Questions

Is it possible to use the webhook feature with megasign for a web application hosted in an intranet. If possible what are the steps for implementation. Could anyone help me on this.

I'm implementing an application that uses the Adobe Sign REST API and use OAuth for authentication/authorization. I have implemented the initial OAuth authentication and I store the access token and refresh token for later usage.    However I'm not able to get a new access token by using the refresh token. I get the following error message: {"error_description":"Invalid grant_type refresh_token","error":"invalid_request"}. Do I need to do something in order to get that grant type to work?   I noticed a similar topic here https://community.adobe.com/t5/adobe-sign/getting-new-access-token-with-refresh-token/m-p/10086399?page=1#M9282 which says that "integration key" is not enabled by default for developer account, but I don't understand how that is related to refressing the token.    Any ideas? Below is an example how I'm trying to do it:   var client = new IO.Swagger.Client.ApiClient(); client.RestClient.BaseUrl = new Uri( "https://api.eu1.ec

Help!  I have a pdf I created in Acrobat DC and put in autocalculation codes for several dates and price totals, but when I upload the pdf into Adobe Sign to create a template for our technicians to use, it strips the codes!  Is there any way to create autocalculations in Adobe Sign?  (And why the heck not?  It is very frustrating that we don't have the same editing features across the platforms) Thanks in advance for your help... 

Hello, I am interested in integrating an Adobe pdf with signatures with Smartsheet...can this be done? Smartsheet would 1- advance the document for signature and 2- record the signatures in Smartsheet. OR at least be able to print the pdf with the new signature. 

We can not see or access onedrive or sharepoint from adobe sign mobile app -  All other apps are showing like dropbox, etc.We purchased this for this feature on the go, please help.Jeff

I hate adobe sign with every fiber of my being. If I certify a document with my e signature then send it off to be signed by someone else, my signature dissapears. Then when I try to sign it after they have signed it I can't. I hate Adobe. I hate that my job forces me to use it. I hate it completely.

We are new to Adobe Sign.  Some of our departments have requested that we turn off the feature of Adobe Sign that merges separate documents together into a single signed and sealed document.  But we recently realized that when we have multi document signature requests the separate documents are renamed using the agreement name.  e.g.: Contract X (part 1) - signed.pdf, Contract X (Part 2) - signed.pdf, Contract X (Part 3) - signed.pdf, and Contract X  - audit.pdf.  That makes it difficult to know which document is the primary document and which documents are supporting documents with a quick document title scan.  Is there a way to turn off this behavior?  Thanks!

Hi all, earlier today i supported a new colleague in my company to set his Account ID to manage documents signatures with my company Adobe Sign (Enterprise profile). Unfortunately, once set, the screen he saw was different from the one the other colleagues got, so we thought something went wrong and tried to cancel his account to reset it from zero. Done this, he is not able to retry an account activation. He already clicked on the link within the message received when deletion was confirmed, to keep his account open.However, is there another way to reset an Account ID to retry an activation from zero? Thank you.

Good morning, I would like to have your insight in an error.We are receiving the following error when trying to review and sign a document in Workday: Error message:Validation error occurred. Cannot resolve instance from Workday Id if id is nullException:BadRequestException : Error code : unknownResponse :<SOAP-ENV:Envelope xmlns:SOAP-ENV="http://schemas.xmlsoap.org/soap/envelope/"><SOAP-ENV:Body><SOAP-ENV:Fault xmlns:wd="urn:com.workday/bsvc"><faultcode>SOAP-ENV:Client.validationError</faultcode><faultstring>Validation error occurred. Cannot resolve instance from Workday Id if id is null</faultstring><detail><wd:Validation_Fault><wd:Validation_Error><wd:Message>Cannot resolve instance from Workday Id if id is null</wd:Message><wd:Detail_Message>Cannot resolve i

 I am routing a couple of documents.  No different then the 400+ I've routed in the last 16 months.  I can't open the documents waiting for my signature or In Progress that I've routed.   Any advice how to fix this?

Estoy teniendo problemas con la firma de documentos de gran tamaño. Según los términos de uso yo podría tramitar para firma documentos de hasta 50 MB. Desde hace más o menos un mes que empeamos a usar Office 365 en la empresa, no he podido lograr que pasen para firma archivos de más de 40 MB y menos de 50. Alguien sabé cual puede ser el problema? 

Is it possible for signers of the same document to sign at the same time, or do they have to take turns? I have used the "sign in order/don't sign in order" button, but it doesn't seem to make any difference. I am new to creating AdobeSign docs and would appreciate any advice you can offer on this topic. Thanks! Cynthia

My colleague and I always add each other to a signature group, but the number of documents in our accounts is different (sometimes I can see documents he initiates, sometimes not, and vice versa). We need to archive all documents from both accounts for compliance. To compare our accounts, we are trying to export a list of all documents from each of our Adobe Sign accounts for a given date range. Manage Documents shows me 368 documents for that date range, but Reports for the same date range shows only 133. My colleague gets similar behaviour in his account. Any idea why?

I have created a template in Adobe Sign with few input fields such as a text field, a number field etc. If the signer or pre-filler input english letters it shows the text to the next signer and on the final signed pdf correctly. But if the input text is non-english (I tried Bengali letters), the input text does not show up to the signers or the final pdf. In fact, if the text is mixed, only the english letters can be seen. Am I missing something or non-english characters are not supported on Adobe Sign? Thank you.

I usually send 4 - 5 persons to sign by Adobe Sign using complete in order style.  When one of them signed, an email that says "person A has signed" has sent automatically to all signers.  Can I set up this kind of email not sending to signers?  Each signer wants a notification when his/her turn to sign comes.  Help me, please! 

Hello,  As part of my role, I send out bulk lots of personalised contracts that each have multiple signatories. The product that meets this need best is Gigasign (standard Adobe sign is one contract at a time, megasign allows many contracts but only one signatory per contract). However, as a standard user, I was not able to generate the Access Token/Integration Key required to make Gigasign work. In the My Profile > Personal Preferences > Access Token screen, the (+) button was missing. I was able to make one in the Adobe Sign API > API Applications screen, however it was the wrong kind for Gigasign (Gigasign doesn't seem to support OAuth, needs legacy Integration Key).  My admin has upgraded me to group administrator, and I am now able to generate Access Tokens/Integration Keys (along with a lot of other things). This is fine for me, our IT department know I won't cause trouble, but its not a solution that can be rolled out to our 50+ users who a

I need to change a signatory (i.e. the person witnessing is different).  Agreement has gone out to be signed by 5 people.  2 have signed and I now need to change the email address for a witness.  Is this possible? 

We are trying to find an easy way for our Leasing Specailist at our apartment communities to collect information and get digital signatures on rental applications. We will use workflows and template so everyone has the same paperwork with every transaction. As the account administrator, how do I set up a the Participant Roles of a template that will become part of a workflow? Here are the steps that we need to have happen:  I create a workflow (with a template) that will be used by the Leasing Specialists (employees) at our apartment communities.The Leasing Specialists need to prefill information, then send to the Applicant.The Applicant will complete information and sign.The Leasing Specialists will need to countersign. I have the prefill fields ready. But, how do I assign the Applicant and Countersign fields? As Participant 1 and Participant 2? Or, does the "Countersign" role get added as part of the workflow? Thanks for the help, I can't find this

How do you print a template that you have edited? 

I am trying to convert a complex legal document that requires several groups of radio buttons for the signer to choose which option applies to them. The problem I have is that space for the actual radio button displayed in the document is far less than code required to place the radio button in position in the Word document. When I upload the document to Adobe Sign web forms it properly converts the text tag code in to the radio button, but does not adjust the spacing of the table, so the cell remains as large as required to fit all of the text code on one line in the Word document.  How do I use Adobe text tags (which must all be on line) and maintain legible formatting in the Adobe Sign document or web form?

I have an active paid adobe sign subscription, but can't contact their support:From the "Contact Support" under the question mark menu at the top right corner inside the web app, I get redirected to https://helpx.adobe.com/support/sign.htmlFrom this URL, under "Contact Us",  I click "start now" and then get redirected to https://helpx.adobe.com/contact/enterprise-support.dc.html#signIn this page, there is a "sign in" option under "assisted support", even though I was already signed in... clicking this "sign in" gets me back to a sign in form, and after signing in I get redirected back to the web app...How can one contact their support?! Isn't there a simple support email??

Hi Does anyone know when creating drop down options in templates some of the letters are always cut off?E.g the Letter G would be cut off. Please see screenshotI have tried Different font sizes and increase the field size Thanks

I'm not sure what is higher, my level of embarrassment or my frustration, I just want to use Megasign.  The icon doesn't show up on the "home page" like all the videos I've seen... I want to give Adobe my money but there just ins't an easy way to do so... I've been searching for hours.  Which package do I buy that will enable it? Help?

Hello everyone,I'm using an individual plan (to test if this suits us) for our company to digitally sign documents. After completion, it was discussed internally to remove the agreements after one month. The first 3-4 months it was possible to remove the documents by: settings (1) > edit settings (2) > privacy (3) > searching involved emailaddress (4) > remove (5). But since a few months, using the same method, I get the message "We cannot process your request. Please reload the page and try again". I have contacted support multiple times but without any solution. Things I've already tried: (A) signing out on all devices, (B) deleting cookies and history of my Chrome browser, (C) using a diferent browser like Edge. But still without any success. Could anyone please help me? It is important to our organization that these documents are regularly removed.Thank you!

Hi,  I'm succesfully sending out documents and receiving the electronical signatures from others. However, some documents need to be signed with a higher level of security than just 'electronical' signature. For this, I request a 'digital' signature.  The problem now is that the recipients click the signing field and they can only opt to sign with 'It's me' (= signing app of the Belgian Government). I want recipients to be able to click the button 'review & Sign' and be able to sign with their smartcard. Additionally, when we try to sign with It's me, it just gives an error message: Oops something went wrong.  I've called and chatted with the helpdesk many times, and I waisted hours... They don't understand the problem. They advise me to download the document and to electronically sign by setting up a certified signature... However, when I sent out these documents to others, it's to complex to let each person download the document, set up a certified s