Questions

So, I have a few users at our site who are recieving the attached. I have gone through a fair few posts on this in the last few weeks that have been posted here and Adobe seem to be quite useless with help regarding this and asking the basic things that have already been done and seem to be doing nothing about it? I got a user to log into an icognitio mode browser on my device under her account which has the adobe_pro license same as me. I logged into the web browser on my browser, I was able to E Sign a document perfecetly fine. I then tested in the icognito browser on the users account and it come up with the error E-signing services are temporarily unavailable. Please try again later. This also does not work on the users machine after a full reinstall and adobe clean. I also tried removing the license from the users account and re adding but no luck. This surley tells me that this is an issue adobe side, I am pretty stuck on where to go next with this one, has an

Hi there, I build an adobe sign template, with prefilled recipients. But whenever I try to use it,    It tells me something went wrong, and directs me to E-Sign tab  Can anyone please explain why this is happening?

I am trying to log in to acrobat sign on my iPad, however my account is a Sign in with Apple account, therefore I do not have an email address or password. The app itself however is asking for those credentials, any idea on how to still use the app?

For the last couple of weeks acrobat sign has been crashing on our tablets . When we use a template and send for signature the customer can fill this in from there emails ok however when we try to get in person to sign using our ipad & android tablets the app will allow you to fill in 1 box but crashes when you click the second box.  All apps are upto date , they have been unistalled and reinstalled numeours times .  Any help would be appreciated before I have to find an alternative peice of software.  

we are having an issue in the midst of allocating signatures on documents. In the middle we keep getting an Error something went wrong. This means we are having to start all over again. This has happened several times in the last week. Usually by the third attempt the documents go through ok. Is there a techinical issue?

How do I get new password to enter blue fire

Hi everyone,I'm using the Adobe Acrobat Sign API to create agreements programmatically.From what I understand in the documentation, it's required to predefine form fields (like signature fields) and place them on the PDF before sending the agreement.However, I would like to know:Is there any way to allow signers to choose themselves where they want to place their signature on the document?Ideally, they would receive the document and be able to click anywhere to place their signature without predefined signature fields.If this is not directly supported via the API, are there any recommended alternatives or workarounds to achieve a similar user experience?Thanks in advance!

When we have a document signed via our Adobe Sign, after signing it still says 'Copying content allowed'. Can this also be changed to 'Not allowed'? And where can we change this? 

I cannot use Request e-signatures, pls find attached file.

Hello!  I created a document for my staff to complete and sent it via adoble sign.  They each completed the document but I am unable to read the text they included in each line b/c it is condensed into 1 long of text and also will not print.  Is my only option to have them send me a word version of what they typed into the document?  Thanks for any suggestions. EMT 

Hello. I am hoping someone can help. I am a user of Adobe Sign within my company. Most esign requests I send to other company employees go through fine and can be signed. one or two addresses though don't get the email. It looks like they don't even get sent out of Adobe Sign. Or IT department say it is nothing to do with the recipient email settings, or the filters. I have tried eveything I can find on here to fix the issue. (Adding echosign and adobesign as trusted addresses, changing filters etc) but it just does not work. It has to be something wrong with Adobe Sign. Can anyone help please?

I have created a mandatory field for the first signer to enter a date (isdate = MM/DD/YY).{{  *date1_es_:signer1:isdate }}I would like to add three days to the date the first signer enters - a calculated date that is not editable and a read only field.I understand that I may need to use the dateAdd functiondateAdd(part, date, addition)Adds the specified number of parts (e.g. "d" for day, "m" for month, or "y" for year) to a date to calculate a future date. You may use numbers or field names.For example: dateAdd("m", "Jan 1, 2000", 3) would return a date of Apr 1, 2000. In this example, the formula adds 3 months to the date specified.Can anyone suggest a solution for the required field?I have mind block!Thank you kindlyHugh

I have a document that requires 3 signatures but each signor has a portion of the form that needs to be filled out. Once the first person has signed, it locks the document so no other fields can be entered. How can I change this? 

I have a document that was misplaced by the person supposed to sign.  How do I resend it to them to sign?

I recently changed the email address associated with my account but when I send PDFs/docs for e-signature the email that the signer recieves has the old email address not the updated one. How can I change this email template and get the new address on there? 

We're trying to "Add E-Sign Branding" to Acrobat but it doesn't even show up as an option. I logged in and out of Adobe thinking that might trigger something but nothing changed. I also asked our admin to check from his login and he's not seeing it either. I'm referring to these instructions.Is there something we need to do to initiate this feature?Thank you.

I clicked on e-sign but do not have a 'manage' tab.  Can someone help?

안녕하세요 Adobe Acrobat Sign 프로그램을 통해 전자 서명을 진행하여 서명이 완료되면  하기 사진과 같이 메일을 총 2건을 수신받고 있습니다.  2건의 메일 중에 1건만 수신받을 수 있도록 조정할 수 있을까요? 참고로, 제가 전자 서명을 요청한 경우일지라도, 저 역시 서명자로서 전자 서명을 진행해야 하는 상황입니다.   확인 부탁드립니다. 

We received a callback request from Adobe eSign with the parameters: eventType=AUTO_CANCELLED_CONVERSION_PROBLEM and status=ABORTED. The AUTO_CANCELLED_CONVERSION_PROBLEM event indicates that the process was automatically cancelled due to a file conversion issue. This issue only occurs when using the API. We have identified limitations specifically related to converting .xlsx and .docx files to PDF, which results in the AUTO_CANCELLED_CONVERSION_PROBLEM error from Adobe's end. Although we upload .xlsx or .docx files, Adobe internally attempts to convert them to PDF. Could you please check and explain why this issue occurred in the API callback, and update me accordingly?

Hola, he enviado un documento para que lo firmen varias personas (firmar electrónicamente) y a una de ellas le deja insertar la firmar en todas las páginas en el campo que yo he marcado pero después no le deja enviar. No sale la opción enviar. 

I am an Adobe Pro subscriber. Yesterday I was halfway through a one time project having to send a lot of documents for signature when the service stopped working for me. I am using esign templates and am unable to send anything out right now either individually or using bulk send. I get the below error message when I attempt to move to the prefill step.  I have done some reasearch and learned about transaction limits on some types of accounts. I was not aware of this and am frustrated that it is not transparent but by my best reading of the Adobe Acrobat Sign transaction limits page my account should have unlimited transactions. It does expand on that to say that I may be throttled but that I should recieve the following error message in that case "You have reached the limit on the number of agreements you can send at this time. Please try again in {x} seconds/minutes/hours." Even this would be helpful information because I am working on an important

Bonjour,Quand j'envoie un document à signer via Sign, cela demande systématiquement au destinaire de "sign in" via adobe alors que lorsque mes collegues en envoient, cela envoie simplement un lien sur lequel cliquer pour accéder au document à signer sans aucune demande d'identification sur adobe.Comment puis je modifier ces paramètres en sachant que dans mon compte je n'ai pas accès aux paramètres de sécurité ;(Merci   

Depuis la nouvelle version d'Adobe sign, je ne réussis pas à intégrer les champs de signature et de paraphe sur mes documents. Quand j'appuie sur le bouton "indiquer où signer", ça revient toujours au menu pour mettre l'adresse courriel du destinataire et je n'ai plus l'option de mettre les champs de signature et de paraphe manuellement comme avant. Des solutions?

Have been trying to submit a document I received via https://secure.echosign.com/public/hostedForm?formid=xx Upon submission, I am getting an error: Error message: Unhandled Error: 250622071037399.webapp-prod-a-4 I cleared caches/cookies, tried incognito mode, I checked on both Chrome/Firefox, Safari, and even tried on Mobile. No luck, same error!! Very frustrating!! 

Al cargar un archivo csv me aparece un mensaje de NO HAY NINGÚN ENCABEZADO DE CORREO ELECTRÓNICO OBLIGATORIO, AYUDA POR FAVOR