Questions

I am trying to send a contract to an email address and E-Sign won't recognise the email address.It's a new top level domain. so doesn't finish in the normal .co.uk or .comThe contact has told me to update my software?Any help would be greatly appreciated.

Does anyone know how I can change the email address of a countersigner in an existing Widget?

HiWe insert PDFs to our Word documents as icons.  However when uploading the document to eSign, the ability to open this icon to see the full PDF is lost.  Is this something that we can work around?Beth

Does anyone know how to have two separate signatories sign the document that you send for signing?  Do you need to have two email addresses to allow two different signatories?  What if the signatories share the same email address.

I have one document that I am going to send out all the time. I won't need to change the form fields. Is there a way to save the document after setting the form fields? It will be a lot easier to send the saved document rather than re-creating it every time. Thanks for your help!!

Hi,We have a doc where we need to give some input before sending doc to Contact.e.g.(      ) No credit file(      ) Insufficient number of credit references provided(  ) Limited credit experienceWe need to be able to click the appropriate boxes before sending.Also we have a text field which needs to be editable before sending.Please help

I just registered for the signature services on pdf's.  The signature is showing my husband's name?  How do I delete his name and add my name? !@@

I am using Adobe Sign with Mac.  I recently edited a document in my library and now it is adding a signature block at the very bottom of my document (I have attached the picture).  I have always had two signature fields in the document.  One for my client to sign first and one for me to countersign.  I have seen other threads with this issue but I am not seeing a real resolution as I do not want to add my email under my signature line.  This is a document I have been using for a few years and it has never done this.  Is there a setting that is in Adobe Sign that was not in Echo Sign that I am missing?  Any help would be greatly appreciated.  Thank you!MaggieSave

The current configuration only allows a third party to sign a widget/form the one time. Is it possible to set the form/widget so the same third party can sign the document as many times as they wish?Kind regardsMiz

The problem is that they cannot sign the forms from an iPad or iPhone.Does anybody knows how to fix this? or is it a problem in Adobe Sign?Thanks in advance!

I get incomplete CSV files from exporting using library templates.  Please help.  Thanks.Incomplete means not all of the signers are in the CSV file . . . not even most of them!

Emails don't autocomplete when you type them in anymore- is there some way to get this to work again?[Moved from the non-support, general, all-of-Adobe forums Lounge to a product-specific support forum - MOD]

Hello, Ive noticed I'm unable to send a sign link manually to a customer, for some unknown reason, my customer is not recieving the email? sent from adobe sign.Ive double checked the email (Correct)Customer checked Spam, Junk, InBox, Trash Not there? An suggestions. Regards Dan

Will document sign work with Edge (Installed as part of upgrade to Windows 10). Currently, I can only send a doc for signature by switching from MS Edge to  Internet Explorer

Hoi,I am trying to use adobe esign service rest api, as listed in https://secure.na1.echosign.com/public/docs/restapi/v5​ , an access token is required for rest api call. Because we are using the rest api in our java backend service implementation, we want to implement it without user interaction. So no user login /redirec etc. Is it possible to retrieve an access token or some api key for the rest api programmally thanks in advance

From within Adobe Reader DC if I use the Send For Signature from the Tools menu I get the message that:The Page you are trying to access is not valid.However, if I close the pdf and then open Adobe sign directly it lets me upload the same document.Using the Adobe Reader DC option has been working fine until very recently and just seemed to suddenly stop working.It works on another PC using other sets of credentials so I don't think it's anything to do with an updateAny assistance appreciated.

Good afternoon,If a PDF has been sent back and further details need to be added how can we resend this back to the customer with the info they have already entered rather than starting with a blank form?Regards,Katie

We are trying to create a Time Sheet for our employees to use while in the field to track thier time. We have made a template and experimented and the one question we have is, can someone enter thier document add some information to some of the fields, log out and come back later to add more with out loosing previous data. When complete then do final sign for it to go our payroll?[Asking in the correct forum helps... Moved from non-technical Forum Lounge to specific Program forum... Mod]

I'm new to Adobe cloud products and purchased the DC.  We are attempting to use the Sign product and was able to create a PDF from a document we had locally, set the form fields, then send it to a single person for signature.  We have a few questions that we need help with:1) How do we send it to a mass number of users?2) Since we are the authors of the document, why are we required to sign it as well?  How can we disable this?3) More than one person will need to monitor the outstanding signatures.  How do we add users to our account so they can login and monitor the responses?Thanks in advance...

In many agreements the places that signers sign is different than where the counter signers sign.  This isn't an issue when the number of signers is known when creating a document, but if the document is designed for a variable number of signers then it becomes problematic to get the final signature in the correct location.  It would be nice to be able to specify a final or sender as the participant on a signature block then the last participant or the sender would sign in a specific location.

Is it possible to convert a document template with fields already completed, into a widget without having to import the text document and painstakingly replace all the fields again to mirror the original format?

I am using the following URL in a custom button on the Apttus Agreement screen in Salesforce."/apex/Apttus_Echosign__SelectAttachment?targetPageURL=/apex/echosign_dev1__AgreementTemplateProcess?masterid=" & Provider__c & "&templateId=a02F0000007OiLG&Id=" &Id&"&AccountID=" & Provider__c When the user clicks on the button, it will take them to Select Attachment screen.  I select an Attachment and click Select.  When I go to the final landing page - EchoSignAgreementAdvanced, I do not see anything I setup on my EchoSign Agreement Template.PLEASE HELP.  This is a client request.

my email is [Admin : removed personal info.] and I signed developer account, and now need valid API key. Please help

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You are not authorized to send documents for signature. Please contact your account administrator.Help