Questions

I've created forms some forms with e-signature fields enabled and the security settings are set toFilling of form fields = AllowSigning = Allow When clients come to use the forms, they are able to fill them in but can't sign and receive the error message "Fill and Sign is not available due to the document's security settings." Also on mobile (android), the signature field is completely removed.  The client is using Adobe Acrobat to fill and sign forms.  I've been creating forms the same way for a while now and this problem has only just cropped up. The client said they have no problems with docs that don't have any security at all but I would like to some to protect the content. 

Hi ,I'm creating a form template in Adobe Sign using the web authoring interface. The form contains two signature fields for the  same recipient:Signature A: Visible when a checkbox is unchecked (default state).Signature B: Visible when the checkbox is checked.Each field has its own condition set properly based on the checkbox. However, the issue is:When both signature fields are conditional, Adobe Sign automatically inserts an extra signature block at the bottom of the document during signing.If I remove the conditions and keep one signature field always visible, everything works fine—but that defeats the purpose of having dynamic visibility.My questions:Is it expected behavior that Adobe Sign adds an extra signature field if all signature fields are conditional?Is there any workaround so that only one of the two conditional signature fields is shown, and Adobe Sign doesn’t insert a third one?Any help or guidance from those who've encountered a similar issue would be appreciated.

Seit einer Woche gibt es bei uns das Problem, dass Signatoren bzw. Empfänger von meinen Adobe Sign-Dokumenten anscheinend nur eine Eingeschränkte Ansicht auf das Dokument haben. Es wird teilweise nur die Seite des Dokumentes angezeigt, auf dem die Person unterschreiben kann und sonst nichts. Das Verhalten kommt, nachdem wir etwas getestet haben, anscheinend nur auf, wenn ich selbst eine Unterschrift im Dokument gesetzt habe. In den Einstellungen habe ich nichts bezüglich eingeschränkter Dokumentensichtbarkeit gesehen, und mein Account scheint auch nicht die Berechtigungen zu haben, hier in den Einstellungen etwas zu ändern. Gibt es hier einen Lösungsansatz bzw. was müsste ich hier damit machen Empfänger und Signateure wieder das vollständige Dokument sehen?

Hi,I have a problem where Fill&Sign is incorrectly changing the date formatting on Excel documents.I have set up an example excel spreadsheet, but behaviour is the same on our actual excel spreadsheet. (see attached example spreadsheet). I am using the web version of Fill&Sign. The excel document has dates formatted as dd/mm/yy, with cell type as date. (see screenshot Excel Screenshot.png)When the document is loaded into Fill&Sign, it changes this to mm/dd/yy. (see screenshots Fill And Sign.jpg and AdobeSign Screenshot.png). If I convert the excel spreadsheet to pdf first, then add the pdf to Fill&Sign, there is no conversion. I have my profile language set to English(UK), which is dd/mm/yy format as standard. I cannot find anywhere else to change date preferences. I also cannot easily change the excel spreadsheets themselves, as they are created by external programs. I would prefer not to have to pre-pdf as it creates a more complex workfl

Hello, We're testing the agreements endpoints for an upcoming product. The workflow that we're testing is:  Get /BaseUrisUse response to upload a file to the /transientDocuments endpointCreate Agreement using the /agreements endpoints and transientId from previous stepTry adding a form field using the "agreements/{agreementId}/formFields" endpoint and agreementId from previous step We're getting the invalid agreement and 404 error on the last step.  Thins we've tried: Created the agreement in DRAFT and AUTHORING statesCalling the endpoint using the "x-api-user" and "x-on-behalf-of-user" headers

After working with this company to get an agreement contract, I've been sent an Adobe Sign form with the prompt "Review and Sign," and when I click it, it brings me to an Adobe sign website that says "The WEB Document Editor is not available in the free version" and makes me download the full Adobe Acrobat Sign. This takes me to a functionless "Submit" button in the attached image. How am I supposed to sign anything when the button doesn't work?

Hi Adobe, When using Adobe Templates online we are having some issues. Some of the templates will not load when trying to use them. We've tried several different browsers, re-creating new templates, using the desktop version, and using the new desktop version of adobe reader. While we did get these to open in new adobe reader for desktop. The issue remains on the web version and we'd like to get this fixed as some of the features for the web version are missing from the desktop. For example, when using the template on the web it lets us fill in all the details for our end before sending to the client for signatures. Currently the new desktop version is lacking this and when using the template we have to manually search for each field then send to the client. The web version lets us skip to the points that we need to fill. There was also another thread from last year that never really got an answer located here : Unable to use Adobe Template - Adobe Product Community

Hi, Is there a way to disable the download option so that recipients can sign the document but canot not keep copies afterward? Thanks! 

Tried multiple forms, using multiple browsers (Brave and Edge), and after nearly every step (adding myself, adding recepient, adding form, clicking "review", etc) I get this error with ZERO context or help. All trackers/cookies are enabled, and any ad blockers/etc. are disabled. 

Hi all, I have set up a PDF form with all the needed fields in place, and in the order I need them. I'm testing out the Web Form option, and the process re-orders the form fields. I don't see a way to change their order in the editing screen -- is there a way to change it?

I am uploading a PDF and when I get to the point of marking it up with where I want people to sign I am finding there are already boxes in the document requiring every signatory to put something and I can't delete them. This is making Adobe unusable. Please help

I was sent an e-mail with a Adobe Acrobat sign prompt that says review & sign. After I click on the prompt, it brings me to an Adobe sign website that says "The WEB Document Editor is not available in the free version". Under that it says you, can download the full version for free. So I did, once the Adobe sign app was installed I opened that up and then I'm hit with a screen that says "You have been invited to view document" with a SUBMIT button under it... when I click on submit nothing happens. There should be another step since I havent signed anything and theres a code to get into document.

Hello,  when I send out a document for signature to a specific employee, it shows the name of an old user who had the same email address as this new employee. How do I change this? 

I sent a document for signature by 3 parties. One of them wants to print and sign and scan and email. That's fine with me. How do I finalize the document that's got 2 e-signatures?

hi everyone,i’m at my wits’ end and need real help from people who actually understand adobe acrobat sign, because adobe’s own support has just sent me in circles.the situationearlier today (around 5 pm et) i received an adobe acrobat sign agreementi opened it from the email sent to veronikadbecker@gmail.com and completed my signature without any errorsafter signing, the service said the document was “signed” and bounced me back to a login pagesince then i have not been able to see the agreement anywhere – not in the browser, not in the desktop trial i just activated, not in the iphone app, and not in assets.adobe.comno confirmation email with a pdf came through (yes, i checked spam)but to be clear – i do have the document downloaded. it exists. i signed it. i did not imagine this. adobe processed it. and now the system seems to pretend it never happened.what i have already triedlogged in with the exact same gmail address used to signreset the adobe id password, disabled google o-auth,

Our company uses E sign to send consent forms to patients. I understand everyone needs their own account, but I want the documents to be emailed from a shared email address and then return to the shared inbox, instead of their individual work ones. Is this possible?Thanks

Dear community, i have a serious problem with my (free) AdobeSign account. I'm not able to send documents for signment any more - I get following error after click on the "Send" button at the Web-FrontEnd of AdobeSign   In english:"The API user must have an account to use the group management methods."What is the problem here? A missing account? I should be able to request 5 signments per month with this free account? I also tried another browser - same error.Or should Adobe support administrate my account? Then please contact me for a private message with the account details...Thanks  Mario

I am experiencing an ongoing issue where confirmation emails from Adobe Sign (e.g., completed signature notifications) are not being delivered to my domain email. Steps I have taken to troubleshoot so far:SPF, DKIM, and DMARC are all properly configured on my DNS via Hostinger.MX Toolbox shows my DMARC record is published and valid.SPF record includes:v=spf1 include:spf.protection.outlook.com ~allDKIM for Microsoft 365 is enabled and valid under Exchange Admin Center.I have created a mail flow rule in Exchange Online to bypass spam filtering for all emails from adobesign.com, setting SCL to -1.Nothing is found in Microsoft Defender Quarantine, and message traces show no record of incoming messages from adobesign.com.I confirmed that adobesign@adobesign.com is added to my allow list and address book. I have attached the image that shows in the Adobe Signature activity where it clearly states that the email has been bo

We are using the Adobe Sign Enterprise plan for a few years. Since last week we have a problem when asking AdobeSign for a list of agreements (for a given nitiator) via API. Refreshing bearer token works as it did before: fine, we get it. After refreshing bearer in our application we call “GET ../agreements” and we used to receive list of Agreements. But since last week we suddenly started to receive for the same GET with same parameters:HTTP 403:Forbidden.}    "code": "PERMISSION_DENIED",    "message": "The API caller does not have the permission to execute this operation"}Do you have any idea / suggestion what to do to get it  working again?

Bonjour, j'utilise Adobe Sign pour envoyer des contrats. L'application s'affiche en françaia mais lorsque j'envoie des contrat le template est en anglais et donc mes clients reçoivent un courriel en angalis. Comment changer pour la mettre en français ?

Hi Richard.  Did you ever resolve this please?  I have a customer with exactly the same issue.

I sent a document out requesting two signatures plus mine.  I signed and so did one of the parties.  That is good enough.  How do I get Adobe Sign to file the document without the other signature?

현재 어도비 Pro 및 sign을 구독하여 사용중입니다.  동일한 프로그램을 사용중인데도 전자 서명을 요청하는 절차가 컴퓨터 마다 다릅니다.  PC 1 전자 서명 요청 화면  PC2 전자 서명 요청 화면  두 버전이 모두 유효한 것은 확인이 되었으나, PC2의 전자 서명 요청 화면을 사용하고 싶습니다.  설정등을 어떻게 변경해야 PC1을 PC2 처럼 변경할 수 있나요? 

So, I have a few users at our site who are recieving the attached. I have gone through a fair few posts on this in the last few weeks that have been posted here and Adobe seem to be quite useless with help regarding this and asking the basic things that have already been done and seem to be doing nothing about it? I got a user to log into an icognitio mode browser on my device under her account which has the adobe_pro license same as me. I logged into the web browser on my browser, I was able to E Sign a document perfecetly fine. I then tested in the icognito browser on the users account and it come up with the error E-signing services are temporarily unavailable. Please try again later. This also does not work on the users machine after a full reinstall and adobe clean. I also tried removing the license from the users account and re adding but no luck. This surley tells me that this is an issue adobe side, I am pretty stuck on where to go next with this one, has an

Hi there, I build an adobe sign template, with prefilled recipients. But whenever I try to use it,    It tells me something went wrong, and directs me to E-Sign tab  Can anyone please explain why this is happening?