Questions

E-sign is not available do we know when it will be available again. I use this frequently 

I'm in the IT department at my org. A user sends docs via Adobe Acrobat Sign to a frequent external volunteer who does not have an account, and they have to create their signature new each time.  Testing this out myself using external Gmail accounts, one gmail account allows me to save my signature and apply it the next time I open an agreement, and one account does not have the checkbox to save (see screenshot). Both are opened via Gmail app on Android. To my knowledge neither of these accounts has an Adobe account associated with it.  Does anyone know how to ensure a frequent recipient can save their signature and initials for easier use? It would be best if they did not have to create an Adobe account to do this.  Thank you!

Hi there,    I've been trying to add details to a contract and it normally has three tabs to add dates and names etc. However, it is only allowing me to fill in two. I have been unable to find a way to delete the document I have been working on aswell and it is sitting in the waiting for you section on Adobe. Please could you help me with this.    Many thanks,    Stefanie 

We have an form that includes having people enter a date for the beginning of a two week time period and then autofills the rest of the two weeks.  No problem.  Some people enter only the Month and day and it formats nicely in the form. When we use that filled out form to get the signatures in Sign, we get an error messge. The date reverts back to what they typed in (mm/dd) for the default value instead of the formatted date (mm/dd/yy) which shows up on the form. (See attached) Am I doing something wrong? Can I get Sign to use only the formatted value rather than the default value the person enters? Or do I have to change it every time?  Thanks.

I've followed the documents to creating and sending an agreement. I can upload a Transient document, create an agreement with this, set as DRAFT. I then add fields using the PUT.  I've worked out that the SIGNATURE field requires an assignee id otherwise it doesn't work.I can only get this if I create the agreement as AUTHORING, then download the agreement data. OK, I do this and now I can add the signature block. But changing state to IN_PROCESS now results in error DOCUMENT_NOT_AVAILABLE. Do I really have to make a total of five or six API calls to create one agreement???? DocuSign is a single API call by comparison.

HiI have been sending documents for signature and they have been coming back fine.  Signed with date stamp and time.  However, on the odd ocassion, they come back with the signature only.  The Audit Report clearly shows the date stamp and time.Please help.  Need this information for the Complicance Team. Please see example below. Thank you   

ICU Locale Format is not usable in salesforce as Adobe Sign apex classes are below 45 API version.The current version of classes, triggers and Visualforce pages as of Adobe Sign version 25.2.1 is still at API version 42. Untill these elements are updated to version 45 or above we cannot enable the ICU Locale Format in Salesforce. Please update.

When I send out a pdf with Adobe Sign to myself and the client, it says a copy has been sent to me at an email address that is a former employment email and no longer exists. When I go to my inbox to sign the pdf, the Adobe Sign email also says this document is from myself and shows the wrong email address. When I go to Adobe Sign, the account holder and adobe CC is using the correct email but the Adobe Sign system is somehow tied to my former work email. How do i fix this?? 

Hello,I am getting an error while trying to generate an agreement in Salesforce with only one specific user. The error is the following : null : 403 : {"code":"PERMISSION_DENIED","message":"You can only request signatures using workflows."} I thought it is related to permissions or related to user profile, but I am able to generate the same agreement for another user with same profile and permission sets.Could you please help me find a solution ?Thanks

I began by creating a form in Microsoft Word, which I then used the "Prep Form" tool in Acrobat Pro to make into a fillable form. I brought that form into Acrobat online to create an e-sign template where I could assign fields to "prefill" and "signer." All looked well in the template but as soon as I use the template to test sending it to be filled out and signed, the assigned fields are fillable by anyone in the prefill stage, even though I had assigned them to the "signer."  I am sure there's some small setting or step I'm missing, but having spent literal hours on it now...I'm calling out for help!  Thanks in advance! Kelly

Hi,I need to edit some wording on an existing web form. But it seems I cannot change background text, so I need to recreate the form and upload as a "new" agreement. But doing that I will loose the existing URL. Is there any way to replace a form and retain the existing URL? Grateful if someone has a work around. Thanks.

Good morning, Is there a way to delete email addresses in the autofill/suggestion list in request e-signauture? There is no "x" behind the email address nor can I find a place to clear the recent list.  Thank you.   

I'm frustrated to tears. My company is switching over to Adobe. I've gone thru and added all of our forms, made them into templates, populated all the right fields to where they need to go, made sure every fiels has the ssme person that needs to fill oit thr right fields. I've luckily sent tests to myself of the forms that need to be filled out (such as an application) before sending to employees. Any time I try sending it, the form only sends for signatures. All the fields I've painstakingly populated are gone. Why isn't the template fillable when I send it?! I've scoured the Adobe help section and can't figure it out. PLEASE HELP ME!!!!

I have an agreement which goes out to 4 Signers, each Signer must Sign at least one required Signture box. This works perfectly.If a Signer does not sign one of the non required Signature boxes, even though they have signed the required Signature box, the agreement passes on to the subsequent signers and gets them to sign their copies as part of the normal process and even shows that all Signers have signed the agreement in the Activity logs, but the Recipients only shows as 3 completed and the Completed trigger does not happen in Power Automate. 

It doesn't happen everytime... but very often, I receive this message in Conga Composer:"Error While contacting Adobe Sign Servers" I cleared the cookies, closed the browser, and even restarted my computer... But it keeps showing up. The agreement is generated, but Conga doesn't move to Adobe by itself and the File is not uploaded either...

Under the "Manage" / "All shared agrrements" option a table is displayed with Recipients listed. What is currently displayed for this field is the name the user uses to sign an agreement. Is there a way to modify this view so that the user email address is displayed instead or additionally?  A user's email is a very unique identifier... where what folks use as a signature is highly variable.

In our organisation we send a "contract cover sheet" to our signatory which has risk information about what they are signing. Is there a way of sending this to a signatory privately when we are sending out a contract to multiple parties? We have been copying and pasting the information in to the private message function however this can make it difficult to read. 

The Canadian branch of my organizition has 10 - 14 customer-facing employees who need to be able to send an e-sign document to English-speaking and French-speaking customers using either the English document template or French document template.  The Acrobat Pro for teams - Business subscription shows as having the functionality we need (see below), but the admin interface for my free trial doesn't match what the Adobe site or Microsoft Copilot's instructions say: Form must have a "File Attachment" field no matter who sends it The signing experience must be able to be set as English or French This doesn't appear to be an option when using/sending a template, but I was able to get the result I wanted by changing my Adobe account language The templates must be shareable with team so any member can send and all functionality needs to be preserved Ability to transfer Admin role, if necessary Preferably, ability to transfer the 2 templates created with an Adobe Pro individu

When I request for signatures using adobe acrobat sign. the signer is in AUS. For the home address state options are only for US? Can anyone help me remove that?

Hello everyone,so i don't know what is wrong, yesterday i encountered this problem after filling the documen. I tried to do it on mobile phone, on PC, it does not willing to sign and save the document!I Just can not sign it!what should i do please help! Classic interface ( classiс experience as it showns on the screen) worked it.   

I have a users that is getting request to sign documents on Adobe Sign but the email where he is getting notified is only showing an option "to delegate an authorized signer" before he would get the "normal" email with the option to "Review and sign". We have done several test with several users and he is the only experiencing this issue.

Hey everyone, i have a document that i am hoping to require a specific number of digits in a string. the string requirement is 11 digits in length and i see the option in Adobe Sign to set a string max but not a string minimum. is this an option within the adobe sign platform?

Hi, I'm very much a novice to JavaScript, so what is likely a simple resolution is baffling me as to why I'm getting the "SyntaxError; missing ; before statement    1:at line 2" error message in the following code: If (event.value==”Today”) this.getField(“AP”).value = “East”;else if (event.value==”Tomorrow”) this.getField(“AP”).value = “North”;else this.getField(“AP”).value = “”; I have a drop-down list and want to populate another field "AP" based upon what the user selects from the list, but that error message occurs and I don't understand why. Thanks for your help!

Hello I am a sole proprietor but I want my e-signature requests to come from my company's name, not my personal name. How can I make this happen? When I check my Adobe Account, everything has my business name listed already. My personal name isn't listed anywhere. However, when I go to the Adobe Sign settings specifically, it still shows my personal name. When I click "Edit Name", it redirects me to the main Adobe Account settings, which are already correct. So I can't change my name in Adobe Sign.

I created a flow that sends an adobe sign agreement to multiple people to sign. Once the first person signs, it is triggering the status of signed in the "do until" that I have set up and continuing the flow. I would like it only to proceed once all the parties have signed not after the first person signs. Any ideas on how to make this work?