Questions

I have created a custom workflow to approve invoices. The first round goes to our compliance team as an approver and as a group recepient only requiring one of them to initial and approve. Next it routes to our project manager for review and signature. The approver has the ability to decline to sign and provide a reason for declining but everytime the project manager tries to decline to sign it gives them the error in the attached picture. I have done the same thing with a test workflow where I am the approver first and then  the signer second and I run into the same issue. I can decline it as the approver but after that step and I am the signer, it gives me that error when trying to decline it. Is this because another step in front has already approved it? Any work arounds to allow somebody at any step of the process to decline it even if it has been approved ahead of them? Is there a button I am missing when setting up the workflow? Appreciate any help!

Hi, we received a suspicious Mail to sign a document.Is this sender real or is this phishing/spam?  Thanks for feedback

Hi all! How do I get access to shared templated within the company for Adobe Sign? 

Previosuly once a document had been through all required signatures I'd recevie one final PDF document. Now it is splitting up the PDF into the original amount of sepeate documents first uplaoded and then a final audit page. Not great for large projects with lots of quotes. Why has this changed?

I just directed a new user to follow the instructions 'Gaining Access to Adobe Sign'.  She completed the little tutorial and received the following error message ...'The Acrobat Sign account for kendra_johnston@hillspet.com is associated with a different profile.  Click here to sign in again and choose the Personal Account profile.' I asked her to NOT choose the Personal Account profile, but am unsware of next steps for granting her access.  Please help, thanks.

Hello all, I'm working on a proof of concept using Adobe Sign and Microsoft Flow.  The requirements for this POC is to have a PDF document which is stored in SharePoint be digitally signed by multiple signers.  The signer's emails are dynamic, depending on the department they work under.I have been succesfull in creating a Flow that accepts a single signer but I have not been able to have any success when it comes to the second signer.  The problem, as I see it, is that I don't see a way of telling flow to wait for a second signature.  Once the first signature is complete, Flow still sees the status of the signature as complete and bypasses the loop for the second signature.Do I need to create a separate agreement for each signer of the document?  Or is there some way for me to know that while 1 signature has been completed, the entire document is not yet complete.Aplogies if this has been asked previously.Thanks in advance.

When I circulate a document for form field entries and signatures, the text in the form fields don't auto-adjust to the length of the form field entry, and so it gets cut off/truncated with NO WAY of accessing the rest of the form field content because it is locked when it gets signed. This doesn't make sense. How can I view the rest of the field when Adobe doesn't give me any way to view the rest of the content? I have the size of the text set to "Auto" and when I do that in a regular PDF, Adobe shrinks the size of the text as more data is entered into the field. I don't see this happening in a form circulated for data and e-signature. Can anyone help?

Hi, It appears to be that we don't have this option in our account.  Steps to recreate the issue:Login to account.Head over to Account >> API. I can only see two options in the side-bar menu:API Information.API Request Log. What could be the reason? and how can we create application. 

I am trying to create a workflow with an approver and a signer.I use a Word Document with the tag "{{Sig_es_:signer1:signature:dimension(width=30mm, height=10mm)}}".In PowerAutomate I use this in the API Call:[{"memberInfos": [{"email": "user1@test.test","securityOption/authenticationMethod": "ADOBE_SIGN"}],"order": 1,[{"memberInfos": [{"email": "user1@test.test","securityOption/authenticationMethod": "ADOBE_SIGN"}],"order": 1,"role": "APPROVER"},{"memberInfos": [{"email": "user2@test.test","securityOption/authenticationMethod": "ADOBE_SIGN"}],"order": 2,"role": "SIGNER"}]},{"memberInfos": [{"email": "user2@test.test","securityOption/authenticationMethod": "ADOBE_SIGN"}],"order": 2,"role": "SIGNER"}] This all works, but the 1st Workflow User ("role": "APPROVER") is forced to sign in the Field with the Tag "{{Sig_es_:signer1:signature}}". I expect that user1 only has to approve and only user2 has to sign.What am I doing wrong? 

My client has already successfully signed the document, but he continues to receive reminder emails to sign. How do I stop those emails being sent to him??  

I have website form in Adcrobat and after completing the form, I received my email verification. BUT, the form is showing the incorrect 'FROM' and 'TO' information.  How do I correct this? 

I have a few users that cannot finish forms where they are the particpants.   When opening the form by clicking on "View and Submit," they are receiving the error, "You do not have permisison to execute this operation."  Anyone else experiencing something similar?   

I keep getting a 400 Bad Request right after I sign into Adobe Sign, it never goes to my dashboard or anywhere else.Error Code: 190109084314221.app-a6, what is going on?(https://ims-na1.adobelogin.com/ims/adobeid/EchoSign2/AdobeID/code?redirect_uri=https%3A%2F%2Fgps.echosign.com%2Fpublic%2… )

I would like to escalate my case to an expert team. As I didnt get any response from the support team.    [Edited by moderator: Please refrain from sharing your personal details here, as it is a public platform accessible to all.]

Hi,Currently i facing issue with login to adobe sign and i check from the portal acrobat.adobe.com, the tools menu for esign is not show. Previously i change the organization on the user, i have remove the user from old organization and there is no issue but today i facing this issue.i have try to remove and invite user again to the new organization but the issue is same. Thanks,Halfis

! !I have been unable to log into my Adobe Sign account. I receive the error in the title. When I try to contact support it wants me to login with the same account, so I am stuck. I can use my login for other areas of Adobe (ie,... Creative Cloud or this forum) Anyone have any thoughts or a direct contact phone number? Thanks!   "We experienced problems with Adobe login. Please try again."   Steps I've taken so far tried again tried different browsers tried browsers in in-private/incognito mode tried a different computer all together reset my password successfully only to continue to receive the error. check with another user in our account (he could login)  

 1. If there are two recipients and both their names are let's suppose R. Rose, and customer does not prefer Digital Authentication, document is being sent to R. Rose from Sales, and R.Rose from Legal department and both parties sign, how do you know which signature is from whom? 2. When a document is sent to a recipient's email Jane R. When Jane opens the email and while signing she can also "Type" her name as Rose while signing. Without Digital Signature  or Adhaar Authentication how to prevent the recipient from changing their names while signing? Otherwise how will the sender authenticate that Jane is signing the document (without Adhaar Authentication in eSignature)

Adobe: Pioneering the Future of Creative SoftwareAdobe Inc. has long been synonymous with innovation in the world of digital creativity. Known for its suite of industry-leading products, Adobe has become the go-to platform for creatives across fields such as graphic design, photography, video editing, and more. Whether you're familiar with Photoshop, Illustrator, Premiere Pro, or InDesign, Adobe's influence on digital media is undeniable. This article explores the evolution of Adobe and its impact on creative industries.The Adobe Creative Cloud EcosystemIn 2012, Adobe introduced Adobe Creative Cloud (CC), a subscription-based model that revolutionized access to creative tools. This shift from one-time software purchases to cloud-based services allowed users to access a vast array of apps, including:Photoshop: A market leader in photo editing and manipulation, Photoshop has become essential for photographers, designers, and digital artists worldwide.Illustrator: Focused on vector-based

Hello, I AM trying to use Acrobat sign and when i send and agreement with a single page PDF, i receive an email saying that i have exceeded the 100 page limit and my agreement status is set as canceled. However, if i Change this file to a word or txt file i am able to receive and sign the agreement successfully.  Why does this happen ONLY on PDF files?

Im emailing out a form for students and parents to fill out. But I do not want my name or email shown in the TO: section in email. Is this possible to change? I have 2024 version. Thanks for any help.

I have a form with editable fields and the signature field already on it.If I click on Fill & Sign, I get the option to send the document to a third party for signature which is great and what I need.If, however I add security to the original document but allow printing and filling in form fields and signing existing signature fields, I lose the option to send the document out for signature. If I cick on Fill and Sign, the request signature option is greyed out.If I click Request Signature button, the pop up asking for signers email etc appears, but when I click to select the file (the protected one), I get an error message saying 'Could not send / unsupported file type'!No idea what's going on, but I need to be able to protect the documents before they are sent out.Anyone got any ideas please? 

I recive an error : To start using Adobe Acrobat Sign, please reach out to your administrator to create a Support ticket to link and Name of the companyMy collegues does not have this problem and are able to log in. 

Is it possible to connect Adobe Acrobat Sign Sandbox accounts to thrid party integrations? When trying to connect I noticed that O-Auth is different than production and can't log in for some reason. I'm the developer of this O-Auth integration and I could change the `authURL` and `tokenURL` in order to make it work.

We can login in ok to account.adobe.com on a Mac but when we try and send a PDF for e-signing, we get this pretty unhelpful error messgae "Sorry, Something Went Wrong"  We are OK ona Windows PC, but the person who sends out PDFs for e-signing works on a Mac Help and solution appreciated !

I use the checkmark option in Adobe often from the E-Sign tools  Every time I place a checkmark, more options appear in this black box above where I put the checkmark (see below for screenshot). How do I prevent this from appearing after placing and only appear when I click on the tickmark? I don't need it to pop up by default and it just blocks my view every time I place a checkmark.