the dropdown menu making it impossible to change the format. What is happening? This is how the dropdown menu looks now:  

I've created forms some forms with e-signature fields enabled and the security settings are set toFilling of form fields = AllowSigning = Allow When clients come to use the forms, they are able to fill them in but can't sign and receive the error message "Fill and Sign is not available due to the document's security settings." Also on mobile (android), the signature field is completely removed.  The client is using Adobe Acrobat to fill and sign forms.  I've been creating forms the same way for a while now and this problem has only just cropped up. The client said they have no problems with docs that don't have any security at all but I would like to some to protect the content. 

Hi ,I'm creating a form template in Adobe Sign using the web authoring interface. The form contains two signature fields for the  same recipient:Signature A: Visible when a checkbox is unchecked (default state).Signature B: Visible when the checkbox is checked.Each field has its own condition set properly based on the checkbox. However, the issue is:When both signature fields are conditional, Adobe Sign automatically inserts an extra signature block at the bottom of the document during signing.If I remove the conditions and keep one signature field always visible, everything works fine—but that defeats the purpose of having dynamic visibility.My questions:Is it expected behavior that Adobe Sign adds an extra signature field if all signature fields are conditional?Is there any workaround so that only one of the two conditional signature fields is shown, and Adobe Sign doesn’t insert a third one?Any help or guidance from those who've encountered a similar issue would be appreciated.

Seit einer Woche gibt es bei uns das Problem, dass Signatoren bzw. Empfänger von meinen Adobe Sign-Dokumenten anscheinend nur eine Eingeschränkte Ansicht auf das Dokument haben. Es wird teilweise nur die Seite des Dokumentes angezeigt, auf dem die Person unterschreiben kann und sonst nichts. Das Verhalten kommt, nachdem wir etwas getestet haben, anscheinend nur auf, wenn ich selbst eine Unterschrift im Dokument gesetzt habe. In den Einstellungen habe ich nichts bezüglich eingeschränkter Dokumentensichtbarkeit gesehen, und mein Account scheint auch nicht die Berechtigungen zu haben, hier in den Einstellungen etwas zu ändern. Gibt es hier einen Lösungsansatz bzw. was müsste ich hier damit machen Empfänger und Signateure wieder das vollständige Dokument sehen?

Hi,I have a problem where Fill&Sign is incorrectly changing the date formatting on Excel documents.I have set up an example excel spreadsheet, but behaviour is the same on our actual excel spreadsheet. (see attached example spreadsheet). I am using the web version of Fill&Sign. The excel document has dates formatted as dd/mm/yy, with cell type as date. (see screenshot Excel Screenshot.png)When the document is loaded into Fill&Sign, it changes this to mm/dd/yy. (see screenshots Fill And Sign.jpg and AdobeSign Screenshot.png). If I convert the excel spreadsheet to pdf first, then add the pdf to Fill&Sign, there is no conversion. I have my profile language set to English(UK), which is dd/mm/yy format as standard. I cannot find anywhere else to change date preferences. I also cannot easily change the excel spreadsheets themselves, as they are created by external programs. I would prefer not to have to pre-pdf as it creates a more complex workfl

Hello, We're testing the agreements endpoints for an upcoming product. The workflow that we're testing is:  Get /BaseUrisUse response to upload a file to the /transientDocuments endpointCreate Agreement using the /agreements endpoints and transientId from previous stepTry adding a form field using the "agreements/{agreementId}/formFields" endpoint and agreementId from previous step We're getting the invalid agreement and 404 error on the last step.  Thins we've tried: Created the agreement in DRAFT and AUTHORING statesCalling the endpoint using the "x-api-user" and "x-on-behalf-of-user" headers

After working with this company to get an agreement contract, I've been sent an Adobe Sign form with the prompt "Review and Sign," and when I click it, it brings me to an Adobe sign website that says "The WEB Document Editor is not available in the free version" and makes me download the full Adobe Acrobat Sign. This takes me to a functionless "Submit" button in the attached image. How am I supposed to sign anything when the button doesn't work?

Hi Adobe, When using Adobe Templates online we are having some issues. Some of the templates will not load when trying to use them. We've tried several different browsers, re-creating new templates, using the desktop version, and using the new desktop version of adobe reader. While we did get these to open in new adobe reader for desktop. The issue remains on the web version and we'd like to get this fixed as some of the features for the web version are missing from the desktop. For example, when using the template on the web it lets us fill in all the details for our end before sending to the client for signatures. Currently the new desktop version is lacking this and when using the template we have to manually search for each field then send to the client. The web version lets us skip to the points that we need to fill. There was also another thread from last year that never really got an answer located here : Unable to use Adobe Template - Adobe Product Community

Hi, Is there a way to disable the download option so that recipients can sign the document but canot not keep copies afterward? Thanks! 

Tried multiple forms, using multiple browsers (Brave and Edge), and after nearly every step (adding myself, adding recepient, adding form, clicking "review", etc) I get this error with ZERO context or help. All trackers/cookies are enabled, and any ad blockers/etc. are disabled.