Questions

I have created a PowerAutomate flow from which I am the Owner but people in a M365 group are able to call the flow as a run only user. In using the action Create an Agreement from an uploaded document and send for signature, I want that the signature is send out by the person that triggers the flow. But I receive the following error: API Caller does not have the permission to execute this operationWhich permissions does a user need so that (s)he is able to call the action?  

The Adobe Sign mobile application keeps loading when we try to login.  We downloaded the Adobe Avrobat Signe Application from GooglePlay. When we fill the login info, a page pops up and it starts to load. It has been loading for HOURS and the same thing happened yesterday too. Please help us. We tried calling the customer support line, but they said Adobe online offers support for desktop only and not for mobile applications ?? We specifically paid for the full Adobe package to get the Adobe Sign without difficulties... Please help!

I’m noticing that client signatures are appearing transposed and landing at the bottom of the signature page, rather than on the designated client signature line. I’ve double-checked the template, and all fields seem to be set up correctly.Do you have any thoughts on what might be causing this?Thanks so much for your help!

Dear Sir/Madam, I am writing on behalf of the customer with tax number HU18745500 (Order Number 7051890269, Customer Number 1231694349). Our email address has changed in 2024, and as of January 1, 2024, we have not been receiving invoices. We kindly request that you send us the original contract/order, as well as all our invoices for 2024. Additionally, please provide us with our identifiers, as there has been a change in management at our organization, and we no longer have access to the platform and cannot use it. Thank you for your assistance.Best regards,Boglárka BokorLet me know if you need any adjustments!

I created a esign web form with participant role as form filler. After filling the form and submitting it shows a pop up in the end to enter name and email. I already captured the name and email in the form using text input. Can I avoid showing the pop up to enter name and email while submitting.Attached the pop up image.Thanks,

Hi,I use Adobe sign for invoicing and when I get the fnal PDF after all signee's have signed it still says unsigned and stays in the worklist? This has happened on muliple occasions and does not give me the final page of the document with the information from creation to completion? Whilst it isnt happening on ALL docs it does appear to be happening more frequently. Can anybody shed any light on this please?Thanks, 

I'm attempting to add a field to a PDF form that lets users either upload an image from their mobile device or use the camera feature while filling out the form in Adobe Sign (image field type if possible). I'm using Adobe Pro to create the form and Adobe Sign to gather signatures and complete the form. I managed to add an image to the form during the signing process within Adobe Sign, but it sends the form via email for signature. I need this functionality using the 'Get Signature in Person' option in the Adobe Sign app on a mobile device. Does anyone know how to achieve this?

I'm trying to do something that seems very basic to me, but struggling to get it done. A new template I'm creating has fields for a name duplicated on both pages of the template. It would be nice if my users could fill it in on the 1st page, then it would be duplicated to the corresponding field on the second. I've tried the "Clone" field option as well as the "Repeat Field on all pages" options, but both just seem to create a copy of the field that is not "linked". One post I found suggesting naming the fields the same, which would link them, but when I try that I get an error about duplicate field names not being allowed. Thanks for the help!

The "Request e-signatures" feature is sending e-signature requests using the name attached to the credit card as the sender, not the name attached to the account. I have changed every instance of the name that I can find (Profile Name, Account Name) to the correct name, "Greg Morgan", including changing the credit card information, but all of the signature requests are still being sent by "Heather Riffel" (image attached). Any insight would be greatly appreciated - thank you very much!

Hello, I accidentally sent a document for signature before I could fill it out. I've not found a way to recall or cancell the document. The Actions list on the right hand side of the screen only give me options to Download PDF, Set-up Notification, Download Audit Report, Hide Agreement, Share, or Hide Notes. Thank you,Tom 

Our org has one paid seat and one user with no products and the free membership. They can access documents.adobe.com, however, they don't see any template I shared as per document settings Who can use this template > Any user in my organization Is the sharing between paid and free accounts not supported, or?Thanks in advance for any help or tips! 

Sent out document for eseignature. Recipient signed but the signature appears belove the signature line. How can I fix this issue? It has happened previously on documents. 

Recently (2 to 4 months), Adobe Sign has had a highly disruptive issue on desktop.  I often have multiple agreements waiting for me that I need to review and e-sign. Previously, after completling an agreement, clicking the "Manage" button would take me back to the "Waiting for You" page, where I can click the next agreement to review and process. Now, it takes me back to "Waiting for You," but it shows 0 agreements to review when there are other agreements needing to be reviewed and approved. The moble app will show the remaining things to review.  Only when I sign out and sign back in does it then show the remaining agreements to review.  I can only sign one at a time in this manner.   Anyone else expericing this frustration?  This is on the latest versions of Edge, Chrome, and Firefox 

Hoping someone can help since the update to Adobe Acrobat Sign. Our old process with Adobe Acrobat Sign was the following:Send out a document to be signed, recipient must enter a password before they can view the PDFThey sign the PDF, relevant persons sent a copy of the signed PDF protected with same password Since the update, I know how to require they enter a password before signing the document. What I cannot find is how to have the signed PDF be protected by a password. I've run a few test agreements and they all send out a signed PDF that can be opened freely with no password. Having the signed PDF be password protected is vital for us, it needs to be password protected before it is sent out to everyone, and we would not be able to continue using Adobe Acrobat Sign if this feature has been removed.

How to show green dynamic check mark on digitally signed PDF?I know there is usual answer to this question is to 'Add to Trusted Certificates'. But this does not give green dynamic check mark to the signature. The signature gets verified, but no check mark at all.There are some pdf files which gets orange question mark before adding it into trusted certificates and becomes green check mark when added to trusted certificates. This dynamic behavior of the signature I am expecting.I am attaching both the sample pdfs here where, dynamic signature which shows green check mark is given and in another, my own sample signed pdf where even after adding it into trusted certificates, NO green check mark shows.

Errors are appearing when I try to send a PDF for digital signature. This is a new problem; the function has previously worked without issue.When I send a form for signature the text in the text entry fields disappears and a formatting error appears in a field containing a calculation.Has anyone else come across this issue? I have updated to the newest version and it is telling me there are no further updates.Thanks for any advice.

I wanted to simply voice my concern about how the new AdobeSign interface is clearly taking on the acrobat interface.  The issue is that the new interface introduces addtiional steps that are slower and unnecessary for any case where you simply want to send a an existing document to be signed.  The Classic interface allows me to send a document to as many people ad myself with 4 steps in about 6 seconds1) paste in semicolon delimitetd email list of people to receive (can be copied directly from outlook)2) check the box to include myself as a signer.3) drag the document(s) to the upload window4)click send.There are no additional page loads, or file verifications, pasting individual emails addressed or any of that, the separate upload pages and reload of web pages is multiple times slower. It is great that there is an option to do all of these other feature and steps, but when you take a simple signature request from 6 second to 30 seconds, you have to understand that most

Everytime I fill and sign a document with this acrobat sign. The app keep shutting down and could not finish filling up the pdf file. Has there anyone out there experiencing the same issue? I mainly using the mobile app.

Up until two weeks ago, every time our employees sent this form out for e-signature, there was no issue. Now, when they send it to be e-signed, they get an error message in the totals column that says "enter a valid formula." We are not sure why this is happening. Can anyone help? File attached. TIA!

As a Realtor, I find that more and more transactions are happening with no party ever meeting. All of the contract documents are e-signed on various platforms, including Adobe. I understand that in the e-signing process, I can view an audit report that shows the various signers to a document, but how do I know that the correct person signed? Suppose I send a contract to Joan Sing, whose email is iLoveCoffee@gmail.com. The contract comes back with her e-signature and an audit report, but there is no way to verify that Joan Sign is a real person, that iLoveCoffee is her real email, or that someone else (like a friend) logged in as a favor to her and signed. If I understand the process correctly, there is no way to verify that the person who signed is the person who was supposed to sign. Thanks for your thoughts 

Desde hoy es imposible firmar o certificar un documento con ninguna firma digital de las que tengo cargadas. Se queda "pensando" y finalmente la aplicación de Adobe no responde.

Hi  We’ve created a dedicated email ID that we’d like to use for sending all Adobe Sign agreements from Salesforce, instead of having them come from an individual user’s email address.My question is:Do we need to create a corresponding user in Salesforce for this email ID?orCan our Salesforce admin (who has already authenticated Adobe Sign) continue to use their credentials, and still configure Adobe Sign to send agreements on behalf of this email? Our goal is to ensure that all agreements are sent from this shared email ID consistently, and to avoid using any personal or admin email addresses for outgoing agreements.Could you please advise on the best approach to link this email ID in our current setup? 

For the combination Adobe Sign and PowerAutomate I am using text tags for the first and second signer: {{Sig_es_:signer1:signature}}{{Sig_es_:signer2:signature}}I tried also to work with width and heigth combinations ({{Sig_es_:signer1:signature:width(300):height(50)})This will only make the signature fill in field bigger both not the signature eventually. Does someone has a solution with using text tags and that the signature will end up bigger on at the final document?

UI in Adobe Reader DC says the document has been sent for signature, but no documents are ever received.  We've tried multiple addresses at various domains.  We are also not receiving confirmations at the sender's email address, which we were up until yesterday.   It's as if the outgoing mail server just isn't processing stuff.   The Adobe status page at status.adobe.com shows nothing down at Adobe Sign or Document Cloud.

I have been using the Adobe Sign app on my Samsung Galaxy tab to let clients sign agreements in person using the tablet's large screen and stylus instead of their own small phones. However, the recent updates have messed up the flow. The app keeps crashing or does not do anything when clicking on the signature field. Have not been able to use the tab for the "Host Sign" feature.