Questions

Half of my images are lost everyday. They only save a small fraction, but after 2 days everything gets deleted. All the while everything errors. with 90% of credits remaining.

I am creating a childrens educational animation series. I am indigenous Palawa and am basing it upon culture, endemic species and unique landscapes of Lutruwita. AI assistant in Firefly asures me that my content is within acceptable limitations, however an overly zealous, blanket approach to video generation moderation filters implemented by Adobe is causing the issue solely. This is unfortunate as completely incapacitates creativity and direction.Please address otherwise i will have no option than to use alternative AI platforms. Very dissapointing. Regards Craighttps://firefly.adobe.com/boards/id/urn:aaid:sc:AP:c1038ee6-95f9-4465-a85a-720029157d11https://firefly.adobe.com/boards/id/urn:aaid:sc:AP:8ca34bc7-70ad-48ae-a16b-ccbe69e8e272

I would like either my credits back or a refund. I attempted to enhance my photo in firefly, off description. And wow terrible. To test my description I put the exact same text command into chat gpt. and it created exactly what i commanded, so I know it is not my text description. So I want either my points back or a refund for my recent subscription to adobe firefly $9.00 your system is glitchy, garbage. You should really let be try it, if they dont like what your ai generated give them points back. It would save you the loss of a firefly subscription. This way its just a complete and total rip offKim Jack, long time 10+ years subscriber to adobe photography suite, and acrobat. [PII removed by Mod] 

With so many issues all the time I’m not going to waste my time going into detail, it’s just endless processing, nothing is happening.  

I worked on an Adobe Firefly board for about 1hr. After the first 10 mins I shared the board with 2 team members. For the remaining time, i didnt see their icons show up since they hadn't viewed it yet. After about 1hr of working I got an error that said Firefly needed to reload. I reloaded, and noticed a team member was in the boards. But the boards had reverted back to where they were an hour ago and i lost all of my progress.

I was trying to make 2 or three videos but Firefly keeps adding words, changing the faces and other artifacts and errors, then it’s costing me hundreds more credits to fix the issues.  Can you help me get some credits back?  I’m a student and can’t afford to buy more credits.  Thank you.

that happens every day now! in the middle of a chat this error occurs. and no, nothing helped: no restart, no deleting browser cache , no other browser (firefox, chrome), nothing. this kills my workflow, my nerves and much worse: hours of my lifetime!!!!!!!!!!! and the so called support is no helpat all! i am very very disappointed about adobe!!!!!!!!!!!!!!! and angry. as you can see. (browser: safari, osx: tahoe 26.5) 

Bonjour,Je souhaite signaler un problème important concernant Adobe Firefly.À plusieurs reprises, des crédits de génération ont été déduits de mon compte alors que les images n’ont jamais été générées. Dans certains cas, la génération échoue avec un message d’erreur ou reste bloquée, mais les crédits sont tout de même consommés.Ce comportement est particulièrement problématique car il entraîne une perte de crédits sans que le service demandé ne soit fourni.Je vous remercie de bien vouloir :Vérifier l’origine de ce dysfonctionnement ; Procéder au remboursement des crédits indûment consommés ; M’informer des mesures prévues pour éviter que ce problème ne se reproduise.Je reste à votre disposition pour fournir des captures d’écran ou toute autre information nécessaire à l’analyse de ce bug.Dans l’attente de votre retour.Cordialement,

That’s it please look at my credits and credits’s consumption. It is the first time I try video generation and generated a 4s clip with kling for 125 credits and 2 8sec veo 3.2 each for 400 credits total 925 credits, far from my real credit limit.

Adobe Firefly Generate Video is telling me the 2 reference photos that I generated using Adobe Firefly can't be processed because they don't meet the guidelines. I’m confused. How do photos that were generated using Adobe Firefly not meet the guidelines?

I have submitted at least 10 prompt where it generates images and then it bigs out and it is as if it never was but i still got my credit substracted, it is infuriating and there is no history of it

I have tried generating 4 different videos in firefly, non of them got generated. It used 1500 credits and no videos. It is still running and tells me to wait but nothing is happening.. its been working for over 24 hours now

Add text to the window. Select a voice. Test the voice. Click ‘New Project’.. A warning pops up telling you that completing the action will result in changes being lost.There are no options anywhere on the page to save the current state of the current activity. Why is it apparently not possible to save state of control settings to pick up later?

una función que haga lo que se pide, y no otra cosa distinta

I am experiencing a recurring technical issue while using Adobe Firefly for both image generation and video generation.Issue description:When attempting to generate images or videos, the process fails and displays the error message:“Something went wrong. Please try again later.”Observed behavior:The error appears immediately after submitting the prompt or during generation.The issue occurs consistently across multiple prompts (simple and detailed).Both image and video generation are affected.Retrying after waiting does not resolve the issue.The problem persists across sessions.Expected behavior:Firefly should generate images or videos successfully after prompt submission.If generation fails, a more descriptive error message or recovery option should be provided.Environment details:Platform: Adobe Firefly (web)Browser: Google Chrome (latest version)Operating System: Windows 10 (64-bit)Internet connection: StableAccount status: Active, signed inTroubleshooting attempted:Refreshed the pag

Video Not Generating and Use Credit Only If Error The Video

I have been receiving the pop‑up message 'Whoa there, speed racer! We can't wait to generate more content for you. Please try again later.' always when trying to generate videos or images.  

Whenever I try to generate an image using Gemini 3.1, I keep getting the “Something went wrong” error. It doesn't even attempt to generate the image; I get this error instantly. I've tried different prompts and different models, but I'm still getting the same error. I cleared my browser history and disabled Windows Defender, but it didn't fix the issue.

Cannot create any video at the moment and keep getting the messages: Something went wrong! Tried sora, kling, and many different ones, all the same outcome! Different browsers as well e.g incognito chrome, edge. Please please fix this!!I have not been able to generate any video. Please some action on this matter since many people are complaining!

I don’t see anything going against the guidelines. I created quite a few videos of the same content already. Literally a child reading a book.. A few times, I re-uploaded different images (that were generated in Firefly) and changed the prompt, and still I get this. I also hard refreshed my browser.  

I provided a clear prompt for Firefly to remove vehicles from a parking lot, but it also removed the business buildings. I need a refund for credits spent on subpar AI generations that failed to follow the prompt and produced unusable results.

I describe a specific color palette to use in the image background, but it’s not actually using it.  I’ve tried this NUMEROUS times and it’s always wrong.

The generate to speech feature is not allowing me to upload a text file. I have tried both file types .docx and .txt and both are not working. I have also checked to see if the document was under the 7500-character requirement and they are.